learning disability research results report october 2010
TRANSCRIPT
Learning Disability ResearchResults Report
October 2010
Background
• Eastern and Coastal Kent and West Kent PCTs need to complete the Regional Assessment and Performance Framework for learning disability in order to:– Assess progress in meeting health needs of people with learning
disabilities– Reducing health inequalities– Making services accessible
• Therefore, a piece of research was commissioned in order to use the feedback to provide input to scoring the framework and measuring the success against top targets as well as identifying priorities
• The User Research team in West Kent worked with the LD Commissioning team to:– Design the research process and questionnaire– Commission and liaise with the external agency (Lake Market
Research)– Analyse and report the results
Methodology
• People with Learning Disabilities– Diary survey distributed to day centres across Kent– 102 completed surveys
• 156 visits made by people with learning disabilities in total
• Carers of People with Learning Disabilities
– Online and paper survey distributed to carers of people with learning disabilities via day centres and the Learning Disabilities Commissioning Team
– 20 completed surveys
A Note on the Results
• Respondents were not forced to provide answers and therefore base sizes for each question does fluctuate
• Significant differences are highlighted where relevant
Survey Sample Composition
GenderMale 52%
Female 48%
Age
16-24 2%
25-34 10%
35-44 25%
45-54 27%
55-64 17%
65+ 17%
EthnicityWhite 99%
Non white 0%
NB. Where totals do not add up to 100%, respondents chose not to answer questions
Results
All respondents are registered with a GP and over four-fifths with a dentist
100%
91%
10%
Registered with GP Registered with Dentist Pay to go to dentist
Base: registered with a GP: 101, registered with dentist: 101, pay for dentist: 98
Q2: Are you registered with a GP?Q7: Are you registered with a dentist?Q8: Do you have to pay when you go to a dentist?
Respondents most likely to have visited a GP in last 12 months
81%
37% 39% 39%
10%
52%
86%
48% 46% 45%
9%
49%
GP Dentist Hospital as outpatients Pharmacy/chemist Hospital as inpatient Other health services
Male
Female
Base: Male visits: 79, Female visits: 69
Which of the following services have you been seen by in the last 12 months?
Significantly more visits to dentist in the last 12 months in East Kent
(54% East, 32% West)
The majority of respondents claim their GP and hospital staff talk directly to them and their carer
30%
56%
38%
18%31%
39%
7%
8%33%
13%
1%
62%
36%28%
69%62%
58%
1% 8% 1%
GP Dentist Pharmacist/Chemist Hospital staff (notstaying overnight)
Hospital staff (stayingovernight)
Other Services
Me Carer Both of us Not sure
GP4: When you see your GP does he/she talk to you or your carer?D3: When you see your dentist does he/she talk to you or your carer?P3: When you see your pharmacist/chemist does he/she talk to you or your carer?HO4: When you see hospital staff do they talk to you or your carer? (not staying overnight) HI4: When you see hospital staff do they talk to you or your carer? (staying overnight)
Base: GP4: 122 visits, D3: 61 visits, P3: 60 visits, HO4: 61 visits, HI4: 13 visits, O4: 74 visits
Caution: Base size low
GP
Vast majority report GP as friendly and helpful – under a fifth unsure if they can spend more time with GP
98% 98%
73%
7%
2%
20%
2%
Friendly Helpful More time
Not sure
No
Yes
GP2: Last time you saw your GP, was he/she friendly?GP3: And was he/she helpful about your problem?Q3: Are you able to have more time with your GP if you need it?
Base: GP2: 120 visits, GP3: 121 visits, Q3: 101 respondents
Significantly more in West Kent claim to be able to
spend more time with their GP if required than in East
(89% West, 57% East) – East Kent respondents more
likely to be unsure (32% East, 4% West)
Three-fifths of respondents have been offered a health check and had a health check in the last 12 months
61%67%
57%
31%28%
26%
8% 5%18%
Offered Health Check Had a Health Check Health Action Plan
Not sure
No
Yes
Q4: Has your GP offered you a health check?Q5: Have you had a health check in the last 12 months?Q6: Do you have a Health Action Plan?
Base: Q4: 100, Q5: 98, Q6: 97
Half of respondents were either seen on time or in less than 5 minutes from their appointment time
Seen on time32%
Less than 5 minutes
19%
Not sure7%
More than 15 minutes
11%
5 - 15 minutes
32%
Base: GP1: 120 visits
GP1: How long after the appointment time did you wait to be seen?
Positive feedback about the GP - in their own words Very few negative comments made
“GP takes his time and is friendly and helpful, problem was resolved.”
“Very supportive and concerned about my health and my well being”
“My GP is very nice and kind and explains everything to my carer” “The doctor was very thorough and
exercised dignity and respect.”
“Made me feel not so worried, clear instructions.”
“Happy to answer questions asked by my carer and listened to me.”
“Very supportive and concerned about my health and my well being.”
Dentist
Vast majority report that the dentist was friendly and helpful
100% 98%
2%
Friendly Helpful
Not sure
No
Yes
D1: Last time you saw your dentist, was he/she friendly?D2: And was he/she helpful about your problem?
Base: D1: 62 visits, D2: 61 visits
Positive feedback about the dentist - in their own words
“Help me into the dentist chair and stopped and explained what was
happening.”
“Very good manner, explained procedure.”
“The dentist was very helpful and appointment was on time.”
“Very helpful and listens to me.”
“He made me feel welcome.”
“Treated with kindness, put out of pain from my bad tooth.”
“I was happy to let him look at my teeth.”
“Help me into the dentist chair and stopped and explained what was
happening.”
Pharmacist
Vast majority report their pharmacist is friendly and helpful – 1 in 7 do not have medication explained
95% 95%
79%
2% 3%
16%
5%2%3%
Friendly Helpful Explain medication
Not sure
No
Yes
P1: Last time you saw your pharmacist/chemist, was he/she friendly?P2: And was he/she helpful about your problem?P4: Does your pharmacist/chemist explain your medication/prescription/tablets to you?
Base: P1: 59 visits, P2: 58 visits, P4: 56 visits
Over three-quarters indicate the information was written down, however a fifth did not understand what they were told
Yes83%
No16%
Not sure2%
Base: P5: 57 visits, P6: 56 visits
P5: Was the information written down?
Yes68%
No21%
Not sure11%
P6: Did you understand what he/she told you?
Positive feedback about the pharmacist - in their own words. Very few negative comments
“The chemist I use is always helpful, never rude or do not have time.”
“Always delivered promptly to home.”
“The experience was very quick in receiving the medication.”
“Pharmacist was nice and helpful.”
“Open and approachable, very quick to give help.”
“They are always very helpful.”
“Treated with kindness.”
Hospital
Hospital Inpatients
• 14 visits were made to hospital as an inpatient• Of those responding:
– At 8 visits, respondents said the staff were friendly most of the time and 4 some of the time (base 13)
– At 7 visits, respondents said the staff were helpful most of the time and 4 some of the time (base 12)
– At 9 visits, respondents said the staff explained what was going to happen (base 12)
– At 1 visit the respondent said they were offered the Hospital Communication Book (base 11)
Hospital Areas Visited – Outpatients
29%
12% 12%10%
4% 4%
A&E Outpatients X-ray Blood test Physiotherapy Fracture Clinic
HO1: Which part of the hospital did you go to?
Base: HO1: 49 visits
Vast majority report that hospital staff were friendly and helpful when not staying overnight
78% 84%
19% 15%2%3%
Friendly Helpful
Yes, most or all of them Yes, some of them No Not sure
HO2: Last time you went to hospital, were the hospital staff friendly?HO3: And were they helpful?HO5: Did the hospital staff explain what was going to happen?HO6: Were you offered the Hospital Communication Book?
Base: HO2: 59 visits, HO3: 61 visits, HO5: 49 visits, HO6: 49 visits
92%
6%
8%
82%
12%
Explain what washappening
OfferedCommunication
BookYes No Not sure
Positive feedback about hospital staff – in their own words (those not staying overnight)
“The doctors and staff were very attentive and thorough.”
“Everyone was very kind and helpful.”
“I was seen very quickly and was in and out of A & E in 15 minutes.”
“My consultant explained my injury to me.”
“Didn’t keep me waiting too long.”
“The doctor was friendly, helpful and
understanding.”
“Senior doctor, consultant very understanding, all the staff were
patient with me.”
“Nurses were very kind.”
Other Health Services
Vast majority report that the other health service seen was friendly and helpful
96% 95%
3% 4%1% 1%
Friendly Helpful
Not sure
No
Yes
O2: Was the person you saw friendly?O3: And were they helpful?
Base: O2: 75 visits, O3: 74 visits
Other health services used include Chiropodist, Community Nurse, Doctor on call and Mental
Health Services
Positive feedback about other health services staff –
in their own words
“The community nurse was very nice, helpful and understanding.”
“The psychologist came and saw me at home, he
was very good.”
“She was a nice lady and made me feel relaxed.”
“Put me back into my wheelchair after a fall.”
“Explained things really well.”
“They helped me into the ambulance when I was poorly.”
“The nurse was very helpful and the appointment was on time.”
“Chiropodist was nice and friendly.”
Involvement in Activities and Consultations
Two thirds had medical treatment in the last year and were asked directly for consent
61% 67%
37%
38% 24%
48%
1%9% 15%
Medical treatment Asked for consent Someone else asked forconsent
Not sure
No
Yes
Q9: Have you had any medical treatment in the last 12 months?Q10: Were you asked to give consent/permission for this treatment?Q11: Was someone else asked instead of you?
Base: Q9: 99 respondents, Q10: 54 respondents, Q11: 54 respondents
Just over half know how to complain if unhappy with their care, and of these a fifth have done so
Yes52%
No27%
Not sure22%
Base: Q12: 97 respondents, Q13: 50 respondents
Q12: Do you know who you would speak to if you were unhappy with your health care?
Yes10%
No90%
Q13: And have you ever made a complaint in this way?
In Summary
Summary
• Most respondents are registered with a GP and dentist; only 1 in 10 pay for the dentist
• The majority of respondents claim their GP and hospital staff talk directly to them and their carer
• Vast majority indicate that the various healthcare professionals were friendly and helpful– Some uncertainty around ability to have more time with the GP– 17% claimed that the pharmacist/chemist didn’t explain their medication
and 7% were unsure whether they received an explanation– 9% claimed that the hospital staff did not explain what was going to
happen• Three-fifths of respondents have been offered a health check and
had a health check in the last 12 months– 58% also claim to have a Health Action Plan
• Three-fifths have had medical treatment in the last 12 months and were asked directly for consent
• Just under a third of respondents do not know who to speak to if they are unhappy with their healthcare
Learning Disability ResearchResults Report 2010
Any questions?
Victoria Dyer – 01732 [email protected]
Access the data tables that contain the results of this research via the attachment below:
9100139 LD Diary data 191010