learning & talent in the cloud

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Page 1: Learning & Talent In The Cloud

Deep insights, pragmatic advice

Deep insights, pragmatic advice

© Copyright Elearnity Limited All Rights Reserved

Learning & Talent in the CloudDavid Wilson, Managing [email protected]

Page 2: Learning & Talent In The Cloud

Deep insights, pragmatic advice

Deep insights, pragmatic advice

© Copyright Elearnity Limited All Rights Reserved

Focus for Today

• What is the Cloud and why is it relevant to L&D?

• How is the Cloud impacting learning and talent solutions and supply options?

• What are some of the barriers to Cloud solutions and how can you address them?

• What impact does the Cloud have on total cost of ownership, integration and innovation?

Page 3: Learning & Talent In The Cloud

Deep insights, pragmatic advice

Deep insights, pragmatic advice

© Copyright Elearnity Limited All Rights Reserved

Cloud Computing - A definition

• Cloud computing is the use of computing resources (hardware and software) that are delivered as a service over a network (typically the Internet).

• These services are broadly divided into three categories: Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS) and Software-as-a-Service (SaaS).

• The name comes from the use of a cloud-shaped symbol as an abstraction for the complex infrastructure it contains in system diagrams.

• Cloud computing entrusts remote services with a user's data, software and computation.

(Wikipedia)

Page 4: Learning & Talent In The Cloud

Deep insights, pragmatic advice

Deep insights, pragmatic advice

© Copyright Elearnity Limited All Rights Reserved

Software-as-a-Service

“Software that is owned, delivered and managed remotely by one or more providers“

• Where:– The application is based on a single set of common

code and data definitions– It is consumed in a one-to-many model by all

contracted customers– It uses a pay-for-use model or a subscription model

based on usage metrics

Source: Gartner

Page 5: Learning & Talent In The Cloud

Deep insights, pragmatic advice

Deep insights, pragmatic advice

© Copyright Elearnity Limited All Rights Reserved

Single Tenancy

Shared Tenancy

Multi Tenancy

Single or Multi-Tenancy

Page 6: Learning & Talent In The Cloud

Deep insights, pragmatic advice

Deep insights, pragmatic advice

© Copyright Elearnity Limited All Rights Reserved

Page 7: Learning & Talent In The Cloud

Deep insights, pragmatic advice

Deep insights, pragmatic advice

© Copyright Elearnity Limited All Rights Reserved

Reasons for Cloud Adoption

Source: Cloud Adoption and Trends for 2012, Cloud Industry Forum

Page 8: Learning & Talent In The Cloud

Deep insights, pragmatic advice

Deep insights, pragmatic advice

© Copyright Elearnity Limited All Rights Reserved

So what about …

Learning & Talent?

Page 9: Learning & Talent In The Cloud

Deep insights, pragmatic advice

Deep insights, pragmatic advice

© Copyright Elearnity Limited All Rights Reserved

Elearnity Research

“SaaS will have a significant impact on the Learning & Talent Systems market, and is a relevant and viable option for Enterprise customers as well as the Mid-Tier market.”

“Software-as-a-Service: Impact on Learning & Talent Systems”

Elearnity Core Insights December 2008

Page 10: Learning & Talent In The Cloud

Deep insights, pragmatic advice

Deep insights, pragmatic advice

© Copyright Elearnity Limited All Rights Reserved

Specific Drivers

• Learning & Talent often not viewed as strategic or mission-critical targets for IT – Significantly reduces entry costs and resources– Reduces IT resource and overall investment

• Learning & Talent Organisation able to control innovation choices directly– Not dependent on IT to enable– Always on the latest version (versionless) with the

latest functionality– Avoids version lock-in

Page 11: Learning & Talent In The Cloud

Deep insights, pragmatic advice

Deep insights, pragmatic advice

© Copyright Elearnity Limited All Rights Reserved

Specific Drivers

• Cloud/SaaS may be a better fit in a fragmented function – especially relevant to Learning– Lower cost of entry for sub-units and in total– But automatically running on a common system– Allows a Federated operating model

• More than Software– Pre-integrated 3rd Party e-learning catalogues – Global distribution infrastructure

• e.g. content acceleration services (such as Akamai)

Page 12: Learning & Talent In The Cloud

Deep insights, pragmatic advice

Deep insights, pragmatic advice

© Copyright Elearnity Limited All Rights Reserved

Cloud/SaaS

Learning and Talent Systems Orientation ModelThe Pressures that contribute to polarities ofOn-premise or Cloud/SaaS implementations

IT Independence

OpEx Focused

Service Orientated

Fragmented L&D

On Premise

IT Dependency

CapEx Focused

Functionality Orientated

Centralised L&D

Cultural / Process DiversityCultural / Process Conformity

Ease of InnovationLevel of Direct Control

Conflicting Pressures

© Copyright Elearnity Limited All Rights Reserved

Page 13: Learning & Talent In The Cloud

Deep insights, pragmatic advice

Deep insights, pragmatic advice

© Copyright Elearnity Limited All Rights Reserved

Cloud/SaaS Force Field AnalysisThe pressures for deciding On-Premise or Cloud implementations

The Tipping

Point Barriers•Security

•Data Protection•Scalability and Performance

•Integration with On-Premise Apps•Controlling Upgrades•Inability to Customise

Benefits•IT Costs & Economies of Scale•Lower Overheads•Faster Innovation•Community of Interest•Customer Satisfaction

DriversPressures for Cloud/SaaS

ObstaclesPressures Against Cloud/SaaS

© Copyright Elearnity Limited All Rights Reserved

Page 14: Learning & Talent In The Cloud

Deep insights, pragmatic advice

Deep insights, pragmatic advice

© Copyright Elearnity Limited All Rights Reserved

Reality Today

• All major Learning & Talent Management Vendors nowlead with Cloud based solutions– Estimated to be 75% plus of

new business

• Pure play L&TM Cloud vendors growing fastest at 40-60% per annum

• Huge market consolidation =

Recent L&T Cloud AcquisitionsTaleo buys VurvKenexa buys BrassRingTaleo buys Learn.comSuccessFactors buys PlateauLumesse (StepStone) buys MrTedSumTotal buys SoftscapeSAP buys SuccessFactorsLumesse buys Edvantage GroupSalesForce.com buys RyppleCornerstone buys Sonar6Kenexa buys OutStartOracle buys TaleoADP buys WorkscapeIBM buys Kenexa…

Page 15: Learning & Talent In The Cloud

Deep insights, pragmatic advice

Deep insights, pragmatic advice

© Copyright Elearnity Limited All Rights Reserved

Questions for adopters

Page 16: Learning & Talent In The Cloud

Deep insights, pragmatic advice

Deep insights, pragmatic advice

© Copyright Elearnity Limited All Rights Reserved

Questions – for Corporate

• Is my organisation seeking to have one centralised solution used in a common way by all operating units, or do we need a federated or distributed approach?

• What are the major barriers to hosting our Learning & Talent solution outside our firewall, if this can be done securely?

• What is the attitude of my IT function to the use of Cloud/SaaS business applications? Are there existing applications in use elsewhere in the business?

• What resources do I have to properly manage an On-Premise solution on an ongoing basis?

Page 17: Learning & Talent In The Cloud

Deep insights, pragmatic advice

Deep insights, pragmatic advice

© Copyright Elearnity Limited All Rights Reserved

Questions – for Corporate

• What is the true cost of implementing and managing systems internally?

• What other systems do I need to integrate with to make a Cloud/SaaS solution viable? Are these located On-Premise or externally? Are multiple systems in use throughout the business?

• Is there unique functionality that is very specific to your organisation or industry? Which are unlikely to be met by out of the box (On-Premise or Cloud/SaaS)?

Page 18: Learning & Talent In The Cloud

Deep insights, pragmatic advice

Deep insights, pragmatic advice

© Copyright Elearnity Limited All Rights Reserved

Questions – for Suppliers

• How many customers and users? What is size of customerorganisations? Can you give me examples of similar customers? How long have they been on your service?

• Do you provide a multi-tenant solution or single system per customer?

– If multi-tenant• How do you handle new releases? What warning do I have of changes to

the system? Can I choose not to activate changes in functionality? • What configuration limitations are there for individual customers? • How can I test the changes prior to live implementation? • What happens if platform updates are incompatible with our client estate?

– If single tenant• How scalable is each customer instance? What is the largest customer

instance you have currently? • How do you handle upgrading customer instances? Can I choose not to

upgrade? • What settings cannot be changed at individual customer level?

Page 19: Learning & Talent In The Cloud

Deep insights, pragmatic advice

Deep insights, pragmatic advice

© Copyright Elearnity Limited All Rights Reserved

Questions – for Suppliers

• What experience do you have of integrating with my HR System(s), and my Learning & Talent Systems or content?

• How do you handle customised requirements? Is customisation possible and how? How might I be impacted by customisations from other customers?

• What proportion of your revenue comes from Cloud/SaaS? What proportion comes from Professional Services?

• What is your customer retention percentage on a year on year basis? Is this information independently audited?

• What is a likely implementation outline for a customer of my requirements?

• What resources do I need to implement and to run the system thereafter?

Page 20: Learning & Talent In The Cloud

Deep insights, pragmatic advice

Deep insights, pragmatic advice

© Copyright Elearnity Limited All Rights Reserved

In Summary

• Cloud/SaaS is now the de facto “go-to” model for Learning & Talent Management systems– For all sizes of organisations SME to Enterprise– High adoption shift

• There are many advantages/benefits from Cloud as a deployment model– Lower cost of entry, better TCO, less IT dependency, faster and

greater innovation, global reach, ….

• But there are also some barriers and issues – concerns on data protection and security, lack of customisation– Also some geographic variation

Page 21: Learning & Talent In The Cloud

Deep insights, pragmatic advice

Deep insights, pragmatic advice

© Copyright Elearnity Limited All Rights Reserved

Thank YouAny Questions?

[email protected]

@dwil23