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Lean Six Sigma IASSC Certification Yellow Belt Level Training Internationally Accredited By: Organized by: Sponsored by: Knowledge Partner: ATMALINK CT SDN BHD (805595T) B-09-11A, iSOVO, Jalan Persiaran Multimedia, iCity, 40000, Shah ALam, Selangor, Malaysia. Email : [email protected] Phone : +603 55218674, Fax : +60355218675 http://leansixsigma.com.my www.atmalink.com (This Certification Training is jointly organized by Atmalink CT Sdn Bhd and MBizM Sdn Bhd)

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Lean Six Sigma IASSC Certification Yellow Belt Level Training

Internationally Accredited By:

Organized by:

Sponsored by:

Knowledge Partner:

ATMALINK CT SDN BHD (805595T)

B-09-11A, iSOVO, Jalan Persiaran Multimedia,

iCity, 40000, Shah ALam, Selangor, Malaysia. Email : [email protected]

Phone : +603 55218674, Fax : +60355218675

http://leansixsigma.com.my

www.atmalink.com

(This Certification Training is jointly organized by Atmalink CT Sdn Bhd and MBizM Sdn Bhd)

Atmalink CT Sdn Bhd is a training provider Accredited by International Professional Managers Association UK (IPMA) MBizM Sdn Bhd is an Training Organisation, Curriculum Provider and Examination Centre by IASSC (International Association for Six Sigma Certification)

1. The Lean Six Sigma Yellow Belt Simulation (QS Finance) – Day One

This Yellow Belt programme is conducted via a Lean Six Sigma Simulation exercise:

No of Participants in this Joint Simulation 20-25 Pax (Single

Team

About the QS Simulation:

This interactive program incorporates a continuous improvement framework. Participants

will be given a hands-on experience in solving critical business issues by using a structured

problem-solving process and the continuous improvement methodology using Six Sigma

techniques.

Objective(s)

The QS Finance - E3 (Envision, Execute, Experience) is an interactive workshop designed to

demonstrate how breakthrough performance can be achieved with the hands-on

application of process improvement methodologies. You will learn:

The continuous improvement language - DMAIC

Working and practical knowledge of continuous improvement tools

How to achieve breakthrough performance methodologically

To understand the Voice of Customers and its effect on Business results

Effective Communication and Thinking out of the box

Eliminate the undesirable effects, and

Prevent them from happening again in the future

Executing Performance

QS Finance

- Managing Change with Process Performance

Atmalink CT Sdn Bhd is a training provider Accredited by International Professional Managers Association UK (IPMA) MBizM Sdn Bhd is an Training Organisation, Curriculum Provider and Examination Centre by IASSC (International Association for Six Sigma Certification)

This program aims to:

Provide insight on the thought processes and change management.

Cater to those from the service industries that are keen to gain knowledge in applying the process improvement principles to the transactional processes.

Maximizes the performance of a business operation using continuous improvement techniques, to follow the established DMAIC (Define, Measure, Analyze, Improve & Control) methodology and use tools and techniques from toolboxes such as Six Sigma, Lean Management and Business Scorecards.

Mode of Delivery

The simulation sessions represent transaction days. The simulation establishes a typical

high level ‘bad-day-at-work’ scenario with time pressures and complaints mounting from

‘customers’. It will provide the participants with snapshots of existing inner workings. The

participant will experience the importance of using score-cards and key performance

indicators as a navigating tool for organizational change through process performance.

This simulation also focuses on the understanding of the Voice of Customer, Voice of

Employee and Voice of the Business.

Throughout the sessions, participants will be introduced to tools that will help them in

solving the problem and generate solutions that can be implemented. The simulation will

demonstrate the importance of Leadership and vigorous adherence to the methodology in

order to achieve significant gains. The program reviews the ‘big picture’ and establishes

Continuous Improvement to maximize performance by achieving them in 3 phases:

Atmalink CT Sdn Bhd is a training provider Accredited by International Professional Managers Association UK (IPMA) MBizM Sdn Bhd is an Training Organisation, Curriculum Provider and Examination Centre by IASSC (International Association for Six Sigma Certification)

Course Contents:

QS Simulation Round 1

Brainstorming Solutions in the Traditional Way

QS Simulation Round 2

DMAIC Lean Six Sigma Methodology

Preparing the Business Case

Identifying Process Improvement Opportunities

Measuring Performance and Sigma Value

QS Simulation Pilot Run

QS Simulation Round 3

Developing an Overall Strategy for Implementation

Aligning Lean Six Sigma with Business Goals

Sustaining Lean Six Sigma Project Gains

Project Workshops:

Project Selection Models

Project Structure for Lean Six Sigma

Project Benefit/Effort Graphics

Project Selection Matrix

Project Charters Development

2. The Lean Six Sigma Yellow Belt Training Session

*This programme is to be conducted upon successful completion of the Lean Six Sigma

Simulation (only for the identified Yellow Belters who will resume responsibility as

project team members).

This programme was developed to encourage the candidates to be responsible for the

development of Lean Six Sigma Implementation throughout their organizations. This

course is designed for Supervisors and Executives who are responsible for designing and

implementing corporate wide improvement and cost optimization initiatives.

Atmalink CT Sdn Bhd is a training provider Accredited by International Professional Managers Association UK (IPMA) MBizM Sdn Bhd is an Training Organisation, Curriculum Provider and Examination Centre by IASSC (International Association for Six Sigma Certification)

LSS Yellow Belt Programme Content:

Training Objectives:

The Yellow Belt participants will have more in-depth knowledge of Lean and Six Sigma, and each of the five phases that are to be applied in practical terms.

This course is designed to provide a broad understanding of the Lean and Six Sigma improvement methodology, concepts, and language, along with a complete toolbox of basic process improvement methods.

The Six Sigma Yellow Belt course is designed to enhance technical problem solving skills. Instruction is application focused, therefore requiring all participants to successfully support existing or new Lean and Six Sigma projects.

The Yellow Belt upon completion of this training will participate as a core team member or subject matter expert on a project or projects together with the supervisors/managers.

The tools and deliverables of the Six Sigma Yellow Belt Program modules / topics are as below. These modules will be delivered in 2 days post LSS Simulation.

The course curriculum and modular topics including workshops are a blend of Lean and Six Sigma as below:

Atmalink CT Sdn Bhd is a training provider Accredited by International Professional Managers Association UK (IPMA) MBizM Sdn Bhd is an Training Organisation, Curriculum Provider and Examination Centre by IASSC (International Association for Six Sigma Certification)

SESSION 1: DAY TWO

Introduction & Overview of BPEx Lean (PDCA) and Process Excellence (DMAIC)

Understanding Lean Operations and People Issues

Understanding Project Charters and Prioritisation Tools (Pareto)

Cost of Poor Quality (COPQ)

Basic Statistics and Graphical Analysis (Sigma Value, Process Capability)

Identifying 7 Lean Wastes - TIMWOOD

Understanding Value Added (VA) and Non-Value Added Activities (NVA)

Process Flow Analysis – SWIMLANE, Time Trap & Takt Time

Value of Speed and Time Analysis

Workshop Sessions

SESSION 2: DAY THREE

Root Cause Analysis (RCA) Tools – 5W1H / Cause & Effect / 3x5-Why Analysis

Creating Fishbone Diagrams

Data Collection Techniques

Lean Concepts and Error Proofing / Kaizen

MBizMTM Lean Enterprise / Problem Solving Groups (PSGs)

Generating Improvement Ideas

Running Pilot Six Sigma Programmes

Solutions Implementation Plan

Understanding Statistical Process Control

Establishing Control Plans

SOP & Documentation

Workshop Sessions

Atmalink CT Sdn Bhd is a training provider Accredited by International Professional Managers Association UK (IPMA) MBizM Sdn Bhd is an Training Organisation, Curriculum Provider and Examination Centre by IASSC (International Association for Six Sigma Certification)

Minitab During Green Belt Lean Six Sigma Training - Where applicable, during the training

course, our consultants will provide the participants with training on how to analyse

Quality data using the Minitab software which is widely used by Lean Six Sigma

practitioners.

Example of Minitab Software:

3. The Examination and Certification

We will administer an examination for the participants upon completion of their training.

The examination consists of the following (on last day of training):

LSS Yellow Belt Level (External Exam – IASSC Certified)

Exam Type: Multiple Choice Questions

No. of Questions: 25 Questions

Examination: Closed Book Examination

Passing Rate: 70% and above

Duration of Exam: 1 Hours

800000700000600000500000400000

USL

LSL *

Target *

USL 520000

Sample Mean 579043

Sample N 12

StDev (Within) 112539

StDev (O v erall) 110014

Process Data

Z.Bench -0.52

Z.LSL *

Z.USL -0.52

C pk -0.17

Z.Bench -0.54

Z.LSL *

Z.USL -0.54

Ppk -0.18

C pm *

O v erall C apability

Potential (Within) C apability

PPM < LSL *

PPM > USL 583333.33

PPM Total 583333.33

O bserv ed Performance

PPM < LSL *

PPM > USL 700083.55

PPM Total 700083.55

Exp. Within Performance

PPM < LSL *

PPM > USL 704257.18

PPM Total 704257.18

Exp. O v erall Performance

Within

Overall

Process Capability of Admin Expenses OUR CONSULTANTS WILL

ALSO PROVIDE

CANDIDATES WITH USEFUL

EXCEL QUALITY TEMPLATES

AND TOOLS

Atmalink CT Sdn Bhd is a training provider Accredited by International Professional Managers Association UK (IPMA) MBizM Sdn Bhd is an Training Organisation, Curriculum Provider and Examination Centre by IASSC (International Association for Six Sigma Certification)

The Trainers / Consultants

DR. SATNAM SINGH

SENIOR CONSULTANT – FULL TIME

PhD in Engineering & Manufacturing Management (Lean and Six Sigma) - Coventry University, United Kingdom

MSc in Engineering & Manufacturing Management - Coventry University, United Kingdom

B. Eng. (Hons) in Mechanical Engineering - Liverpool John Moores University, United Kingdom

Diploma Business Studies and Management - ACT College, London UK

Certified Six Sigma Black Belt / Master Black Belt (MBB) Project Manager - XR Training & Consultancy (UK) / Federal Mogul Corporation (Europe)

Expert in Lean Six Sigma, Process Improvements and Lean Enterprise Solutions.

Specialist in process optimization, cost reductions, deploying process excellence strategies. Trainer in Lean Six Sigma and Lean Enterprise Programmes.

EXPERIENCE

For more than 15 years, Dr. Satnam Singh has been delivering process excellence projects, performance

improvements, and change management in industries such as automotive, construction, engineering,

textile, chemicals, electronics and many product manufacturing companies. He has:

Assisted many organizations in improving process performance using the tools and techniques of Six Sigma and Lean, and has expertly used appropriate data collection and analysis methods to accelerate process improvement projects.

Trained and mentored Project Champions, Finance Executives, Yellow Belts, Green Belts and Black Belts for Six Sigma Lean Enterprise Solutions.

Led many Six Sigma activities in Europe and Asia that yielded millions of dollars in company savings.

Experienced Six Sigma Statistical Software such as Minitab (Version 16) and Sigma Excel.

Developed training materials and Lean Six Sigma games for training.

Delivered turnkey Mechanical Projects for Process and Cost Efficiency.

EXPERTISE

Lean Six Sigma and Lean Deployment Consultation and Facilitation. Lean Six Sigma Project Selections, Execution & Management. Lean Six Sigma Project Consultancy and Training Material Development. Lean Six Sigma Training, Project Coaching & Mentoring. Supplier Development using Cost Reduction Techniques and Process Excellence Metrics. Lean Systems Designing & Re-designing. Strategic Planning & Project Management. Execution of Process Improvement Initiatives. Quality Assurance and Standard Operating Procedures. Operations and Supply Chain Management. Delivering Turnkey / CAPEX Mechanical related Engineering Projects for Cost Efficiency.

Atmalink CT Sdn Bhd is a training provider Accredited by International Professional Managers Association UK (IPMA) MBizM Sdn Bhd is an Training Organisation, Curriculum Provider and Examination Centre by IASSC (International Association for Six Sigma Certification)

MAJOR ACHIEVEMENTS

Dr. Satnam’s most recent success is in the deployment of Lean Six Sigma in a major Government Linked Company in Malaysia, where he trained and coached 11 Black Belts and 17 Green Belts and achieved a savings of RM32million (hard savings) within 12 months of deployment.

Published several academic papers on Conferences and Journals namely the most esteemed International Journal of Production Research.

Work experience includes projects for leading companies in Europe (UK, Sweden, France, Germany and Romania) and Asia (Malaysia and Indonesia).

Languages: English, Bahasa Malaysia, Bahasa Indonesia, Punjabi, Tamil, Hindi. Industrial Achievements:

o Major Nuclear Plant in the UK dealing with workplace improvement, health and safety implementation, safe working procedures, medium to large scale engineering modifications and nuclear inspectorate installation inspections.

o Multi-National Company (MNC) based in Europe dealing with Lean and Six Sigma Deployment whilst completing medium to large scale engineering CAPEX projects between £0.5m to £ 3m.

o Local Asian Consulting firm dealing with Wide Scale Lean Six Sigma Deployment in a Government Linked Company (GLC) and several government agencies in training, coaching, project execution of Lean Six Sigma projects (Achievement: RM40 million hard savings).

CREDENTIALS

Dr. Satnam Singh graduated from Liverpool John Moores University (UK) with a Bachelor Degree in

Mechanical Engineering. He then furthered his studies at Coventry University in UK and was awarded with a

Masters Degree of Science in Engineering and Manufacturing Management. Dr. Satnam then continued to

study for his doctorate and was awarded with a PhD in Engineering and Manufacturing Management. Dr.

Satnam has been actively involved in the field of Continual Improvement activities since the beginning of

his tertiary education. While accomplishing his Master Degree in the United Kingdom, he had been

extensively trained for Lean Systems and Six Sigma whilst working as a Project Manager for a Multi National

Corporation (MNC) in the UK for 12 years. During his stay with the MNC in the UK, Dr. Satnam was tasked

with the responsibility of promoting and implementing Lean and Six-Sigma within the Organization and

throughout Europe. Due to his extensive exposure in Lean and Six-Sigma Management Systems, he was

invited by the company’s European Subsidiaries to conduct in-house training, project consultations and

strategic planning in the area of Six-Sigma implementation.

Atmalink CT Sdn Bhd is a training provider Accredited by International Professional Managers Association UK (IPMA) MBizM Sdn Bhd is an Training Organisation, Curriculum Provider and Examination Centre by IASSC (International Association for Six Sigma Certification)

PUBLICATIONS

Pre-requisites For Managing The Integration of Environmental Performance Into Product Variety Manufacture: A Case Study Approach, Proceedings SMESME 2006: 8th International Conference on Stimulating Manufacturing Excellence in Small and Medium Enterprises, Coventry United Kingdom, 26-28 June 2006., 118-125. ISBN 1-84600-012-2

A Systematic Way of Identifying Environmental Aspects and Development of Environmental Management Programs, Proceedings SMESME 2006: 8th International Conference on Stimulating Manufacturing Excellence in Small and Medium Enterprises, Coventry United Kingdom, 26-28 June 2006, 102-109. ISBN 1-84600-012-2.

The Design of a Sustainable Manufacturing System: A Case Study of Its Importance to Product Variety Manufacturing, Proceedings I*PROMS 2006: 2nd Virtual International Conference on Intelligent Production Machines and Systems, Online at http://conference.iproms.org/, 3-14 July 2006, Cardiff, UK. ISBN-13: 978-0-08-045157-2.

Exploring The Relationship Between Lean Manufacturing and Environmental Performance: A Case Study Approach, Proceedings CARs & FOF 2006: 22nd International Conference on CAD/CAM, Robotics and Factories of The Future, Narosa Publishing, 19-22 July 2006, Vellore, India, 432-439, ISBN-13:978-81-7319-792-5.

Integrated Environmental Process Planning for the Design and Manufacture of Automotive Components, International Journal of Production Research: Special Issue on Sustainable Production, Vol. 45, Nos. 18–19, 15 September –1 October 2007, pp. 4189–4205.

Working Paper: Six Sigma in Education, Proceedings: 1ST Conference on Six Sigma in Education 2008, University Malaya, Kuala Lumpur, Malaysia, 27 August 2008, 1-13. (Catalogued at University Malaya Za’ba Memorial Library: Malaysiana Index Database INDXDB).

Working Paper: Six Sigma in Construction, Proceedings: Construction Industry Development Board (CIDB) Malaysia, Conference on Six Sigma in Construction 2008, Grand Seasons Hotel, Kuala Lumpur, Malaysia, 30 October 2008, pp. 1-15.

Working Paper: Six Sigma in TQM, Proceedings: Construction Industry Development Board (CIDB) Malaysia, Conference: Embracing TQM in Construction – Way Forward 2008, Grand Seasons Hotel, Kuala Lumpur, Malaysia, 25 November 2008, pp. 1-19.

Beating Recession With A Black Belt, Published in Berita BMCC, July – Aug 2009: Issue 66 PP 11826/12/2009, pp. 18.

Atmalink CT Sdn Bhd is a training provider Accredited by International Professional Managers Association UK (IPMA) MBizM Sdn Bhd is an Training Organisation, Curriculum Provider and Examination Centre by IASSC (International Association for Six Sigma Certification)

Mr. Harbans Singh

Senior Consultant – Full Time

B.S (Hons) in Information Technology (Software Engineering) – University of East London, UK.

Diploma in Information Technology (Software Engineering) - Institute of Information Technology Cosmopoint, Malaysia

Certified Six Sigma Black Belt / Master Black Belt (MBB) Project Manager - Juran Institute (USA) & Samsung Electronics (Malaysia).

Expert in Lean Six Sigma Deployment, Lean Six Sigma Project Selection, Execution & Management, Lean Six Sigma Consultancy, Training, Coaching & Mentoring including Supplier Development.

Specialist in Organisation Processes, Systems Designing & Re-designing, Strategic Planning & Project Management, Execution of Process Improvement Initiatives, Quality Assurance and Standard Operating Procedures..

Trainer in Lean Six Sigma and Lean Manufacturing Programmes.

EXPERIENCE

For more than 12 years, Harbans Singh has been implementing company culture transformations,

performance improvements, and change management in industries such as construction, healthcare,

electronics, chemicals, textile, F&B, transportation and many product manufacturing companies.

He has:

Consulting, Training, Coaching and Mentoring Lean Six Sigma Methodology, Minitab and Sigma XL.

Developing Training Materials for Champions, White Belt, Yellow Belt, Green Belt and Black Belt.

Actively lead teams and provide individual contribution in problem solving efforts on selected projects to improve quality, reduce cost and improve cycle time, scrap, rework and etc.

Establish Six Sigma propulsion strategy and annual activity plan to promote and execute the culture of Lean Six Sigma as well as lead Lean Six Sigma deployment and its implementation at company-wide.

Manage, support and lead company's Lean Six Sigma Mega, Sub-Mega projects and supplier Mega projects

Propagate Six Sigma strategies and tools in the form of training and workshops.

EXPERTISE

Training in Lean Six Sigma and Six Sigma tools and techniques. Coaching and facilitating teams in problem solving and process improvement. Designing & Re-designing Lean Six Sigma Programmes. Quality Assurance and Standard Operating Procedures

Atmalink CT Sdn Bhd is a training provider Accredited by International Professional Managers Association UK (IPMA) MBizM Sdn Bhd is an Training Organisation, Curriculum Provider and Examination Centre by IASSC (International Association for Six Sigma Certification)

MAJOR ACHIEVEMENTS

Lean Six Sigma Training for 11 Black Belt and 17 Green Belt on projects relating to Value Engineering, A&P Expenses, Reworks / Defects Costs, Energy Consumption, Rental Expenses, Repair & Maintenance Costs, IT Expenses, Admin Expenses. Total cost savings RM32 million.

Full Lean Development utilising Safety, Quality, Cost, Delivery and Motivation as key performance indicators within 103 man-days for both plant

Developed 300 Six Sigma Green Belts and 40 Six Sigma Black Belts Asia Pacific Region Mentored Six Sigma Yellow Belt, Green Belt and Black Belt projects that contributed to total cost

savings of USD 15 million during the past 6 years with Samsung Electronics.. Achieve Level 6 for most outstanding subsidiaries with 6 Sigma by self-implementing projects (with

focus on CEO & Executive projects). Single-handedly coached 2 Black Belts to achieve Best Project Awards in Samsung Electronics Asia

Pacific Six Sigma Project Competition (Five years consecutively).

CREDENTIALS

Harbans Singh is a graduate of University of East London and holds a Bachelors Degree (Hons) in

Information Technology majoring in Software Engineering. He is certified as a Six Sigma Black Belt trained

by Juran Institute (USA & Korea) under the supervision of Samsung Electronics Asia Pacific.

Atmalink CT Sdn Bhd is a training provider Accredited by International Professional Managers Association UK (IPMA) MBizM Sdn Bhd is an Training Organisation, Curriculum Provider and Examination Centre by IASSC (International Association for Six Sigma Certification)

TRAINER’S PROFILE Santhakumaran Atmalingam is a certified professional trainer and

performance improvement consultant specializing in the areas of Property

Sales, leadership development, customer service and enhancement of

interpersonal skills. In addition to being the Ceo of Atmalink CT Sdn Bhd, he

serves as a faculty member of the International Professional Managers

Association UK. Currently pursuing his Masters in Science in University Putra

Malaysia. Santha is the Vice President of Socio-Economic Transformation and

Innovation Association.

His vision, passion and determination led to the start-up of Atmalink, its

exemplary business growth and strong market presence locally.

In 1998, Santha graduated from Universiti Kebangsaan Malaysia (National University of Malaysia) with

Bachelor Degree in Business Administration while majoring in Marketing. He has direct hands on

experience in managing customers more than 15 years. Started his career with Brunsfield Group of

Companies, a leading property developer in Malaysia and moved on to various industries such as customer

loyalty programmes management, international trade event and exhibitions, and as an entrepreneur

managing his own trainer firm the last seven years.

He has conducted training programs for many well-known and reputable organizations in Malaysia. He has

designed, developed as well as conducted training programs for well over 500 executives in numerous

multinationals, government linked as well as business enterprises on the areas relating to sales,

teambuilding, customer service and customer engagement. Some of his clients are Bank Islam Brunei

Darussalam (Brunei), The Empire Hotel and Country Club (Brunei), Ericson (Indonesia) Bank Simpanan

Nasional, Giant Hypermarket, Siemens, Suruhanjaya Syarikat Malaysia, Crystal Crown Hotel, Cititel Hotel,

Indah Water, Maa Group, to name a few.

In addition to designing and conducting corporate level training, he also specializes in providing consulting

services such as customer engagement strategies, transformation and innovation, as well as continual

productivity improvement.

Outside of work, Santha loves to read and enjoys spending time alone to contemplate over things and

meditate. He is also actively involved in charitable activities. Thus far, he has assisted Gopio International,

Malaysian Aids Foundation, Rumah Nur Salam, Agathiar Sanmarkam, Unicef and MAA Medicare Kidney

Charity Fund in different roles and capacities.

Specialties

Lean Six Sigma Consultant, Performance Management, Customer Service Excellence, Customer Engagement, Sales and Marketing, Coaching, Mentoring, Management Consulting and Organizational Development.