© 2012 Deloitte Global Services Limited

© 2012 Deloitte Global Services Limited

© 2012 Deloitte Global Services Limited

Learning Strategy Framework

3

Learning Strategy

Business Strategy

Talent / People Strategy

Learning Strategy

Developing

People

Capabilities

Learning Culture

Efficiency of

Learning Solutions

Example Assessment Questions

• What is the % of digital learning hours as

part of total formal learning hours?

• How is informal learning encouraged and

supported?

• To what extent are curricula and vendors

optimized?

• Does the organization use centralized

learning technology platforms?

C.

Strategic alignment

with Business

Objectives

Example Assessment Questions

• Do the learning solutions support the

business strategy?

• Have the learning solutions been

prioritized to match business priorities?

• Do learning interventions enhance the

‘learning culture’?

A.

Effectiveness of

Learning Solutions

Example Assessment Questions

• Are the right learning modalities chosen to

support the learning needs?

• Do the learning solutions support the

unique learning needs of a diverse (and

global) audience?

• Do the learning solutions enhance people

performance and have an impact on the

business?

B.

Performance Indicators: how well has the learning strategy been executed?

Business Excellence Learning Excellence Operational Excellence

The Next Learning Framework

10% FORMAL

LEARNING

Physical Classroom

Virtual Classroom

& Webinars

Self Paced

Web Based Training

Social Networking & Micro-sharing & Interactive video

Expert directories TweetChats

Planned Learning Spontaneous Learning On-The-Job

+

90%INFORMAL LEARNING

Gaming & simulations Online communities

Online assessments

Social Learning

On-DemandLearning

CareerLearning

Learning apps Learning Videos e-courses &

recorded webinars

Career moves & assignments Special projects Feedback Coaching & mentoring

Publish and

feedback on blogs

Podcasts and

e-books

Job aids

& epss

Co-create

with Wiki‟s

Innovation and

crowdsourcing

2011 Next Learning Unwrapped, Nick van Dam

The Learning Modality Iceberg

2012: Nick van Dam

Business

Requirements

Performance

Requirements

Learning

Requirements

Content & Task

Analyses

Physical Classroom

LearningSolutions: Lecture/Presentation

Classroom Facilitation

Classroom Simulation

Access to

'Look-up" Knowledge

Create and Share Knowledge

Skill Development

Skill Practice

Acquire

'Must-Know„ Knowledge

Knowledge/skill assessment

Blended

People

Capability

Development

Solutions

2012: Nick van Dam

e-Courses:

• Web Based Training

• Simulation and Game Based

• Learning

• Webinars

• Live Virtual Classroom

• 3D Virtual Campus

• Podcasts

• Video Based Learning

• Online Lectures

Collaborative Learning• Communities of Practice

• Virtual Coaching & Mentoring

• Expert Networks

• Social Networks

• Discussion Threads

• Chats

• Wiki’s

• Blogs

Online Performance

Support• Search

• KM/Learning Objects

• Self-Study Guides

• Referenceware

• Job Aids

• Electronic Performance

Support Systems

Professional Learning Design

Physical ClassroomE-Courseware and

Virtual Classroom

Online Performance

Support

Collaborative and

Social Learning

Knowledge/Skill

Assessment

• Behavior observation • Online diagnostic tools

• Online tests

• Online quizzes

Access to “Look-

up” Knowledge

• Search

• Self-study guides

• E-Books

• Electronic Performance

Support Systems

• Job aids

• Learning portals/

collections

• Knowledge Objects

• Wiki

• Blog

• Micro-blogging

• Social networking and

Expert directories

Acquire “Must

Know”

Knowledge

• Lecture and assessment

• Facilitated • Web-based training

• Webinar

• Podcast

• E-Books

• Video-based learning

• Virtual Classroom

Create and Share

Knowledge

• Workshop

• Action learning

• Virtual Classroom: break-

out rooms and learning

labs

• Action learning

• Wiki

• Blog

• Micro-blogging

• Social network

• Community of practice

• Discussion thread

Skill Development

• Facilitated simulation • Interactive cases

• Simulation-based learning

• Game-based learning

Skill Practice

• Simulation • Virtual classroom

• Simulation-based learning

• Game-based learning

• Virtual coaching and

mentoring

• Interactive video

Learning delivery frameworkModality

Le

arn

ing

Go

al

7

Best Practice:Solid Design of Online Learning Programs

What they DO

What they SAY or WRITE

What they HEAR and

SEE

What they SEE

What they

READ

More

Less

© Nick Van Dam (2008)(1) Edgar dale (1969)

People Remember(1)

e-reading e-learning

Low HighLevel of instructional Design

• E-mail

• E-documents

• E-whitepaper

• E-Course with visuals

• Online self-study guides

• Online PowerPoint presentations

• Webinars

• Recorded live e-learning sessions

• live e-classes or e-seminars

• Interactive e-courses

• E-monitoring or e-coaching

• Simulation

• Games

• Collaboration

Online Learning Continuum

Email from

Leadership—

Welcome to Program

and Invitation

to Online Community

Virtual Live Class

Skills Application On

the Job

(Virtual) CoachingWeb Based Training

23

4

6 Skills Application On

the JobSkills Application On

the Job

Skills Application On

the Job

Skills Application On

the Job

ClassroomWebinar

51

Application of skills

Blended Learning Designded Design of Leadership Programs

Supported by Social and

Collaborative Learning Applications

Effective Learning Solutions

Best Practice:Focus on Quick Wins