learning organization...ª £´ rª £´ r£¼nÁ · £¼nÁ · why learning organization : lo &...

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Page 1: Learning Organization...ª £´ rª £´ r£¼nÁ · £¼nÁ · Why Learning Organization : LO & Knowledge Management : KM Master : o > h U L r L ` : 7 4 VCompetency ª £´ rª £´

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Learning OrganizationLearning Organization

Knowledge ManagementKnowledge Management

and

..

Page 2: Learning Organization...ª £´ rª £´ r£¼nÁ · £¼nÁ · Why Learning Organization : LO & Knowledge Management : KM Master : o > h U L r L ` : 7 4 VCompetency ª £´ rª £´

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Why Learning Organization : LO &Why Learning Organization : LO &Knowledge Management : KMKnowledge Management : KMMaster :Master : CompetencyCompetencyMgtMgt•• Rapid change in Technology (ReverseRapid change in Technology (Reverse

Engineering) POKA YOKEEngineering) POKA YOKE•• •• .......... •• CapitalCapital•• InputInput (( ))

CC Child Centered Education --- SATI : 4

Page 3: Learning Organization...ª £´ rª £´ r£¼nÁ · £¼nÁ · Why Learning Organization : LO & Knowledge Management : KM Master : o > h U L r L ` : 7 4 VCompetency ª £´ rª £´

..

....

Learn how to learn

“ ”

““ ””

Page 4: Learning Organization...ª £´ rª £´ r£¼nÁ · £¼nÁ · Why Learning Organization : LO & Knowledge Management : KM Master : o > h U L r L ` : 7 4 VCompetency ª £´ rª £´

..

““ ””

“ ”

5

QCC

TQMTPM

World Class Company

Learning organization

KnowledgeManagement

Page 5: Learning Organization...ª £´ rª £´ r£¼nÁ · £¼nÁ · Why Learning Organization : LO & Knowledge Management : KM Master : o > h U L r L ` : 7 4 VCompetency ª £´ rª £´

.

ISO :

LO & KM

: ( “ )

“ ”

Page 6: Learning Organization...ª £´ rª £´ r£¼nÁ · £¼nÁ · Why Learning Organization : LO & Knowledge Management : KM Master : o > h U L r L ` : 7 4 VCompetency ª £´ rª £´

..

•••

Page 7: Learning Organization...ª £´ rª £´ r£¼nÁ · £¼nÁ · Why Learning Organization : LO & Knowledge Management : KM Master : o > h U L r L ` : 7 4 VCompetency ª £´ rª £´

..

Page 8: Learning Organization...ª £´ rª £´ r£¼nÁ · £¼nÁ · Why Learning Organization : LO & Knowledge Management : KM Master : o > h U L r L ` : 7 4 VCompetency ª £´ rª £´

..

Page 9: Learning Organization...ª £´ rª £´ r£¼nÁ · £¼nÁ · Why Learning Organization : LO & Knowledge Management : KM Master : o > h U L r L ` : 7 4 VCompetency ª £´ rª £´

..

Personal Mastery

Systemic Thinking .. Pattern

Mental Model ...Archetype

” SquareHead Experience

Team Learning

... Share Vision

55 Peter SengePeter Senge

De Bono

Page 10: Learning Organization...ª £´ rª £´ r£¼nÁ · £¼nÁ · Why Learning Organization : LO & Knowledge Management : KM Master : o > h U L r L ` : 7 4 VCompetency ª £´ rª £´

..

Mental model Systemic ThinkingSystemic Thinking -> Personal mastery

Personal mastery (Team learning)(Share vision)

Share vision (Team learning)

(Master)

( ) Systemic Thinking

Systemic Thinking Mental model

55 SengeSenge

Page 11: Learning Organization...ª £´ rª £´ r£¼nÁ · £¼nÁ · Why Learning Organization : LO & Knowledge Management : KM Master : o > h U L r L ` : 7 4 VCompetency ª £´ rª £´

..

USALearningOrganization

,

LO&KM

ISO

TMS TPMTQMLearn how to memory

LearningOrganization

Page 12: Learning Organization...ª £´ rª £´ r£¼nÁ · £¼nÁ · Why Learning Organization : LO & Knowledge Management : KM Master : o > h U L r L ` : 7 4 VCompetency ª £´ rª £´

LearningLearning ??

• ( ) ( ) ( ) ( )• Learning by doing / by

mistakes / Plan Do Check Action / DefineMeasure Analysis improvement Control

• Learn how to learn• (Knowledge)

/

Page 13: Learning Organization...ª £´ rª £´ r£¼nÁ · £¼nÁ · Why Learning Organization : LO & Knowledge Management : KM Master : o > h U L r L ` : 7 4 VCompetency ª £´ rª £´

Learning OrganizationPeter Zenge

• Systemic Thinking

• Personal Mastery• Understanding of Mental Model

• Building a Share Vision

• Team Learning ..... Trust

Page 14: Learning Organization...ª £´ rª £´ r£¼nÁ · £¼nÁ · Why Learning Organization : LO & Knowledge Management : KM Master : o > h U L r L ` : 7 4 VCompetency ª £´ rª £´

Systemic Thinking• Learn how to think• Plan Do Check Action• ( )• / / Butterfly Effect• De Bono 6

• DMAIC / Six Sigma• Logic ( ) / Technique ( ) /

Discipline ( )• WHAT HOW …. How to Think (PDCA/ / Priority)

Page 15: Learning Organization...ª £´ rª £´ r£¼nÁ · £¼nÁ · Why Learning Organization : LO & Knowledge Management : KM Master : o > h U L r L ` : 7 4 VCompetency ª £´ rª £´

Personal Mastery•

• Self Motivation• ( )• Commitment• /• /

Page 16: Learning Organization...ª £´ rª £´ r£¼nÁ · £¼nÁ · Why Learning Organization : LO & Knowledge Management : KM Master : o > h U L r L ` : 7 4 VCompetency ª £´ rª £´

Mental Model•

• ( )4

• ( ): Respect Individual

Page 17: Learning Organization...ª £´ rª £´ r£¼nÁ · £¼nÁ · Why Learning Organization : LO & Knowledge Management : KM Master : o > h U L r L ` : 7 4 VCompetency ª £´ rª £´

Share Vision•

• (Strategic Roadmap)

• (KPI : Outcome / Output ) /Balanced Scorecard

•• Motivator ….Party booper

Page 18: Learning Organization...ª £´ rª £´ r£¼nÁ · £¼nÁ · Why Learning Organization : LO & Knowledge Management : KM Master : o > h U L r L ` : 7 4 VCompetency ª £´ rª £´

Team Learning

• Individual learning & Portfolio• Group learning & Portfolio• Company learning & Portfolio (Case CASE

STUDY --- CDROM )• Inter-organization learning / Alliance

Page 19: Learning Organization...ª £´ rª £´ r£¼nÁ · £¼nÁ · Why Learning Organization : LO & Knowledge Management : KM Master : o > h U L r L ` : 7 4 VCompetency ª £´ rª £´

(Ignorant)

Mental model “ ”

Text

Learning by doing “ ”

5

“ ”

?

?

Page 20: Learning Organization...ª £´ rª £´ r£¼nÁ · £¼nÁ · Why Learning Organization : LO & Knowledge Management : KM Master : o > h U L r L ` : 7 4 VCompetency ª £´ rª £´

• Phase I : / /( ) / /

• Phase II : ( )• Phase III :

: Master• Phase IV : (Knowledge) / Learner

centered education• Phase V : (transfer)

(Implement)• Phase VI:

Page 21: Learning Organization...ª £´ rª £´ r£¼nÁ · £¼nÁ · Why Learning Organization : LO & Knowledge Management : KM Master : o > h U L r L ` : 7 4 VCompetency ª £´ rª £´

..

24

•• //

•• //

•• //

•• //

InputInput•• //

•• //

•• //

•• //

•• //

•• //

•• //

•• //

Page 22: Learning Organization...ª £´ rª £´ r£¼nÁ · £¼nÁ · Why Learning Organization : LO & Knowledge Management : KM Master : o > h U L r L ` : 7 4 VCompetency ª £´ rª £´

Knowledge

• Justified true belief:

•Tacit kn.

•Explicit Interaction

Page 23: Learning Organization...ª £´ rª £´ r£¼nÁ · £¼nÁ · Why Learning Organization : LO & Knowledge Management : KM Master : o > h U L r L ` : 7 4 VCompetency ª £´ rª £´

(Data)Fact

Know how

!!!

“ ”

White boxGrey box

Black box?

WisdomGuru

World class

Nice to know / For your information /My belief /

Most Sensitive variables

Page 24: Learning Organization...ª £´ rª £´ r£¼nÁ · £¼nÁ · Why Learning Organization : LO & Knowledge Management : KM Master : o > h U L r L ` : 7 4 VCompetency ª £´ rª £´

..

••••••

LO & KMLO & KM

& ••• coaching• computer• KPI• portfolio•

• strategy roadmap• core competency• change management• coaching• leadership• ”

Page 25: Learning Organization...ª £´ rª £´ r£¼nÁ · £¼nÁ · Why Learning Organization : LO & Knowledge Management : KM Master : o > h U L r L ` : 7 4 VCompetency ª £´ rª £´

..

“ ”

coaching”

LO “ ”

•KM “ ”

• CC “ ”

• Core competency “ ”

“ ”

Page 26: Learning Organization...ª £´ rª £´ r£¼nÁ · £¼nÁ · Why Learning Organization : LO & Knowledge Management : KM Master : o > h U L r L ` : 7 4 VCompetency ª £´ rª £´

Critical Key Knowledge to SuccessCritical Key Knowledge to Success

Knowledge about• External customer• Best practices & effective processes

(benchmark)• Firm’s competencies / capabilities• Own products / services

Page 27: Learning Organization...ª £´ rª £´ r£¼nÁ · £¼nÁ · Why Learning Organization : LO & Knowledge Management : KM Master : o > h U L r L ` : 7 4 VCompetency ª £´ rª £´

Weakness KM

• Culture• Signal Performance•• (

? )

Page 28: Learning Organization...ª £´ rª £´ r£¼nÁ · £¼nÁ · Why Learning Organization : LO & Knowledge Management : KM Master : o > h U L r L ` : 7 4 VCompetency ª £´ rª £´

.

“ ” ? “ ”

“ ” “ 4”

“ 4”

Page 29: Learning Organization...ª £´ rª £´ r£¼nÁ · £¼nÁ · Why Learning Organization : LO & Knowledge Management : KM Master : o > h U L r L ` : 7 4 VCompetency ª £´ rª £´

..

LOLO & KM& KM

••• 4

•• KM LO• LO• “

Page 30: Learning Organization...ª £´ rª £´ r£¼nÁ · £¼nÁ · Why Learning Organization : LO & Knowledge Management : KM Master : o > h U L r L ` : 7 4 VCompetency ª £´ rª £´

..

11 300300

........

........

..........

Page 31: Learning Organization...ª £´ rª £´ r£¼nÁ · £¼nÁ · Why Learning Organization : LO & Knowledge Management : KM Master : o > h U L r L ` : 7 4 VCompetency ª £´ rª £´

•• benchmark•• Thief of the Year / Copy & Development•

Page 32: Learning Organization...ª £´ rª £´ r£¼nÁ · £¼nÁ · Why Learning Organization : LO & Knowledge Management : KM Master : o > h U L r L ` : 7 4 VCompetency ª £´ rª £´

• / LearnerCentered Education (LCE)

Page 33: Learning Organization...ª £´ rª £´ r£¼nÁ · £¼nÁ · Why Learning Organization : LO & Knowledge Management : KM Master : o > h U L r L ` : 7 4 VCompetency ª £´ rª £´

• Outcome

• Activities %

Page 34: Learning Organization...ª £´ rª £´ r£¼nÁ · £¼nÁ · Why Learning Organization : LO & Knowledge Management : KM Master : o > h U L r L ` : 7 4 VCompetency ª £´ rª £´

TQA 5.2

Page 35: Learning Organization...ª £´ rª £´ r£¼nÁ · £¼nÁ · Why Learning Organization : LO & Knowledge Management : KM Master : o > h U L r L ` : 7 4 VCompetency ª £´ rª £´

TQA 5.2

( )

Page 36: Learning Organization...ª £´ rª £´ r£¼nÁ · £¼nÁ · Why Learning Organization : LO & Knowledge Management : KM Master : o > h U L r L ` : 7 4 VCompetency ª £´ rª £´

1) Identify2) Capture

3) Select4) Store5) Apply

6) Create7) Sell

KM

Page 37: Learning Organization...ª £´ rª £´ r£¼nÁ · £¼nÁ · Why Learning Organization : LO & Knowledge Management : KM Master : o > h U L r L ` : 7 4 VCompetency ª £´ rª £´
Page 38: Learning Organization...ª £´ rª £´ r£¼nÁ · £¼nÁ · Why Learning Organization : LO & Knowledge Management : KM Master : o > h U L r L ` : 7 4 VCompetency ª £´ rª £´

(1) Identify

2) Capture

4) Store3) Select

5) Apply6) Create 7) Sell

Vision / Mission / Policy / Strategy/BSC&KPI

•Competency survey & analysis•SWOT analysis• KM Roadmap

• Knowledge sources -- > • Outside• Inside

• Buying -- Black box / Grey box• Digging -- • Child centered Education

• Tacit transform to Explicit

Page 39: Learning Organization...ª £´ rª £´ r£¼nÁ · £¼nÁ · Why Learning Organization : LO & Knowledge Management : KM Master : o > h U L r L ` : 7 4 VCompetency ª £´ rª £´