lecture plan - ii

MANAGEMENT EDUCATION & RESEARCH INSTITUTE

POST GRADUATE DIPLOMA IN MANAGEMENT

SPRING SESSION

SCHEME OF COURSES

SEMESTER-II

201 Human Resources Management 202 Operations Management 203 Marketing Management 204 Managerial Skills Development 205 Business Research 206 E- Business 207 Financial Management 208 Operations Research



SEMESTER II

BATCH: 2012-2014

201- HUMAN RESOURCE MANAGEMENT

COURSE OUTLINE

Course Instructor: Ms.Maitri

COURSE OBJECTIVE

The objective of this course is to provide students a comprehensive review of essential personnel

management concepts and techniques in a highly practical and understandable form.

This Course will aid the students in having a clear understanding about the concepts,methods and

techniques and issues involved in managing human resource so as to facilitate employing,maintaining and

promoting a motivated force in an organization.

EVALUATION

Besides the Semester end- examination, the students will be continuously assessed during the course on

the following basis:

(a) Research Project/ Presentation/

Assignments : 20 marks

(b) Mid Term Test : 20 marks

(c) Attendance : 10 marks

(d) End Term Exams : 50 marks

Total : 100 marks

METHODOLOGY

Lectures assisted by Case Studies, Presentations & Discussions.

TEACHING PLAN

Detailed Course Outline References Sessions

UNIT 1

Introduction to Human Resource Management: Concept of

HRM, Nature, Scope, Functions,

Objectives, Processes, Importance and Evolution of HRM,

HRM Models (In India and Abroad), Roles

and Responsibilities of HR managers.

Competitive Challenges and HRM: Technological

Changes, Workforce Diversity, Employee

Empowerment, Managing Protean Careers, Moonlighting

Phenomenon etc.

Case Study

Text

K.Aswathappa

Supplementary

David A. Decenzo & Stephen

P. Robbins

7

UNIT II

Strategy and Workforce Planning: Strategic Planning and

HR Planning: Linking the Processes,

Methods and Techniques of Forecasting the Demand and

Supply of Manpower, Computing Turnover

and Absenteeism, Job Analysis, Job Design: Behavioral

Concerns, Ergonomic Considerations and

Flexible Work Schedules.

(10 Hours)

Presentation

Text

K.Aswathappa

Supplementary


P. Robbins

C.S.Venkataratnam &

B.K. Srivastava

C.B. Memoria, Flippo

7

UNIT III

Expanding the Talent Pool: Recruitment, Selection, Career

Management: Developing Talent

Overtime, Career Development Initiatives, HRM

Competencies: Roles of HR Generalists and HR

Specialists, Training & Development, Appraising and

Improving Performance: Performance Appraisal

Programs, Processes and Methods, Job Evaluation,

Managing Compensation, Incentives and

Employee Benefits, Health and Social Security Measures,

Managing Labor Relations: An Overview.

(18 Hours)

Role Play

Text

K.Aswathappa

Supplementary

Flippo


P. Robbins

7

UNIT IV

Contemporary Issues in HR – Strategic Human Resource

Management, International Human

Resource Management Creating High Performing HR

Systems: Wellness Programs and Work Life

Balance and Green HRM

Human Resource Information Systems, Human Resource

Audit, and Human Resource Accounting,

(14 Hours)

Action Learning

Text

K.Aswathappa

Supplementary


P. Robbins

C.S.Venkataratnam &

B.K. Srivastava

7

Complete Overview of Syllabus

2

Total

30

Text Book

1. K.Aswathappa – Human Resources and Personnel Management, Tata McGraw Hill, 1997

Reference Book 1. Snell et al (2010). Human Resource Management, Cengage Learning(India Edition).

2. Dessler et al (2008). Human Resource Management, Pearson Education.

Reference Books

3. Armstrong, M. (2009). Armstrong’s Handbook of Human Resource Practice, Kogan Page

4. Lepak, D. & Gowan M. (2009). Human Resource Management, Pearson Education.

5. Ivancevich (2009). Human Resource Management, Tata Mc Graw Hill

6. Denisi, A S, Griffin, R W (2005). HRM an Introduction, Cengage Learning 7.K..Aswathappa – Human Resources and Personnel Management, Tata McGraw Hill, 1997

8.Davi A. Decenzo and Stephen P. Robbins –Human Resource- Pearson

9.Management, New Delhi, Prentice Hall of India Private Ltd., Fourth Edition.

10.Edwin B. Flippo – Personal Management, New York, Mc Graw Hill Book Company, International Edition, 1984

11.C.S. Venkataratnam and B.K. Srivastava, Personnel Management and Human Resources, New Delhi, Tata Mc Graw Hill

Publishing Company Ltd., 1991

12.C.B. Memoria, Personal Management (Management of Human Resource), Himalaya Publishing House, Twelfth Edition

Reprint, 1997

13.Human Resources Management by Gary Dessler

**



SEMESTER II

Batch: 2012-2014

Operations Management (202) Course Instructor: Lalit Sukhija

COURSE OBJECTIVES (1) The objective of this course is to develop a basic understanding of various Operations

Management concepts, terminologies and processes. (2) To develop strategic thinking about Operations management. (3) To make students understand new metaphor that characterizes Production and Operations

Management in the IT and computer age. (4) To familiarize students with current Operations Management practices in organizations.

METHODOLOGY

(1) The pedagogy will be lectures, discussions, case analysis and assignments. (2) Audio-Visual aids will be used during the course.

Case studies will be specified for preparation to supplement learning wherever the faculty finds it

appropriate.

EVALUATION

Case Analysis / Project: 20 marks

Mid Term Exam: 20 marks

Attendance: 10 marks

End Term Exam: 50 marks

----------------------------------

Total: 100 marks

----------------------------------- P.T.O

TEACHING PLAN

Detailed Course Outline References No. of Sessions

UNIT: - 1 Nature of Production ; Production management and Operations

management ; Emerging role of the POM manager ; Recent trends in

POM

Chapter 1, Production and

Operations Management,

Aswathappa & Bhat.

2

Operations objectives and Operations strategies ;

Elements of Operations strategy .



Aswathappa & Bhat.

2

CASE STUDY.

Production and Operations

Management, Upendra

Kachru.

1

UNIT: - II Product Design - Concept, importance and

approaches to product design ;

Process Design – Definition, basic process types ;

Make or Buy Decisions .



Aswathappa & Bhat.

4

CASE STUDY.


Management, Upendra

Kachru.

2

UNIT: -III

Capacity Planning – Concept, Major capacity

decisions, Types of capacity, Developing

capacity alternatives .



Aswathappa & Bhat.

2

Facility Location – Factors effecting location

choices, Location models

Facility Layout – Meaning, Principles of layout, Types of layout

Chapter 8 & 9, Production and


Aswathappa & Bhat.

3

CASE STUDY.


Management, Upendra

Kachru

2

UNIT: -IV

Production planning and control – concept,

production planning functions, production

control functions

Aggregate Planning – Concept, Approaches to aggregate planning

Chapter 11&12 , Production

and Operations Management,

Aswathappa & Bhat.

3

Material Requirement Planning

Scheduling for Services

Chapter 13&14, Production


Aswathappa & Bhat.

2

UNIT: - V

Materials Management



Aswathappa & Bhat.

2

Purchase Management- Concept, Vendor

Rating



3

Aswathappa & Bhat.

Just In Time – Introduction , Characteristics ,

Kanban system

Supply Chain Management



Aswathappa & Bhat.

2

Total Number of Sessions 30

Text Book

Aswathappa & Bhat, “Production and Operations Management”, Revised 2nd Edition 2008,

Himalaya Publishing House.

Supplementary Readings:-

1. Kachru Upendra, “Production and Operations Management”, Excel Books. 2. Adam & Ebert, “Production and Operations Management”, 5th Edition, PHI.

*************************************



SEMESTER II

BATCH: 2012-2014

MARKETING MANAGEMENT (203) COURSE OUTLINE

Course Instructor: Mr Samarth Singh

COURSE OBJECTIVES

(1) The objective of this course is to develop a basic understanding of various marketing concepts, terminologies and processes.

(2) To develop strategic thinking about customer and market place.

(3) To make students understand new metaphor that characterizes marketing in the age of

information democracy.

(4) To familiarize students with current marketing practices in organizations.

METHODOLOGY

(1) The pedagogy will be lectures, discussions, case studies, assignments and role-plays.

(2) Audio-Visual aids will be used during the course.

EVALUATION

Besides the Semester end- examination, the students will be continuously assessed

during the course on the following basis:

(a) Research Project / Case Analysis : 20 marks (b) Mid Term Test : 20 marks (c) Attendance : 10 marks (d) End Term Exams : 50 marks

Total : 100 marks

TEACHING PLAN

Detailed Course Outline References No. of Sessions

UNIT I-------

Marketing definitions & Core marketing concepts,Customer driven marketing strategy-production concept,product concept,selling concept,marketing concept

Text

Kotler, Armstrong,Agnihotri

Supplementary

Ramaswamy, Nama Kumari

2

The central role of strategic planning, The nature and contents of a marketing plan.Marketing mix

Text


Supplementar


2

Marketingenvironment,green marketing,frugal marketing

Text


Supplementary


2

UNIT II------

- •Marketing information system

Marketing research process

Customer value, satisfaction and loyalty- CPV,CLV,RACLV,Data warehouse and datamining

Text


Supplementary


2

Consumer Behavior-The decision process

Text


Supplementary


2

Market segmentation and targeting

Identifying and analyzing competitors

Text


Supplementary


2

UNIT III-------

Role of Brands, Brand Equity, Branding strategies

Positioning and Differentiation

Text


Supplementary


2

PRODUCT

Product Levels, Product Mix, Packaging, Labeling.

Product life-cycle strategies

Text


Supplementary


2

New Product Development

Text


Supplementary


2

UNIT IV -------

PRICE

Understanding Pricing, Setting the Price, pricing strategies Adapting the Price

Text


Supplementary


2

PLACE

The role of marketing channels, channel

Text


design decisions, channel management decisions

Supplementary


2

Retailing , Wholesaling & Market Logistics Text


Supplementary


2

UNIT V-------

PROMOTION

The role of marketing communications, developing effective communications

Text


Supplementary


1

Advertisement, Personal selling Sales promotion, Public relations

Direct Marketing,online marketing Interactive Marketing .

Text


Supplementary


2

Marketing of services

Global Marketing

Text


2

Supplementary


Organizing the marketing department

Marketing implementation and control

Text


Supplementary


1

Total Number of Sessions 30

Text Book

Marketing Management – A South Asian Perspective by Kotler, Armstrong,Agnihotri Pearson

Publication


1.Marketing Management by Ramaswamy, Nama Kumari( 4rd Edition)

2. Kellogg on Marketing by Iacobucci

3.Marketing by Etzel, Walker, Stanton (13th Edition)

4.Marketing Management by Rajan Saxena (3rd Edition)



SEMESTER II

BATCH: 2012-14

204-MANAGERIAL SKILLS DEVELOPMENT

COURSE OUTLINE

Course Instructor: Mrs. Monika Sharma

COURSE OBJECTIVE

The objective of this course is to train the budding managers to communicate effectively and develop their personality by giving them practical exercises and activities so that they gain the confidence and become apt to work in a global environment.

METHODOLOGY

The pedagogy will include Lectures, Group Discussions, Mock Interviews, Presentations, Role Play & Case Studies.

EVALUATION

(A) BOOK PRESENTATION(AT THE END OF SEMESTER):

---PRESENTATION AND WRITTEN SUMMARY-------------------------25 MARKS

(B) MOCK INTERVIEWS--------------------------------------------------------25 MARKS

(C) GROUP DISCUSSION--------------------------------------------------- ----15 MARKS

(D) EXTEMPORE ---- ------------------------------------------------------------ 15 MARKS

(E) ATTENDANCE----------------------------------------------------------------10 MARKS

(F) ROLE PLAY/GROOMING BEHAVIOUR/INTERACTION)-------------------------------------------10 MARKS

-------------------------

TOTAL 100 MARKS

TEACHING PLAN:

COURSE CONTENTS SESSIONS

Unit I

Strengthening Oral Communication:

Presentations

PRESENTATION SKILLS(importance of presentation skills,

capturing data, guidelines to make presentations interesting, Voice

and picture integration

body language, voice modulation, audience awareness, presentation

plan,

visual aids, styles of presentation. Presentation by students. (Book

Presentation at the end of semester)

Extempore

5

5

Unit II

Strengthening Oral Communication:

Role Playing

Debates

Quiz.

5

Unit III

Strengthening Written Communication:

Case Studies.

Exercises on Corporate Writing

Creative Writing

Poster Making

Framing Advertisements

Slogans

Captions

Preparing Press Notes.

5

Unit IV 5

GROUP DISCUSSIONS

What are recruiters looking for? Why do they have it in their selection

process? How to go about it? Do’s &Don’ts of G.D. Conducting mock group

discussions in groups – providing inputs to the students, thereby bringing in

the requisite changes in their participation/facing a

G.D.

INTERVIEWS / MOCK INTERVIEW

Concept of interview/types of interview/preparing students on 30 most FAQ’S

Do’s & Don’ts of facing an interview Checklist etc

Conducting Mock Interviews/ Counseling each student on the shortcomings

and bringing in the improvements therein

5

TOTAL 30

Reference Books :

1. Business Communication & Personality Development by Biswajit Das

2. Communication Skills By Leena Sen

3. Business Communication by PD Chaturvedi & Mukesh Chaturvedi

4. Communication Skills for Engineers by Sunita



SEMESTER II

BATCH: 2012-2014

206- RESEARCH METHODOLOGY

COURSE OUTLINE

Course Instructor : Ms. DeepShikha Kalra

COURSE OBJECTIVE:

The course has been designed with following objectives:

i) To familiarise the students with the current and past theory and practice of ‘Business Research’ in India and abroad.

ii) To sensitise them to the best practices in Business Research.

iii) To enable them to understand the importance of knowing research better.

iv) To help them comprehend the variety of factors which influence research in business.

v) To facilitate a positive attitude towards research in general and business rsearch in particular.

6. Pedagogy

Prior reading of suggested course material for each session happens to be a prerequisite for each

participant (that includes the Faculty too) to meaningfully reflect his/her point of view. Since the reading

material will be quite exhaustive, barring exceptions, the role of faculty member is restricted to that of a

facilitator or a moderator. Each session shall involve discussion among participants with practical

examples and supplements from the faculty member.

Case studies/Assignments will be specified for preparation to supplement learning wherever

the faculty finds it appropriate

EVALUATION:

Besides the Semester end- examination, the students will be continuously assessed

during the course on the following basis:

(a) End Term Exams : 50 marks

(a) Written Assignments/ Case Analysis/ Presentation : 20 marks

(b) Mid Term Test : 20 marks (c) Attendance : 10 marks

Total : 100 marks

Course Content

The programme will unfold as per following Session-wise Teaching-Learning Plan:

Section Session No. Theme You have to come prepared

with/for

I

Introduction 1. Intro to Business Research, Chapter 1

3. Research Process Chapter 4

4.

Problem definition and the

research proposal Chapter 6

5.

Exploratory research and

qualitative analysis Chapter 7

6. Secondary data Chapter 8

II

Primary

Research

7. Survey Research: An overview Chapter 9

8-9.

Survey Research:

Communication with

respondents

Chapter 10

10. Observation methods Chapter 11

III

Measurement

Concepts

12. Measurement and scaling

concepts Chapter 13

13. Attitude Measurement Chapter 14

14-15. Questionnaire Design Chapter 15

IV

Sampling and

Fieldwork

16-17. Sample design and sampling

procedure Chapter 16 (

18. Determination of sample size Chapter 17

19-20 Fieldwork Chapter 18

V

Data Analysis

and

presentation

21. Editing and Coding Chapter 19

22. Basic data analysis Chapter 20

23. Univariate analysis Chapter 21

24.

Bivariate Analysis: test of

difference Chapter 22

27. Communicating research results Chapter 25

28-30 Presentation of Group projects.

Prescribed Text:

Zikmund William G, Business Research Methods, Seventh Ed., Thomson South Western

Recommended Websites:

i) www.agencyfaqs.com ii) www.domain_b.com

http://www.agencyfaqs.com/

http://www.domain_b.com/


POST GRADUATE DIPLOMA IN MANAGEMENT SEMESTER II

BATCH 2012-2014

207 : E-BUSINESS

COURSE OUTLINE

Course Instructor: Mrs.B.Rajeswari

COURSE OBJECTIVE The objective of this course is to impart understanding of the concepts and various application issues of

e-business like Internet infrastructure, security over internet, payment systems and various online

strategies for e-business.

METHODOLOGY

1. The pedagogy will be lectures & exercises and also related case study. 2. Audio Visual aids will be used extensively during the course.

EVALUATION Besides the Semester end- examination, the students will be continuously assessed during the

course on the following basis:

1. Mid Term Examinations : 20 marks

2. Internal assessment

(Presentations & Assignments) : 20 marks

3. Attendance : 10 marks

4. End Semester Examinations : 50 marks Total : 100 marks

Contd…2..

: 2 :

TEACHING PLAN:

Detailed Course Outline Reference

s

No. of

Sessions

Unit I

Introduction to e-business:

1) Electronic Business, Electronic Commerce, Types of Electronic Commerce, Benefits, Limitations and Barriers of E-commerce

2) Electronic Commerce Models 3) Value Chains in Electronic Commerce

Ch-1,2

Bharat

Bhasker

Ch-1,2

Awad

6

Unit II

The Technology of e-commerce:

1) Web Based Tools for Electronic Commerce 2) Intranet, Composition of Intranet, Business Applications

on Intranet, Extranets. 3) Electronic Data Interchange, Components of Electronic

Data Interchange, Electronic Data Interchange Communication Process.

Ch-3

Bharat

Bhasker

Ch-

4,10,11

Awad

6

Unit III

Security Issues in e-business

1) Security Overview, Electronic Commerce Threats 2) Encryption, Cryptography, Public Key and Private Key

Cryptography, Digital Signatures, Digital Certificates 3) Securing E-commerce Networks: Security Protocols such

as HTTP, SSL, Firewalls, IDS, VPN

Ch-8,9

Bharat

Bhasker

Ch-13,14

6

Awad

& Web

Resources

Unit IV

Electronic Payment System

1) Concept of e-Money 2) Electronic Payment System, Types of Electronic Payment

Systems, Smart Cards, Stored Value cards and Electronic Payment Systems, B2B Electronic payments

3) Infrastructure Issues in EPS, Electronic Fund Transfer.

Ch-15

Awad

& Web

Resources

6

UNIT V

e-Business Applications & Strategies

1) Business Models & Revenue Models over Internet 2) Mobile Commerce 3) Legal, Ethical and Societal Impacts of E-Commerce.

Ch-13

Bharat

Bhasker

Ch-6,12

Awad

& Web

resources

6

Presentations 2

Total 32

Text Books

1. Dave Chaffey (2009). E-Business and E-Commerce Management- Strategy,

Implementation and Practice, 3rd Edition, Pearson Education.

2. Bharat Bhaskar (2009). Electronic Commerce- Framework, Technologies and

Applications, 3rd Edition, Tata McGraw Hill.

3. Elias M. Awad (2007). Electronic Commerce- From Vision to Fulfillment, 3rd Edition.

PHI Learning.

Reference Books

1. Efraim Turban, David King, Dennis Viehland, Jae Lee, (2009): Electronic Commerce

– A Managerial Perspective, 4th Edition, Pearson Education.

2. Joseph, P.T. and S.J. (2008). E-Commerce – An Indian Perspective, 3rd Edition, PHI.

3. Schneider Gary P. and Perry, James T (2007). Electronic Commerce Strategy, 1st

Edition, Cengage Learning.



SEMESTER II

BATCH: 2012-2014 208 – FINANCIAL MANAGEMENT

COURSE OUTLINE

Course Instructor : Prof. B.C. Sehgal

COURSE OBJECTIVE

The objective of this course is to develop skills which are useful for understanding and dealing

effectively with finance in organization.

METHODOLOGY

(a) The pedagogy will be Lectures, Case Study, Discussions and Presentations.

EVALUATION

Besides the Semester end- examination, the students will be continuously assessed during the

course on the following basis:

(a) End Term Exams : 50 marks

(d) Written Assignments/ Case Analysis/ Presentation : 20 marks

(e) Mid Term Test : 20 marks (f) Attendance : 10 marks

Total : 100 marks

Contd…2…

TEACHING PLAN:

Detailed Course Outline References Sessions

UNIT I

Introduction

Finance function & goals of F.M.

Text

IM. Pandey - Chap.1

Supp.

Prasanna Chandra –Chap.1

½

Financial Flows & forecasting Text

IM. Pandey - Chap.2

Supp.


1

Fundamental valuation concepts

Time value of money

Text

IM. Pandey - Chap.3

Supp.


2

UNIT II

Capital Budgeting

Basic Concepts

Methods of Appraising investment proposals

Cost of Capital

Risk Analysis in Capital Budgeting

Text

IM. Pandey - Chap.6-8

Supp.


½

2

2

2

UNIT III

Capital Structure & Dividend Policy

Analysis of leverages

Capital Structure & cost of capital

Dividend policy and Internal financing

Text

IM. Pandey - Chap.26

IM. Pandey - Chap.10-12

Supp.


& 21

2

2

2

UNIT IV

Working Capital & Management

Nature & scope

Determination and Computation

Management of Cash

Management of Receivables

Management of inventors

Financing Current Assets

Text

IM. Pandey Chap.18-22

Supp.


to 25

½

2

1

2

2

½

UNIT V

Financial analysis planning & control

Financial statement Analysis

Leasing, Hire purchase and project

financing

Merger & Acquisition

International Financial Management

Text

IM. Pandey Chap.23-24

Chap 28

Chap 29

Chap 30

3

1

1

1

TOTAL NO. OF SESSIONS 30

Text Book

I.M. Pandey, Financial Management , Vikas Publishing House Pvt. Ltd. , Ninth edition


Prasanna Chandra, Fundamentals of Financial Management, Tata Mc Graw Hill Publishing Company

Ltd., Forth Edition



SEMESTER II

BATCH: 2012-2014

OPERATIONS RESEARCH

COURSE OUTLINE

Course Instructor: Pankaj Kumar

OBJECTIVE

Present Course outline has been designed to impart the basic skills in Operations Research which would

be relevant to a manager. This time training will continue to provide students an understanding of

problem-solving methods based upon a careful discussion of model formulation, solution procedure and

analysis. This easy-to-understand approach would enable readers to develop the required skills and

apply operations research techniques to all kind of decision-making problems.

METHODOLOGY

The pedagogy will be lectures, exercises, test-series & assignments.

EVALUATION

Besides the Semester end-examination, the students will be continuously assessed during the course on

the following basis:

(a) Test/Assignments : 20 marks

(b) Mid Term Test : 20 marks

(c) Attendance : 10 marks

(d) End Term Exams : 50 marks

Total : 100 marks

Contd......

TEACHING PLAN:

Detailed Course Outline TOPICS References No. of

sessions

UNIT I -Historical background of OR Text 01

Operations Research: An Introduction

-Defining the OR

-Main Features of OR

-Methodology of OR

-Applications of OR

J. K. Sharma

Chapter 1

Linear Programming: Application and Model Formulation

-Basic Structure of LPP model

-Formulation of LPP model

- Applications of LP

- Limitations of LP

Text

J. K. Sharma

Chapter 2

02

UNIT II

Linear Programming: Solutions

-The Graphical Method-feasible

region and solutions

-The Simplex Method: Problem

involving minimization type

-Duality in LP only behavior

Text

J. K. Sharma

Chapter 3

Chapter 4

Chapter 5

04

Assignment Problem

-Hungarian method

-Balanced case

-Unbalanced case

-Maximization situation

-Practice questions

Text

J. K. Sharma

Chapter 10

04

UNIT III

Transportation Problem

-Least Cost Method (LCM)

-North-West Corner Method (NWCM)

-Unit Cost Penalty Method/Vogel’s

Approximation Method (VAM)

Text

J. K. Sharma

Chapter 9

05

UNIT IV

Project Management: PERT and CPM

-Networking: CPM and PERT

applications

-Slackness in the activities

-EST, EFT, LST, LFT and IF in CPM

-PERT

Text

J. K. Sharma

Chapter 13

06

Text Book:

Operations Research, J. K. Sharma, Macmillan India Ltd. 2010 Edition

Reference Books:

1. Quantitative Techniques for Decision Making, Gupta & Khanna, PHI

2. Operations Research for Managers, A V Hans, BRHD International Society, 2011 Edition

3. Operations Research, Winston, ThomsonPress

UNIT V

Deterministic Inventory Control Models

-Meaning of Inventory Control

-Factors involved in Inventory

Management

-Inventory Model Building

-EOQ model with constant rate of

demand

-EOQ model with different rate of

demand

-EOQ model with shortages

-Practice questions

Text

J. K. Sharma

Chapter 14

06

TOTAL NO. OF SESSIONS 28

lecture plan - ii

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