lean practitioner session 1 presented by the dps continuous improvement team
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DESCRIPTIONLean Practitioner Session 1 Presented by the DPS Continuous Improvement Team. SBOE – ’ 13-’14 School Year. Context. Provide tools for SBOE projects Provide support and mentoring during projects Ensure projects are complete and sustainable Prepare for Aspen Challenge. Introductions. - PowerPoint PPT Presentation
Lean Practitioner Session 1Presented by the DPS Continuous Improvement TeamSBOE 13-14 School YearContextProvide tools for SBOE projects
Provide support and mentoring during projects
Ensure projects are complete and sustainable
Prepare for Aspen ChallengeIntroductionsVeronica Bradsby
Mentor AssignmentsVeronica BradsbyWest, North, Lincoln, Bruce RandolphKathryn McIverSouth, JFK, CLA, TJJoy PeakEast, DCIS, DSAKatie WoltersGeorge Washington, CEC, Montbello, MLK
GoalsWrite a problem statement
Complete a scoping document
Complete a project charter
Assign follow-up tasks
GOALRolesCI MentorsShare expertise of CI toolsAct as neutral facilitatorsKeep teams on track to achieve goals
School TeamsParticipate and ask questionsWork toward project goals
AgendaIntroduction to CIReview of tonights toolsProject WorkProblem StatementProject ScopingProject CharterFollow up tasksClosing
PleaseUse technology for note-taking if you wish, but refrain from other technological tasks during our time togetherSilence cell phonesAssume positive intentAsk questions! (If youre wondering, others are as well)
Continuous Improvement at DPSEvery Child SucceedsMentor, Educate and Support the schools and departments of DPS.Increase EfficiencyImprove ServicesGenerate Cost SavingsContinuous improvement methodologies:Lean, Agile, and Lean Six SigmaContinuous Improvement Team Mission:9Lean Practitioner?This year you will be able to complete a Lean Practitioner Certification.
Eliminate WasteIncrease EfficiencySave TimeSave MoneyLead Continuous Improvement Projects
What will I Learn?You willLearn how to identify and scope Continuous Improvement ProjectsLearn how to use Lean toolsLearn how to implement and sustain your solutionsLearn how to apply Lean tools in a variety of settings
Will I use what I learn?Once youve earned your Lean Practitioner Certification you will have the skills necessary to complete additional projectsIn your schoolIn the districtAt homeAlmost anywhere!
How do we start?ConceptInvestigate
This is also known as DMAICProblem StatementYour problem statement should clearly communicate information essential to the project.
WhatWhat is the problem?
Customers are unhappy with our pizza delivery.
Where?Where does the problem occur?
Customers who have pizza delivered from our Elm St. location are unhappy.When When did the problem start? Has it always existed? Is there a pattern?
Customers who have had pizza delivered from our Elm St. location since May are unhappy.How extensive?Complaints have increased 25%.
Customers who have had pizza delivered from our Elm St. location since May are unhappy. Complaints in that time have increased 25%.How do you know?We know there must be a problem because other locations have not seen an increase in the number of complaints. Customers who have had pizza delivered from our Elm St. location since May are unhappy. Complaints in that time have increased 25%, while our other locations have seen no change
Problem StatementPutting it all togetherWhat?Where?When?How much?How do you know?
Customers who have had pizza delivered from our Elm St. location since May are unhappy. Complaints in that time have increased 25%, while our other locations have seen no changeExerciseTake a few minutes to write your problem statement
Having trouble? Ask one of our CI mentors
Problem StatementRememberWhat?Where?When?How much?How do you know?
Customers who have had pizza delivered from our Elm St. location since May are unhappy. Complaints in that time have increased 25%, while our other locations have seen no changeShare OutWould anyone like to share the problem statement for your project?
ScopeWhat do we mean by scope?
ScopeDefines the boundaries of a project.Keep goals specificIt is okay to consider some things out of scope!9th Graders vs. ALL studentsUnexcused absences during 1st period vs. ALL absences
ScopeAvoid Scope CreepDo not allow your project to grow uncontrollably. Record additional ideas and use them for future projects.
ScopeRemember A problem can appear to be the size of an elephant. Control your scope. Its far easier to eat an elephant one bite at a time!
Project NameGive a name that communicates the intent of your project.
Executive SponsorRole:Own the vision, direction, integration and results of the projectLead the culture changeResponsibilities:Ensure the CI project goals are linked to district goalsMaintain linkage between business strategy and selected projectsThe Executive Sponsors support of the project sets the stage for the success of the projectUnderstand, at a high level, the progress of team activitiesPitfalls:A project that is not clearly supported by the Executive Sponsor is unlikely to be successful.
DepartmentFor all SBOE projects, your Department will be your school.
Date CompletedToday is: September 18, 2013
Context and PurposeDescribe the business problem that is driving the project. This will be the problem statement you already created!
Tell why the project is important and how it fits into the bigger picture.Add a comment to your problem statement telling WHY its important to solve the problem.Context and PurposeExample:
Customers who have had pizza delivered from our Elm St. location since May are unhappy. Complaints in that time have increased 25%, while our other locations have seen no change in customer satisfaction. This is concerning because we have noticed a drop in the number of delivery orders at our Elm St. location.
Goal(s) of the ProjectS.M.A.R.T. goals are important.
Goal(s) of the ProjectSpecific The project scope needs to be accurate and leave no doubt as to what the project will achieve.
Measurable How will you know when the project is complete?
Attainable & Actionable Make the project as small as possible. Remember eating the elephant. It is far easier to manage a few smaller projects than one big one. A good goal statement will include an action word.
Realistic Make the project easy to deliver, if it is over complicated then it is likely to hit problems.
Timely Does the project have to be complete by a certain date? If so put it in the scope that the project has to be complete by that date.
Goal(s) of the ProjectOur goal is to decrease the number of unsatisfied delivery customers per quarter at the Elm St. location of Mr. Pizza by 30%, from 10 to 7 per month, as measured by the number of in-person, telephone, or electronically submitted complaints by the end of December, 2013.Your Turn
Expected BenefitsSummarize the benefits you expect to achieve as a result of completing your project.How will you measure success?
Expected BenefitsBy completing this project we anticipate increased customer satisfaction as evidenced by decreased complaints and increased numbers of delivery orders at the Elm St. location or Mr. Pizza.
SignatureMake sure you have the full support of your executive sponsor. Share the Scoping Template with them and obtain their signature.
Youve scoped your project!
Digging DeeperThe next step is to expand the Scoping Document into a Charter.
A well-written charter can serve as a communication tool to ensure everyone involved with the project understands key information including scope and goals.
Start at the BeginningTake a look at the top of the charter.
The first 3 entries come from the Scoping Template. Lets look at the other roles
Project ChampionRole:Determine the scope of the CI projectLeader who is most familiar with the benefits of the project and accepts ultimate responsibility for the success of the projectResponsibilities:Assist the team to overcome roadblocks that come up during the projectEvaluate and accept project deliverables and benefitsUnderstand, at a high level, the progress of team activitiesIdentify areas of concern to the Process Owner and CI FacilitatorReport project activity to the Executive SponsorPitfalls:If Champions are not actively driving project results and future project identification, CI will struggle in the organization.
Project ChampionWho is your Project Champion?Take a moment to discuss in your teams. What makes them the right person?Our Project Champion will be the regional manager for Mr. Pizza. She regularly reviews the data for all of the Mr. Pizza locations in the area. Process OwnerRole:Project leader and change agent for a process that they are responsible for or have an interest in.
Responsibilities:Lead the team members through the CI process Schedule and lead team meetings and reviewsComplete a Project Charter to identify tangible results that the project will deliverFollow up with team members on action items and project tasks to ensure timely completionAssist the team in the implementation of the identified solution(s)Work with the Champion to ensure the project is meeting expected outcomesAccept responsibility for maintaining the improved process
Pitfalls:If the process owner is not engaged throughout the project, they are unlikely to accept the solution and responsibility for maintaining improvements when the project is over.
Process OwnerWho is your Process Owner?Take a moment to discuss in your teams. What makes them the right p