learning and development center · 2018-11-20 · 4 learning and development center how to register...

THOMAS JEFFERSON UNIVERSITY AND HOSPITALS

Learning and Development CenterSPRING 2014 RESOURCE GUIDE

The Jefferson Learning and Development Center is a service of the Depart-ment of Human Resources at Jefferson. All the programs and services described in this guide are available to the staff and faculty of the Jefferson and Methodist communities free of charge. The programs are categorized as follows:

Leadership Development: For managers and supervisors, the focus is on building competencies for developing and maintaining productive relation-ships and driving positive business outcomes.

Professional Development: For staff seeking to grow their careers, and improve interpersonal effectiveness, communication, and customer service skills

Information Systems Courses: For staff interested in instruction on computer applications. These courses are offered and managed through the Information Systems Department. See page 25 for details on registration.

Academic and Instructional Support and Resources (AISR) Workshops: Free courses in information searching and instructional technology. See page 33 for details on registration.

Advanced registration is required for all programs. Please self- register through the HealthStream Learning Management System. See page 4 for details on how to register.

We appreciate your suggestions about how we can better serve you. You may contact us at the HR Service Center 215-503-4772 or [email protected].

In this Issue

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Special Message from Pam Teufel, Chief Human Resources Officer

Jefferson is a career destination where you can fulfill your professional ambitions at one organization through opportunities for career growth and engagement. Whether you love what you’re doing and want to improve; are interested in taking the next step in your career; or are considering a new path, the Jefferson Learning and Development Center offers valuable edu-cational programs and resources for you to get the most from your career at Jefferson.

Our talented, dedicated workforce is the reason we are a leader in research, education and patient care, and our goal is to attract and retain top talent to ensure our success. Jefferson supports a “grow your own” philosophy of talent development. This ensures the organization has an ongoing supply of top talent to fill open positions and continue our tradition of quality and excellence.

As Jefferson grows to meet the challenging demands of health care and higher education, I encourage you to take advantage of all that the Learning and Development Center offers to help you reach your professional goals while helping Jefferson develop innovative solutions for the future.

Pam Teufel Chief Human Resource Officer Thomas Jefferson University and Hospitals

Courses by Categorypage

4 How to Register

L E A D E R S H I P D E V E L O P M E N T

5 New Leader Fundamentals NEW

6 Transformative Leadership NEW

7 Crucial Conversations

8 Managing the Distressed Employee

9 Emotional Intelligence for Leaders NEW

10 Developing a Climate for Innovation NEW

11 Dare to Empower NEW

12 Performance Excellence using the Baldrige Criteria

P R O F E S S I O N A L D E V E L O P M E N T

13 The Emerging Leader NEW

14 Grow Your Career: A 3-Part Program

15 Dealing with Conflict Collaboratively

16 Critical Conversations

17 Introduction to Lean Thinking: A 3-part Program

18 Change Agent Certification: A 3-part Series NEW

19 Change Management Essentials NEW

20 Project Management Essentials NEW

21 Facilitating Rapid Improvements NEW

22 Emotional Intelligence

23 Bringing Out The Innovation in You NEW

24 Achieving Personal Success through Empowerment NEW

I N F O R M AT I O N S Y S T E M S

T R A I N I N G C E N T E R

25 Information Systems Course Guide

26 Quick and Qwerty Typing Class

26 Computer Basics

27 Word: The First Steps

27 Getting Serious About Word

28 Excel Basics and the Power of Numbers

28 Working with Charts and Tables

29 Excel: Functions and Formulas

29 PowerPoint Basics: Let’s Start the Show

30 PowerPoint: Beyond the Basics

30 JeffNet/JeffCal Calendar

31 JeffNet Messaging

31 HealthStream Department Contact Training

32 HealthStream Course Catalog

A I S R W O R K S H O P S

33 Overview

R E S O U R C E A N D S E R V I C E G U I D E

34 JLDC Resource and Service Guide

39 Quick Reference Course Calendar

Click titles to go directly to the course page.

4 Learning and Development Center

How to RegisterEasy registration instructions!Please register for all Human Resources and IS courses through the HealthStream Learning Management System. To enroll:

1. Login to HealthStream.

2. Select “Catalog Tab”.

3. In browse category, click on “subject” category to the left.

4. Select “Human Resources” for HR courses or select “Information Systems” for IS courses.

5. Click on the course you would like to attend. Click “Register.”

Helpful Tips• If the course is being offered numerous times, be sure to register for the class you prefer.

• Your enrollment will be confirmed in the next screen under “Course Learning Activities.” Your status will show as “Registered.”

• You can also confirm your status on HealthStream. Click on the “My Learning” tab and the classes for which you are registered will appear under “Upcoming classes.” Your status will show as “Registered.”

Please remember to check your Registration Status via HealthStream. This will be your only notification of registration.

If you are unable to attend a class for which you are registered, please be sure to “unenroll,” so that those “waitlisted” may attend.

If your status is “Waitlisted”• On occasion, you may attempt to register for a class which is full. If this

happens, your status will show as “Waitlisted.”

• If an opening becomes available, HealthStream will automatically move you from “Waitlisted” status to “Registered.”

• When “waitlisted” for a class, you cannot enroll in the same class on a different date. If you prefer to select a different date for the class, “unenroll” from the current class and register for another date/time.

5 To register, go to http://tjuh4.jeffersonhospital.org/healthstream_info/

LEADERSHIP DEVELOPMENT PROGRAMS

For new or new-to-Jefferson managers of all levels

Date: Series one dates: February 5, 12, 19 and 26

Series two dates: May 8, 15, 22 and 29

Series three dates: August 6, 13, 20 and 27

Series four dates: November 4, 11, 18 and 25

Time: 9 a.m. – 2 p.m.

Location: Tom Lewis Center, 925 Chestnut Street, 4th Floor

Instructors: Human Resources Management and System-wide Subject Matter Experts

This is a four week program that runs one half day a week. Participants attend consecutive sessions; all sessions must be completed in order to receive credit for the course.

Eligibility: Required for all newly hired or promoted Jefferson leaders within the first three months of acquiring their position.

An initial orientation for newly hired or promoted leaders at Thomas Jefferson Hospital, Thomas Jefferson University and Jefferson University Physicians designed to accelerate transition to the management role. Leaders gain an overview of the policies, procedures and organizational expectations of managers at Jefferson, and take away a comprehensive resource guide.

To p i c s I n c l u d e• Engaging Employees

• Lean Six Sigma

• Compensation

• Patient and Employee Safety

• Supply Chain

• Department Financials

• Employee Selection

• PeopleSoft

• Performance Management

• HR Policies and Procedures

• Benefits

• Absence Management

• Customer Service

New Leader Fundamentals

NEW!



For all levels of management at TJUH, TJU and JUP

Dates: Series one: January 7, 14, 21, 28; February 4, 11, 18 and 25Series two: March 6, 13, 20, 27; April 3, 10, 17 and 24Series three: April 30; May 7, 14, 21, 28; June 4, 11 and 18Series four: June 24; July 1, 8, 15, 22, 29; August 5 and 12Series five: August 21, 28; September 4, 11, 18, 25; October 2 and 9Series six: October 15, 22, 29; November 5, 12, 19; December 3 and 10

Time: 9 a.m. – 1 p.m. Location: Tom Lewis Center, 925 Chestnut St., 4th Fl.

Instructors: H.R. Management and System-wide Subject Matter Experts

This is an eight week program that runs one half day a week. Participants attend consecu-tive sessions; all sessions must be completed in order to receive credit for the course.

In a world where healthcare and higher education are undergoing radical change, managers need new skill sets to ensure that they can drive organizational per-formance and feel fulfilled in their roles. This program is designed to empower Jefferson’s leaders to achieve optimal results while enhancing their own sense of purpose and control in the work environment. The program includes leadership best practices, taught within the framework of Jefferson’s leadership competencies and iSCORE values.

This highly interactive course includes out-of-class assignments and action learning. Participants will complete reading assignments on leadership; a DISC personality assessment, on-the-job assignments and discussions with their managers; and will have the opportunity to build system wide relationships within their cohort group.

To p i c s I n c l u d e• Transformative Leadership for Changing Times• The Business of Healthcare• Winning the War on Talent: Best Practices in Hiring and Onboarding • Coaching for Accountability• Managing a Diverse Workforce• Leading Change, Solving Problems• The Voice of Leadership• Maximizing Leadership Impact through Influence and Time Management

Transformative Leadership NEW!



For Managers, Supervisors, Faculty

Date: April 1 and 2

Time: 9 a.m. – 3 p.m.


Instructors: Susan Shaffer, Manager, Learning and Development and Leslie Norton, Learning and Development Specialist

This is a two-day course and both days must be attended in order to receive credit. Subsequent to your registration, you will receive pre-work to be completed before class.

What is a Crucial Conversation? A crucial conversation is a discussion between two or more people where the stakes are high, opinions vary, and emotions run strong.

There are 3 ways of handling crucial conversations:1. Avoid them2. Face them and handle them poorly3. Face them and handle them well

Whether the conversation pertains to our iSCORE values, our goals or our day to day operations, it’s important that we have the skills to have these conversations and handle them well.

O b j e c t i v eTo provide our management team with the tools to build alignment, agreement, and interpersonal communication in order to live our iSCORE values and drive positive change throughout Jefferson.

Crucial Conversations




Date: February 6

Time: 9 – 11:30 a.m.


Instructor: Paula DeLong, Director, FirstCALL and Carla DeVose, HR Business Partner

You know your employees and you know when something is amiss. Often, sudden changes in behavior and work habits indicate other problems. What should you do when an employee’s personal problems impact performance? When this happens, we need tools to intervene. Explore ways to address these issues with employees without stepping over boundaries. Generate practical strategies to help your employees get the help they need.

To p i c s I n c l u d e

• Performance problems in the workplace

• Supervisory responsibilities

• How to intervene and refer employees

• Supervisory challenges

• Role of FirstCALL

Managing the Distressed Employee




Date: February 7

Time: 9 a.m. – 12 p.m.


Instructor: Susan Shaffer, Manager, Learning and Development

Most of us have been conditioned to believe that emotions are not welcome in the workplace, that team and work decisions should be based upon cold, logical reason. In short, we “leave our emotions at the door.” Today there is a growing body of science in the emerging field of Emotional Intelligence (EI), indicating that proper understanding and use of emotions can be critical to helping us be more effective workers, better communicators and more productive team members.


• Learn what “EI” is and why it is important for personal and professional success

• Recognize and identify the competencies which build on each other to raise an individual’s EI

• Identify how to employ emotions for better decision-making

• Develop a way to be more intentional in the actions that effect the work environment

• Discuss ways to use energy and enthusiasm to motivate others

Emotional Intelligence for Leaders

NEW!

1 0 To register, go to http://tjuh4.jeffersonhospital.org/healthstream_info/


Developing a Climate for InnovationFor Managers, Supervisors, Faculty

Date: March 25

Time: 9 a.m. – 12 p.m.


Instructor: Leslie Norton, Learning and Development Specialist

The healthcare field has been and will continue to be in a state of constant flux. Today, leaders are expected to challenge the status quo as they think about their people, processes, procedures, and strategy. Challenges to the status quo can be catalysts for innovation, renewal and keeping a company on the competitive edge.

This course will show you proven methods to create new ideas and processes. Research on the brain has demonstrated that every person has creative and in-novative ideas – but it takes more than good ideas. It takes defining innovation, creating a culture that encourages and supports innovation, and a process for deciding which ideas should be implemented and how they will be measured.


• Identify the four clusters of thinking modes

• Explore creative and innovative thinking models

• Balance everyday operational needs while encouraging an environment of innovative

NEW!




Date: June 5

Time: 9 a.m. – 12 p.m.


Instructor: Marcy Davis, Learning and Development Specialist

Do you know how to empower your employees? Do you know how to successfully hold employees accountable for results? Do you simply want to be a better leader? If you are seeking answers to these questions and others relating to Empowerment and Accountability, then Dare to Empower is for you! Research has shown that having an empowered workforce helps organizations achieve business results.

Dare to Empower is an interactive course that gives leaders the tools they need to successfully empower their teams and hold them accountable to deliver measurable results.

To p i c s I n c l u d e :

• Empower Your Employees: What Does It Really Mean?

• Examine the difference between responsibility, empowerment and accountability

• The benefits of having an empowered workforce

• The steps to accountability

• Deliver results through accountability

• Address the barriers to accountability

Dare to EmpowerNEW!



For Managers, Supervisors, and Faculty

Date: April 16

Time: 9 – 11 a.m.


Instructor: Dennis R. Delisle, Director, Operations Support

As part of Jefferson’s Excellence Journey, we participate in a voluntary Perfor-mance Excellence program (Keystone Alliance for Performance Excellence-KAPE). KAPE, a Pennsylvania State Quality Award Program, helps organiza-tions achieve performance excellence using the Malcolm Baldrige Criteria for Performance Excellence as a framework for improvement. The Baldrige Criteria offer best practices for managing organizations by aligning the Mission, Vision, and Values while asking three simple questions:

1. Are we doing as well as we could be?

2. How do we know?

3. What and how should we improve or change?

In this session, you’ll learn about the Baldrige framework, how the criteria are used, and why Jefferson uses this approach as part of its Excellence Journey.


• Discover the 7 Baldrige categories, discuss their significance in contributing to organizational success

• Describe the annual application and evaluation process and how it is used to inform strategy and operational improvements

• Explain the importance of leveraging the Baldrige framework to promote excellence

Performance Excellence using the Baldrige Criteria

PROFESSIONAL DEVELOPMENT PROGRAMS


Open to all staff with management approval.

Date: February 13

Time: 9 a.m. – 12 p.m.



This class requires management approval. Please contact Jessie Fynes, Training Coordinator ([email protected]) for the Application Form. Return completed form to her by February 7.

Have you considered moving into a supervisory position, but wondered what it would be like, and whether you have the ability to be successful?

The Emerging Leader is designed to help Jefferson employees learn about the manager’s role and the competencies it takes to be successful in this role.


• Identify supervisory responsibilities and challenges

• Discover the skills supervisors need to be effective

• Clarify whether you are ready to move into a supervisory role

• Discover the education and support Jefferson provides to managers

The Emerging Leader

NEW!



Open to all staff

Date: Series one: February 12, 19 and 26 Time: 12 – 1 p.m. Series two: March 21, 28 and April 4 Time: 12 – 1 p.m.

Location: Series one: L&D Center, 833 Chestnut St., Ste 900 Series two: Methodist Hospital, Morgan Conference Center

Instructors: Danielle Finelli and Mary Jane Randazzo, Talent Acquisition Specialists

This is a 3- part program and it is necessary to attend all three parts in order to receive credit. Choose the series that works best for you. Feel free to bring your “brown bag lunch”

Most people think of their career process as deciding on a career, getting the education they need and finding a job in the field they have chosen. Your career process shouldn’t end here. Your professional growth should continue for your entire career, regardless of what career you have chosen. The “Grow Your Career Series” is a three part program that will be facilitated by Jeffer-son’s Talent Management Staff. This interactive workshop focuses on clarify-ing personal career goals, defining and using your transferable skills, the Do’s and Don’ts of compiling a resume and how to ace the interview process.


• Distinguish between job and career

• Clarify personal career goals

• Identify the steps and key success factors to achieve your goals

• Describe your personality type and how it relates to your career choice

• Identify your most transferrable skills

• Identify if you need to build more transferrable skills

• Classify the top 3-5 skills needed for the job you want

• Examine the Do’s and Don’ts of effective resumes

• Learn how to conduct yourself during an interview

Grow Your Career: A 3-Part Program



Open to all staff

Date: January 9

Time: 9 a.m.– 12 p.m.



Date: April 10

Time: 12 – 3 p.m.

Location: Methodist Hospital, Morgan Conference Center


Conflict shifts the focus away from work and the basic goals of the team, department and organization – negatively impacting productivity and morale. As the healthcare workforce is asked to become more self-directed, contribute their opinions and communicate with a greater variety of people, employees need to explore and tone their own conflict management skills. This program will give healthcare workers true insight and lasting strategies for working through conflicts with less dependence on supervisors.


• Discover your own ‘Conflict Positions’

• Explore 5 basic conflict styles

• Evaluate how the choices we make impact outcomes

• Discuss the style(s) most beneficial to you

Dealing with Conflict Collaboratively



Open to all staff

Date: March 7

Time: 9 a.m. – 12 p.m.


Instructor: Marion Vallotton, Midatlantic Employers’ Association

Effective communication is one of the most important skills to have in today’s world. This workshop outlines the communication process and presents simple, yet sound techniques that can make a dramatic change in your ability to communicate effectively and competently while interacting with others. In this interactive program, learn and practice proven methods of interpersonal effectiveness in group situations.


• Review the communication process

• Understand barriers to effective communication

• Recognize the importance of non-verbal communication

• Understand and practicing effective listening

• Develope tools for more effective communication

Critical Conversations



Open to all staff

Dates: January 15, 29 and February 11

Time: 2 – 3:30 p.m.



This is a 3- part program and it is necessary to attend all three parts to get credit for the course. Choose the series best for you.

Introduction to Lean Thinking is an interactive 3-part educational program. Participants will learn and apply critical concepts and effective tools that translate to any work setting. The topic of Session 1 is Defining Value – iden-tifying and eliminating waste: those activities that do not add value to a pro-cess. Defining Value through the eyes of the customer is central to the Lean Thinking philosophy. Process Mapping is the focus of Session 2. Participants will learn how to document processes at the high- and mid-level, detailing key pieces of information to help target opportunities for improvement. In Ses-sion 3, participants will discover the power of the 5-S approach (Sort, Store, Shine, Standardize, and then Sustain) as it applies to both physical organiza-tion and process design. The final session ties in key lessons from Defining Value and Process Mapping, providing participants with a solid Lean Think-ing foundation and the appropriate tools to drive improvements.


• Identify Value Adding and Non-Value Adding activities

• Categorize Non-Value Adding activities into one of the 8 Wastes

• Construct high-level and mid-level process maps and utilize them to identify opportunities for improvement

• Use 5-S approach in any physical space or process

Introduction to Lean Thinking: A 3-part Program



Open to all staff

Dates: May 1, 9 a.m. – 12 p.m.; May 13, 1 – 4 p.m.; and May 20, 9 a.m. – 3 p.m.



This is a 3- part program and it is necessary to attend all three parts to get credit for the course. Choose the series best for you.

In order to attain certification, participants must complete Change Manage-ment Essentials, Project Management Essentials, and Facilitating Rapid Improvements courses (these courses are also offered individually). Upon completion, individuals will receive a Change Agent Certification through the Department of Operations Support.

The Change Agent certification program offers a systematic approach to project execution, change management, and team facilitation. Individuals who complete all three courses will be equipped with an ability to lead improvement efforts, participate in strategic organizational initiatives (ie, Balanced Scorecard projects), and contribute to their own departmental projects. Post certification Change Agents are assigned improvement proj-ects throughout the year through the Department of Operations Support.


• Develop a structured plan for project development, execution, and sustainability

• Apply change management model to ensure project success

• Utilize various tools in order to prioritize key issues and develope high-impact solutions

Change Agent Certification: A 3-Part Series

NEW!



Open to all staff

Date: April 15

Time: 9 a.m. – 12 p.m.



The success of improvement efforts ultimately comes down to the ability for people to embrace and sustain changes. Redesigning processes and systems is usually straightforward; however the people-side of the equation can be messy, uncomfortable and stressful. The course discusses eight common barriers and mistakes that lead to project failure and strategizes how to appropriately address each. Participants will learn how to apply a change management model that leverages effective communication, clear project goals and expectations, as well as leadership support.


• Apply change management model to improve project success

• Understand and address common barriers/ mistakes to leading change

• Describe the roles and responsibilities of project members (sponsors, process owners, team members, facilitators and other stakeholders) as it relates to change management

Change Management Essentials

NEW!



Open to all staff

Date: May 6

Time: 9 a.m. – 12 p.m.



Ever work on a project that seemingly had no end? Or a project whose scope was so large you didn’t feel like you could make a meaningful impact? These are common issues when it comes to project management. Critical to project success is the use of a structured approach that is founded on simple tools and templates to guide teams. Resources are scarce and time is limited. It is important, now more than ever, to ensure our time on projects is spent on achieving goals and meeting deadlines. In this course, participants will learn how to define, plan, and execute a project through the 5 phases (initiate, plan, execute, monitor, and control).


• Describe the 5 phases of project management

• Develop a structured plan for project development, execution and sustainability

• Utilize project management tools to reduce scope creep, improve stakeholder engagement, and improve the likelihood of success

Project Management Essentials

NEW!



Open to all staff

Date: June 3

Time: 9 a.m. – 3 p.m.



Are you tired of working on committees or teams that take months to achieve a goal or address a problem? If so, this course is just for you. Having a structured problem solving approach maximizes your ability to identify key issues and develop a high-impact action plan in a short period of time. This course teaches participants how to facilitate a team of experts and key stakeholders through the problem solving process, with a goal of implementing the action plan within 30-60 days. Participants will learn various tools to use throughout the 5-step problem solving approach as well as develop key facilitation skills.


• Describe and utilize the 5-step problem solving approach

• Apply various tools in order to prioritize key issues and develop high-impact solutions

• Learn facilitation techniques and tools to get the most out of the team

Facilitating Rapid Improvements

NEW!



Open to all staff

Date: April 18

Time: 9 a.m. – 12 p.m.



Most of us have been conditioned to believe that emotions are not welcome in the workplace, that team and work decisions should be based upon cold, logical reason. In short, we “leave our emotions at the door.” Today there is a growing body of science in the emerging field of Emotional Intelligence (EI), indicating that proper understanding and use of emotions can be critical to helping us be more effective workers, better communicators and more productive team members.


• Learn what “EI” is and why it is important for personal and professional success

• Recognize and identify the competencies which build on each other to raise an individual’s EI

• Identify how to employ emotions for better decision-making

• Develop a way to be more intentional in the actions that effect the work environment

• Discuss ways to use energy and enthusiasm to motivate others

Emotional Intelligence



Open to all staff

Date: April 22

Time: 9 a.m. - 12 p.m.



Note: Prior to coming to the class, please have a conversation with your manager about a strategic challenge or customer need to work on in this class.

Organizations today need creative, innovative people now more than ever, due to market shifts, consumer demands and competitive forces. Most companies need and expect their employees to generate a range of meaning-ful, valuable ideas on demand. The ability to innovate has traditionally been considered an innate skill, one that people are born with. But becoming more innovative is a learned skill. Few people have had real access in their education to innovation and creativity skills. This course will give you the tools and the practice to bring out the innovation skills in you.


• Identify the four clusters of thinking modes

• Define a relevant challenge in your department to work on in class

• Generate, evaluate, discuss and select ideas using innovation tools

• Create a plan to test new concepts with pilot customers

Bringing Out the Innovation in You

NEW!



Open to all staff

Date: June 12

Time: 9 a.m. – 12 p.m.


Instructor: Marcy Davis, Learning and Development Specialist

Do you feel empowered? Do you know what to do when outcomes are suc-cessful or even when they are unsuccessful? Are you able to avoid the “we syndrome?” If you are seeking answers to these questions and others relating to Empowerment and Accountability, then this course is for you.

Achieving Personal Success through Empowerment is an interactive course where participants will learn how to avoid the “we syndrome” and how to function above the line. During the course, participants will work in groups and will complete individual exercises to increase their understanding of empowerment and accountability.


• Recognize the difference between responsibility, empowerment and accountability

• Examine the obstacles to empowerment

• The steps to accountability

• How to hold ourselves accountable for our own results

• The language of accountability

Achieving Personal Success through Empowerment

NEW!

2 5 Learning and Development Center

Information Systems Training Center Course Guide

The Information Systems Training Center provides instruction on the Microsoft Office applications, JeffNet, JeffCal, and many other applications.

Training is available for all staff and faculty of the Jefferson and Methodist communities.

To Register: Log into HealthStream, select the Catalog tab. In Browse Catalog, click on the “Subject” category to the left, select “Information Systems”. Click on the course you would like to attend, click “Register”.

• Phone: 215-503-7500• Email: [email protected]

Location All Information Systems classes are held at 833 Chestnut Street, Suite 600.

Express ClassesThe IS Training Center is offering EXPRESS classes for the following:

1. Excel Express: Charting 2. Excel Express: Pivot Tables3. Word: Mail Merge4. Word: Table of Contents

Each express class is 30 minutes in length and covers a specific topic.

Note: You must arrive on time for express classes – admittance will not be allowed after class begins.

If you cannot attend a class, “un-enroll” 48 hours prior to scheduled time to avoid a $50 departmental fee.

• Please be aware that IS courses are offered and managed through the Information Systems Department.

Information Systems Training Center Course Guide

INFORMATION SYSTEMS TRAINING CENTER


Quick and Qwerty Typing ClassOpen to all staffDate/Time: Offered MonthlyDuration: 1 HourPrerequisite: None

During this course, you will learn how to increase your typing speed and save a significant amount of valuable work time. This is a self-paced program.

C o u r s e I n c l u d e s

• Multiple lesson levels • Typing Tests• Games• Statistics

Computer Basics Open to all staffDate/Time: Every other MonthDuration: 1.5 HoursPrerequisite: None

During this course, you will learn basic commands and elements of Windows, as well as aspects that are often overlooked in training materials.


• Understanding the computer desktop and icons• Identifying parts of an application window• Folder and file management• Internet basics



Word: The First StepsOpen to all staffDate/Time: Every other MonthDuration: 2 HoursPrerequisite: Computer Basics or Equivalent

This course is designed to assist you in learning the basics of word processing. During this course, you will learn the basics for creating, editing, and format-ting documents.


• Navigating through a document• Cutting, copying, and pasting• Using Styles• Bullets and numbering• Working with images

Getting Serious About WordOpen to all staffDate/Time: Every other MonthDuration: 2 HoursPrerequisite: Introduction to Word or Equivalent

During this course you will learn more advanced features of Word.


• Mail merge• Table of contents• Track changes



Excel Basics and the Power of NumbersOpen to all staffDate/Time: Offered MonthlyDuration: 2 HoursPrerequisite: Computer Basics or Equivalent

This course is designed to aid you in becoming familiar with Excel workbooks and spreadsheets.


• Fundamentals• Editing a worksheet• Formatting a worksheet• Basic formulas• Creating data emphasis

Working with Charts and TablesOpen to all staffDate/Time: Offered MonthlyDuration: 2 HoursPrerequisite: Computer Basics or Equivalent, Excel Basics or Equivalent

During this course, you will learn how to transform your data into a visual representation.


• Sorting and filtering• Creating column/pie charts• Converting text to columns• Using the concatenate function• Creating pivot tables/charts



Excel: Functions and FormulasOpen to all staffDate/Time: Offered MonthlyDuration: 2 HoursPrerequisite: Computer Basics or Equivalent Excel Basics and the Powers of Numbers

During this course, you will learn how to use advanced functions and formulas.


• Using Names• IF, SUMIF, & Nested IF Functions• VLookup

PowerPoint Basics: Let’s Start the ShowOpen to all staffDate/Time: Every other MonthDuration: 2 HoursPrerequisite: Computer Basics or Equivalent

During this course, you will learn how to create your own presentation or use one of many templates to create a presentation.


• The Fundamentals• Creating a presentation• Editing a presentation• Formatting a presentation• Working with graphics• Creating tables• Finalizing presentation



PowerPoint: Beyond the BasicsOpen to all staffDate/Time: Every other MonthDuration: 2 HoursPrerequisite: Computer Basics or Equivalent, PowerPoint: Let’s Start the Show

During this course, you will learn how to give your presentations a professional edge.


• Formatting saved PowerPoints• Inserting tables, graphs and orga-

nizational charts• Using hyperlinks

• Working with media• Custom animation• Slide transition• Rehearsing timing

JeffNet/JeffCal Calendar Open to all staffDate/Time: Offered 1st and 3rd week of Each MonthDuration: 1.5 HoursPrerequisite: Computer Basics or Equivalent, Must have a JeffNet of JeffCal Account

This hands-on training will review the basic elements of calendar mainte-nance and management of your calendar through a web-based calendaring system from IBM.


• Scheduling meetings and appointments• Responding to invitations• Setting up preferences• Delegation



JeffNet MessagingOpen to all staffDate/Time: Offered 1st and 3rd week of Each MonthDuration: 1.5 HoursPrerequisite: Computer Basics or Equivalent, Must have a JeffNet Account

This course is designed to familiarize you with the basic functions of the Hos-pital email and portal system.


• Sending/Receiving Email• Creating Contacts and Email Groups• Using Stationary

HealthStream Department Contact TrainingOpen to all staffDate/Time: Offered MonthlyDuration: 1 HourPrerequisite: Computer Basics or Equivalent Must be a Department Contact

This hands-on training will review required functions as a HealthStream Department Contact.


• Running compliance reports



HealthStream Course CatalogThe HealthStream Learning Center Course Catalog offers on-line training op-portunities in a variety of topics. Log into HealthStream, select the Catalog tab, and search for a topic.

Here are a couple examples of the courses available, outside those automatically assigned each year:

• Customer Service (patient focused)• Diversity in the Workplace• Hand Hygiene• and many more…

You have the ability to enroll in and review any course in the catalog; however, these courses will NOT replace your assigned courses in any way.


Academic and Instructional Support and Resources WorkshopsAcademic and Instructional Support and Resources (AISR) conducts free workshops for Jefferson faculty, staff and students in the areas of Information Searching Skills and Educational Technology.

Instructors cover the following topics of interest to the Jefferson community:

Information Searching Skills• Bibliographic Management: Introduction to RefWorks• Bibliographic Management: Introduction to Mendeley• RSS: Manage Your Information Intake• e-books at Jefferson• Introduction to OVIDSP• Professional PubMed Searching• Jefferson Digital Commons (digital archive for Jefferson)• Using Social Media at Jefferson• Twitter for Beginners• Using Scopus and Internet Search Engines Effectively

Educational Technology Skills• Captivate• Prezi• Adobi Acrobat• Audience Response System (clickers)• Blackboard (Pulse)• Blogs and Wikis• Assessment and Grade Center• Distance Learning Tools (virtual classroom using Adobe Connect)

For individual training or support, or to schedule a workshop for your class or department, contact AISR Education Services: 215.503.2830 or [email protected]


Consulting ServicesJefferson’s Learning and Development Team offers services to assist managers and faculty to improve individual and departmental productivity and effective-ness. If you are interested in any of the following services, the first step is to contact your HR Business Partner

L e a r n i n g a n d D e v e l o p m e n t P r o g r a m sTraining programs can be customized to meet your department’s needs and time constraints. Popular topics for programs include: customer service, telephone skills, dealing with difficult people, and time management.

M a n a g e m e n t C o a c h i n gThe Learning and Development Team is available to consult with managers or faculty on issues such as communicating with staff, leadership competencies, difficult employees and planning educational programs.

T e a m B u i l d i n gThe Learning and Development Team will collaborate with departments to design programs and strategies that will increase cooperation and communication among staff members.

R e t r e a t s / S t a f f D e v e l o p m e n t P r o g r a m sThe Learning and Development Team can help departments clarify program outcomes, design activities, plan presentations and facilitate the event.

Learning and Development Center Resource and Service Guide

ResouRce and seRvice Guide


V i d e o s a n d D V D sVideos may be borrowed for up to one week. Discussion guides and handouts are available for each video.

• Accountability A workshop on building commitment to results.

• Attitude Virus: Curing Negativity in the Workplace Bad attitudes can spread unless you know the techniques to create a healthy workplace for everyone.

• Be Prepared for Meetings Maximize the benefits of your meetings through planning, presentation and facilitation techniques.

• Be Prepared to Speak A guide to public speaking by Toastmasters.

• Between You and Me: Solving Conflict Believable, realistic role-plays help employees embrace teamwork and solve their own conflicts without management intervention.

• Coaching for Top Performance Learn the skills on how to meld a variety of different employees into a work team that wins.

• Communication: The Nonverbal Agenda Explore the role of facial expressions, posture, voice tone and gestures in communication.

• Communicating with People on the Job A lecture on the importance of knowing yourself, workplace norms, and listening skills.

• Criticism Learn specific skills on the Art of Criticism... both giving and receiving.

Resource LibraryThe Jefferson Learning and Development Center Resource Library offers work-related videos, DVDs, and self-directed learning guides to individuals and departments. To reserve any of these resources, please call 215-503-8700.



• Defusing Hostility Provides a variety of practical techniques and problem solving approaches to use with angry and hostile customers.

• Demanding Customers

• Difficult People

• Discipline without Punishment This video dispels the myths about discipline, and shows proven strategies for making it positive, effective and more comfortable.

• Disruptive Behavior Learn practical steps for stamping out disruptive behavior because the costs to morale, productivity, patient satisfaction, even patient safety are too great.

• From “No” to “Yes” Department managers engaged in a heated argument learn how to reach an agreement constructively.

• Hire for Attitude Learn the keys for hiring only the best people for your organization.

• How to Set and Achieve Goals Volume 1: Goal setting and personal motivators. Volume 2: Techniques for achieving goals.

• If Looks Could Kill Set as a murder mystery, this video humorously depicts the effect those on the frontline can have on customers.

• It’s A Dog’s World Follow a man and his dog through their healthcare and see the impact of good and bad customer service.

• It’s About Respect: Recognizing Harassment in the Diverse Workplace Learn about the awareness of sexual harassment and how employees will understand respect in the workplace. (Good for all audiences.)

• It’s Not Enough to Know Better: Sexual Harassment Learn the legal definition of sexual harassment and how to recognize potential sexual harassment situations, and more.



• Leading More with Less Six practical leadership skills that will inspire employees through difficult times

• Listening: The Key to Productivity Practical tips on how to focus and become a better listener.

• Managing Four Generations in the Workplace Learn the techniques needed to handle cross-generational communication problems, avoid conflict, and maximize performance

• Managing Frontline Staff Presents practical strategies for coaching and counseling employees on customer service.

• Managing People through Change The critical skills necessary for leading employees through change.

• Mixing Four Generations Reduce workplace conflict and stimulate positive interaction among your team by gaining generational understanding.

• Motivation in the workplace Learn the many factors that affect employee motivation and how to inspire your employees in the workplace.

• Positive Discipline How to resolve tough performance problems quickly... and permanently.

• Setting and Achieving Your Goals Learn a dynamic process in which one can bring goals clearly into focus.

• Sid Story This video will help you to develop ways to positively recognize employee performance.

• The Arts of Criticism: Giving and Taking Offers techniques that can help you give and get constructive criticism.

• The Call of the Mummy Humorous situations illustrate the importance of demonstrating caring and interest to customers.

• The Patient First Vignettes show the domino effect of poor communication and strategies one person can take to reverse it and improve service to patients and co-workers.



• The Helping Hand Guidelines on how to coach effectively.

• Understanding People A review of theories of motivation and the implications for supervising people effectively.

• We Need to Talk: Coaching Employees Learn how to handle the difficult issues and emotions that can get in the way of employee achievement.

• We’ve Got to Stop Meeting Like This!

• Who are they anyway? How to achieve success at work through personal accountability.

S e l f - S t u d y G u i d e s• Achieving Results• The Administrative Assistant• Balancing Home and Career• Behavior Based Interviewing• Building Blocks of Business Writing• Business Etiquette

and Professionalism• Clear Writing• Developing Positive Assertiveness• Emotional Intelligence Works• Improving Peer Relationships• Managing for Commitment• Mapping Your Career• Office Politics• Organizing Your Workspace• Personal Leadership• Personal Time Management

• Plan Your Work/Work Your Plan• Powerful Proofreading Skills• Professionalism in the Office• Practical Time Management• Preparing for Your Interview• Quality Interviewing• Recognition, Gratitude and Celebration• Retaining Your Employees• Strategic Resumes• Technical Presentation Skills• Technical Writing in the

Corporate World• Training Managers to Train• Writing Effective e-mail

Quick Course Calendar Please check individual class descriptions for program times and locations.

JANuARy 7 Transformative Leadership

9 Dealing with Conflict Collaboratively

14 Transformative Leadership

15 Introduction to Lean Thinking




FEBRuARy 4 Transformative Leadership

5 New Leader Fundamentals

6 Managing the Distressed Employee

7 Emotional Intelligence for Leaders



12 Grow Your Career


13 The Emerging Leader


19 Grow Your Career



26 Grow Your Career


MARCH 6 Transformative Leadership

7 Critical Conversations



21 Grow Your Career

25 Developing a Climate for Innovation


28 Grow Your Career

APRIL 1 Crucial Conversations

2 Crucial Conversations


4 Grow Your Career


15 Change Management Essentials

16 Performance Excellence using the Baldrige Criteria


18 Emotional Intelligence

22 Bring Out the Innovation in You



MAy 1 Change Agent Certification

6 Project Management Essentials



13 Change Agent Certification



20 Change Agent Certification





JuNE 3 Facilitating Rapid Improvements


5 Dare to Empower


12 Achieving Personal Success through Empoweremtn



See Courses by Category listing for page numbers.

learning and development center · 2018-11-20 · 4 learning and development center how to register...

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