TANVIR MIRZA TEL.:778-707-0911 mir409@yahoo.com OBJECTIVE

Customer Service Freight Coordinator Team Lead

SKILLS

o 36+ years of experience in customer relations, Training, Sales, & Transportation of logistics o Deep knowledge of dock procedures, handling of Dry and Temperature controlled commodities o Good knowledge of major Canadian and American trucking routes o Excellent communication skills, Capable for Spontaneous Decision making o Exceptional analytical skills, meticulous and ability to resolve issues before they escalate o Strong work ethics, Exceptional organization, address enquiries, and updating records o Self-motivated, result-oriented, work independently, as the leader or team o Learning, acquiring knowledge and infusing into others is always a privilege to me o Bear a unique composition of strictness and flexibility in regards to policies and performance o Safety conscious strong team player with willingness to help others, calm and highly composed o Quick learner, able to Multitask, enjoy challenging work environment and a good listener o Always ask to learn, Observe to Analyze and listen un-biased o Outstanding in customer service on the phone or in store, know how to retain clients o Excellent in reading text, document use, Numeracy, job distribution and organizing work o Multilingual with eloquence in English, Urdu, Punjabi, Hindi, and fair in Arabic o Knowledge of different ERP systems, such as “Sage, Dolly bar, Oodo, Open ERP”

EDUCATION

International Trade, Freight Forwarding and 2014 - 2015

Supply Chain Management Program Diploma in Business Administration

Brighton College Vancouver, BC

BSc 1985 o CIFFA & FITT Certified o Global Supply Chain Management o International Marketing o International Trade Research o Risk evaluation and exit planning o Financial Accounting o Conflict resolution o Negotiation

o Microsoft Word, Excel, PowerPoint o Enterprise Resource Planning o Loss prevention, Asset conservation o International Law o Business Law o Work place safety & hazard prevention

EXPERIENCE

Worked with Top ranked trucking companies in Canada 1997 - 2012 International, domestic logistics, customer service, representing company, looking for business leads for company while meeting business managers on job. Personal Safety, loss conservation,

TANVIR MIRZA TEL.:778-707-0911 mir409@yahoo.com

interaction with international government as well as security authorities had been a regular assignment. Discharged my duties from a line haul driver, multiunit owner operator, standby dispatch etc... Health Reasons 2011 -2014 Experienced a serious on the job injury leaving behind inactive left shoulder, forcing me to be retrained in a different faculty other than active logistics. Retrained myself in faculties of

1. International Trade and Freight Forwarding 2014 ~ 2015 2. Supply Chain Management 3. Diploma in Business Administration

Practicum Work @ CEVA INTERNATIONAL Aug 2015 – Oct 2015

Accepted Goals and met dead lines Managed time and communicated efficiently with customers to deliver in time Learned, Employed, the One freight system “OFS” (proprietary software of CEVA International) Prepared, counterchecked, updated the records of deliveries internal as well as outsourced Performed daily data entry activities from booking, appointments to driver report sheets and

activities at receiving or shipping docks. Taken care of damaged & for returned products. Processed sea air and ground shipments and respective paper work Managed work hours entry of work personnel upon daily basis for pay roll purposes Familiar with immigration and customs protocol involving international commerce and loss

prevention

Relevant Skills Entrepreneurial, exceptional Customer Relation skills, with knack in Time Management, and

Negotiations

Managed, Delivery & Returns, Information Systems, (Documentation & Risk Management)

Take the career passionately, Attendance reliability, Brings positivity, Work well,

independently & with a team, Turn job stress to opportunity, love Continuous learning

Know and work with Microsoft Applications (Word, Excel, PowerPoint)

Think ahead, can foresee potential glitches and capable to take precautionary measures Coordinated with shipping companies, regarding shipping traces, losses and damages Experienced in use of Fax, photo copiers, office phones and data entry procedures

REFERENCES AVAILABLE UPON REQUEST