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Lenovo ThinkServer RD350
Lenovo Press Product Guide
© Copyright Lenovo 2015. All rights reserved. 1
The Lenovo® ThinkServer® RD350 blends outstanding flexibility and expandability and is ideal for
customers that require high performance in a space-constrained environment. The RD 350 is an
excellent choice for the following applications:
Infrastructure
Web server and hosting
Departmental virtualization
Line-of-business applications
The versatile, 1U ThinkServer RD350 is a two-socket server that features Intel ®Xeon® E5-2600 v3
processors and supports up to 512 GB of DDR4 memory, 12 cores, and 24 threads per socket. With the
capability to support mix and match internal hard disk drive (HDD) and solid-state drive (SSD) storage
with up to 16 TB of storage, up to six fans, hot-swap redundant power supplies, a dedicated Gigabit
Ethernet out-of-band management port, and two integrated Gigabit Ethernet onboard ports, the
ThinkServer RD350 provides leading features and capabilities in a highly flexible design.
This storage-rich server provides up to 8 2.5-inch drive bays. Up to two I/O slots provide room to
expand and dual SD
card options are
available to
support hypervisor
booting.
A comprehensive portfolio of RAID controllers is available for various applications, which include
software, IO Controller, and RAID on Chip-based (RoC) controllers.
Delivering impressive compute power per watt, the RD350 features 80 PLUS Titanium and Platinum
redundant power supplies.
A key feature of all ThinkServer systems is its use of open industry standards and protocols, so it
integrates seamlessly into a multi-vendor environment. Integrated provisioning and deployment tools
enable ease of setup and configuration. Advanced system management is available through the
ThinkServer System Manager (TSM) Premium Module.
ThinkServer RD350
© Copyright Lenovo 2015. All rights reserved. 2
System Specifications The technical specifications for the ThinkServer RD350 system are listed in Table 1. For more
information, see the following sections.
Table 1 – System specifications
Feature Specification
Form Factor 1U Rack
Processor Support Up to two Intel Xeon E5-2600 v3 Series CPUs, with up to 105 W SKUs and up to 12 cores per CPU
Chipset Intel C610 series chipset
Memory Up to 16 DDR4 DIMM sockets (8 DIMMs per processor). RDIMMs and Load Reduced (LR)-DIMMs are supported. Memory speed up to 2133 MT/s.
Maximum Capacities Maximum Capacity (LR-DIMM): 512 GB (16x 32 GB)
Maximum Capacity (RDIMM): 256 GB (16x 16 GB)
Memory RAS ECC, Patrol Scrubbing, Demand Scrubbing, Sparing, Mirroring, and Lockstep Mode
Storage Options 8x front 2.5-inch drive bays with up to 9.6 TB storage capacity
4x front 3.5-inch drive bays with up to 16 TB storage capacity
Supported Technologies: SATA HDD, SAS HDD (7.2 K, 10 K, 15 K), SATA SSD, SAS SSD, and Dual Internal SD card
Media Bays Slim optical drive
Storage Controllers
Embedded RAID110i JBOD 6 GB SATA RAID 0/1/10 w/ optional RAID 5 RAID500 6 GB SAS & SATA RAID JBPD/0/1/10 w/ optional RAID 5/50
RAID710 6Gb SAS & SATA RAID 0/1/5/6/10/50/60 w/ 1 GB cache and optional CacheVault / CacheCade / FastPath
I/O Expansion Slots Up to two PCIe slots
Network Interfaces One 1 Gb/s Ethernet dedicated for remote management
Two 1 Gb/s Ethernet ports
I/O Connectors USB ports: 2x v2.0 front, 2x v3.0 rear Display Port: 1 front, 1 rear
Serial port: 1 rear
System Cooling With 1x CPU: 4 system fans, redundant
With 2x CPUs: 6 system fans, redundant
Power Supply Options Up to two redundant hot-swap power supplies - Energy Star 2.0 compliant (exclusive of 450 W PSU): 1+1 Redundant Power capable
450 W 80 Plus Gold PSU
550 W/750 W 80 Plus Platinum PSU (100 - 127/200 - 240 VAC)
750 W 80 Plus Titanium PSU (208 - 240 VAC)
Security Feature Trusted Platform Module (Optional) BIOS administrator’s and user’s passwords
Physical Security Intrusion Detection (optional)
ThinkServer RD350
© Copyright Lenovo 2015. All rights reserved. 3
Feature Specification
Operating System Support Windows Server 2008 R2 SP1 (x64) (Standard, Foundation, Enterprise, Datacenter, Hypervisor)
Windows Server 2012 (Standard, Foundation, Datacenter, Essentials, Hypervisor)
Windows Server 2012 R2 (Standard, Foundation, Datacenter, Essentials, Hypervisor)
Windows Server Storage 2012 Standard Windows Server Storage 2012 R2 Standard
Windows Multipoint Server 2012
SLES 11 SP3
RHEL 6.5 RHEL 7.0
VMware ESXi 5.1 P5
VMware ESXi 5.5 U2
Systems Management ThinkServer System Manager
ThinkServer System Manager Premium (optional) ThinkServer Deployment Manager
ThinkServer Energy Manager (activated with ThinkServer System Manager Premium)
Partner Pack for Microsoft System Center Operations Manager
Partner Pack for VMware vCenter
Dimensions W: 482 mm (19 in) (with rack ears) H: 43 mm (1.7 in)
D: 781.5 mm (30.77 in) (front panel to rear panel) 802.65 mm (31.6 in) (with handles)
Weight Weight: 13 kg (28.66 lbs) – 19.1 kg (42.11 lbs)
Temperature Operating: 10° - 35°C (50° - 95°F) Non-operating: (with package) -40° - 70°C (-40° - 158°F)
Humidity Operating: 20% - 80% (non-condensing)
Non-operating: 8% - 90% (non-condensing)
Altitude 0 - 3048 m (0 - 10,000 ft)
Acoustics Minimum configuration:
LWAd: 3.6 bels (Idle)/3.7 bels (Operating)
<LpA>m: 24.4 dB (Idle)/24.7 dB (Operating) Maximum configuration:
LWAd: 5.4 bels (Idle)/5.4 bels (Operating)
<LpA>m: 39.4 dB (Idle)/39.4 dB (Operating)
Limited warranty One year or three-year customer-replaceable unit and onsite limited warranty with 9x5 next business day (depending on model)
Service and support Optional service upgrades are available. Four-hour onsite 24x7, eight-hour onsite 24x7, or four-hour onsite 9x5
Feature Locations Shown in Figure 1 on page 4, the ThinkServer RD350 was designed with simplicity and ease of use in
mind. Flat fronts simplify the visual appearance and the work area. The vent pattern maximizes cooling
airflow, and provides visual synergy across the product family. Red accent points on the server identify
touch points.
ThinkServer RD350
© Copyright Lenovo 2015. All rights reserved. 4
Figure 1 – RD350 front view
Figure 2 shows key component locations from the rear of the server chassis, including the PCIe slots,
network connections, and power supplies.
Figure 2 – RD350 rear view
Connectors and features for the RD350 chassis rear are listed in Table 2.
Table 2 – RD350 rear view features
ID Description ID Description
1 Hot-swap power supply 2 (available on some models
7 Ethernet connector 2 (RJ-45)
2 Hot-swap power supply 1 8 Ethernet connector 1 (RJ-45)
3 PCIe slot 2 9 Serial connector
4 PCIe slot 1 10 Ethernet connector for system management (RJ-45)
5 System ID LED 11 VGA connector (DB-15)
6 USB 3.0 connectors (2)
Looking inside the RD350, customer field-replaceable components have blue touch points and hot
swappable components have orange touch points. The location of internal components is shown in
Figure 3 on page 5.
ThinkServer RD350
© Copyright Lenovo 2015. All rights reserved. 5
Figure 3 – Internal View (2.5-inch HDD with LTO Tape Model)
The key features of the RD350, including riser cards, memory DIMMs, hot swap redundant power
supplies, and cooling fans, are listed in Table 3.
Table 3 – RD350 internal component descriptions
ID Description ID Description
1 One or two hot-swap redundant power supplies 9 Left rack handle
2 DIMMS (installed memory modules vary by model)
10 Right rack handle
3 System board 11 System fans
4 Cooling shroud 12 CPU with heat sinks
5 Backplane for 2.5-inch drives 13 SD module (available on some models)
6 ThinkServer RAID Super Capacitor Module (available on some models)
14 Riser card 1
7 Right rack handle 15 Riser card 2
8 2.5-inch drives 16
The component locations on the system board are shown in Figure 4 on page 6.
ThinkServer RD350
© Copyright Lenovo 2015. All rights reserved. 6
Figure 4 – Internal component locations on the system board
The system board components are indentified in Table 4.
Table 4 – System board components
ID Description ID Description
1 SATA connector for Optical Disk Drive 16 Intrusion switch connector
2 System board battery 17 Backplane power connector 2
3 SATA connector 1 (ports 4–7) 18 System fan 6 connector
4 AnyRAID connector 0-1 (N/A on RD350) 19 CPU 2 memory slots (4)
5 SATA connector 0 (ports 0–3) 20 System fan 5 connector
6 Front panel connector 1 21 CPU 2 socket
7 Front panel connector 2 22 System fan 4 connector
8 SD module connector 23 CPU 2 memory slots (4)
9 Riser card 1 24 Backplane power connector 1
10 TSM Premium connector 25 System fan 3 connector
11 Trusted Platform Module (TPM) connector 26 CPU 1 memory slots (4)
12 Riser card 2 (PCIe x24) 27 System fan 2 connector
13 RAID upgrade key connector 28 CPU 1 socket
14 Power supply connector 2 29 System fan 1 connector
15 Power supply connector 1 30 CPU 1 memory slots (4)
ThinkServer RD350
© Copyright Lenovo 2015. All rights reserved. 7
Processor Support The RD350 supports up to two Intel® Xeon® E5-2600 v3 series of processors. Xeon E5-2600 v3 improves
on the older generation of processors in the following ways:
Maximum RD350 core count is increased from 10 to 12 cores per processor from the RD340.
Single thread count is increased from 20 to 24.
Maximum last level per-processor cache is increased from 25 MB to 30 MB.
Intel Quick Path Interconnect speed increases from 8.0 GT/s to 9.6 GT/s.
Supports DDR4 memory at up to 2133 MT/s.
Supports Trusted Execution Technology (TX).
Supports Advanced Encryption Standard Instruction Set.
The supported processor options and ordering information is listed in Table 5. Up to two processors are
supported by the system.
Table 5 – Processor options and supported features
Part Number SKU
Core Clock Speed (GHz)
TDP (W)
Cache (MB)
Cores / Threads
QPI Speed (GT/s)
Memory DDR4 Speed Support (MT/s) Turbo
Boost VT HT
1600 1866 2133
4XG0F28842 E5-2660 v3 2.6 105 25 10/20 9.6
4XG0F28843 E5-2650 v3 2.3 105 25 10/20 9.6
4XG0F28849 E5-2650L v3 1.8 65 30 12/24 9.6
4XG0F28844 E5-2640 v3 2.6 90 20 8/16 8.0 n/a 4XG0F28845 E5-2630 v3 2.4 85 20 8/16 8.0 n/a 4XG0F28850 E5-2630L v3 1.8 55 20 8/16 8.0 n/a
4XG0F28863 E5-2623 v3 3.0 105 10 4/8 8.0 n/a
4XG0F28846 E5-2620 v3 2.4 85 15 6/12 8.0 n/a
4XG0F28847 E5-2609 v3 1.9 85 15 6/6 6.4 n/a n/a n/a n/a
4XG0F28848 E5-2603 v3 1.6 85 15 6/6 6.4 n/a n/a n/a n/a
Memory Options The ThinkServer RD350 supports DDR4 memory. DDR4 memory offers many benefits over older
generation DDR3 memory. DDR4 operates at a lower voltage than DDR3L (1.2V vs. 1.5V) and as a result,
offers significant power savings. In addition, DDR4 memory has higher memory transfer speeds of up to
2133 MT/s, depending on the memory configuration.
Lenovo offers Registered DIMMs (RDIMM) and Load Reduced DIMMs (LR-DIMM) that use a buffer to
reduce memory bus loading, which enables greater memory capacities to be achieved.
ThinkServer RD350
© Copyright Lenovo 2015. All rights reserved. 8
The server supports up to 8 DIMMs when one processor is installed and up to 16 DIMMs when two
processors are installed. Each processor has four memory channels, and there are two DIMMs
supported per channel. The RD350 supports up to 512 GB of memory at speeds up to 2133 MT/s when
fully populated. The actual memory speed in the system is determined as the lowest of the memory
speed that is supported by the specific CPU or the maximum operating speeds for the memory
configuration that is based on the number of DIMMs per channel.
ThinkServer engineering tested and validated system designs that support memory speeds beyond
Intel’s original plan, which provides benefits for workloads that require memory speed and density.
Lenovo ThinkServer memory is fully supported up to the rated speeds that are listed in Table 6.
Table 6 – RD350 maximum memory capacities
DIMMs per CH
RDIMM LR-DIMM
Memory Bus Speed
Maximum Capacity Memory Bus Speed Maximum Capacity
1DPC or 2DPC 2133 MT/s 256 GB (16x 16 GB) 2133 MT/s 512 GB (16x 32 GB)
Protection against data loss is provided through the following memory reliability, availability and
serviceability (RAS) features:
ECC
Demand Scrubbing
Patrol Scrubbing
Sparing
Mirroring
Lockstep Mode
Configuration Guidelines Memory can be configured to meet various needs and workloads that are subject to the following
general rules:
Mixing memory type (RDIMM, LR-DIMM) is not supported.
DIMM capacities and rank can be mixed.
When populating for the various RAS modes, the following rules apply:
If memory mirroring or lockstep is used, DIMMs must be installed in pairs (minimum of one pair
per each CPU), and both DIMMs in a pair must be identical in type, size, and rank.
If memory sparing is used, one rank of a DIMM in each populated channel is reserved as spare
memory; therefore, Single Rank DIMMs cannot be used. DIMMs in a pair must be identical in
type, size, and rank.
ThinkServer RD350
© Copyright Lenovo 2015. All rights reserved. 9
Memory Optimization The memory subsystem can be optimized for various factors, including performance, capacity, or power
consumption. Refer to the guidelines that are described in this section when you are selecting memory
options.
Adhere to the following guidelines for maximum memory performance:
Use all available memory channels (four per processor, eight total per system).
Use identical DIMM populations in size and speed across channels.
Populate both processors with equal amounts of memory.
Use the same number of ranks populated per channel.
Have at least two ranks available on each channel.
Adhere to the following guidelines for lowest memory power consumption:
Use fewer, higher capacity DIMMs. For example, 8 16 GB DIMMs generally have lower power
requirements than 16 8GB DIMMs.
Populating more DIMMs per channel and the use of less channels (which is the opposite of the
guidance for maximum memory performance) reduces overall system power, but at the cost of
significant performance reduction.
Guidelines for selecting memory configurations that are based on performance or capacity are listed in
Table 7. For example, to achieve optimal 2133 MHz performance at a specific capacity, populate up to
16 DIMMs (up to 8 per CPU). To achieve the maximum memory capacity with the highest performance,
populate up to 16 sockets with LRDIMMs.
Table 7 – Memory configuration guidelines
Wanted System
Capacity
# of CPUs
Number of DIMMs & Size
Number of Channels Used
Recommended DIMM type
Operating Frequency
(MT/s) Comments
4 GB 1 CPU 1x 4 GB 1 Channel RDIMM 2133 Minimum configuration for 1 CPU
8 GB 1 CPU 1x 8 GB 1 Channel RDIMM 2133 Cost optimized
16 GB 1 CPU 2x 8 GB 2 Channel RDIMM 2133 Cost optimized
32 GB 1 CPU 8x 4 GB 4 Channel RDIMM 2133
Best throughput 1x CPU 64 GB 1 CPU 8x 8 GB 4 Channel RDIMM 2133
128 GB 1 CPU 8x 16 GB 4 Channel RDIMM 2133
256 GB 1 CPU 8x 32 GB 4 Channel RDIMM 2133 Highest 1 CPU capacity
32 GB 2 CPU 8x 4 GB 4 Channel RDIMM 2133 Cost optimized
64 GB 2 CPU 16x 4 GB 8 Channel RDIMM 2133
Best throughput 2x CPU
128 GB 2 CPU 16x 8 GB 8 Channel RDIMM 2133
192 GB 2 CPU 8x 8 GB + 8x
16 GB 8 Channel RDIMM 2133
256 GB 2 CPU 16x 16 GB 8 Channel RDIMM 2133
512 GB 2 CPU 16x 32 GB 8 Channel LRDIMM 2133 Highest capacity at best
throughput
ThinkServer RD350
© Copyright Lenovo 2015. All rights reserved. 10
The RD350 DDR4 memory options and ordering information are listed in Table 8.
Table 8 – Memory options
DIMM Capacity
Type Ranking Voltage Part Number
4 GB RDIMM 1R x 8 1.2 V 4X70F28588
8 GB RDIMM 1R x 4 1.2 V 4X70F28589
16 GB RDIMM 2R x 4 1.2 V 4X70F28590
32 GB LRDIMM 4R x 4 1.2 V 4X70F28591
Internal Storage The ThinkServer RD350 implements a new chassis design that allows a greater number of drive bays,
which supports increased internal storage capacity. The system can be configured to meet exact
workload requirements.
Chassis Features and Functions The RD350 supports chassis with 2.5-inch drive bays and 3.5-inch drive bays.
Both chassis types support SD memory cards, which can be used to boot the Operating System (OS). The
RD350 supports two SD memory cards via an optional module that is connected to USB ports on the
system board. SD cards can be configured redundantly by using the operating system. The SD cards are
enabled via a USB port from the system board Platform Controller Hub (PCH), and do not require a RAID
controller.
This section describes the base chassis configurations with varying numbers of drive bays and the key
features of each.
2.5-inch Chassis
The 2.5-inch chassis supports configurations with up to eight hot-swap small form factor HDDs or SSDs.
This chassis supports an internal tape drive and one slim Optical Disk Drive is available. The RD350
2.5-inch chassis that supports eight drives is shown in Figure 5.
Figure 5 – RD350 2.5-inch chassis that supports eight drives
ThinkServer RD350
© Copyright Lenovo 2015. All rights reserved. 11
3.5-inch Chassis
The 3.5-inch chassis supports configurations with up to four hot-swap HDDs or SSDs and requires a slot-
based PCI RAID Adapter. One slim Optical Disk Drive is available. The RD350 3.5-inch drive bay chassis
that supports four drives is shown in Figure 6 on page 11.
Figure 6 – RD350 3.5-inch drive bay chassis that supports four drives
Drive Options The ThinkServer RD350 supports drive types that include choices for higher performing SSDs and high-
capacity HDDs. The ordering information for supported drive options is listed in Table 9.
Table 9 – Supported drive description and part numbers
Description Part Number
SATA Drive 3.5-inch
3.5-inch 1TB 7.2K Enterprise SATA 6Gbps Hot Swap HDD 4XB0F28712
3.5-inch 2TB 7.2K Enterprise SATA 6Gbps Hot Swap HDD 4XB0F28713
3.5-inch 3TB 7.2K Enterprise SATA 6Gbps Hot Swap HDD 4XB0F28714
3.5-inch 4TB 7.2K Enterprise SATA 6Gbps Hot Swap HDD 4XB0G45715
SAS Drive 3.5-inch
3.5-inch 1TB 7.2K Enterprise SAS 6Gbps Hot Swap HDD 4XB0G45716
3.5-inch 2TB 7.2K Enterprise SAS 6Gbps Hot Swap HDD 4XB0G45717
3.5-inch 3TB 7.2K Enterprise SAS 6Gbps Hot Swap HDD 4XB0G45718
3.5-inch 4TB 7.2K Enterprise SAS 6Gbps Hot Swap HDD 4XB0G45719
SATA Drive 2.5-inch
2.5-inch 500GB 7.2K Enterprise SATA 6Gbps Hot Swap HDD 4XB0G45720
2.5-inch 1TB 7.2K Enterprise SATA 6Gbps Hot Swap HDD 4XB0G45721
SAS Drive 2.5-inch
2.5-inch 300GB 10K Enterprise SAS 6Gbps Hot Swap HDD 4XB0G45722
2.5-inch 600GB 10K Enterprise SAS 6Gbps Hot Swap HDD 4XB0G45723
2.5-inch 900GB 10K Enterprise SAS 6Gbps Hot Swap HDD 4XB0G45724
2.5-inch 1.2TB 10K Enterprise SAS 6Gbps Hot Swap HDD 4XB0G45725
2.5-inch 146GB 15K Enterprise SAS 6Gbps Hot Swap HDD 4XB0G45726
2.5-inch 300GB 15K Enterprise SAS 6Gbps Hot Swap HDD 4XB0G45727
2.5-inch 450GB 15K Enterprise SAS 6Gbps Hot Swap HDD 4XB0G45728
2.5-inch 600GB 15K Enterprise SAS 6Gbps Hot Swap HDD 4XB0G45729
Solid State Drives 2.5-inch
2.5-inch 120GB Value Read-Optimized SATA 6Gbps Hot Swap SSD 4XB0G45736
2.5-inch 240GB Value Read-Optimized SATA 6Gbps Hot Swap SSD 4XB0G45737
2.5-inch 300GB Value Read-Optimized SATA 6Gbps Hot Swap SSD 4XB0G45738
2.5-inch 480GB Value Read-Optimized SATA 6Gbps Hot Swap SSD 4XB0G45739
2.5-inch 600GB Value Read-Optimized SATA 6Gbps Hot Swap SSD 4XB0G45740
2.5-inch 800GB Value Read-Optimized SATA 6Gbps Hot Swap SSD 4XB0G45741
2.5-inch 200GB Enterprise Performance SAS 12Gbps Hot Swap SSD 4XB0G45730
2.5-inch 400GB Enterprise Performance SAS 12Gbps Hot Swap SSD 4XB0G45731
2.5-inch 800GB Enterprise Performance SAS 12Gbps Hot Swap SSD 4XB0G45732
ThinkServer RD350
© Copyright Lenovo 2015. All rights reserved. 12
Description Part Number
Solid State Drives 3.5-inch
3.5-inch 120GB Value Read-Optimized SATA 6Gbps Hot Swap SSD 4XB0G45742
3.5-inch 240GB Value Read-Optimized SATA 6Gbps Hot Swap SSD 4XB0G45743
3.5-inch 300GB Value Read-Optimized SATA 6Gbps Hot Swap SSD 4XB0G45744
3.5-inch 480GB Value Read-Optimized SATA 6Gbps Hot Swap SSD 4XB0G45745
3.5-inch 600GB Value Read-Optimized SATA 6Gbps Hot Swap SSD 4XB0G45746
3.5-inch 800GB Value Read-Optimized SATA 6Gbps Hot Swap SSD 4XB0G45747
3.5-inch 200GB Enterprise Performance SAS 12Gbps Hot Swap SSD 4XB0G45733
3.5-inch 400GB Enterprise Performance SAS 12Gbps Hot Swap SSD 4XB0G45734
3.5-inch 800GB Enterprise Performance SAS 12Gbps Hot Swap SSD 4XB0G45735
Embedded Solid State Drives
Lenovo ThinkServer 8GB SD Card 4X70F28592
Lenovo ThinkServer 32GB SD Card 4X70F28593
Lenovo ThinkServer SDHC Flash Assembly Module 4XF0G45865
RAID Controllers for Internal Storage Along with a broad RAID controller selection, Lenovo offers options, such as upgrade keys for software
and IOC-based controllers, read-only and protected cache options, and advanced caching and SSD
acceleration software. To ensure investment protection, RAID configurations, data, and most options
can transfer intact when you are upgrading to a more advanced controller.
Lenovo offers the following ThinkServer RAID controllers to provide coverage for various business and
technical requirements:
Lenovo RAID 110i is a software RAID controller that supports light workloads with low CPU
utilization.
Lenovo RAID 500 is a RAID card that is ideal for email or storage server applications.
Lenovo RAID 710 is a dual-core ROC-based controller that is designed for performance and
offers software options to realize the full benefits of SSD deployments.
RD350 RAID adapter functionality is listed in Table 10.
Table 10 – RD350 RAID feature and support summary
RAID 110i1 RAID 500 RAID 710
3.5-inch chassis Yes Yes Yes
2.5-inch chassis
No No Yes
SSD SATA only Yes Yes
Maximum Device Support
6 SATA 8 SATA, SAS, SSD 8 SATA, SAS, SSD
Data Transfer Rate Up to 6 Gbps Up to 6 Gbps Up to 6Gbps
1 Does not support virtualized OS
ThinkServer RD350
© Copyright Lenovo 2015. All rights reserved. 13
RAID 110i1 RAID 500 RAID 710
RAID Levels 0/1/10
Optional 5 0/1/10
Optional 5/50
0/1/10/5/50/6/60 Optional
CacheCade/FastPath
JBOD Mode Yes Yes No
Online Capacity Expansion
Yes Yes Yes
RAID Level Migration Yes Yes Yes
Global Hot Spare Yes Yes Yes
Cache Protection No No Optional (1 GB)
RAID FastPath and CacheCade Pro 2.0
No No Yes (1 GB)
SED Support No No Yes
Tape Device No No No
Options and Upgrade Path Lenovo designed the RAID offerings to grow with your requirements, which maximizes your investment.
RAID volume configurations and data stay intact during controller upgrades throughout the portfolio,
from the RAID 110i to the RAID 710. Options can also be moved between cards wherever it provides a
benefit. For example, the RAID 5 upgrade key for the RAID 110i also works with the RAID 500 controller.
The ordering information for RD350 RAID adapters and upgrade options is listed in Table 11.
Table 11 – RD350 RAID options
Description Part Number
Lenovo ThinkServer RAID 110i RAID 5 Upgrade 4XB0F28690
Lenovo ThinkServer RAID 500 PCIe Adapter 4XB0G45758
Lenovo ThinkServer RAID 500 RAID 5 Upgrade 4XB0G45759
Lenovo ThinkServer RAID 710 PCIe Adapter 4XB0G45760
Lenovo ThinkServer RAID FastPath Key 4XB0F28701
Lenovo ThinkServer RAID CacheCade Pro 2.0 Key 4XB0F28702
Lenovo ThinkServer CacheVault Data Protection Upgrade II 4XB0G45761
Networking and PCIe I/O Expansion Options The Lenovo RD350 offers various I/O options for ultimate flexibility, which provides support for the most
demanding application requirements. The server provides a 1 GbE port for management and two 1 GbE
ports on the system board.
PCIe Expansion Support The RD350 provides up to two PCIe slots via two riser cards. The chassis PCIe slots (as seen from the rear
of the server) are shown in Figure 7.
ThinkServer RD350
© Copyright Lenovo 2015. All rights reserved. 14
Figure 7 – RD350 chassis riser card expansion slots
The supported PCIe slots and ordering information are listed in Table 12.
Table 12 – 2.5-inch RD350 chassis PCIe slots
Riser Card ID
Type Processor Required
Form Factor
Bus Width
Mechanical width
Comments Part Number
1 PCIe 3.0 CPU1 FH/HL x16 x16 RAID card, if
used 4XF0G45896
2 PCIe 3.0 CPU2 LP x16 x16
ThinkServer PCIe Adapters The RD350 supports several PCIe NIC, HBA, and CNA adapters to fulfill your connectivity requirements.
PCIe Network Adapters
The Lenovo RD350 supports a range of PCIe NIC adapters that are suited for various Ethernet connection
requirements, from 1 Gbps quad and dual port adapters to 10 Gbps dual port adapters.
A summary and ordering information for the Lenovo PCIe NIC portfolio are provided in Table 13.
Table 13 – PCIe NIC summary
Lenovo ThinkServer 1Gbps Ethernet I350-T2 Server Adapter by Intel
Lenovo ThinkServer 1Gbps Ethernet I350-T4 Server Adapter by Intel
Lenovo ThinkServer 10Gbps Ethernet X520-SR2 Server Adapter by Intel
Lenovo ThinkServer 10Gbps Ethernet X520-DA2 Server Adapter by Intel
Lenovo ThinkServer 10Gbps Ethernet X540-T2 Server Adapter by Intel
Speed 1 Gbps 1 Gbps 10 Gbps 10 Gbps 10 Gbps
Ports Dual Quad Dual Dual Dual
Cable Medium Copper (RJ45) Copper (RJ45) Fiber SFP+ Copper SFP+ Copper (RJ45)
Interface PCIe v2.0 PCIe v2.0 PCIe v2.0 PCIe v2.0 PCIe v2.1
Protocols Ethernet, iSCSI, NFS
Ethernet, iSCSI, NFS
Ethernet, iSCSI, FCoE, NFS
Ethernet, iSCSI, FCoE, NFS
Ethernet, iSCSI, FCoE, NFS
DCB Not supported Not supported Not supported Not supported Supported
VMDQ Not supported Not supported Not supported Not supported Supported
VMLB Not supported Not supported Not supported Not supported Supported
Part Number 4XC0F28730 XC0F28731 4XC0F28733 4XC0F28734 4XC0F28732
ThinkServer RD350
© Copyright Lenovo 2015. All rights reserved. 15
PCIe CNA
Lenovo ThinkServer PCIe CNAs are based on technology by Emulex. Emulex is acknowledged as a leader
in the CNA product category and provides reliable and innovative technologies. A summary and ordering
information for the Lenovo CNA portfolio are provided in Table 14.
Table 14 – PCIe CNA summary
OCe14102-UX-L PCIe 10Gb Dual Port SFP+ CNA by Emulex
0Ce14401-UX-L PCIe 40GB 1 Port QSFP+ CNA by Emulex
Speed 10 Gbps 40 Gbps
Ports Dual Single
Cable Medium SFP+ Copper QSFP+ Copper
Interface PCIe v3.0 PCIe v3.0
Protocols Ethernet, FCoE, iSCSI Ethernet, FCoE, iSCSI
Part Number 4XC0F28736 4XC0F28738
PCIe Fibre Channel HBA
The Lenovo ThinkServer RD350 supports Fibre Channel PCIe HBAs from Emulex and QLogic, which
provides choices that fit into your existing data center environment. The HBAs are available in 8 Gbps
and 16 Gbps.
A summary and ordering information for the Lenovo PCIe HBA portfolio are provided in Table 15.
Table 15 – PCIe HBA summary
Lenovo ThinkServer LPe16002B-M8-L 8Gb 2 Port Fibre Channel Adapter by Emulex
Lenovo ThinkServer LPm16002B-M6-L 16Gb 2 Port Fibre Channel Adapter by Emulex
Lenovo ThinkServer QLE2672 PCIe 16Gb 2 port Fibre Channel Adapter by Qlogic
Speed 8 Gbps 16 Gbps 16 Gbps
Ports Dual Dual Dual
Cable Medium Fibre Fibre Fibre
Interface PCIe 3.0 PCIe 3.0 PCIe 3.0
Protocols Fibre Channel Fibre Channel Fibre Channel
Part Number 4XB0F28704 4XB0F28705 4XC0F28745
PCIe Storage Adapters
Lenovo offers two PCIe adapters that allow connection to external SAS storage devices, such as the
Lenovo ThinkServer SA120 Direct Access Storage (DAS) device.
A summary and ordering information for the adapters are provided in Table 16.
ThinkServer RD350
© Copyright Lenovo 2015. All rights reserved. 16
Table 16 – PCIe Storage Adapter Summary
Lenovo ThinkServer 9286CV-8e PCIe 6Gb 8 Port SAS RAID Adapter by LSI-Avago
Lenovo ThinkServer 8885e PCIe 12Gb 8 Port SAS Adapter by PMC
Speed 6 Gbps 12 Gbps
Ports Eight Eight
Cable Medium SAS SAS
RAID Level 0,1,5,6,10,50,60 N/A
Interface PCIe 3.0 PCIe 3.0
Protocols SAS/SATA SAS/SATA
Part Number 4XB0F28699 4XB0G88714
Systems Management A significant factor in the total cost of a server’s ownership is the processes that are used for
administering the system hardware, software, and support over the life of the server. Lenovo’s
ThinkServer system management offerings are based on industry standards that enable integration into
existing IT environments. Lenovo’s tools emphasize provisioning and operational management, which
are a large portion of the system cost. Optional upgrades provide more management capabilities to
optimize performance and usage of the servers.
Deployment Embedded within every Lenovo next-generation ThinkServer system, ThinkServer Deployment Manager
is a tools suite that provides a complete set of provisioning capabilities from a single interface.
ThinkServer Deployment Manager automates many of the tasks that are associated with server
provisioning, including hardware configuration, operating system deployment, device driver (for OS
installation) and firmware updates, and server cloning. Because ThinkServer Deployment Manager is
integrated into the UEFI pre-boot environment, the tools operate independently of the server and are
available regardless of system’s operational state. Formatting a system drive or reinstalling the OS does
not remove the tools. Also, there are no CDs or DVDs to retrieve or store, which can affect the user
experience or productivity.
Remote Systems Management ThinkServer System Manager (TSM) is Lenovo’s integrated systems management technology that is
standard on all next-generation ThinkServer systems. TSM operates independently of the server and
provides hardware-based, out-of-band remote access and management to ThinkServer systems,
regardless of the server’s power state or the condition of the operating system.
TSM is a fully featured management solution that is built on open industry standards that can help
reduce related IT expenses by increasing a server administrator’s productivity. TSM provides important
health and status information to systems administrators, and enables administrators to remotely
perform most functions that otherwise require a visit to the server.
TSM can be used as part of any server systems management infrastructure and is well-suited for
customers who are deploying servers in remote branches, limited-access data centers, and where one-
ThinkServer RD350
© Copyright Lenovo 2015. All rights reserved. 17
on-one remote control capability is required. Lenovo’s design advancements address key system
management concerns. In particular, TSM is a low-cost solution that supports heterogeneous
environments, provides full remote management capability, and supports remote deployment.
TSM provides the following key features:
Choice of a dedicated or shared management Ethernet connection that is configurable in BIOS
or in the TSM:
o Shared:
VLANs supported to provide separation between in-band network and TSM
10 Mb/s maximum TSM bandwidth on 1 GbE mezzanine cards
100 Mb/s maximum TSM bandwidth on 10 GbE mezzanine cards
o Dedicated:
Uses separate network port
Provides complete physical separation between Mezzanine 0 and TSM
1 Gb/s maximum TSM bandwidth
Remote server management through industry standard interfaces, including:
o Secure HTML5 web browser GUI suitable for today’s mobile devices and tablets
o IPMI 2.0
o DCMI 1.0
o WS-MAN
o SMASH-CLP
o SNMP v3 (Gets only)
A PowerShell CLI provides increased flexibility and scripting capabilities
Automatic out-of-band notification and alerts from:
o SNMP Traps
o SMTP (email)
o CIM indications
Configurable via web and PowerShell CLI, IPMI, WS-Man, and SMASH-CLI interfaces
Available as an optional hardware upgrade key, TSM Premium enables the following advanced features:
A remote console that provides complete remote control of the server. A video viewer enables
graphical console, keyboard, and mouse redirection of the server.
Remote media capability that enables the attachment of local CD-ROMs, DVD-ROMs, USB mass
storage devices, ISO images, and IMG images (that are created from local folders) to the remote
server.
Support for power monitoring and management with the separately available ThinkServer
Energy Manager tool. Energy Manager is a stand-alone, web-based, power management console
that enables you to observe, plan, and manage server power usage to decrease power and
cooling needs, which helps to lower your total cost of ownership. Energy Manager uses TSM to
capture real-time power and temperature data from the ThinkServer system, analyzes the data
ThinkServer RD350
© Copyright Lenovo 2015. All rights reserved. 18
to optimize server power consumption and workload placement, and provides controls to limit
maximum server power that is used.
ThinkServer System Manager Premium ordering information is listed in Table 17.
Table 17 – ThinkServer System Manager Premium Option
Description Part number Maximum supported
Lenovo ThinkServer System Manager Premium
4XF0G45867 1
ThinkServer Energy Manager Lenovo ThinkServer Energy Manager (TEM) provides power management for servers, which enables
server density and datacenter capacity to be increased through the use of power capping.
TEM is an agent-less, web-based console that tracks and analyzes real-time power consumption and
thermal data for servers and other supported devices in the data center. With this data, administrators
can plan and manage server power and cooling. By using built-in intelligence, TEM identifies power
consumption trends, ideal power settings, and cooling analysis so that you can develop power-saving
usage policies that adjust server power caps that are based on server usage, business conditions, and
power use trends. When a user-defined power or temperature threshold is reached, an alert can be
generated to inform you of the event. An emergency feature can automatically help maintain business
continuity. When power outages or temperature events occur, TEM can dynamically cap power to shed
load and distribute remaining power to servers that are prioritizing business-critical workloads.
With the ability to monitor, analyze, and control the power and cooling of Lenovo and non-Lenovo
servers, TEM enables you to take control of power management and reduce operational costs.
A single TEM license is included with all next-generation servers with TSM Premium. Licenses are
available for next-generation servers without TSM, selected fourth generation ThinkServer systems, and
third-party servers2 via Node License Packs, as shown in Table 18. Users of Lenovo Smart Grid can
upgrade to TEM at no charge.
Table 18 – ThinkServer Energy Manager ordering information
Description Part Number Maximum Supported
Lenovo ThinkServer Energy Manager Node License 4L40E51621 Single Node
Lenovo ThinkServer Energy Manager Node License Pack 4L40E51622 5 Nodes
Lenovo ThinkServer Energy Manager Node License Pack 4L40E51623 50 Nodes
2 For more information about supported non-Lenovo platforms, see ThinkServer Energy Manager User’s Guide.
ThinkServer RD350
© Copyright Lenovo 2015. All rights reserved. 19
ThinkServer Partner Pack for VMware vCenter The Lenovo Partner Pack for vSphere vCenter Server provides detailed system information about Lenovo
ThinkServer hosts in a VMware virtualized environment, including extended inventory and status
information about processors, memory, fans, and temperature sensors. It also enables actions, such as
starting a remote console or the Think Server Management Module (TMM) interface.
The Partner Pack integrates into vCenter by using the open plug-in architecture and allows “one pane of
glass” management for the virtualized environment, so administrators can continue to use familiar tools.
Unlike options from other server providers, the Lenovo Partner Pack integrates into vCenter and does
not require the installation of extra consoles or software.
ThinkServer Partner Pack for Microsoft System Center Operations Manager Microsoft System Center Operations Manager (SCOM) is part of the Microsoft Systems Center suite and
provides the operational management functions, such as health monitoring, performance data
collection, and administrator-initiated or automated actions.
Implemented as a Management Pack for SCOM, the Partner Pack is integrated into SCOM by using the
existing Management Pack interface, which allows IT administrators to manage ThinkServer systems by
using familiar tools and “one pane of glass” management.
The Lenovo Partner Pack for SCOM automatically discovers and provides detailed system information
about the Lenovo ThinkServer managed servers, including component inventory and component and
sensor status. The Partner Pack also enables tasks, such as restarting or powering off the ThinkServer,
accessing the Remote Desktop Console via RDP, and accessing the TMM interface.
The Partner Pack uses “In-Band” management to manage ThinkServer systems that are running
Microsoft Windows Operating Systems with the System Center Agent installed.
Unlike options from other server providers, the Lenovo Partner Pack integrates into SCOM and does not
require the installation of extra consoles or software.
Power, Thermal and Acoustics The RD350 is intrinsically energy efficient and includes the following power saving and power
management features to help reduce operational costs:
The RD350 uses low-power components, including DDR4 memory and low power CPU options.
Power supply choices that can be selected based on system configuration, which enables
greater power supply efficiency in use.
The server can be configured with 80 Plus Platinum or Titanium rated power supplies and is
compliant with Energy Star 2.0 when these power supplies are used. Titanium rated supplies are
up to 96% efficient at high loads.
ThinkServer RD350
© Copyright Lenovo 2015. All rights reserved. 20
System power profiles can be configured in BIOS to optimize usage for maximum performance
or energy efficiency.
Lenovo Energy Manager provides system level power monitoring and management, which
enables user- defined power capping.
Power Supply Options Power Supplies that are available for the RD350 are highly efficient with Energy Star 80 Plus Platinum
and Titanium supplies. Several power supply options are available and they can be selected to match the
workload and configuration of the server for even greater efficiencies. All power supplies that are used
in the RD350 are common across the ThinkServer next-generation server portfolio, which simplifies
management across large installations. Power supplies are auto-sensing and feature a line-cord
retention mechanism to prevent unintended disconnects.
The available power supply options for RD350 (including their operating characteristics, efficiency
ratings and ordering information) are listed in Table 19.
Table 19 – Power supply options
Part Number Power Rating (Watts)
80 Plus rating
Voltage Range AC
115 VAC 230 VAC
Efficiency at Percentage of PSU rated load
20 % 50 % 100 % 20 % 50 % 100 %
4X20G87845 450 Platinum 100 - 240 90 % 92 % 89 % 90 % 94 % 91 %
4X20F28579 550 Platinum 100-240 90 % 92 % 89 % 89 % 94 % 91 %
4X20F28575 750 Platinum 100 - 240 90 % 92 % 89 % 90 % 94 % 91 %
4X20F28576 750 Titanium 200 - 240 N/A N/A N/A 94 % 96 % 91 %
Supported Configurations The RD350 supports several configurations that can be selected based on the wanted server
configuration, workload, or reliability requirements.
The server can be ordered with a single power supply or with two power supplies for 1 + 1 redundancy
in the unlikely event of a power supply failure. Both active-active and active-passive forms of
redundancy are supported and they are configurable through IPMI (command-line interface).
Installing two different wattage power supplies is not supported; the lower wattage power supply is
disabled, which eliminates redundancy.
The size of the power supply should be chosen based on the system configuration, as shown in Table 20.
If an installed power supply is smaller than the demand placed on it, power consumption is capped with
a potential effect on system performance.
If Uninterruptable Power Supplies (UPS) are used with the RD350, the output of the UPS should be of a
pure sine wave.
Ordering information for world-wide power cords is shown in Table 20.
Table 20 – World-wide power cord part numbers
ThinkServer RD350
© Copyright Lenovo 2015. All rights reserved. 21
Description Part Number
ThinkServer C13-C14 WW 250V 10A 1.8m Jumper Cord 4X90F92980
ThinkServer C13-C14 WW 250V 10A 1.8m Jumper Cord 4X90F92964
ThinkServer C13-NEMA 5-15P US 125V 10A 1.m Power Cord 4X90F92965
ThinkServer C13-BS_1363A UK 250V 10A 1.8m Power Cord 4X90F92970
ThinkServer C13-DK_2.5A Denmark 250V 10A 1.8m Power Cord 4X90F92971
ThinkServer C13-CEE_7.7 Europe 250V 10A 1.8m Power Cord 4X90F92974
ThinkServer C13-CE123_50 Italy 250V 10A 1.8m Power Cord 4X90F92975
ThinkServer C13-NRB_14136 Brazil 250V 10A 1.8m Power Cord 4X90F92976
ThinkServer C13-IRAM_2073 LA 250V 10A 1.8m Power Cord 4X90F92977
Thermal The system environmental specifications for the RD350 are shown in Table 21.
Table 21 – Temperature, humidity, and altitude specifications
Specification
Operating ambient temperature 10°C - 35°C 50°F - 95°F
Transit ambient temperature -40°C - +70°C -40°F - 158°F
Operating Humidity 20 % - 80 % RH, non-condensing
Transit humidity 8 % - 90 % RH, non-condensing
Operating altitude 0 - 3048 m 0 - 10,000 ft
Transit altitude 7620 m 25,000 ft
Maximum allowable ambient temperatures must be derated at altitudes above 950 m (3117 ft), as
shown in Figure 8. Allowable ambient temperatures 35°C - 40°C are reduced 1°C for every 175 m (575 ft)
above 950 m, and 1°C for every 300 m (984 ft) of altitude increase.
ThinkServer RD350
© Copyright Lenovo 2015. All rights reserved. 22
Figure 8 - Allowable temperature versus altitude
Acoustics The sound pressure levels for idle and operational modes are listed in Table 22.
Table 22 – Sound power levels
Configuration Description
Product Value
LWAd (bels) <LpA>m (dB)
Idle Oper Idle Oper
Minimum
8x 3.5-inch HDD Chassis
1x 85 W 6C E5-2609 v3 CPU
1x 8 GB DIMM
No PCIe Adapters installed 1x 550 W PSU
1x 3.5-inch 7.2 K SATA HDD
3.6 3.7 24.4 24.7
Typical
8x 3.5-inch HDD Chassis
2x 90 W E5-2640 v3 CPU
8x 8 GB DIMMs RAID 500 PCIe Adapter installed
1x 550 W PSU
4x 3.5-inch 7.2 K SATA HDDs
5.5 5.6 36.4 38.1
Maximum
24x 2.5-inch HDD Chassis
2x 105 W 8C E5-2660 v3 CPU 16x 32 Gb DIMMs
R710 RAID PCIe Adapter
2x 750 W PSUs
8x 2.5-inch 15 K SAS
5.4 5.4 39.4 39.4
Legend: LWAd Declared (upper limit) A: Weighted sound power levels for a random sample of
machines, in bels. <LpA>m: Mean value of A: Weighted sound pressure levels averaged over four bystander
positions, for a random sample of machines, in dB. The four bystander positions are located 1m from each side of the system unit.
Oper: Indicates operating condition (hard disk drive is randomly seeking, all other subsystems idle)
Idle: Indicates idle condition (system is powered on, but no disk activity).
Listed in Table 22 are the declared A-Weighted sound power levels (LWAd), declared average bystander
position A-Weighted sound pressure levels (LpAm), and declared operator position A-Weighted sound
pressure levels (<LpAm >) when the product is operating in a 23° ± 2°C ambient environment.
Noise emissions measurements are made in accordance with ISO 7779 (Acoustics-Measurement of
Airborne Noise Emitted by Computer and Business Equipment – EECMA 074), and are reported in
conformance with ISO 9296 (Acoustics-Declared Noise Emission Values of Computer and Business
Equipment – ECMA 109). The declared sound power levels indicate an upper limit below which a larger
proportion of machines operate as determined according to ISO 9296.
ThinkServer RD350
© Copyright Lenovo 2015. All rights reserved. 23
Sound pressure levels are reference quantities that might exceed the stated values in customer
locations because of room reflections and other nearby noise. The sound levels that are listed in Table
22 apply only to the configuration that is described. Other options can result in increased sound levels.
Security The RD350 provides a hardware security module (optional), TSM hardware security, an optional chassis
intrusion lock, and server cover lock.
TPM The RD350 provides an optional Trusted Platform Module (TPM) to securely store the passwords,
certificates, and encryption keys that might be used to authenticate the platform. TPM is a hardware-
based system security feature that supports Trusted Computing Group (TCG) 1.2.
TPM supports Windows BitLocker Drive encryption, which is a Windows data protection feature.
BitLocker uses the TPM to protect user data and to ensure that a Windows server was not tampered
with.
ThinkServer Platform Module ordering information is listed in Table 23.
Table 23 - TPM ordering information
Description Part number Maximum supported
Lenovo ThinkServer System Manager Premium
4XF0G45867 1
TSM Security TSM provides the following security features:
User authentication through LDAP/Active Directory or local hardware-stored user accounts and
passwords
Role-based authorization: Enables administrators to configure specific privileges for each user
Interface Security:
o Session time-out: Provides automatic session time-out for inactivity (Web, Telnet, SSH,
and KVM)
o Firewall that is configurable to block network traffic that is based on IP address or
network port
Configurable Network Service ports: Allows customization of ports that are used by TSM services
Security settings that are configurable through the Web interface, PowerShell CLI, and IPMI
Encryption secured with 256-bit Secure Sockets Layer (SSL):
o Secure Web-server (HTTPS)
o Secure LDAP (LDAPS)
o Supports Virtual Console and Virtual Media encryption
ThinkServer RD350
© Copyright Lenovo 2015. All rights reserved. 24
TSM supports terminal connections to clients that are using SSH version 2.0: SSH uses user ID
and password pairs that are stored in local user accounts or AD/LDAP server
VLAN support:
o Enables management traffic to be in a private “management VLAN” in dedicated and
shared network modes
o VLAN groups can be used to limit network access to devices that are subscribed to the
VLAN group
Rack Rails and cable management The Lenovo RD350 supports sliding and static rails. The rail systems are designed for tool-less support,
which enables ease of installation. An overview of the rail systems is provided in Table 24.
Table 24 – Overview of RD350 rail systems
Sliding Rail Static Rail
Support for EIA-310-E rack cabinets Available with or without optional Cable Management
Arm (CMA)
CMA can be mounted on either side of the rack
Tool-less Slide and CMA installation
Support for four post racks Supports drop lock feature
Extends 832 mm (32.75 in)
Supports maximum server weight of 32 kg (71 lbs)
M5 Mounting screw
Support for EIA-310-E rack cabinet Cable Management Bar (CMB) is available for the static
rail option
Tool-less CMB installation
Supports maximum server weight of 32 kg (71 lbs)
M5 Mounting screw
The ordering information for the RD350 rail systems is listed in Table 25.
Table 25 – Rail system ordering information
Description Part Number
4-Post Slide Rail Kit 4XF0G45871
4-Post Static Rail Kit 4XF0G45873
Cable Management Arm 4XF0G45874
Cable Management Bar 4XF0G45876
Warranty options The Lenovo ThinkServer RD350 features a one year or three-year next business day onsite warranty
coverage, depending on the server model.
The warranty can be extended to three, four, or five years, up to a maximum coverage period of five
years. If Lenovo determines that the product problem is covered by the product warranty and cannot be
resolved over the telephone, a technician is dispatched to arrive on-site (typically the next business day)
in major metropolitan areas. Calls that are received after 4:00 p.m. local time require an extra business
ThinkServer RD350
© Copyright Lenovo 2015. All rights reserved. 25
day for service dispatch. On-site service is available only in metropolitan areas and next business day
service is not guaranteed.
The warranty extension offerings that are available for the RD350 are shown in Table 26 on page 25.
Table 26 – RD350 warranty extension offerings
Offering Description
4 hour - 9x5
Upgrades standard warranty response time to the same day the initial service call is placed. Service includes:
4-hour onsite response time
9x5 service window
Technician Installed CRUs
4 hour - 24x7 Extends 4-hour response time window to around the clock. Service also includes Technician Installed CRUs.
8 hour - 24x7 Offers an 8-hour response time window 24 hours a day, 365 days per year; ensures excellent same day response at a lower cost than higher response 4-hour offerings.
Post Warranty Offerings Lenovo’s post warranty services are available in one-year increments. All service levels are available:
next business day onsite, 9x5x4, and four- and eight-hour 24x7 response time windows. Post warranty
offerings are also available that are bundled with Priority Support or Keep Your Drive Multi Drive for a
complete solution in one simple, value priced offering.
Priority Support Lenovo’s Priority Support Offering enhances our award-winning call center support to provide top
priority queue assignment to specialized ThinkServer Technicians. Priority support accelerates call
center troubleshooting to get your problems resolved quickly, and includes more value-added support
for Lenovo provided software tools. Priority support can be purchased stand-alone to match the base
warranty of your ThinkServer system or in convenient bundles with our same-day response services.
Keep Your Drive, Multi Drive Lenovo’s ThinkServer Keep Your Drive Multi-Drive service is a multi-drive hard drive retention offering
that ensures your data is always under your control, regardless of the number of hard drives that are
installed in your ThinkServer system. In the unlikely event of a hard drive failure, you retain possession
of your hard drive while Lenovo replaces the failed drive part. Your data stays safely on your premises, in
your hands. Keep Your Drive Multi-Drive can be purchased stand-alone to match the base warranty of
your ThinkServer system or in convenient bundles with our same-day response services.
All Lenovo four- and eight-hour service offerings require Customer Server Location Activation. For more
information about this process, see this website:
www.lenovo.com/activation
ThinkServer RD350
© Copyright Lenovo 2015. All rights reserved. 26
If the customer fails to complete ThinkServer location activation, the SLA that is provided might be
affected. To perform the necessary inspection and activation procedures for the ThinkServer customer’s
machine location for four- and eight-hour response service, Lenovo reserves the right to automatically
downgrade the service to NBD Onsite service for the initiation period of up to 30 days following the
successful location activation.
Regulatory Compliance The RD350 conforms to the following standards:
Energy Star V2.0
FCC class A: USA FCC 47 CFR Part 15-Subpart B; ANSI C63.4
ICES class A: Canada ICES-003 Issue 5
CB
UL/cTUVus
Germany GS
Russia EAC
Argentina AR-S
Mexico NOM
EU CE: EN55022; EN55024; EN61000-3-2;EN61000-3-3;
International: CISPR22; CISPR 24
Brazil (voluntary)
China CCC: GB 9254
CECP
CELP
Green Guard
Related Publications and Links For more information, see the following resources:
ThinkServer RD350 Product Page
ThinkServer RD350 Users Guide