learning & talent in the cloud

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presentation from World of Learning 2012

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  • 1. Deep insights, pragmatic adviceLearning & Talent in the CloudDavid Wilson, Managing Directordavidw@elearnity.com Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice

2. Deep insights, pragmatic adviceFocus for Today What is the Cloud and why is it relevant to L&D? How is the Cloud impacting learning and talent solutions and supply options? What are some of the barriers to Cloud solutions and how can you address them? What impact does the Cloud have on total cost of ownership, integration and innovation? Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice 3. Deep insights, pragmatic adviceCloud Computing - A definition Cloud computing is the use of computing resources (hardware and software) that are delivered as a service over a network (typically the Internet). These services are broadly divided into three categories: Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS) and Software-as-a-Service (SaaS). The name comes from the use of a cloud-shaped symbol as an abstraction for the complex infrastructure it contains in system diagrams. Cloud computing entrusts remote services with a users data, software and computation. (Wikipedia) Copyright Elearnity Limited All Rights ReservedDeep insights, pragmatic advice 4. Deep insights, pragmatic adviceSoftware-as-a-ServiceSoftware that is owned, delivered and managed remotely by one or more providers Where: The application is based on a single set of common code and data definitions It is consumed in a one-to-many model by all contracted customers It uses a pay-for-use model or a subscription model based on usage metricsSource: Gartner Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice 5. Deep insights, pragmatic adviceSingle or Multi-TenancyShared Tenancy Single TenancyMulti Tenancy Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice 6. Deep insights, pragmatic advice Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice 7. Deep insights, pragmatic adviceReasons for Cloud AdoptionSource: Cloud Adoption and Trends for 2012, Cloud Industry Forum Copyright Elearnity Limited All Rights ReservedDeep insights, pragmatic advice 8. Deep insights, pragmatic adviceSo what about Learning & Talent? Copyright Elearnity Limited All Rights ReservedDeep insights, pragmatic advice 9. Deep insights, pragmatic adviceElearnity Research SaaS will have a significant impact on the Learning & Talent Systems market, and is a relevant and viable option for Enterprise customers as well as the Mid-Tier market. Software-as-a-Service: Impact on Learning & Talent Systems Elearnity Core Insights December 2008 Copyright Elearnity Limited All Rights ReservedDeep insights, pragmatic advice 10. Deep insights, pragmatic adviceSpecific Drivers Learning & Talent often not viewed as strategic or mission-critical targets for IT Significantly reduces entry costs and resources Reduces IT resource and overall investment Learning & Talent Organisation able to control innovation choices directly Not dependent on IT to enable Always on the latest version (versionless) with the latest functionality Avoids version lock-in Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice 11. Deep insights, pragmatic adviceSpecific Drivers Cloud/SaaS may be a better fit in a fragmented function especially relevant to Learning Lower cost of entry for sub-units and in total But automatically running on a common system Allows a Federated operating model More than Software Pre-integrated 3rd Party e-learning catalogues Global distribution infrastructure e.g. content acceleration services (such as Akamai) Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice 12. Deep insights, pragmatic adviceConflicting Pressures Learning and Talent Systems Orientation Model The Pressures that contribute to polarities of On-premise or Cloud/SaaS implementations Level of Direct ControlEase of InnovationCultural / Process Conformity Cultural / Process DiversityCentralised L&D Fragmented L&DFunctionality Orientated Service OrientatedCapEx Focused OpEx FocusedIT DependencyIT Independence On Premise Copyright Elearnity Limited All Rights Reserved Cloud/SaaS Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice 13. Deep insights, pragmatic adviceCloud/SaaS Force Field Analysis The pressures for deciding On-Premise or Cloud implementationsTheTipping PointBarriersBenefitsSecurityIT Costs & Economies of ScaleData ProtectionLower OverheadsScalability and PerformanceFaster InnovationIntegration with On-Premise AppsCommunity of InterestControlling UpgradesCustomer Satisfaction Inability to Customise Drivers Copyright Elearnity Limited All Rights Reserved Obstacles Pressures for Cloud/SaaS Pressures Against Cloud/SaaS Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice 14. Deep insights, pragmatic adviceReality Today All major Learning & Talent Management Vendors now lead with Cloud based solutionsRecent L&T Cloud Acquisitions Estimated to be 75% plus ofTaleo buys Vurv new business Kenexa buys BrassRingTaleo buys Learn.comSuccessFactors buys Plateau Pure play L&TM Cloud vendors Lumesse (StepStone) buys MrTed growing fastest at SumTotal buys Softscape 40-60% per annum SAP buys SuccessFactorsLumesse buys Edvantage GroupSalesForce.com buys Rypple Huge market consolidation= Cornerstone buys Sonar6Kenexa buys OutStartOracle buys TaleoADP buys WorkscapeIBM buys Kenexa Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice 15. Deep insights, pragmatic adviceQuestions foradopters Copyright Elearnity Limited All Rights ReservedDeep insights, pragmatic advice 16. Deep insights, pragmatic adviceQuestions for Corporate Is my organisation seeking to have one centralised solutionused in a common way by all operating units, or do we need afederated or distributed approach? What are the major barriers to hosting our Learning & Talentsolution outside our firewall, if this can be done securely? What is the attitude of my IT function to the use of Cloud/SaaSbusiness applications? Are there existing applications in useelsewhere in the business? What resources do I have to properly manage an On-Premisesolution on an ongoing basis? Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice 17. Deep insights, pragmatic adviceQuestions for Corporate What is the true cost of implementing and managing systems internally? What other systems do I need to integrate with to make a Cloud/SaaS solution viable? Are these located On- Premise or externally? Are multiple systems in use throughout the business? Is there unique functionality that is very specific to your organisation or industry? Which are unlikely to be met by out of the box (On-Premise or Cloud/SaaS)? Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice 18. Deep insights, pragmatic adviceQuestions for Suppliers How many customers and users? What is size of customer organisations? Can you give me examples of similar customers? How long have they been on your service? Do you provide a multi-tenant solution or single system per customer? If multi-tenantHow do you handle new releases? What warning do I have of changes to the system? Can I choose not to activate changes in functionality?What configuration limitations are there for individual customers?How can I test the changes prior to live implementation?What happens if platform updates are incompatible with our client estate? If single tenantHow scalable is each customer instance? What is the largest customer instance you have currently?How do you handle upgrading customer instances? Can I choose not to upgrade?What settings cannot be changed at individual customer level? Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice 19. Deep insights, pragmatic adviceQuestions for Suppliers What experience do you have of integrating with my HR System(s), and my Learning & Talent Systems or content? How do you handle customised requirements? Is customisation possible and how? How might I be impacted by customisations from other customers? What proportion of your revenue comes from Cloud/SaaS? What proportion comes from Professional Services? What is your customer retention percentage on a year on year basis? Is this information independently audited? What is a likely implementation outline for a customer of my requirements? What resources do I need to implement and to run the system thereafter? Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice 20. Deep insights, pragmatic adviceIn Summary Cloud/SaaS is now the de facto go-to model for Learning & Talent Management systems For all sizes of organisations SME to Enterprise High adoption shift There are many advantages/benefits from Cloud as a deployment model Lower cost of entry, better TCO, less IT dependency, faster and greater innovation, global reach, . But there are also some barriers and issues concerns on data protection and security, lack of customisation Also some geographic variation Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice 21. Deep insights, pragmatic adviceThank YouAny Questions?davidw@elearnity.com @dwil23 Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice

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