learn. grow. inspire. capability a t b o o ts

CAPABILITYAt BootsLEARN. GROW. INSPIRE.

If this has made you think about how learning could benefit you,please dive in and take a look at the learning opportunities on offer… This guide is designed to be flexible in how you choose to use it, you mightwant to go straight to what’s relevant for you right now, or you can explorefurther to find out more. It’s aim is to help you to access the range of some of our resources andprogrammes available on our different learning platforms at Boots.Each section showcases both existing, and new programmes and resourcesthat will enable you to develop within your current role as well as to help prepare you for future possible career opportunities. Independently, and in discussion with your Line Manager you can review what’s available and see what could support your individual development needs.

Diversity, Equity and Inclusion is at the heart of our offer and will runthroughout our programmes and resources. We all learn differentlyand within the content you’ll find a range of resources to meet differentlearning style preferences including; programmes, peer connects andbite size learning. All of these resources are intended to support you in your career at Boots, help you be brilliant in your role as well as provide learning content at the point of need. Keep being curious and take a look through this guide to access theright learning offer for you. If you need any assistance in your learning, discuss with your line manager or for technical support please contact our L&D helpdesk. [email protected]

CAPABILITYAt BootsCONTINUING TO LEARN AND GROW HAS NEVER BEEN MORE IMPORTANT TO ENABLE US TO:

Our business and the world in which we operate is changing faster than ever before and you’re at the heart of enabling us to continue to adapt,evolve and succeed. To enable this, it’s critical that we support and invest in ourselves to learn, grow and be inspired so that in turn, we can care for

and inspire our customers. A key part of this is ensuring you have access to the right learning resources you need to thrive in this changing environment.

Adapt to changing tasks and opportunities

Keep up to date with trends and subject matter expertise

Develop Professional and Leadership Skills

Support performanceand career growth

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TABLE OF CONTENTS

Boots approach to career progression

Leadership Programmes

Opticians Programmes

Retail Programmes

Pharmacy Programmes

Beauty Programmes

Select an area below to explore the resources and programmesthat are available to you.

Support Office & Supply Chain Programmes

CAPABILITYAt Boots

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Boots approach to career growth

At Boots we want you to experience a fulfilling career, personalised to your individual motivations, aspirations, and circumstances, where you can use your strengths and learn new skills.

As our business continues to transform and evolve at pace, new and interesting career and development opportunities will emerge and so there has never been a more exciting time to grow your career at Boots.

Careers at Boots are colleague-owned and business-enabled. This means that you are responsible for taking a proactive approach towards identifying your learning needs and your preferred development approach, as well as ensuring that planned development activity takes place. You can expect guidance, encouragement and support from your manager, who will also give you feedback on how you are performing in your current role.

CAPABILITYAt Boots

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CAPABILITY OFFERLeadershipBoots has experienced significant organisational change in recent times, rapidly responding to the Coronavirus pandemic against the backdrop of broad-scale business transformation. Customer and patient expectations are changing more than ever before, and in an increasingly challenging external operating environment this pace and scale of change is expected to continue.

Strong, capable leadership is important in ensuring our future business success as the first choice for pharmacy, well-being and beauty. These brand-new offers, for all leaders are designed to help you to show great care to colleagues, customers and patients, whilst strengthening business performance and, importantly, taking care of yourself and your teams along the way. As well as new offers, we continue to offer accredited education for leaders through our apprenticeships. Enabling the attainment of qualifications equivalent to A-Levels up to Degree level.

Strengthening business performance in a changing business landscape, whilst

taking care of yourself and your teams.

Support the transition of new managers into your leadership role and set

you up for success.

Improve business performance with stronger,

more commercial leadership.

SENIOR LEADER DEVELOPMENT

NEWLY APPOINTED LEADERS

LEADER DEVELOPMENT

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CAPABILITY OFFERLeadership

Strengthening business performance in a changing business landscape, whilst

taking care of yourself and your teams.

SENIOR LEADER DEVELOPMENT

Leaders are equipped to lead transformational change with speed, agility and care. With a focus on maintenance and growth of a leaders own resilience.

Leaders are able to drive business performance with stronger, more commercial leadership; understand their strengths and learn how to influence and engage others in the future.

Drive exceptional colleague, customer and patient experience by building environments of trust, care and inclusivity.

Leaders are able to drive productivity and efficiency, adopting approaches which release time, add value and create the conditionsfor innovation to succeed.

An accredited learning programme, strengthening a broad set of senior leadership skills and behaviours that facilitate progression and build impactful organisational leaders.

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PUR

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LEARNING OUTCOMES

CHANGE LEADERSHIP

PERFORMANCE DRIVEN

LEADERSHIP

INCLUSIVE LEADERSHIP IN

ACTION

PRODUCTIVE & AGILE

LEADERSHIP

DELIVERY

24-30 months.

Academic sessions, Employer and Academic mentorship, Academic assignments, Live projects.

Coming soon.

Coming soon.

Launching in April.

7 hours.

DURATION

Bite-sized Interactive

Virtual Sessions

eLearning

Masterclass

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SENIOR LEADER(APPRENTICESHIP)

All L9(4) leaders and above.

CAPABILITY OFFERLeadershipLeaders are able to lead their teams through change. Supporting their own and their team’s resilience and well-being whilst leading their business in a rapidly changing world.

Leaders are able to effectively articulate the strategy, vision and team plans to their people and engage them in the purpose and approach. Understand the importance of engaging heads, hearts and hands and the role of modern care led leadership in this.

Leaders have increased financial acumen and are able to identify and act on commercial opportunities and risks within their scope. Stores & Support Office – Business understanding. Stores only – understanding Pharmacy, scorecard and key commercial drivers.

Leaders understand their local customer base, empathy selling, and the power of the Boots Brand. Spotting and maximising opportunities to grow their business in a challenging environment.

Aimed at managers of managers, with a focus on developing skills in strategic planning and business process design, alongside core leadership abilities including delivering results and inspiring your colleagues.

LEARNING OUTCOMES

CHANGE LEADERSHIP

COMPELLING COMMUNICATION

UNDERSTANDING THE BUSINESS

LEADING FOR SALES

DELIVERY

24-30 months.

eLearning, virtual learning, Self-study, Assessment and project work, off-the-job learning.

DURATION

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EPU

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30 minutes.

30 minutes.

Coming soon.

Coming soon.

Digital Learning

Podcast/Video

PDF Quick Guide

Self-Reflection

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OPERATIONS MANAGER(APPRENTICESHIP)

Improve business performance with stronger, more commercial

leadership.

LEADER DEVELOPMENT

Store Manager,Pharmacist Store Manager,

Assistant Store Manager,Opticians Store Manager,Support Office & Supply

Chain leaders L10/11 (L5/6).

CAPABILITY OFFERLeadership

Improve business performance with stronger, more commercial

leadership.

LEADER DEVELOPMENT

Store Manager,Pharmacist Store Manager,

Assistant Store Manager,Opticians Store Manager,Support Office & Supply

Chain leaders L10/11 (L5/6).

Leaders can effectively prioritise their time to focus on the most important work, enabling pace and reducing risk of burnout.

Leaders are able to make great decisions, quickly. Using multiple data sources as well as their own judgement to remove blockers and move work forward.

Leaders are able to delegate key work and projects in order to engage and empower their team. RACI is used widely to provide clarity on decision making and ownership.

Leaders are able to have strong performance and feedback conversations with their team. They will be able to deliver authentic feedback on successes and development areas in order to drive quality, pace and change of work.

The aim of this programme is to develop future leaders of the organisation who may take responsibility for people, projects, operations and/or services and deliver long term organisational success with strategic underpinning. This programme includes a BA (Hons) in Management and Leadership.

LEARNING OUTCOMES

RUTHLESS PRIORITISATION

EFFECTIVE DECISIONMAKING

DELEGATION & EMPOWERMENT

FEEDBACK FOR PERFORMANCE

CONVERSATIONS

DELIVERY

36-48 months.

DURATION

PEO

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Coming soon.

Coming soon.

Coming soon.

Coming soon.

Digital Learning

Podcast/Video

PDF Quick Guide

Self-Reflection

eLearning, virtual learning, Self-study, assessment and project work, academic assignments, off-the-job learning.

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CHARTERED MANAGER

DEGREE(APPRENTICESHIP)

CAPABILITY OFFERLeadershipLeaders are able to lead and cultivate high performing teams and can align colleagues around common purpose.

Leaders are able to drive productivity and efficiency, adopting approacheswhich release time and add value to their teams, customers and patients.

Leaders are equipped to drive exceptional colleague, customer and patient experience by strengthening their ability to support theirpeople and their teams.

Leaders are able to improve business performance with stronger, more commercial leadership. With a focus on how they maintain and grow their own resilience.

Leaders develop the technical skills, behaviours and knowledge specific to the area of the business they work within, enabling them to run well equipped, safe, legal and compliant business areas.

Suitable for those in a first line management role, with operational/project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. The course will focus on developing skills including operational management, project management, leading and managing. This programme includes a level 3 certificate in management.

LEARNING OUTCOMES

CREATE SHARED PURPOSE

DRIVE PRODUCTIVITY

LEADING YOUR TEAM

IMPROVING PERFORMANCE

DRIVING OPERATIONAL EXCELLENCE

DELIVERYDURATION

30 minutes.

Coming soon.

1 hour.

2 hours.

Coming soon.

14-18 months.


Support the transition of new managers into your leadership role and set you up for success.

First Leadership appointmentroles L11(6) and L10(6) for Stores,

Support Office, Supply Chain and Boots Opticians.

NEWLY APPOINTED LEADERS

Digital Learning

Podcast/Video

PDF Quick Guide

Self-Reflection

Virtual learning Events

Self Coaching Tools

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TEAM LEADER/SUPERVISOR

(APPRENTICESHIP)

CAPABILITY OFFERSupport Office & Supply ChainSupport Office & Supply Chain colleagues and functions play a key role in the success of Boots. Enabling teams all over the business to deliver the best possible care to customers and patients and achieve our mission to be the first choice for pharmacy, health and beauty. Throughout 2021 the core learning offer for Support Office & Supply Chain colleagues will grow. This will start with the introduction of new leadership offers outlined on pages 5-9 and the core capability modules on the next page, then building on the digital learning offer currently available on The Boots Academy. You can access the content through dedicated pages that house relevant learning, guidance and practical tools tohelp you build your knowledge, learn and grow.

For all Support Office & Supply Chain colleagues.

SUPPORT OFFICE & SUPPLY CHAIN

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DELIVERY

For all Support Office & Supply Chain colleagues.

SUPPORT OFFICE& SUPPLY CHAIN

Access learning and advice to help you work effectively through change, attend to your resilience and well-being; and seek support through mentoring.

Provides tools and guidance for leading and coaching your teams in a way which improves performance.

Duration varies by module between15 mins - 2 hours.

Shares learning and simple exercises to put into practice which will help you develop your team.

Refresh and recap on important people processes including ER and people systems such as PeopleAdmin.

Access a broad range of learning which supports your professional growth and development.

There are some great role-relevant apprenticeship programmes for support office colleagues, you can find out more on the ‘Early Careers & Education’ category on The Boots Academy.

Range from 12 to 48 months.

LEARNING OUTCOMES

CARING FOR YOURSELF

CARING FOR YOUR TEAM

DEVELOPING YOUR TEAM

LEADING YOUR TEAM

WORKING EFFECTIVELY

APPRENTICESHIP

DELIVERYDURATIONCAPABILITY OFFER

Home

Digital Learning

Podcast/Video

PDF Quick Guide

Self-Reflection

Self Coaching Tools


Support Office & Supply Chain

CAPABILITY OFFERRetailOur customers have extremely high expectations of the service theyexperience at Boots and our amazing store colleagues directly influence our customer and patient experience. We know that customers expect a safe environment, that they trust Boots to provide a confidential service and they also expect knowledgeable advice on products and services when they need it.

Our retail learning offer provides all colleagues with the core skills required to help deliver a great consistent customer experience. In addition, this offer also includes some additional Advanced Skills for Customer Advisors,that enable them to multi-skill in several areas across the store.

For all store colleagues and store leaders.

RETAIL OFFER

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DELIVERY

For all store colleagues andstore leaders.

RETAIL OFFER

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Hello, Understand, Go the Extra Mile – core learning for all store colleagues that is based on customer insights and commercial focus throughout the year. The offer enables colleagues to deliver the very best and most consistent customer and patient experience every day.

The training covers all aspects of Health & Safety and Legal & Data and ensures we keep ourselves, our colleagues and customers safe and legal.On joining Boots there is important compliance training to complete, found in your ‘courses I have to do’ on The Boots Academy. On completion there are a number of ‘compliance cycles’ throughout the year on The Boots Academy that top up your knowledge and skills and tests your understanding.

Core Skills are key to the success of the Customer Advisor role and the experience our customers receive. In addition to HUG, the Core Skills include Unique to Boots, Your Community Impact and Your Loss.

So that Customer Advisors can delight customers by providing brilliant advice, the Advanced Skills top up Knowledge and Skills across a wide variety of areas that include Baby & Mothercare, Cosmetics, Electrical Beauty, Food, Fragrance, Healthcare (more in-depth and regulated), No7, Photo, Skincare, Suncare, Wellness and In-Store Pick. Discuss with your line manager which Advanced Skills to complete first.

Assigned to your learning record on The Boots Academy.

Assigned to your learning record on The Boots Academy.

Bitesize learning.

2 hours initially then bitesize throughout the year.

Induction learning between 2 & 4 hours.

Ongoing cycles take no more than 30 minutes.

Core skills take no more than 40 minutes each.

Each Advanced Skill typically takes no more than 20 minutes, except for Healthcare & No7.

LEARNING OUTCOMES

HUG – CUSTOMER

EXPERIENCE MODEL

COMPLIANCE

CUSTOMER ADVISOR CORE

& ADVANCED SKILLS

DELIVERYDURATION

CAPABILITY OFFERRetail

CAPABILITY OFFEROpticiansIn a challenging external operating environment, the need fortransformational business change is greater than ever before. Customersand patients turn to Boots Opticians as a trusted and accessible healthcare partner to support their eyecare needs. To enable colleagues to thrive in this changing environment, we need to provide support at each stage of their career to develop the knowledge, skills and behaviour they need to provide safe and professional care as well as growing excellent business knowledge, commercial acumen and leadership skills.

This section provides an overview of the key areas of learning support available to our Opticians colleagues (in addition to the core leadership capability provided through Boots UK), and will support colleagues and leaders to identify opportunities and priorities for them and their teams. To find outmore about these programmes please visit The Boots Academy.

Support the development of our pre-registration and newly

qualified optometrists to provide safe and professional care

to patients.

OPTOMETRIST PIPELINE

Support the development of student dispensing and contact lens Opticians to provide safe

and professional care to patients.

CLINICIAN PIPELINE

Support the ongoing development of clinician through

Continuing Education and Training to provide safe and

professional care to patients.

CLINICIAN DEVELOPMENT

Support the development of optical consultants to provide

safe and effective care to customers and patients.

OPTICAL CONSULTANTS

Support the development of core technical capabilities to improve business performance through

commercial leadership.

STORE LEADERS

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CAPABILITY OFFEROpticians

Support the development of our pre-registration and newly

qualified optometrists to provide safe and professional care

to patients.

OPTOMETRIST PIPELINE

Support the transition from undergraduate to qualified optometrist; following the College of Optometrists’ Scheme for Registration, developing knowledge along with clinical and professional skills to become an effective professional.

Support the transition from being a pre-registration optometrist to a newly qualified optometrist; supporting both clinical and personal development.

Blended learning approach, using digital platforms, distance learning and face-to-face/virtual workshops.

12-18 months.

12 months.

LEARNING OUTCOMES

PRE-REGISTRATION OPTOMETRISTS

FOUNDATION OPTOMETRISTS

DELIVERYDURATION

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Develop colleagues to become dispensing Opticians who can:

• advise on, fit and supply the most appropriate spectacles after taking account of each patient’s visual, lifestyle and vocational needs

• play an important role in advising and dispensing low vision aids to those who are partially sighted as well as advising on and dispensing to children where appropriate

Develop colleagues to become contact lens Opticians who, in addition to the duties of a dispensing Opticians, can:

• fit and provide aftercare for patients with contact lenses• assess whether contact lenses meet the needs of their patient, resolving

clinical and tolerance issues, and remain responsible for clinical decisions enabling them to provide continuity of care to their patients

Blended learning approach, delivered via ABDO College.

36 months.

12-18 months.

LEARNING OUTCOMES

STUDENT DISPENSING OPTICIANS

STUDENT CONTACT LENS

OPTICIANS

DELIVERYDURATION

Support the development of student dispensing and contact lens Opticians to provide safe

and professional care to patients.

CLINICIAN PIPELINE

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Opportunities for colleagues to keep their professional skills and knowledge up to date to practise safely and effectively to satisfy statutory requirement for all fully-qualified optometrists and dispensing Opticians.

Blended learning approach, using digital platforms, distance learning and face- to-face/virtual workshops.

Each piece of learning varies from 20-60 mins.

LEARNING OUTCOMES

CONTINUING EDUCATION AND

TRAINING

DELIVERYDURATION

Support the ongoing development of clinician through

Continuing Education and Training to provide safe and

professional care to patients.

CLINICIAN DEVELOPMENT

Provide colleagues with a great start by equipping them with the essential technical and behavioural skills they need to support our patients.

Blended learning approach, using digital platforms, distance learning and face- to-face/virtual workshops.

15 weeks for a full-time colleague.

LEARNING OUTCOMES

BOOTS OPTICIANS

OPTICAL SKILLS TRAINING (BOOST)

DELIVERYDURATION

Support the development of optical consultants to provide

safe and effective care to customers and patients.

OPTICAL CONSULTANTS

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• Understand and lead the link between the relationships of customer care, sales and team to enable maximization of profit to the business.

• Have an understanding of how to manage and lead a team and • customers safely.• Be able to demonstrate and lead what “Brilliant” looks like regarding

store standards.

• Understand the benefits of additional services to stores and sales, through industry knowledge and promotion.

• Lead teams to be ambassadors of the full package of products available to our customers, through great conversations and development of others.

• Understand the importance of taking ownership for the customer in the store, the reasons why customers come to us, who our customers are and how to ensure the sales cycle is fully embedded in store.

• Have a curiosity for the external industry and what that means to the success of the store/business.

eLearning and resources on The Boots Academy.

Each piece of learning will take 4 weeks.

LEARNING OUTCOMES

DRIVING SALES AND PROFIT

RUNNING A SAFE AND LEGAL

BUSINESS

LEADING CORE CATEGORIES

LEADING OPTICIANS

DELIVERYDURATION

Support the development of core technical capabilities to improve business performance through

commercial leadership.

STORE LEADERS

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CAPABILITY OFFERPharmacyThe world of pharmacy and healthcare is advancing at an increasing pace. Customers and patients turn to Boots as a trusted and accessible healthcare partner to support their changing healthcare and well-being needs. We need to support our people at each stage of their healthcare career to develop the knowledge, skills and behaviour they need to provide safe, professional and person-centred care.

These following pages provides an overview of the key areas of learning support available to our pharmacy and healthcare teams, and will support colleagues and leaders to identify opportunities and priorities for them and their teams.

From the very start of their healthcare career, our regulated and accredited

programmes help colleagues develop the skills and competencies they

need to support customers and patients.

SUPPORT STAFF PROGRAMMES

Beginning with placements for undergraduates through pre-registration

training and into their foundation year, we support colleagues with the best

start to their professional career.

PHARMACIST PIPELINE

Support Continuing Professional Development (CPD), allowing our

pharmacy professionals to provide safe and professional care to

customers and patients.

PROFESSIONAL TRAINING & DEVELOPMENT

Helping colleagues provide safe, effective and frequently innovative services, our

training offer balances professional and clinical knowledge with

practical skills needed to support patients.

PHARMACY SERVICE TRAINING

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CAPABILITY OFFERPharmacyAn NVQ2 equivalent accredited programme which equips colleagues with the knowledge and skills required to sell medicines and dispense prescriptions safely and effectively. For Customer Assistants joining the healthcare team.

An accredited programme which provides detailed knowledge and develops colleagues’ healthcare skills, allowing them to register as a Pharmacy Technician with the General Pharmaceutical Council. For Pharmacy Advisors wanting to progress their healthcare career.

This programme offers the opportunity for registered Pharmacy Technicians to step up into an accuracy checking role. It’s designed to build upon the existing Pharmacy Technician qualification by developing additional skills.

These enable colleagues to to talk confidently about products and services which meet a need, making us the choice for healthcare on the high street. Aimed at Pharmacy Advisors, but available to all healthcare team members including pharmacists and pharmacy technicians.

A regulated programme which provides colleagues with skills and knowledge needed to proactively provide healthy lifestyle advice to customers and patients. For Pharmacy Advisors in England (1 FTE per store).

Blended learning approach using experiential learning, tutor support and an online platform. Colleagues can find out more and register forthe programme on BootsLive.

Delivered though Buttercups as both a Boots funded programme and an apprenticeship programme (England only). This uses a blended learning approach of experiential learning, tutor support and an online platform. Colleagues go through a nomination and screening process. See BootsLive for more details.

Blended learning approach using online knowledge and eTest components as well as tutor support and supervised practice. Colleagues can find out more and register for the programme on BootsLive.

Online through Pharmacy Unscripted and via the Pharmacy School App. Hard copies of the Tutor are also sent to stores.

Workbook and eTest. Colleagues can find out more and register for the programme on BootsLive.

8 months.

2 years.

3-6 months.

20 minutes.

8 hours.

LEARNING OUTCOMES

PHARMACY ADVISOR

PROGRAMME

PHARMACY TECHNICIAN

TRAINING PROGRAMME

ACCURACY CHECKING PHARMACY

TECHNICIAN PROGRAMME

THE TUTOR & PHARMACY

SCHOOL

HEALTHY LIVING CHAMPION

PROGRAMME(LEVEL 2 IN UNDERSTANDING

HEALTH IMPROVEMENT)

DELIVERYDURATION

From the very start of their healthcare career, our regulated & accredited

programmes help colleagues develop the skills and competencies they

need to support customers and patients.

SUPPORT STAFF PROGRAMMES

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CAPABILITY OFFERPharmacySupporting undergraduate pharmacy students, our placements provide them with invaluable experience of community pharmacy practice at Boots.

Supporting the transition from undergraduate to qualified Pharmacist, this programme meets the requirements of the General Pharmaceutical Council/Pharmaceutical Society of Northern Ireland Scheme for registration, developing knowledge along with clinical and professional skills to become an effective professional.

This programme helps to bridge the gap between the pre-registration year and the first year qualified. It is designed to equip pharmacists with the tools to further develop their professional and leadership skills and grow their confidence as an autonomous professional.

Experiential/observational learning in stores, supported by workbooks, store-based Pharmacists and Healthcare Academy Trainers (HATs). Promoted through HATs at universities.

Blended learning, using a digital platform and portfolio, distance learning, store-based tutor support and face-to-face workshops supported by Healthcare Academy Trainers. Undergraduate pharmacy students apply though agreed national recruitment processes.

Blended learning, using a digital platform and portfolio, distance learning, and face-to-face workshops supported by Healthcare Academy Trainers. Newly qualified pharmacists are automatically enrolled onthis programme. Virtual along with face-to-face study days.

Vary from ½ day to 2 weeks.

12 months.

16 months.

LEARNING OUTCOMES

BOOTS PHARMACY

PLACEMENTS

PRE-REGISTRATION PHARMACIST PROGRAMME

FOUNDATION PHARMACIST PROGRAMME

DELIVERYDURATION

PHARMACIST PIPELINEBeginning with placements for

undergraduates through pre-registration training and into their foundation year,

we support colleagues with the best start to their professional

career,

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CAPABILITY OFFERPharmacyOften developed in conjunction with Pharmaceutical companies, this content supports pharmacists and pharmacy technicians with clinical knowledge and professional skills development.

These events provide invaluable learning for our pharmacy professionals on current clinical and professional topics, as well as business priorities.

Although not training, the PPDF allows pharmacy professionals to access sponsorship for additional clinical training, allowing them to advance their professional career. Examples include training to become independent prescribers and specialist higher education courses.

Blended distance learning, offered via PharmacyUnscripted.

Blended distance learning, offered via PharmacyUnscripted.

Delivery mechanism dependent upon individual’s chosen course; these often combine face-to-face study days at university with self-directed distance learning. Application windows usually open twice each year. Colleagues can find out more and apply on BootsLive.

20mins to 3 hours.

2½ - 5 hours.

Not applicable.

LEARNING OUTCOMES

CONTINUING PROFESSIONAL DEVELOPMENT

CONTENT

LET’S CONNECT EVENTS

PHARMACY PROFESSIONALS DEVELOPMENT

FUND (PPDF)

DELIVERYDURATION

Support Continuing Professional Development (CPD), allowing our

pharmacy professionals to provide safe and professional care to

customers and patients.

PROFESSIONAL TRAINING & DEVELOPMENT

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CAPABILITY OFFERPharmacyAs the title suggests, this programme provides foundation learning which underpins the safe delivery of both Boots and commissioned services. It includes consultation skills, as well as practical aspects of injection techniques and basic life support.

½ day online learning and eTests, followed by a full-day workshop, led jointly by Boots Healthcare Academy Trainers and external experts. This must be repeated every three years. Places are booked via the Pharmacist Deployment Planners in line with triennial cycle.

1.5 days.

LEARNING OUTCOMES

GATEWAY TO PHARMACY

SERVICES

DELIVERYDURATION

Helping colleagues provide safe, effective and frequently innovative services, our

training offer balances professional and clinical knowledge with

practical skills needed to support patients.

PHARMACY SERVICE TRAINING

Supporting our continued service offer and building on our triennial Gateway requirements, this provides regular updates and knowledge refresh of basic life support techniques for pharmacy professionals providing services.

This enables our Pharmacists and pharmacy teams to provide a wide range of professional services. Each service has dedicated training materials which usually cover the clinical aspects of patient care, alongside the practical and professional aspects of providing the service.

As the health services across the UK provide increasing opportunities for pharmacy teams to provide patient-focused services, we offer guidance and support to ensure that colleagues feel confident and competent to deliver these.

Online learning and eTest. Added to colleagues’ Boots Academy plans automatically.

Usually through online learning. However, some services (such as travel vaccinations) also require attendance at a face-to-face workshop. Colleagues must be nominated to provide each service. If working in a store offering the service, colleague can access the nomination form on BootsLive.

Distance learning, using external resources including websites, videos and documents, accessed through BootsLive.Training requirements may differ depending on a colleague’s role.

1.5 hours.

Dependent on service; 1-16 hours.

Dependent on service; 1-16 hours.

ANNUAL BASIC LIFE SUPPORT

REFRESHER

SERVICE SPECIFIC TRAINING

SUPPORT FOR NATIONALLY

COMMISSIONED SERVICES AND

ACTIVITY

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CAPABILITY OFFERBeautyPre-COVID the Beauty market was strong; Boots were gaining back marketshare and the 16-25 year old customer base. As beauty reopens we need to be ready to respond to the new shopping experience for both colleagues and customers to continue to hold our place as a key beauty retailer. The industry is reinventing itself, resulting in a challenging environment with a need for a consistent Safe Trading experience. In an environment tougher than ever before, the need for skilled colleagues that can deliver knowledge, confidence and inspiration to our customers and support business transformation could not be more critical. To support our store teams to thrive and deliver commercial return in this new world, our learning offer includes a variety of blended solutions for leaders,store teams, suppliers and categories.

For all Beauty Crew. For all No7 Colleagues.

For all Beauty ASMs.

BEAUTY CREW TRAINING

NO7

BEAUTY LEADERS

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DELIVERY

For all Beauty Crew.

BEAUTY CREW TRAINING

This webinar is for Beauty Crew within new Beauty Reinvention Stores. It will provide clarity on role set up, expectations and ongoing education journey. During this webinar the BBS will understand what makes their role unique, how to drive productivity in their beauty hall and guidelines to effectively partner their branded colleagues.

Core skills are essential to the success of a Beauty Specialist. This robust programme will provide you with the skills and knowledge you need to have authentic, unbiased, customer experiences through HUG, empathy and brand knowledge to drive productivity in beauty.

Digital branded training to immerse you in Brand DNA and top 5 hero products. The training covers extensive detail of each product that customer will love, and with HUG at the heart of each training, you will have clear engagement and selling techniques you can apply to inspire and support your customers, whilst driving productivity in a safe environment.

This covers all the latest information you will need to succeed in your role and keep up with the latest trends in Beauty. Ongoing training includes new brands, new product developments, commercial focuses and techniques, new trends, latest safe trading guidance and our market leading 6 monthly conference.

Selected Beauty Crew will have an advanced skill in skincare or makeup, with a deepened understanding of the industry and brands. They will champion and cascade their learning to the rest of the Beauty Crew to drive productivity and increase knowledge, whilst offering specialist advice to our customers.

Webinar delivered via Teams.

Available in the resources tab on Hive Learning.

Hive digital training and sometimes webinars.

A blend of interactive solutionsDigital – Hive & Webinars, f2f training, shop floor training.

A blend of interactive solutionsDigital – Hive & Webinars, f2f training, shop floor training.

1 hour.

Induction learning over an average of 13 weeks with daily bitesize content.

Max 10 minutes per training card.

Duration is dependent on business need and type of activity.

Duration is dependent on business need and type of activity.

LEARNING OUTCOMES

BEAUTY CREW WEBINAR

13 WEEK INDUCTION

PREMIUM BRANDS

TRAINING

ONGOING TRAINING

SKINCARE MASTERS

DELIVERYDURATION

CAPABILITY OFFERBeauty

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DELIVERY

For all Beauty ASMs.

BEAUTY LEADERS

BRI leaders will be knowledgeable and confident to recruit market leading, unbiased beauty advisors to represent their communities to ensure every collegue and customer feels represented and included. They will be equipped to recruit in line with the latest safe trading guidance.

BRI leaders will have the knowledge and tools to commercially lead and support their teams at pace through change, as well as partnering beauty brands to grow productivity in their Beauty Halls.

Monthly Webinar deliveredvia Teams.

Monthly Webinar deliveredvia Teams.

1 hour 45 minutes.

1 hour 45 minutes.

LEARNING OUTCOMES

SHOWCASE TRAINING

LEADING BEAUTY LIVE

DELIVERYDURATION

CAPABILITY OFFERBeauty

Home

Use their knowledge to demonstrate, promote and recommend the use, benefits and application of a range of retail beauty products, covering: make-up, skin care, nail care and perfumery. They learn to do this in accordance with legal requirements, brand guidelines, pricing and promotional structures and organisational protocols. They develop skills to work as part of a team, as well as independently, to provide exceptional, bespoke customer service and care in a fast-paced retail environment, whilst achieving sales and profit targets. They work to meet industry recognised standards in their chosen career and maintain continual professional development.

Blended learning approach using digital platforms, face to face/virtual workshops, self-led resources, supported by a work coach/tutor.Delivered by accredited training providers.

12-15 months.

BEAUTY APPRENTICESHIP(FOR BEAUTY CREW AND NO7)

DELIVERY

For all No7 Colleagues.

NO7

This programme is available to all colleagues and it focuses on establishinga basic level of knowledge across the entire No7 portfolio to drive commerciality on our brand at every level, in every store.

An app that hosts all product information and services hints and tips. It is available on the store iPAD as well as the LMS, allowing every colleague access to the latest product information so they are equipped to confidently advise and inspire customers on any product.

A robust programme that focuses on the induction of No7 colleagues to the brand, building expert capability on No7 products, match made services, Macmillan and market leading skincare knowledge, whilst driving productivity through the No7 Way.

Available on the LMS to self service.

Available on store ipads via Beauty bank app and on the LMS.

Available to No7 colleagues on the LMS through digital modules and webinars.

45 minutes.

5 minutes per product.

A 6 month overall programme.

LEARNING OUTCOMES

MINI BADGE

NO7 PRODUCT KNOWLEDGE

NEW TO NO7

DELIVERYDURATIONCAPABILITY OFFERBeauty

Home

CAPABILITYAt BootsLEARN. GROW. INSPIRE.

learn. grow. inspire. capability a t b o o ts

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