learning outsourcing supports telecom ... worldwide contact center vendors idc marketscape worldwide

Download LEARNING OUTSOURCING SUPPORTS TELECOM ... Worldwide Contact Center Vendors IDC MarketScape Worldwide

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  • CGS ranks in TOP 14 Worldwide Contact Center Vendors

    IDC MarketScape Worldwide Customer Care BPO Services Vendor Assessment

    Chilean Contact Center Outsourcing Services Company of the Year Award 2016

    CGS in 2015 Europe Contact Center Outsourcing Buyer’s Guide

    50+ MILLION CALL CENTER

    CUSTOMER INTERACTIONS

    ANNUALLY

    100% SLAs MET TELECOM CUSTOMERS

    OVER THE PAST 3 YEARS

    ENGLISH FRENCH GERMAN HUNGARIAN ITALIAN MAPUDUNGÚN (CHILEAN)

    ROMANIAN SPANISH

    20+ LANGUAGES SUPPORTED

    In the telecommunications industry, the ability to hire, retain and

    onboard the best customer-facing talent quickly is essential for driving

    ROI and competitiveness. CGS delivers award-winning BPO and custom

    learning and development solutions.

    We understand challenges faced by telecommunications companies; by

    working with some of the biggest names in the industry. It is from this

    perspective that CGS increases customer satisfaction, increases customer

    and employee retention and meets core business operations KPIs.

    SUPPORTS TELECOM

    Visit www.cgsinc.com or contact us at info@cgsinc.com or +1 (212)-408-3800 ©2020 Computer Generated Solutions

    APPLICATIONSAPPLICATIONS

    LEARNINGLEARNING

    OUTSOURCINGOUTSOURCING

    115,000 Telecom Employees taking CGS Courses

    1.5 MIllion Courses successfully

    completed

    INDUSTRY AWARDS AND CERTIFICATIONS

    2016-2019 Market Guide Key Customer Mgmt. BPO Service Providers

    2017 CRM Vendor Guide “Major Provider” Business Process Outsourcing”

    “2016 Midsize Provider” for Customer Mgmt. BPO Services in Competitive Landscape

    100 IAOP2020

    CUSTOMER SERVICE

    CULTURE, DIVERSITY & LEADERSHIP

    TRAINING

    DESKLESS WORKER

    LEARNING

    BACK OFFICE

    END-TO-END SUPPLY CHAIN

    MGMT.

    AR TRAINING / REMOTE GUIDANCE

    BUSINESS INTELLIGENCE

    TECHNICAL SUPPORT

    LOYALTY PROGRAMS

    OMNICHANNEL SUPPORT

    MOBILE LEARNING

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