learning portals – user centric gateway to learning & knowledge
TRANSCRIPT
![Page 1: Learning Portals – User Centric Gateway to Learning & Knowledge](https://reader031.vdocuments.net/reader031/viewer/2022022415/5a65a53d7f8b9aa4758b536f/html5/thumbnails/1.jpg)
Thurs, 29th June 2017, 12-1 PM, Sydney
Ways to participate:
• Q&A Box - comment, whinge & opinions
• Twitter Backchannel - @lrncafe #learningportals
Learning Portals Part 1
User Centric Gateway to
Learning & Knowledge
Knowledge
Sharing
Better Practices
Experienced
Panel
![Page 2: Learning Portals – User Centric Gateway to Learning & Knowledge](https://reader031.vdocuments.net/reader031/viewer/2022022415/5a65a53d7f8b9aa4758b536f/html5/thumbnails/2.jpg)
Introductions
AbbVie
Accenture
Angus Knight
ANZ
APA Group
Attorney-General's Department
Bank Australia
Baxter Healthcare
BirchStreet Systems
Blackboard
CBA
Cbus Super Fund
CFA
CUA
DEDJTR
Degreed
DIplomatic Academy FCO
Domain Group
E3learning
EasyA
Enable Performance Consulting
EY
FlexiGroup Limited
Ford of Europe
Genentech
GHX
GPC Asia Pacific
Gram Consulting Group
Hall & Wilcox
Registrations
100+ 62+
Organisations
2
Jeevan Joshi
LearningCafe & CapabilityCafé
&
Principal Consultant
Robin Petterd
Sprout Labs
&
Principal Consultant
ITE
Janison
Knowledge Bird
LearningWise Consulting
MCI Solutions
Mind Australia
Nbn
NJCA
nous group
NSW Department of Education
Office of State Revenue
Open colleges
Ovolo Hotels
Qantas
QBE
QUT
RMIT University
Rockend
Saleslink Group
Sarah Jane Moore
Savv-e
Smsmt
SOFT SYSTEM SCIENCES
St John Ambulance WA
Suncorp
Target
Totara Learning Solutions
Uts
Vision Australia
webqem
Westpac
WVI
![Page 3: Learning Portals – User Centric Gateway to Learning & Knowledge](https://reader031.vdocuments.net/reader031/viewer/2022022415/5a65a53d7f8b9aa4758b536f/html5/thumbnails/3.jpg)
3
Should Learning Portals be
the gateway for all learning
and knowledge in the
organisation?
What is user experience
expected from a Learning
Portal?
What are the benefits and
drawbacks of using the LMS as
a Learning Portal?
Part 1 – Building the Case Part 2 – Building the Portal
TODAY 31 AUG
• Design Principles
• Governance
• Costs
• Content and
information
Architecture
• Editorial process
http://bit.ly/lcPortal2
![Page 4: Learning Portals – User Centric Gateway to Learning & Knowledge](https://reader031.vdocuments.net/reader031/viewer/2022022415/5a65a53d7f8b9aa4758b536f/html5/thumbnails/4.jpg)
Thought
Leadership
Webinar
Discussions
UnConference
Blog
Magazine
Coffee
Catch Ups
Capability Building
Workshops Community of
Professionalswith a focus on
implementing ideas
Building
Capability
4
![Page 5: Learning Portals – User Centric Gateway to Learning & Knowledge](https://reader031.vdocuments.net/reader031/viewer/2022022415/5a65a53d7f8b9aa4758b536f/html5/thumbnails/5.jpg)
Next Gen Skills Workshop
5
Making Agile Work for LearningSydney, 23rd Aug
Content Curation for LearningSydney, 23rd Aug
Foundations of Capability ManagementSydney - TBC
![Page 6: Learning Portals – User Centric Gateway to Learning & Knowledge](https://reader031.vdocuments.net/reader031/viewer/2022022415/5a65a53d7f8b9aa4758b536f/html5/thumbnails/6.jpg)
ROBIN PETTERD
6
![Page 7: Learning Portals – User Centric Gateway to Learning & Knowledge](https://reader031.vdocuments.net/reader031/viewer/2022022415/5a65a53d7f8b9aa4758b536f/html5/thumbnails/7.jpg)
Activity Think about a new skill you learnt recently either at work
or home.
On the whiteboard write how you learnt that skill.
7
![Page 8: Learning Portals – User Centric Gateway to Learning & Knowledge](https://reader031.vdocuments.net/reader031/viewer/2022022415/5a65a53d7f8b9aa4758b536f/html5/thumbnails/8.jpg)
8
We learn from an eco-system that is made
up of resources, people and activities
Not just a LMS
![Page 9: Learning Portals – User Centric Gateway to Learning & Knowledge](https://reader031.vdocuments.net/reader031/viewer/2022022415/5a65a53d7f8b9aa4758b536f/html5/thumbnails/9.jpg)
What is Learning Portal
9
Somewhere to
access
learning
![Page 10: Learning Portals – User Centric Gateway to Learning & Knowledge](https://reader031.vdocuments.net/reader031/viewer/2022022415/5a65a53d7f8b9aa4758b536f/html5/thumbnails/10.jpg)
What is Learning Portal ?
A digital platform that provides :
Learners access to information and knowledge (digital or analogue) to:
•Perform work
•Build skills and capabilities
•Share knowledge
Organisations the ability to:
•Deliver information and knowledge relevant to achieving business goals.
•Means of making Learning and knowledge access more efficient.
10
![Page 11: Learning Portals – User Centric Gateway to Learning & Knowledge](https://reader031.vdocuments.net/reader031/viewer/2022022415/5a65a53d7f8b9aa4758b536f/html5/thumbnails/11.jpg)
JEEVAN JOSHI
11
![Page 12: Learning Portals – User Centric Gateway to Learning & Knowledge](https://reader031.vdocuments.net/reader031/viewer/2022022415/5a65a53d7f8b9aa4758b536f/html5/thumbnails/12.jpg)
Current Learning
Architecture is primarily
built on Mandatory
Learning
12
Compliance
CPD
Technical
i.e. Learners don’t
really have a choice.
65 respondents: Source – LearningCafe Webinar - Learners as Consumers Webinar
21 July 2016
![Page 13: Learning Portals – User Centric Gateway to Learning & Knowledge](https://reader031.vdocuments.net/reader031/viewer/2022022415/5a65a53d7f8b9aa4758b536f/html5/thumbnails/13.jpg)
52%
More than 60%
65 respondents: Source – LearningCafe Webinar - Learners as Consumers Webinar
21 July 2016
Is our L&D world and skills
may be architected for
mandatory learning
![Page 14: Learning Portals – User Centric Gateway to Learning & Knowledge](https://reader031.vdocuments.net/reader031/viewer/2022022415/5a65a53d7f8b9aa4758b536f/html5/thumbnails/14.jpg)
Success =
course completions + passing assessment
14
Compliance
CPD
Technical
Mandatory is an easier world.
65 respondents: Source – LearningCafe Webinar - Learners as Consumers Webinar
21 July 2016
• Funding is easier
• Need is beyond dispute
• Employees don’t have a
choice
• Success is clearly
understood.
![Page 15: Learning Portals – User Centric Gateway to Learning & Knowledge](https://reader031.vdocuments.net/reader031/viewer/2022022415/5a65a53d7f8b9aa4758b536f/html5/thumbnails/15.jpg)
Organisational Learning is shifting away from
mandatory Learning
http://www.simplypsychology.org/maslow.html
Compliance
Technical Training etc.
Behaviour
Productivity
Innovation
Culture
![Page 16: Learning Portals – User Centric Gateway to Learning & Knowledge](https://reader031.vdocuments.net/reader031/viewer/2022022415/5a65a53d7f8b9aa4758b536f/html5/thumbnails/16.jpg)
Competitive
Advantage
Mandatory
Easy to
Measure
Difficult to
Measure
Compliance
Technical Training
etc.
Innovation
Culture
Behaviour
ProductivityCurrent
L&D world
What
business
needs
What
business
gets
![Page 17: Learning Portals – User Centric Gateway to Learning & Knowledge](https://reader031.vdocuments.net/reader031/viewer/2022022415/5a65a53d7f8b9aa4758b536f/html5/thumbnails/17.jpg)
OK and
worse
55.8%
Mandatory Learning – Forced
& Ineffective Learning ?
65 respondents: Source – LearningCafe Webinar - Learners as Consumers Webinar
21 July 2016
![Page 18: Learning Portals – User Centric Gateway to Learning & Knowledge](https://reader031.vdocuments.net/reader031/viewer/2022022415/5a65a53d7f8b9aa4758b536f/html5/thumbnails/18.jpg)
Big Problem
65 respondents: Source – LearningCafe Webinar - Learners as Consumers Webinar
21 July 2016
![Page 19: Learning Portals – User Centric Gateway to Learning & Knowledge](https://reader031.vdocuments.net/reader031/viewer/2022022415/5a65a53d7f8b9aa4758b536f/html5/thumbnails/19.jpg)
65 respondents
![Page 20: Learning Portals – User Centric Gateway to Learning & Knowledge](https://reader031.vdocuments.net/reader031/viewer/2022022415/5a65a53d7f8b9aa4758b536f/html5/thumbnails/20.jpg)
Success of L&D will
depend if they can
increase the
consumption of
discretionary
learning
20
World of Discretionary Learning is
rough on L&D. Learner can choose
to
• Not consume your product
• Go elsewhere
• Not Learn
• Give negative ratings
Product will be consumed only if
it is good enough.
![Page 21: Learning Portals – User Centric Gateway to Learning & Knowledge](https://reader031.vdocuments.net/reader031/viewer/2022022415/5a65a53d7f8b9aa4758b536f/html5/thumbnails/21.jpg)
21
Learning Portal
is critical in the
world of
Discretionary
Learning
Go to one place
Search
Personalised information
Decide whether the products
are worth consuming
Consume
Review and rate
Currency is the
time they spend
learning
![Page 22: Learning Portals – User Centric Gateway to Learning & Knowledge](https://reader031.vdocuments.net/reader031/viewer/2022022415/5a65a53d7f8b9aa4758b536f/html5/thumbnails/22.jpg)
What do our learners value?
n = 9,701 Source: CEB 2016 L&D Digital Learner Survey
Methodology:
Regression analysis was used to determine the impact of a range of learning characteristics on
the percentage of learning applied on the job.
![Page 23: Learning Portals – User Centric Gateway to Learning & Knowledge](https://reader031.vdocuments.net/reader031/viewer/2022022415/5a65a53d7f8b9aa4758b536f/html5/thumbnails/23.jpg)
![Page 24: Learning Portals – User Centric Gateway to Learning & Knowledge](https://reader031.vdocuments.net/reader031/viewer/2022022415/5a65a53d7f8b9aa4758b536f/html5/thumbnails/24.jpg)
Purchasing Journey
24
![Page 25: Learning Portals – User Centric Gateway to Learning & Knowledge](https://reader031.vdocuments.net/reader031/viewer/2022022415/5a65a53d7f8b9aa4758b536f/html5/thumbnails/25.jpg)
25
● Most content is about available courses
i.e. training brochureware.
● Where is the value add ?
![Page 26: Learning Portals – User Centric Gateway to Learning & Knowledge](https://reader031.vdocuments.net/reader031/viewer/2022022415/5a65a53d7f8b9aa4758b536f/html5/thumbnails/26.jpg)
26
● Still a LMS centric world.
![Page 27: Learning Portals – User Centric Gateway to Learning & Knowledge](https://reader031.vdocuments.net/reader031/viewer/2022022415/5a65a53d7f8b9aa4758b536f/html5/thumbnails/27.jpg)
27
● Gap between desire and real life.
![Page 28: Learning Portals – User Centric Gateway to Learning & Knowledge](https://reader031.vdocuments.net/reader031/viewer/2022022415/5a65a53d7f8b9aa4758b536f/html5/thumbnails/28.jpg)
ROBIN PETTERD
28
![Page 29: Learning Portals – User Centric Gateway to Learning & Knowledge](https://reader031.vdocuments.net/reader031/viewer/2022022415/5a65a53d7f8b9aa4758b536f/html5/thumbnails/29.jpg)
29
Learning portal as the hub
Compliance focused - leave it that way
![Page 30: Learning Portals – User Centric Gateway to Learning & Knowledge](https://reader031.vdocuments.net/reader031/viewer/2022022415/5a65a53d7f8b9aa4758b536f/html5/thumbnails/30.jpg)
30
Learning portal as the hub
xAPI
xAPI xAPI
xAPI
![Page 31: Learning Portals – User Centric Gateway to Learning & Knowledge](https://reader031.vdocuments.net/reader031/viewer/2022022415/5a65a53d7f8b9aa4758b536f/html5/thumbnails/31.jpg)
31
Learning portal as the hub
Personal
dashboards
Personal learning
environment
Read | Share | Reflect
![Page 32: Learning Portals – User Centric Gateway to Learning & Knowledge](https://reader031.vdocuments.net/reader031/viewer/2022022415/5a65a53d7f8b9aa4758b536f/html5/thumbnails/32.jpg)
32
A risk of a learning portal approach - they are often only focused on content
Learning is a process
![Page 33: Learning Portals – User Centric Gateway to Learning & Knowledge](https://reader031.vdocuments.net/reader031/viewer/2022022415/5a65a53d7f8b9aa4758b536f/html5/thumbnails/33.jpg)
33
Process
What do
employees
need?
Discover
Technology alone
doesn’t make it
human centred
Applying design
thinking processes
can make it human
centred
![Page 34: Learning Portals – User Centric Gateway to Learning & Knowledge](https://reader031.vdocuments.net/reader031/viewer/2022022415/5a65a53d7f8b9aa4758b536f/html5/thumbnails/34.jpg)
34
Process
What do
employees
need?
Discover
Technologies
Technology alone
doesn’t make it
human centred
Applying design
thinking processes
can make it human
centred
Use what you have
already
SharePoint
Work press
Squiz Matrix
![Page 35: Learning Portals – User Centric Gateway to Learning & Knowledge](https://reader031.vdocuments.net/reader031/viewer/2022022415/5a65a53d7f8b9aa4758b536f/html5/thumbnails/35.jpg)
35
Process
What do
employees
need?
Discover
Technologies
Design
Technology alone
doesn’t make it
human centred
Applying design
thinking processes
can make it human
centred
Use what you have
already
Sharepoint
WordPress
Squiz Matrix
Information architecture
Visual design
Content plan
Developing content
Curation/Aggregation
Measurement
![Page 36: Learning Portals – User Centric Gateway to Learning & Knowledge](https://reader031.vdocuments.net/reader031/viewer/2022022415/5a65a53d7f8b9aa4758b536f/html5/thumbnails/36.jpg)
36
Process
What do
employees
need?
Discover
Technologies
Design
Technology alone
doesn’t make it
human centred
Applying design
thinking processes
can make it human
centred
Use what you have
already
SharePoint
WordPress
Squiz Matrix
Information architecture
Visual design
Content plan
Developing content
Curation/Aggregation
Measurement
Prototype
![Page 37: Learning Portals – User Centric Gateway to Learning & Knowledge](https://reader031.vdocuments.net/reader031/viewer/2022022415/5a65a53d7f8b9aa4758b536f/html5/thumbnails/37.jpg)
37
Process
What do
employees
need?
Discover
Technologies
GrowingDesign
Technology alone
doesn’t make it
human centred
Applying design
thinking processes
can make it human
centred
Use what you have
already
SharePoint
WordPress
Squiz Matrix
Information architecture
Visual design
Content plan
Developing content
Curation/Aggregation
Measurement
Implementing
the content plan
Who adds content,
how often is content
updated?
How is this marketed
to employees?
Prototype
![Page 38: Learning Portals – User Centric Gateway to Learning & Knowledge](https://reader031.vdocuments.net/reader031/viewer/2022022415/5a65a53d7f8b9aa4758b536f/html5/thumbnails/38.jpg)
JEEVAN JOSHI
Producer at LearningCafe & CapabilityCafe
38
![Page 39: Learning Portals – User Centric Gateway to Learning & Knowledge](https://reader031.vdocuments.net/reader031/viewer/2022022415/5a65a53d7f8b9aa4758b536f/html5/thumbnails/39.jpg)
39
● Visits to Learning Portals is low. Public
web sites would close down.
● Learners don’t see value in using the
Learning Portal
![Page 40: Learning Portals – User Centric Gateway to Learning & Knowledge](https://reader031.vdocuments.net/reader031/viewer/2022022415/5a65a53d7f8b9aa4758b536f/html5/thumbnails/40.jpg)
40
![Page 41: Learning Portals – User Centric Gateway to Learning & Knowledge](https://reader031.vdocuments.net/reader031/viewer/2022022415/5a65a53d7f8b9aa4758b536f/html5/thumbnails/41.jpg)
41
![Page 42: Learning Portals – User Centric Gateway to Learning & Knowledge](https://reader031.vdocuments.net/reader031/viewer/2022022415/5a65a53d7f8b9aa4758b536f/html5/thumbnails/42.jpg)
Different Approaches – Choose the one that
works for you
42
This works as I have
implemented this. Will
cover in next webinar.
Current and new LMS
& Portal products are
moving here.
Sometimes the
easiest to
implement
LMS Platforms
moving to
provide more
flexibility.
![Page 43: Learning Portals – User Centric Gateway to Learning & Knowledge](https://reader031.vdocuments.net/reader031/viewer/2022022415/5a65a53d7f8b9aa4758b536f/html5/thumbnails/43.jpg)
Business Responsive Portal - Design
43
Flexibility for Bus to have
their own space and control
content (decentralised
content control)
Common information
architecture and user
experience. (centralised
experience)
Users should be able to
generate content without too
many barriers.
Ownership should be with
BUs and Learners. L&D
facilitates.
User Experience Content
Less but relevant is better
than more.
Learning & Knowledge
should be unified
Accommodate content
from anywhere but curate
it.
Be responsive by
developing DIY content
May involve open source
software
Use APIs including xAPI
to integrate with other
sources.
Mobile first design to be
available anywhere
New skills in L&D team
including
• Editors
• Software Engineers
• Multimedia
Tech & Capability
One Metric to Rule them all – Number & time of visits
![Page 44: Learning Portals – User Centric Gateway to Learning & Knowledge](https://reader031.vdocuments.net/reader031/viewer/2022022415/5a65a53d7f8b9aa4758b536f/html5/thumbnails/44.jpg)
www.learningcafe.com.au
lrncafe
http://bit.ly/lcafefb
blogs
learning conversations
free resources
workshops
UnConference 2017Sydney Melbourne
Webinar recording, ebooks, L&D frameworks
Building Effective Employee Social Networks
44
Ideas@work Collaborations
![Page 45: Learning Portals – User Centric Gateway to Learning & Knowledge](https://reader031.vdocuments.net/reader031/viewer/2022022415/5a65a53d7f8b9aa4758b536f/html5/thumbnails/45.jpg)
Next Steps
Join Special
Interest
Community
Attend Workshops
Attend
UnConference
Melbourne
Brisbane
LearningCafe
LinkedIn Subgroup
Register interest
www.learningcafe.com.au
Register interest
www.learningcafe.com.au
Or send us an email - [email protected]
45