leave your mark - formatech€¦ · ericsson the program was well organized, ... presentation...

LEAVE YOUR MARKBeirut, Lebanon Antelias, Lebanon Erbil, Iraq Dubai, UAE +961 1 611111 +961 4 444611 +964 7510236966 +971 43695391

CERTIFIED LEARNING PARTNER

www.formatech.com.lb

www.tamayyaz.com

INDEX

About Us

Our Team of Experts

Testimonials

Our Services

Our Workshops

Consultancy & Coaching

Our Clients

Formatech & UNDP

www.formatech.com.lb www.tamayyaz.com

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ABOUT US

Over the past 20 years, Formatech has developed its Business and Management division as well as its Information Technology division. Due to the evolving market requirements, Formatech found the need to partner with an eminent business and management learning provider: TAMAYYAZ.As of year 2010, Formatech became a Tamayyaz Certified Learning Partner.

Explore:Partner with you by immersing into your company, understanding the operations of your organization, probing deeper into areas of opportunity, and identifying the missing gaps and challenges in collaboration with the expertise of your human resources.

Empower:Customize, develop and implement a human capital development program through focus groups, workshops and training modules in order to generate best practice solutions.

Excel:Follow through to make sure that your employees use the authorized principles efficiently and effectively, in order to continuously enhance performance and swiftly move the company towards excellence.

Why Tamayyaz? The Unique Approach

Our Mission

Our Vision

To help individuals master the latest Soft and IT skills in order to meet tomorrow's needs.

To become the central point in the MENA region for personal and professional development through the utilization of innovative learning methodologies.

Our Values

High Performance IntegrityIngenuity Trust Transparency

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OUR TEAM OF EXPERTS

We revolve around a multidisciplinary team of subject matter experts who passionately forge tailor-made solutions in Human Resources Best Practices & Consultancy, Social Media, Sales & E-Marketing, Hospitality, Food Safety, Occupational Safety & Health, Executive Coaching & Career Counseling, 360° Feedback & Psychometric Tools, Team Building, Financial Skills, Leadership Development and Customer Engagement fields. Our team thrives on sharing their experience; therefore, will constantly work in collaboration with your team in order to understand your business and achieve further results.

Through our different programs, our team will enhance and drive career development, improve performance and productivity, and provide you with the right tools to ensure compliance with corporate systems and procedures. Each member of our team will achieve the best of your human capital; they are trained to develop and align individual employees around a clear, focused and strategic direction.


TESTIMONIALS

During our ongoing interaction during the past 4 years, Tamayyaz team demonstrated a high level of ethics, professionalism and quality service. The consultant contributed actively in customizing the modules of the Management development program to meet our needs and was further involved in facilitating this workshop at our various locations. The feedback received from the participants has been highly positive as witnessed by their individual evaluations. I have been personally accompanying the facilitator to those workshops and observed the dedication, positive attitude, high commitment and professionalism in conducting those workshops and in using own competencies and rich experience to get across to participants form various cultures and back-grounds. In few words I would say that Tamayyaz as an organization, the professional facilitator and the team have been up to the level of their reputation and met the expectations of our Group in delivering quality training. I would not hesitate to recommend them to any organization seeking quality and professional development of their staff.

Group Human Resources Director - Midis Group

An excellent workshop, well-tailored to our internal needs and full of useful practical advice delivered in a way understandable to all. Truly an amazing, thought provoking experience. Moreover, the facilitator enthusiasm, excellence, and sense of humor made the course extremely interactive & enjoyable.

Ericsson

The program was well organized, the Facilitator is highly skilled in her knowledge and gave her attention to each individual, she gave fair chance for all participants to demonstrate the techniques as well as analyzing weakness and strength by assessing each other performance; she also gave a good chance of brainstorm on various things and we discussed freely lot of our weaknesses and ways to improve ourselves. Overall it was an excellent program and benefited a lot from it.

Management Team - Chevron Al Bakri Lubricants


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TESTIMONIALS

Thank you for your wonderful Marketing workshop. The presentations and case studies were both informative and entertaining. There was so much useful information such as the facilitator’s tips on improving strategy to deal with competitors and giving more attention to culture.

Zain Telecom - Iraq

Hala Nasr Dagher - Sodetel s.a.l

This programme gave us a great insight on how to communicate and conduct business with international companies. It opens more channels of understanding within the company employees. Our consultant knew the context very well and walked the team through the different phases thoroughly. He did not leave gaps and showed full concern, respect and full knowledge. Thank You.

I want to thank you for the valuable info you shared with us during the “Emotional Intelligence” workshop. It was a really enriching experience at all levels. I already started sharing the info with people around me. It’s amazing how changing the way you think can increase your well-being, which is the best achievement of all!

ACTS

It was a great opportunity for me to discover myself and the people around me whom I deal with on a daily basis and it gave me new ideas on how to improve myself in different areas and on get the best from the people around me. The 2 days passed in a glimpse, yet I have gained insights into myself and given tools for my career worth years of experience.

HEISCO - Kuwait


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OUR SERVICES

SALES& E-MARKETINGHOSPITALITY/

FOOD SAFETY/ OCCUPATIONAL SAFETY & HEALTH

HUMANRESOURCES

BEST PRACTICES& CONSULTANCY

EXECUTIVE COACHING & CAREER

COUNSELING

LEADERSHIPDEVELOPMENT

CUSTOMER ENGAGEMENT

SOCIAL MEDIA

FINANCIAL SKILLS

TEAM BUILDING

360º FEEDBACK& PSYCHOMETRIC TOOLS


OUR WORKSHOPS

612 12 12 12 12 12 12 12 12 12 1212 12121212

LEADERSHIP DEVELOPMENT

2

1 Hrs

Hrs



Body LanguageConflict ManagementCreative Problem Solving and Decision MakingEffective Written CommunicationEmotional IntelligenceLeadershipLeading with Emotional IntelligenceManagement Development ProgramMastering Business NegotiationMastering Face to Face CommunicationPresentation SkillsReport WritingStrategic Business PlanningStress ManagementTime ManagementWork Life BalanceWorking in Teams

Business Etiquette and ProfessionalismCustomer Care MindsetEffective Telephone SkillsHandling Complaints and Difficult CustomersThe Personal Assistant and Secretarial Master Class

Related Services: Mystery Shopper, Mystery Caller and On Site Observation

CUSTOMER ENGAGEMENT

12 12 6

1212


OUR WORKSHOPS

4

3 Hrs

Hrs

HUMAN RESOURCES BEST PRACTICES

912 12 126

4012126

12126


CNSS and TaxationCompensation and BenefitsCompetency Based Recruitment and InterviewingContracts, Warnings and TerminationEmployee DataHR on the JobLebanese Labor LawMotivation, Rewards and RecognitionOrganizational StructurePerformance ManagementPolicies and ProceduresWriting Job Descriptions

1212121212

Advanced Management AccountingCash Flow and Capital Budgeting Effective BudgetingFinance for non-Finance ProfessionalsWorking Capital Management

FINANCIAL SKILLS

5 HrsSALES & E-MARKETING

612 12 12

Cold Calling and Professional Selling over the PhoneConsultative Selling Online MarketingStraight Line Selling and Influence


OUR WORKSHOPS

7Building Your Social Media StrategyManaging Your Company’s Presence on Social MediaSocial CRM Using social Media to build Customers LoyaltySocial Recruitment Strategy

SOCIAL MEDIASOCIAL MEDIA6 Hrs

Hrs

12 2412 6

General IndustryConstructionOil and Gas Maintenance Management

HOSPITALITY MANAGEMENT

8 Hrs

Skills from Set Up to ServiceRestaurant ManagementHygiene Package for Service

OCCUPATIONAL SAFETY AND HEALTH

Basic Food SafetySupervising Food SafetyManaging Food SafetyHACCP

up to 30 up to 60 up to 60

12

2418 3

6123612

9 HrsFOOD SAFETY


OUR WORKSHOPS

Our team building events and outings are a great way to combine learningwith fun activities, challenges, and competition within a corporate environment. Our uniquely designed activities are followed by a debrief where participants will derive learning concepts and discuss ways to apply them on the job. The program stresses on the following outcomes:

TEAM BUILDING ACTIVITIES10STRATEGY

PLANNING

TEAMWORK

TEAM BONDING

QUALITY ORIENTATION

AVOIDING BLAME

LIVING THE VALUES

MEETING OBJECTIVES

LEADERSHIP

MOTIVATION

COMMUNICATION

TRUST


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1 Human Resources AuditHuman Resources Framework DevelopmentHuman Resources Framework - Implementation SupportOutsourcing Human Resources DepartmentCoaching, Supporting and Mentoring Human Resources Professionals

HUMAN RESOURCES SERVICES

PSYCHOMETRIC TOOLS

3Myers Briggs Type Indicator (MBTI) for Inner Self-Awareness and/or Team DynamicsStrong Interest Inventory for Career CounselingSaville Consulting Wave for Executive Leadership

CAREER COUNSELING

Students and Fresh GraduatesWorking Professionals

Formatech coordinates your Consultancy and Coaching opportunities with Tamayyaz who will ensure the achievement and fulfillment of those needs. Tamayyaz is a bespoke provider of tailored solutions for individuals and leading organizations across the Middle East that works collaboratively with its clients to personalize and tailor the right approach and process that will lead organizations and individuals towards the continuous creation of higher performance.

CONSULTANCY & COACHING


CONSULTANCY & COACHING

360º FEEDBACK AND BEHAVIORAL COMPETENCY DEVELOPMENT54 EXECUTIVE COACHING FOR MANAGERS AND LEADERS

Succession PlanningCapacity BuildingCoaching & Mentoring

Behavioral Competency Framework Development360˚ Feedback Debrief and Culture Awareness360˚ Feedback Online Implementation and Reporting Individual One on One Coaching SessionsTraining on becoming a 360 Feedback Coach


OUR CLIENTS

A.N. BoukatherAbamiAbboud MarketingABCAbu Dhabi Retirement Pensions and Benefits Fund - Abu Dhabi Alumni ChapterAgence Universitaire de la FrancophonieAdir InsuranceAdvanced Construction Technology Services (ACTS)Advanced Plastic Industries (API)Afkar Holding S.A.L.Africell Holding S.A.L.Air FranceAir LiquideAishtiAl Baraka Bank S.A.L.Al Bonian GroupAl Fakher Trading Company Al Iktissad Wal Aamal/ AppicoAlbina S.A.L.Allchem S.A.R.L.ALFAAl Salem Johnson Controls American Community School (A.C.S)American University of Sharjah (AUS)Apliman Technologies S.A.L.Arab Center for the Rule of Law and Integrity (ACRLI)Arab Finance HouseArab Open UniversityArab Printing PressARABIA Insurance Company Arabian BEMCO ContractingAramex Lebanon S.A.L.Arope Insurance S.A.L.Aspen Global IncorporatedAzadea Group HoldingAustralian Embassy BeirutAuvia LTDBahman HospitalBank Audi S.A.L.Bank Misr Liban S.A.L.Bank of Beirut S.A.L.Bankers Assurance S.A.L.BankMed S.A.L.Banque du Liban Banque Libano FrancaiseBEL Proche et Moyen Orient Beyrouth S.A.R.L.BEMCO International OffshoreBemco Services Co.BioswissBLC BankBLOM Bank S.A.L.

Blue Mint S.A.R.L.BMB S.A.L.Boecker Public Health S.A.L.Booz & Company (Lebanon) Ltd.Borouj ConsultingBrasserie Almaza S.A.L.Brei S.A.L.Brighter Homes S.A.L.Broadmed S.A.L.BSL BankBTC Networks LebanonC.A.T Offshore S.A.L.Capital Banking Solution Solutions (Offshore) S.A.L.Capital Finance CompanyCarnegie Middle East CenterCenacle de la LumiereCentre de Traitement MonetiqueChamber of Commerce, Industry and Agriculture of BeirutChevron Al Bakri Lubricants Co.Chevron Qatar LimitedChildren Cancer Center of LebanonCiment de SiblineCimenterie Nationale S.A.L.Clemenceau Medical CenterComputers & Communication Technology Offshore S.A.L.Construction Material Company - CMCCosmalineCrown Flour MillsCrown Prince CourtCrowne Plaza Beirut Cyberia- Transmog Inc S.A.L.Dar Al Hayat S.A.R.L.Debbane Agriculture Holding S.A.L.Degremont LibanDelta Net International S.A.L.Delta Trading S.A.LDesco Management S.A.L.Direction Générale de la Sureté GénéraleDolphin EnergyDrive Dentsu S.A.L.Droguerie Mercury S.A.L.Droguerie R. Pharaon & Fils S.A.L.Droguerie Tamer S.A.L.Dubai AirportsDubai Electricity and Water Authority (DEWA)DUO S.A.L.Economic and Social Fund for Development EEE Group S.A.R.L.Electronics Business Equipment (E.B.E)Eli LillyEmirates Center for Strategic Studies and

Research (ECSSR)Emirates Lebanon BankEMMSEntreprises A.R. HourieEricssonEts. F.A. Kettaneh. S.AEver East Med S.A.L.Expeditors International S.A.L.FFA Private Bank S.A.L.Fidus S.A.L.Forad S.A.R.L.Foxminds Solutions LLCFMPS HOLDING S.A.L.Fransabank S.A.L.G & A S.A.L.Gamma GroupGatserelia Nawar & Associates S.A.L.GDP LebanonGetawayGeorges Khoury & Co.Ghia Holding S.A.L.Globalcom Data ServicesGlobMed SolutionsGuardia Systems S.A.L.Halwany ConsumerHamra Shopping and Trading Co. S.A.L.Hands-onHeavy Engineering Industries and Shipbuilding Co. (HEISCO)GlobMed SolutionsGuardia Systems S.A.L.Halwany ConsumerHamra Shopping and Trading Co. S.A.L.Hands-onHeavy Engineering Industries and Shipbuilding Co. (HEISCO)Hikma Liban S.A.R.L.Hypco S.A.L.Inconet Data Management S.A.L.- IDMIncoserv S.A.L. OffshoreIntelligit S.A.L.International Computers and Communication Systems (ICC)International CollegeInternational Executive Service Corps(IESC)International Software SolutionsIntramuro S.A.L.Intrasky Offshore S.A.L.Ipsos S.A.L.Issa Holding S.A.L.iStyleITG S.A.L. Holding JAT OffshoreJava Fire Protection S.A.R.L.


OUR CLIENTS

Jinny Medical S.A.R.L.Jubaily AgrotecJubaily Bros EngineeringJWT MenaKarl Storz Endoskope – East Mediterranean and GulfKaram ElectronicsKettaneh Construction S.A.L.Khalil Masri et Fils S.A.R.L.Khatib & Alami - Consolidated Engineering CompanyKhoury Home Appliances S.A.L.King Food S.A.L.La Regie Libanaise des tabacs et tombacsLafarge Emirates Cement (EMCC)Landmark Retail Lebanon SARLLayout International S.A.L. Lebanese Catering and RestaurantLebanese Credit InsurerLebanese International Touristic Projects SARLLebanese Red CrossLebanese Roasting GroupLeo Burnett S.A.R.L.Les Affichages Pikasso S.A.L.Liban PostLibretek S.A.R.L.Lifco S.A.L.Lunasat Offshore S.A.L.M1 ServicesM.O. Gandour S.A.L.M & C Saatchi S.A.L.MacrotronicsMaintenance Management Group (MMG)Majid Al Futtaim Properties Management Services SAMakhzoumi FoundationMalia TrustMaliksManagement Solution Experts S.A.R.L. (MSE)Marius Saradar Holding S.A.L.Masterpak Matta et Associes S.A.L.MDS S.A.L. HoldingMedica Pharm S.A.L.Medical Shares Trading S.A.L.MedNet LibanMedSystemsMega Prefab S.A.L.MENA Nutrition FZCOMenas Marketing Merit Corporation S.A.L.Meker pour L’Industrie S.A.L.Mersaco (Novartis Consumer Health)Metlife Alico

Metro Superstore S.A.R.L.Middle East Capital Group S.A.L.Mideast Data System S.A.L.Midis Group Ltd. Mike Sport and Co. S.A.L.Millennium Software S.A.L.Mindware S.A.L. Mines Advisory GroupMinimal S.A.L.Ministry of Food S.A.L.MitsuliftMoscanet S.A.L.MT2 S.A.L. OffshoreNavlink Me. S.A.L. OffshoreNear East Commercial Bank S.A.L.Nesma and PartnersNesma Trading Novo NordiskOgeroOMT- Western UnionOTV S.A.Patchi Industrial Co. S.A.L.Pesco Telecom P-Group S.A.L.PharmalinePharmamedic S.A.R.L.Phoenicia IntercontinentalPin-Pay S.A.L.Plus PropertiesPower Tech S.A.R.L.Promedic GroupPrunelleQI CardQuality Telecom ServicesQuantum Estates S.A.L.Rafic Gazzaoui and CoRaouche Arjaan by RotanaRegional Center for Endoscopy (Offshore) S.A.L.Retail Group S.A.L.Right to PlayRim Natural Spring Mineral Water S.A.L.Roadster Diner S.A.R.L.Saba & Co. IPSabis Educational Services S.A.L.SADCO S.A.R.L.Saint Joseph SchoolSallaume Lines S.A.L. (Offshore)Sayed Farms LTDSchneider Electric East Mediterranean S.A.L.ScrapersSEGSelim Ramia and Sons Holding S.A.L.Serene Real Estate S.A.L.SmartCom S.A.L.

SMLCSnagroSociete Ets. Michel Najjar S.A.L.Société Générale de Banque au LibanSociété Georges Et Antoine Gannage S.A.LSodetel S.A.L.Sodexo Services LibanSohat DistributionSports CompanyStat S.A.L.Strategic Decisions Group - SDG S.A.L. OffshoreStudio Vision S.A.L.Suite Home S.A.L.Supply Network SolutionsTanmia Agriculture Development Co. S.A.L. Tarte aux PoivresTasjilTechnica TechnoblueTechnomania S.A.R.L.Tecman IndustryTetracomThe Mediterranean & Gulf Insurance & Reinsurance Co. S.A.L.Touch LebanonTransmog Inc S.A.L.Turnkey SystemsUnifert HoldingUnited Nations Development ProgramUniversal Services and Maintenance S.A.R.L.Unipak S.A.L.VivacellViamobileWe Market S.A.L. Offshore Webcor GroupWonderful Productions S.A.L.Wooden Bakery World Vision LebanonZakka Multitec S.A.R.L.Zain IraqZayed Higher Organization for People with Special Needs

.

Lebanese Red CrossLebanese Roasting GroupLeo Burnett S.A.R.L.Les Affichages Pikasso S.A.L.Liban PostLibretek S.A.R.L.Lifco S.A.L.Lunasat Offshore S.A.L.M1 ServicesM.O. Gandour S.A.L.M & C Saatchi S.A.L.MacrotronicsMaintenance Management Group (MMG)Majid Al Futtaim Properties Management Services SAMakhzoumi FoundationMalia TrustMaliksManagement Solution Experts S.A.R.L. (MSE)Marius Saradar Holding S.A.L.Masterpak Matta et Associes S.A.L.MDS S.A.L. HoldingMedica Pharm S.A.L.Medical Shares Trading S.A.L.MedNet Liban

MedSystemsMega Prefab S.A.L.MENA Nutrition FZCOMenas Marketing Merit Corporation S.A.L.Meker pour L’Industrie S.A.L.Mersaco (Novartis Consumer Health)Metlife AlicoMetro Superstore S.A.R.L.Middle East Capital Group S.A.L.Mideast Data System S.A.L.Midis Group Ltd. Mike Sport and Co. S.A.L.Millennium Software S.A.L.Mindware S.A.L. Mines Advisory GroupMinimal S.A.L.Ministry of Food S.A.L.MitsuliftMoscanet S.A.L.MT2 S.A.L. OffshoreNavlink Me. S.A.L. OffshoreNear East Commercial Bank S.A.L.Nesma and PartnersNesma Trading Novo Nordisk

OgeroOMT- Western UnionOTV S.A.Patchi Industrial Co. S.A.L.Pesco Telecom P-Group S.A.L.PharmalinePharmamedic S.A.R.L.Phoenicia IntercontinentalPin-Pay S.A.L.Plus PropertiesPower Tech S.A.R.L.Promedic GroupPrunelleQI CardQuality Telecom ServicesQuantum Estates S.A.L.Rafic Gazzaoui and CoRaouche Arjaan by RotanaRegional Center for Endoscopy (Offshore) S.A.L.Retail Group S.A.L.Right to PlayRim Natural Spring Mineral Water S.A.L.Roadster Diner S.A.R.L.Saba & Co. IPSabis Educational Services S.A.L.

SADCO S.A.R.L.Saint Joseph SchoolSallaume Lines S.A.L. (Offshore)Sayed Farms LTDSchneider Electric East Mediterranean S.A.L.ScrapersSEGSelim Ramia and Sons Holding S.A.L.Serene Real Estate S.A.L.SmartCom S.A.L.SMLCSnagroSociete Ets. Michel Najjar S.A.L.Société Générale de Banque au LibanSociété Georges Et Antoine Gannage S.A.LSodetel S.A.L.Sodexo Services LibanSohat DistributionSports CompanyStat S.A.L.Strategic Decisions Group - SDG S.A.L. OffshoreStudio Vision S.A.L.Suite Home S.A.L.Supply Network SolutionsTanmia Agriculture Development Co. S.A.L. Tarte aux Poivres

TasjilTechnica TechnoblueTechnomania S.A.R.L.Tecman IndustryTetracomThe Mediterranean & Gulf Insurance & Reinsurance Co. S.A.L.Touch LebanonTransmog Inc S.A.L.Turnkey SystemsUnifert HoldingUnited Nations Development ProgramUniversal Services and Maintenance S.A.R.L.Unipak S.A.L.VivacellViamobileWe Market S.A.L. Offshore Webcor GroupWonderful Productions S.A.L.Wooden Bakery World Vision LebanonZakka Multitec S.A.R.L.Zain IraqZayed Higher Organization for People with Special Needs


FORMATECH & UNDP

UNDP has united with Formatech in certifying their training programs.Both entities joined forces to push the United Nations Millennium Development Goals (UN MDGs) forward. Accordingly, starting January 2015, all participants attending workshops at Formatech’s Business Division will be receiving an individual certification accredited by UNDP-Lebanon after reviewing and integrating the UN MDGs.


leave your mark - formatech€¦ · ericsson the program was well organized, ... presentation...

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