learn how to careplus a lot more get a big bite of …...a 360 approach to health care at careplus,...

Learn How to CarePlus a lot more

Get a big bite of the apple

2021 Pre-AEP MGA WebinarAugust 5 2020

2

About CarePlus

We are a Florida-based company specializing in Medicare helping members since 2000 with their health care needs

Accreditationbull Accredited by the Accreditation Association for

Ambulatory Health Care Inc (AAAHC)bull Partner with the Florida Department of

Children and FamiliesAccess Florida Community Network as Assisted Service Site

Statewide Coveragebull Providing Medicare HMO benefit plans in

several counties throughout the State of Florida Miami-Dade Broward Palm Beach Hillsborough Pinellas Pasco Polk Brevard Indian River Orange Osceola Seminole Lake Marion Sumter Duval Clay and Volusia

bull More than 164000 Medicare Advantage plan members

About CarePlus

3

CarePlus Health Plans

A 360deg Approach to Health CareAt CarePlus we focus on interconnecting the physical mental and emotional

elements of our members to help them maintain their health

The ratings are given to every Medicare Advantage plan and offer members an impartial way to compare different health plans You can get more information on Medicare Star Ratings at wwwmedicaregov

Medicare evaluates plans based on a 5-Star rating system Star Ratings are calculated each year and may change from one year to the next

5 stars = Excellent

4 stars = Above Average

3 stars = Average

2 stars = Below Average

1 star = Poor

For 2020 CarePlus was awarded an overall Star Rating of

5 Star Rating

2020 CMS Star Rating

2021 Star Rating Pending


2021 CarePlus TrainingHumana MarketPOINT University

Agents that completed the Humana 2021 training regardless of their resident state have also taken the CarePlus training because it is included in the course and signed an attestation The CarePlus Appointment will upload once the agent submits an enrollment application

The CarePlus Appointment will be added once an agent meets the following

bull Is Certified for 2021 PYbull Has active Health License in FL (Residential or Non-Residential)bull Submits an enrollment application for CarePlus

CarePlus has made it easier for you to order your enrollment materials visit use at

wwwcarepluskitscom

Agents must complete the 2021 Humana Medicare training course

If the agent encounters an error message when logging in please refer them to Agent Support Unit

Note Agencies should enter their SAN and click on LOGIN

CarePlus Enrollment Materials Ordering Site

Loose Items to be ordered separately bull Enrollment Application (no longer carbon copy)bull SOA forms bull MAPA receipt booklet (must be ordered)bull Provider Directories

Any suggestions about the site email

CPMarketingcareplus-hpcom

CarePlus Enrollment Materials - Ordering Site

The Plan Specific kits will includebull Sales brochure (folder)bull One Summary of Benefits (bilingual)bull PRESCRIBEIT OTC catalog amp envelopebull Provider Directory Insertbull Stars Ratings Form

Do Not Forget ndash Disclaimers Back Page FLYERS - Do Not Forget to Print Disclaimers Back Page

Dynamic Kit Ordering

Step 1Required Items

bull Required items are pre-selected and locked in

Items offered may vary slightly from what is shown

10


Step 2Summary of Benefits

bull Pick your Summary of Benefitsbull Pick just one or all of them for

the market yoursquore ordering forbull Summary of Benefits for all plans

in each market are available to add

bull Must select ldquoAddrdquo to include in your kit


11


Step 3Optional Inserts

bull Pick what you need to makeyour kit work for you

bull These items are not required in the kits but if you need them ADD them

bull Must select ldquoAddrdquo to include inyour kit


12

English Sales Presentation2020 Sales Presentation Video - English

Spanish Sales Presentation2020 Sales Presentation Video - Spanish

Creole Sales Presentation2020 Sales Presentation Video - Creoleinternet connection is required to download video presentations

CarePlus 2020 Sales Presentations(video links downloaded via Google) Chrome)

14 For internal use only and is not available for distribution to prospects or members

bull You may call the ACCESS[direct] line at

bull Give the ACCESS[direct] Rep your SAN the applicantrsquos demographic information (Medicare ID Name DOB)

bull The ACCESS [direct] line will then provide agent with statefederal benefitsentitlement information as found in systems

bull If an expediated referrak is completed to help apply for StateFederal assistance additional demographics will be needed and a case will be provided

ACCESS[direct] Unit ndash Verification ACCESS[direct] Unit ndash Verification

15

Non-Processed EmailsNon-Processed Applications ndash You will receive an email from CarePlus Administrative Sales

Enrollment Hub ndash Vantage or Download Application

17

Telephone Sales Presentation ndash Enrollment via FastApp

bull Complete a Scope of Appointment (SOA) by IVR using 1-888-685-8606bull Send all required sales material prior to the telephonic presentation

-Summary of Benefits-Star Ratings Sheet-Prescription Drug Guide-Link to the CarePlus Sales Presentation Video-PDF copy of the Sales Presentation (If member cannot view the video)

bull Agent must review all the documents with the beneficiary by phonebull When the prospect is ready to enroll login to the agent portal

(wwwhumanacom) Vantage and use FastApp

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Submit application through FastApp with IVR signature

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Affinity ID lsquoField Agent IVRrsquoSOA Type lsquoOTH OtherrsquoSOA ID SOA ID received via SOA IVR1-888-685-8606Sales Agent email enter your email to receive confirmation of this submission

20


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IVR signature

Follow steps 2-7 (highlighted in yellow) bull Add a call using your cell phone CONFERENCE (add a call) and dial 866-730-4014 and join (merge) the IVR to you and your client bull NOTE You MUST click lsquoOKrsquo once you have activated the IVR system bull Once you have completed Step 7 you (the agent) should MUTE your phone

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bull After you click lsquoOKrsquo a ldquoThank Yourdquo page will display with the application ID bull Be sure to make note of the application ID in order to check status of the application bull To check status of the application go back into FastApp and do a search using the Application ID

Agents MUST FAX all sales documents ndash SOAs Paper Applications amp POAs within 24 hours to 8558198679 (cover sheet must be included)

DO NOT COPY SOArsquos They have individual bar codes

Paper Application and SOA Submission

24

Event Request Form

Agent Certification Appointment and Licensing Report(EP3)

Columns F through M indicate certification status for plan year 2020 amp 2021

Column O indicates the corresponding state licenseColumn R indicates the HMO product appointmentColumn W indicates the CarePlus Plan appointment

Detailed Submitted Applications Report(EP7)

Column C indicates the Market Area

Column Q indicates the Plan and ProductColumn S indicates the Election CodeColumn T indicates Plan YearColumn U indicates Enrollment Source

27

bull Agent Support Unit (ASU) 1-800-309-3163bull AgentSupportHumanacom

Appointment and Certification Inquiries Plans and Benefit Inquiries (call local market for quicker response)Enrollment Process Commission Inquires

Important Contacts ndash Agents

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Member Contact Numbers CarePlus Member Services (Customer Service) 8557689644 Transportation for Members 8669565635 PrescribeIT (Preferred Mail Order Rx) 8005261490 Silver SneakersTivity 8884234632

CarePlus Website ndash wwwcareplushealthplanscom Check plan benefits Physician Search ndash most updated Download Summary of Benefits and Formularies (PDF documents)

Important Contacts ndash Member

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CarePlus Sales Team

30

Thank you

Upcoming 2021 Pre-AEP Webinars

Wednesday August 12th ndash Enrollment OptionsWednesday August 19th ndash ClinicalWednesday August 26th ndash Partner Playbook

Slide Number 1

About CarePlus


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ACCESS[direct] Unit ndash Verification

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Event Request Form




Slide Number 28

CarePlus Sales Team

Thank you

2

About CarePlus

We are a Florida-based company specializing in Medicare helping members since 2000 with their health care needs

Accreditationbull Accredited by the Accreditation Association for

Ambulatory Health Care Inc (AAAHC)bull Partner with the Florida Department of

Children and FamiliesAccess Florida Community Network as Assisted Service Site

Statewide Coveragebull Providing Medicare HMO benefit plans in

several counties throughout the State of Florida Miami-Dade Broward Palm Beach Hillsborough Pinellas Pasco Polk Brevard Indian River Orange Osceola Seminole Lake Marion Sumter Duval Clay and Volusia

bull More than 164000 Medicare Advantage plan members

About CarePlus

3






5 stars = Excellent


3 stars = Average


1 star = Poor


5 Star Rating









wwwcarepluskitscom















10








11







12











15



17






18


19



20


21

IVR signature


22






24

Event Request Form







27




28




29

CarePlus Sales Team

30

Thank you



Slide Number 1

About CarePlus


Slide Number 4

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Slide Number 9




Slide Number 13


Slide Number 15


Slide Number 17

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Event Request Form




Slide Number 28

CarePlus Sales Team

Thank you

3






5 stars = Excellent


3 stars = Average


1 star = Poor


5 Star Rating









wwwcarepluskitscom















10








11







12











15



17






18


19



20


21

IVR signature


22






24

Event Request Form







27




28




29

CarePlus Sales Team

30

Thank you



Slide Number 1

About CarePlus


Slide Number 4

Slide Number 5

Slide Number 6



Slide Number 9




Slide Number 13


Slide Number 15


Slide Number 17

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Slide Number 22


Event Request Form




Slide Number 28

CarePlus Sales Team

Thank you





5 stars = Excellent


3 stars = Average


1 star = Poor


5 Star Rating









wwwcarepluskitscom















10








11







12











15



17






18


19



20


21

IVR signature


22






24

Event Request Form







27




28




29

CarePlus Sales Team

30

Thank you



Slide Number 1

About CarePlus


Slide Number 4

Slide Number 5

Slide Number 6



Slide Number 9




Slide Number 13


Slide Number 15


Slide Number 17

Slide Number 18

Slide Number 19

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Slide Number 22


Event Request Form




Slide Number 28

CarePlus Sales Team

Thank you






wwwcarepluskitscom















10








11







12











15



17






18


19



20


21

IVR signature


22






24

Event Request Form







27




28




29

CarePlus Sales Team

30

Thank you



Slide Number 1

About CarePlus


Slide Number 4

Slide Number 5

Slide Number 6



Slide Number 9




Slide Number 13


Slide Number 15


Slide Number 17

Slide Number 18

Slide Number 19

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Slide Number 22


Event Request Form




Slide Number 28

CarePlus Sales Team

Thank you











10








11







12











15



17






18


19



20


21

IVR signature


22






24

Event Request Form







27




28




29

CarePlus Sales Team

30

Thank you



Slide Number 1

About CarePlus


Slide Number 4

Slide Number 5

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Slide Number 9




Slide Number 13


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Event Request Form




Slide Number 28

CarePlus Sales Team

Thank you








11







12











15



17






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20


21

IVR signature


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24

Event Request Form







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29

CarePlus Sales Team

30

Thank you



Slide Number 1

About CarePlus


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Event Request Form




Slide Number 28

CarePlus Sales Team

Thank you







12











15



17






18


19



20


21

IVR signature


22






24

Event Request Form







27




28




29

CarePlus Sales Team

30

Thank you



Slide Number 1

About CarePlus


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Event Request Form




Slide Number 28

CarePlus Sales Team

Thank you











15



17






18


19



20


21

IVR signature


22






24

Event Request Form







27




28




29

CarePlus Sales Team

30

Thank you



Slide Number 1

About CarePlus


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Slide Number 13


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Event Request Form




Slide Number 28

CarePlus Sales Team

Thank you


17






18


19



20


21

IVR signature


22






24

Event Request Form







27




28




29

CarePlus Sales Team

30

Thank you



Slide Number 1

About CarePlus


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Event Request Form




Slide Number 28

CarePlus Sales Team

Thank you

18


19



20


21

IVR signature


22






24

Event Request Form







27




28




29

CarePlus Sales Team

30

Thank you



Slide Number 1

About CarePlus


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Event Request Form




Slide Number 28

CarePlus Sales Team

Thank you

19



20


21

IVR signature


22






24

Event Request Form







27




28




29

CarePlus Sales Team

30

Thank you



Slide Number 1

About CarePlus


Slide Number 4

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Slide Number 13


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Event Request Form




Slide Number 28

CarePlus Sales Team

Thank you

20


21

IVR signature


22






24

Event Request Form







27




28




29

CarePlus Sales Team

30

Thank you



Slide Number 1

About CarePlus


Slide Number 4

Slide Number 5

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Slide Number 9




Slide Number 13


Slide Number 15


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Event Request Form




Slide Number 28

CarePlus Sales Team

Thank you

21

IVR signature


22






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Event Request Form







27




28




29

CarePlus Sales Team

30

Thank you



Slide Number 1

About CarePlus


Slide Number 4

Slide Number 5

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Slide Number 13


Slide Number 15


Slide Number 17

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Event Request Form




Slide Number 28

CarePlus Sales Team

Thank you

22






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Event Request Form







27




28




29

CarePlus Sales Team

30

Thank you



Slide Number 1

About CarePlus


Slide Number 4

Slide Number 5

Slide Number 6



Slide Number 9




Slide Number 13


Slide Number 15


Slide Number 17

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Slide Number 22


Event Request Form




Slide Number 28

CarePlus Sales Team

Thank you




24

Event Request Form







27




28




29

CarePlus Sales Team

30

Thank you



Slide Number 1

About CarePlus


Slide Number 4

Slide Number 5

Slide Number 6



Slide Number 9




Slide Number 13


Slide Number 15


Slide Number 17

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Slide Number 20

Slide Number 21

Slide Number 22


Event Request Form




Slide Number 28

CarePlus Sales Team

Thank you







27




28




29

CarePlus Sales Team

30

Thank you



Slide Number 1

About CarePlus


Slide Number 4

Slide Number 5

Slide Number 6



Slide Number 9




Slide Number 13


Slide Number 15


Slide Number 17

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Slide Number 19

Slide Number 20

Slide Number 21

Slide Number 22


Event Request Form




Slide Number 28

CarePlus Sales Team

Thank you

28




29

CarePlus Sales Team

30

Thank you



Slide Number 1

About CarePlus


Slide Number 4

Slide Number 5

Slide Number 6



Slide Number 9




Slide Number 13


Slide Number 15


Slide Number 17

Slide Number 18

Slide Number 19

Slide Number 20

Slide Number 21

Slide Number 22


Event Request Form




Slide Number 28

CarePlus Sales Team

Thank you

29

CarePlus Sales Team

30

Thank you



Slide Number 1

About CarePlus


Slide Number 4

Slide Number 5

Slide Number 6



Slide Number 9




Slide Number 13


Slide Number 15


Slide Number 17

Slide Number 18

Slide Number 19

Slide Number 20

Slide Number 21

Slide Number 22


Event Request Form




Slide Number 28

CarePlus Sales Team

Thank you

30

Thank you



Slide Number 1

About CarePlus


Slide Number 4

Slide Number 5

Slide Number 6



Slide Number 9




Slide Number 13


Slide Number 15


Slide Number 17

Slide Number 18

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Slide Number 21

Slide Number 22


Event Request Form




Slide Number 28

CarePlus Sales Team

Thank you

learn how to careplus a lot more get a big bite of …...a 360 approach to health care at careplus,...

Documents