learning gateway conference: a look at live@edu
TRANSCRIPT
London Grid for Learning
“Amongst the 25,000 students we have been piloting the system with, we have enabled an increase in teamwork across schools, which is extremely positive. And, practically speaking, using this service has helped schools make significant savings. We estimate the average secondary school could save around £18,000 a year using London Mail, so across the 2,500 schools in London, it’s a multi-million-pound reduction in costs”
Brian Durrant, CEO of London Grid for Learning
Moving to the Cloud with Microsoft
Transformational Era
MainframePC Client
Server Web Services
Cloud
New Tensions?On Premise:
- Cost
- Device Access
- Pupil Experience
- Storage
- Latest and greatest version?
- Flexibility
- Strategy vs maintenance
Cloud ImpactREDUCED
MANAGEMENT
NEW ECONOMICS
INCREASED PRODUCTIVIT
Y
Pay for what you useLower and predictable costsShift from capital to operational costAccelerate speed of adoption
No patching, maintenanceFaster deploymentRobust multi-layered securityReliability and fault-tolerance
Latest software for usersInternet collaboration Anywhere accessInstant self-provisioning
New Tensions?On Premise:
- Cost
- Device Access
- Pupil Experience
- Storage
- Latest and greatest version?
- Flexibility
- Strategy vs maintenance
The Cloud
- Data
- Security
- eSafety and Compliance
- Exit Strategy
- Integration
- Support
- Management and Control
Embracing the cloud
Consumer Enterprise Productivity
Microsoft Live@edu
Secure and reliable platformSimple to deploy and manage24x7 support (phone + online)
Easy to build and extend
IT EXPERIENCE
Exchange 2010• 10-GB
Mailbox• Calendar • Contacts• Presence• IM
Live MessengerInstant • Text• Voice • Video
SkyDrive
25 GB of online storage
Private and Shared Folders
Office Web Apps
Access Anywhere Single Sign OnFamiliar Tools
Information Shared Seamlessly
STAFF AND STUDENT EXPERIENCE
IT Managed Self Managed
No cost e-mail and collaboration services, co-branded
Windows Live Groups
Windows Live Spaces
DemoLive@edu end-user features
But….
Management and Control?
Data Storage?
Compliance and eSafety?
Exit Strategies?
Integration?
Support? SLA?
IT Managed
EU Data Centre
Industry Leading Datacenters
Enterprise Class
Reliability and Security Delivering highly secure, private, and reliable
computing experiences based on sound business practices
Authentication to Data
Separate Data Networks
Virus Scanning
Application Level Counter-measures
Application Authentication
System Level Security
Intrusion Detection System
Firewalls
Filtering RoutersKey Features
• N+1 architecture
• 9 layers data security
• Secure access via SSL
• ITIL/MOF operational practices
• 24x7x365 phone and online support
Enhanced built-in security
But….
Management and Control?
Data Storage?
Compliance and eSafety?
Exit Strategies?
Integration?
Support? SLA?
MAPIActiveSync
IMAPPOP
Windows Live
PowerShell
Data Access
and Integrati
onExchange Web Service
s
DemoLive@edu Portal Integration
But….
Management and Control?
Data Storage?
Compliance and eSafety?
Exit Strategies?
Integration?
Support? SLA?
Regulation and Compliance
Delivery Reports
• Confirm status of an email in dispute
• Troubleshooting
Transport Rules
• Applied to incoming or outgoing emails at the server
• Apply to whole organisation, groups or individuals
Multi-Mailbox Search
• Search across all mailboxes
• Includes deleted items
Role-Based Access Controls
• Assign Admin rights based on required access
Roles and responsibilities outlined in the Terms of UseManaged: Customer – data controller, Microsoft – data processor
Consumer: Relationship is direct between Microsoft and the Students
Email and SharePoint data stored within the EUSigned up to the Safe Harbour Agreement
But….
Management and Control?
Data Storage?
Compliance and eSafety?
Exit Strategies?
Integration?
Support? SLA?
Support and Uptime
Target Uptime:99.9%
No financially backed SLA
IT Support24x7 Phone SupportWeb submissionsInitial Response SLA based on severity
End-user supporthttp://help.outlook.comEmail support
But….
Management and Control?
Data Storage?
Compliance and eSafety?
Exit Strategies?
Integration?
Support? SLA?
• [email protected]• Account Migration• Administrative boundaries
Structure choice and flexibility
• Tools to suit your requirements – simple to automated• Web GUI, PowerShell, ILM• Users and Groups
Provisioning choices
• Service Management Portal• Exchange Control Panel• PowerShell
Management tools
• Build it into your VLE• Standard protocol and API access• Moodle/SharePoint samples, other partners doing it
Integration
DemoLive@edu Management and
Compliance Tools
But….
Management and Control?
Data Storage?
Compliance and eSafety?
Exit Strategies?
Integration?
Support? SLA?
What’s next?
IT End User
• Federation• Migration• Forefront Online
Protection for Exchange
• SharePoint 2010
• Outlook Live• Windows Live• SharePoint 2010
Questions?
New Tensions?On Premise:
- Cost
- Device Access
- Pupil Experience
- Storage
- Latest and greatest version?
- Flexibility
- Strategy vs maintenance
The Cloud
- Data
- Security
- eSafety and Compliance
- Exit Strategy
- Integration
- Support
- Management and Control
Improve Student ServicesAND
Save money
Without losingControl
© 2008 Microsoft Corporation. All rights reserved. Active Directory, ActiveSync, Encarta, Forefront, Microsoft, Outlook, Windows, Windows Live, Windows Mobile, Windows Server, Windows Vista, SharePoint, Silverlight, SkyDrive, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after
the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
Appendix
Microsoft Compliance Framework
http://www.globalfoundationservices.com/documents/MicrosoftComplianceFramework1009.pdf
• General Information• Information Security• Organization of Information Security• Asset Management • Human Resources Security • Physical and Environmental Security • Communications and Operations
Management
• Access Control • Information Systems Acquisition,
Development, and Maintenance • Information Security Incident
Management • Business Continuity Management• Risk Management. • Compliance. • Privacy
Select Outlook Live
Specify Administrator
Create Windows Live
Accept Terms of Use (ToU)
Create DNS Records
Wait for DNS to propagate
Accounts
Membership type
Domain Settings
Co-branding
SDK
Reporting
Configure domain
Verify Domain Ownership
Enroll
Domain Registrar
Register domain
microsoft.com/liveatedu
outlook.com/ecp
Users & Groups
Mail Controls
Reporting
Email Invite With Link
eduadmin.live.com
1. Enroll
2. Registration
3. Configuration
Active Directory
New User:
- User ID creation
- Credentials issuance
- Access rights
- Application Access/Roles
Account Changes:- Promotions- Transfers- New Privileges- Attribute Changes
Password Management:- Strong password- Lost password- Password Reset
Retire User:- Delete/Freeze Accounts- Delete/Freeze
Entitlements- Manage files & shares
HR First Name
HR Last Name
HR Title
HR Worker Number
Network sAMAccountName
Network Login Time
Network First Name
Network Last Name
App Last Name
App First Name
App Phone Number
App Application Preferences
directory email
directory fax
directory phone
directory Last Name