Operational DefinitionsBetter Understand How To Create Operational Definitions

What Is Your Definition?

• System downtime

• On time arrival

• Late to a meeting

• Good managers

• Clear communication

• Cycle time

What Is An Operational Definition?

• A clear, understandable description of what’s to be observed and measured, such that different people taking or interpreting the data will do so consistently.

• Defining a Defect: Any nonconformity in a product or process; it is any event that does not meet the performance standards of the project “Y.”

Common Areas To Define

• Categories

• Cycle Time

• Assessing Attributes

• Measurement Scale and Method

How To Create Operational Definitions

• Have a few people write a draft

• Have others test the definition

• Develop a job aid to support the definition

• Have people not involved in the project test the definition

• Finalize the definition and provide training to the people who will collect your data

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