L E I S U R E D U T Y M A N A G E R L E V E L 3

O V E R V I E W

L E I S U R E D U T Y M A N A G E R L E V E L 3 O V E R V I E W

The role of the Leisure Duty Manager is to manage the effective day to day ‘front line’ operation of a leisure facility. They provide visible leadership to a diverse range of staff such as lifeguards and receptionists, whilst promoting an active, healthy lifestyle to customers.

On completion of this 15 month standard apprentices will demonstrate a range of leadership and management skills that will allow them to drive, develop and successfully lead a team.

Leading and managing a team on a regular basis

Produce reports on incidents

and occurrences

Responsible for ensuring the facility is fully operational

Key responsibilities may include:

Manage and support sales targets,

whilst producing financial reports

Dealing with customer complaints

and queries

Benefits include:

For those who manage the day-to-day ‘front line’ of the leisure facility. They will typically report to a Leisure Centre/General Manager.

This standard is suitable for:Understand financial

requirements and practices

Develop leadership and management skills

Become well practiced in recognising customer

profiles and effective ways to communicate

Effectively manage a multi-functional operations team and leisure facility

P R O G R A M M E D E L I V E R Y

Programme Length

15 months (on average) 3 month End-point Assessment

Delivery MethodProgramme delivered via 1-1 face-to-face visits in the workplace

Blended Learning:

Face-to-face: Learners are visited in the workplace every 4-6 weeks

Self Study: Learners expected to carry out self-study using Lifetime’s social learning platform, MyLife

Remote Visits: Carried out between the learner and their Regional Trainer

Contact: Learners have access to their Regional Trainer via the Learner Portal, email, telephone and MyLife

P R O G R A M M E M O D U L E S

Personal Development Business Support (IT)

Front Line People Management (Leading a Leisure Operations team)

Financial Responsibility

Front Line People Management (Managing Performance) Legal and Compliance

Front Line People Management (Recruitment)

Leisure Facility Management

Customer Service

Business Support (Organisation Brand and Values)

Manage a Project (Planning)

Manage a Project (Implementing and Evaluating)

The delivery model is broken down over 12 topics:

L E A R N , S H A R E A N D A P P LY – E X A M P L E R E S O U R C E S

Interactive Activities

Video

Interactive Worksheets

Audio

L E I S U R E D U T Y M A N A G E R L E V E L 3

E N D - P O I N TA S S E S S M E N T

E P A J O U R N E Y

ON-PROGRAMME LEARNING

ESFA

CER

TIF

ICA

TIO

N

GRADING AND DETERMINATION

GATEWAY

PLANNING MEETING

40 minutes

Remote

Telephone conferencing

Readiness form/project logbook (part a) submitted at gateway

Apprentice, Employer Representative, Innovate Representative

PROJECT

10 weeks

Via EPA Pro

Independently assessed by EPA

2,500 words (+/-10%) report submission

Minimum on-programme duration as stated in the standard. In all cases this will be no less than 366 days but may be longer

Level 2 maths and English

Level 3 Pool Plant Operator Certificate First Aid at Work

PRESENTATION

30 minutes

Face-to-face / remote

Suitable location; exam conditions

PC/laptop, wifi connectivity to support remote functionality

Apprentice, End-point Assessor, Employer/Line Manager

PROFESSIONAL DISCUSSION

90 minutes

Face-to-face / remote

Suitable location

PC/laptop, wifi connectivity to support remote functionality

Apprentice, End-point Assessor, Employer/Line Manager (optional)

GradingFail/pass/

distinction