lean mean data governance machine webinar part 2
TRANSCRIPT
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Be Certain, Be Trillium Certain
© Harte Hanks Trillium Software 2012
Session 2
Lean Mean
Data Governance MachineKiran Gill, Senior Strategic Consultant, Trillium Software
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© Harte Hanks Trillium Software 2012
� Introduction and Overview
� Waste Elimination – 7 Wastes
� (TIMWOOD)
� Transportation
� Inventory
� Motion
� Waiting
� Over processing
� Overproduction
� Defects
� Turning an Approach into Reality
� The Lean Mean Data Governance Machine
Overview
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© Harte Hanks Trillium Software 2012
What is
LEAN Data
Governance?5. Convergence
of 7 wastes, 5
Lean Principles
and 5 Data
Governance
Disciplines
1. Focus on the
Internal data
Customer
4. Delivery of
flexible,
perfected,
value added
outputs to the
internal
customers.
2. Optimisation
of Classic
Governance
using Lean
Principles
3. Minimise,
eliminate and
prevent waste
in Data
Management
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© Harte Hanks Trillium Software 20124
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© Harte Hanks Trillium Software 2012
Lean
Methodologies
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Lean Data Governance
Waste Elimination Taiichi Ohno’s 7 Wastes (TIMWOOD)
� Example applications
� Adopt and adapt the approach
� Waste definitions unique to the business
� No wrong/right definition
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© Harte Hanks Trillium Software 2012
Lean Data Governance
Case Study: Luxury Fashion label
�Existence of some governance processes – no definition
�Data from multiple sources
�Many risks as a result of bad practice
�No ownership or awareness
�Working in silos
�Wastage occurring across the enterprise
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Transportation:
�Waste during transportation to end destination
�Assess Transportation within Process, Technology, People and Data Management
T I M W O O DRisk: Excessive transportation = increased error and degradation
Map and Review
Assess tools and technology
Eliminate unnecessary data transfer –
refine the process
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© Harte Hanks Trillium Software 2012
Inventory:
�Responding to the pull of the customer ensures minimal Inventory
T I M W O O D
Risk: Using incorrect data to drive
decisions. Resource utilisation
Evaluate internal processes
Identify and eliminate excess data
Identify critical data
Avoid generating surplus data at source
Review roles and purpose
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© Harte Hanks Trillium Software 2012
Motion:
�Motion refers to the movement within a process.
T I M W O O D
Risk: Introduction of error during transit. Resource/time wastage.
Process review - movement, manipulation and interrogation
Reliable technology
Intuitive data management with less stages
Assess people movement –unnecessary process e.g. workarounds
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Waiting:
�Waiting is a common waste
�This can be easily avoided
T I M W O O D
Risk: Introduction of workarounds, errors and delays.
Tool functionality
Reliable technology
Review process and eliminate gaps
Prioritise resolution activity
Introduce new processes and eliminate old ones. E.g. Issues Management tools
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© Harte Hanks Trillium Software 2012
Over Processing:
�Processes that do not add value
�Correlates with the identification and creation of value streams in the 5 Principles of Lean
T I M W O O D
Risk: Deterioration of data quality and integrity. Increased errors
Key stages of data journey by process.
Regular review of business rules -central access to definitions
Establish schedule and scope of cleanse
Build archiving rules and processes
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© Harte Hanks Trillium Software 2012
Overproduction:
�Excessive production of data or information
�Wait for the internal data customer demand in order to prevent waste
T I M W O O D
Risk: Duplicated effort. Using obsolete data
Define owners - manage outputs
Define process for creation of new output
Review data capture
Introduce central tools - automate e.g. dashboards
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© Harte Hanks Trillium Software 2012
Defects:
�Defects spread to the entire organisation
�Defective data and processes have a negative impact on the business
T I M W O O DRisk: Brand reputation, compliance, costly
Reduce defects at point of capture
Identify workarounds - work backwards to source
All defects to be logged and resolved
Effective monitoring of defects and risks
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T I M W O O D
Helps!
�Suitable structure for data governance review
�Waste definitions are adapted to suit the business
�Avoid missing crucial processes
�Guides the business to key areas
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Turning an Approach into Reality
Lean Data Governance is not just an approach - it is a way of
thinking.
•ELIMINATION - Taiichi Ono’s seven wastes - TIMWOOD
•PREVENTION - 5 principles of Lean – 5S
•Trillium’s 5 Data Governance Disciplines
= formula for Lean Data Governance.
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© Harte Hanks Trillium Software 2012
The Lean Mean Data Governance
Machine
1. Avoid
batches and
queues -
Enable speed
and agility
2. Eliminate
and Prevent
waste in all
areas of data
governance
3. Automate,
standardise
and improve
processes e.g.
reporting
4. Meticulous
management
and
governance of
process flows
5. Data
Governance is
evolving –
continuous
changes and
updates to the
program
6. Deliver value
to the internal
customers
when they
demand it
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Be Certain, Be Trillium Certain
© Harte Hanks Trillium Software 2012
Questions?
Suggested further reading:Trillium White Paper: “Lean Mean Data Governance” Machine:
Available soon at http://www.trilliumsoftware.com/
To learn more about Lean: http://www.lean.org/
Contact: [email protected]
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