Careers & Innovation in Facilities Management

Author: Mark WhittakerDate: Monday 24th June 2013

The two main objectives of today are…

“To provide you with an insight into working within facilities management & the career opportunities available.

In addition, I want to help broaden your understanding of the industry & show the latest innovations which will affect the future direction of the Facilities Management industry.”

Objectives

The aims of your visit?

Soak it all up

Start to apply the learning

Be different & distinctive

1. Getting to know each other.

2. The FM Market

3. Integral & my role

4. Careers in FM

5. Innovation in FM

6. Questions and Answers.

Lecture Content

To start ….a question about YOU

How many of you have a firm idea what career path you wish to take, post graduation?

My Career Path

When I was 18……..my career choice…

Yes, I was a University Student Once

My Path into FM

So what attracted me into FM?

2. The UK & Malaysian FM Market Sectors

What is Facilities Management?

“Facilities management is the integration of processes within an organisation to maintain and develop the agreed services which support and improve the effectiveness of its primary activities”.

  (CEN the European Committee for Standardisation)

Facilities management encompasses multi-disciplinary activities within the built environment and the management of their impact upon people and the workplace.

It contributes to the delivery of strategic and operational objectives. On a day-to day level, effective facilities management provides a safe and efficient working environment, which is essential to the performance of any business – whatever its size and scope.

The basics

What is at the core of Facilities Management?

"A profession that encompasses multiple disciplines to ensure functionality of the built environment by integrating people, place, process and technology."

People

Process

Technology

Place

What is Facilities Management?

“The management of buildings, physical plant and services.

The services are sometimes considered to be divided into 'hard services' and 'soft services.' Hard services includes such things as ensuring that a building's air conditioning is operating efficiently, reliably, safely and legally. Soft services includes such things as ensuring that the building is cleaned properly and regularly or monitoring the performance of contractors (e.g. builders, electricians).

The basics

Estimates vary; market research suggests that, in the UK alone, the sector is worth between £40bn and £95bn per annum

“We need to let more people know just how important the FM industry is in the running of the country as well as the contribution the FM industry makes to the UK economy. We represent £40bn in turnover and over 500,000 employees; 5% of GDP is a significant amount.”

Chris Hoar, Chief Executive

Current Market Size

Who are the major UK FM players?

Facilities Management in Malaysia

“The lack of integration between control systems in buildings today is a main inhibitor to optimized

facilities management.”(Frost & Sullivan)

“The ultimate benefit of FM, i.e. value appreciation of the property, image and long term cost, has to be fully understood and appreciated by building owners for the industry to develop.”

(Mr Tung Chee Kuan, Jurutera)

3. Integral & My Role

Integral Company Highlights

Electrical, Mechanical & Fabric Specialists

Business independently owned and managed

£239m Turnover in 2012

Over 3,000 directly employed staff

1,500 mobile technicians throughout the UK

Local focus, national strength - 13 UK branches

ISO 9001, 14001 and 18001 accredited

88% of services delivered by “in house engineers”

3. Careers in FM

Chance or Choice?

What do you need to be successful in FM?

Kate Morris-Bates, Head of FM

Customer Focussed

Determined

A believer in the value of FM

What to do?

Qualify

Network Seek Opinions

Absorb Be Flexible

http://www.bifm.org.uk/bifm/careerdevelopment

Careers In FM – Source Material

Common Twitter Hashtags

#facilitiesmanagement#FACMAN

#facilitymanagement

#FMThinking

#BIFM

1. Research the market you want to work in & seeks the views of others

2. Identify your personal strengths3. Identify what potentially excites you about FM4. Build good networks through social media & CIDB5. Be different, distinctive & sell yourselves, “what benefits

could you bring to an organisation”

And finally “persevere lad…. you’ll get there.”

Take the knocks Be flexible Stay positive Move on

My advice

4. Innovation in FM

What is Innovation in FM?

“Innovation in facilities management is the introduction of a new product or process, which delivers tangible and measureable benefits in terms of operational cost reductions, increased efficiency and optimising building usage and performance.It is not merely process improvements.”

How do others define “innovation”?

Why is Innovation important?

Is Innovation being delivered in the UK?

60% of respondents agree innovation is being delivered in the facilities management industry.

“True innovation often requires a financial input from the client. Most clients are cutting back on investments and research and development, which causes difficulty in delivering cost effective and innovative solutions”

Key Innovations in Facilities Management

(1). Building Information Modelling (BIM)

BIM

Owner

Architect

M&E Engineers

Facilities ManagersInterior

Designers

Civil Engineers

Construction

(1). Building Information Modelling (BIM)

BIM Benefits: Co-ordination & Collaboration Easier Maintenance of Building Lifecycle Greater connection between building designers & end users Greater customisation and flexibility Easier conflict detection & resolution Optimisation of cost Improved asset database & understanding

(2). Space Utilisation

Greater analysis of how building assets are being used.

Identification of cost savings as companies downsize operations

More scientific measurements of space utilisation, particularly in building design

A key driver in the design of new properties, particularly within the education sector Space

utilisationSeat

occupancy: Room

frequencySpace

Efficiency

(3). Flexible Workspaces

“Hot desking” more common

More flexible shift patterns

Greater home working

Greater focus on enjoyable working environment & the impact on businesses performance

(3). Flexible Workplaces – Media City

3). Flexible Workplaces – 1 Angel Square

(4). Service Integration - IFM

Greater bundling of FM services to achieve economies of scale

Greater outsourcing opportunities

Ability for organisations to concentrate on their core business activities

Hard FM

Soft FM

Total FM Solution

(5). Greater Collaboration/Partnership

Private Finance Initiative (now Public Private Partnerships) with crucial element of building life cycle costings.

Longer term contracts encourage investment

Greater outsourcing

Shared targets and goals & reward schemes

Advantages of Longer Term Contracts

Partnership Approach & Relationship Building

Joint Goal and Target setting

Stability and reliability

Supplier Investment

Innovation in Service Delivery

Reduced Procurement costs

Flexibility in service delivery

(6). New/Enhanced Technology

LED Lighting Voltage Optimisation More integrated Building

Management Systems Smart Energy Meters Data Loggers

(7). Information/Knowledge Share

Integrated CAFM Systems Web access Real Time Data Detailed Management Reporting Electronic Certification Social Media

(8). Sustainability

The ‘Green Agenda’ will grow in importance in the future

Helping customers achieve their Carbon Reduction Commitments

Green Technology, such as biomass boilers, Combined Heat & Power (CHP) systems

Focus on Ethical Trading and Waste Management and recycling

Most significant FM Innovations?

“I think the biggest impact has been the way the new technologies - GPS/Tablets/Social media etc. have been utilised by different organisations to eliminate wasted process and provide smarter service.” Martin Pickard, FM Guru Consulting

“The biggest change for me has been the development of the outsourced market. There are a number of suppliers in the industry who now really understand what FM is all about and are providing a service that matches the clients’ needs.” Julie Kortens, Head of FM,Channel 4

“The one area which does look as if it will impact is the advent of Building Information Management systems, albeit that these systems are very much in the infancy and current CAFM technology is not up to speed with it. Iain Murray, Principle Consulting

4. Five Key Benefits innovation can deliver in FM?

FM Innovation

Cost Savings

Improved Profitability

Streamlined processes

Greater building/ asset knowledge/

understanding

Market Differentiation

What can stifle innovation?

Price based procurement Short term contracts Lack of partnership/collaboration Mistrust Lack of internal support for FM at Senior/

Board Level Being afraid to take risks

What does the future hold?

More flexible & better utilised workspaces

Buildings designed & built with greater engagement with users and Facilities Managers

Greater outsourcing in a bundled service provisions

Greater building and asset knowledge

Greater focus on larger, leaner FM providers delivering cost reduction strategies

Professionally recognised “Collaborative Working” standards

Longer term contracts

Joint “Innovation Strategies”

And Finally……Do keep in touch

@Whitbags http://whitbagsinfm.wordpress.comWhitbagsinfm

Questions & Answers