LENOVO’S COMPREHENSIVE PORTFOLIO OF TRANSITION SERVICES STREAMLINE AND MAXIMIZE THE EFFICIENCY OF COMPLEX IT PROJECTS. OUR CUSTOMIZED DEPLOYMENT AUTOMATION AND MANAGED SERVICES MINIMIZE TOUCH POINTS AND USER DISRUPTION, WHILE SAVING YOUR ORGANIZATION SIGNIFICANT COST AND TIME.

WHY LENOVO?•Singlesourcetomanagetheentirelifecycleofyourhardwareassets•Dedicatedengineerassignedtoyourcompanyorproject•ExperiencedSolutionArchitectstodeveloprobustimagingordeploymentstrategy•Processesstandardizedglobally•ISO9001andISO14001certified

LENOVO® TRANSITION SERVICES END-TO-END BENEFITS FROM DEPLOYMENT TO DISPOSAL

FACTORY INTEGRATION

FACTORYLINESTREAMLINESDEPLOYMENTIncrease IT efficiency, quality, and security by utilizing factory services to load images, affix asset tags, and encrypt hardware.

DEPLOYMENT AUTOMATION

EFFICIENTEND-USERLEVELDEPLOYMENT

Automated services to enable end-user deployment for more efficient and accurate migrations.

MANAGED SERVICES

COMPREHENSIVELIFECYCLEPLANNING

Implement life cycle management solutions for complex IT projects and disposal of IT assets.

War

ranty E

xtensions * Server Imaging * Online Data

Back

up *

Infrastructure Planning & Design * PC Performance Tune Up * Ass

et R

ecov

ery

Serv

ice *

Home/Home O�ce Network & Security Set Up Service * vPro Consulting & Im

plem

enta

tion

* La

ser E

tching

* In-hom

e Warranty Service * First Boot Services * 4 and 8 Hour Warranty Response * Interne

t Per

form

ance

Opt

imiza

tion *

Email

Cl

ient S

et Up & Troubleshooting * Drop-In-The-Box * Wireless Security Set Up * File & Printer Sharin

g S

ervic

e *

De-I

nsta

llatio

n *

SMC Pilot Deployment * SMC Consulting & Training * SMC M

anaged Deployment * On-site Installation & Manage

ment *

Sec

ure

Man

aged

Clie

nt A

sses

sment

*

Accidental Damage Protection * Basic So�w

are Installation Service * Automated Provisioning * Windows 7 Upgrad

e Adv

isory

Ser

vice

* W

indo

ws

8 Up

grad

e A

dviso

ry Service

*Priority Technical Support * Gam

ing Console Set U

p & Configuration * New PC Set Up Service * Install Testing/Val

idatio

n * A

sset

Tagg

ing

* Ke

ep Y

our

Driv

e *

Inte

rnat

ional

Warranty Service *In-Place Migration * Parts & Service On Demand * Custom

BIO

S Load * Advanced Deployment Automation * Sealed Battery Replacement

*P

rofe

ssio

nal S

ervi

ces

* Vi

rus

& M

alw

are

Remo

val S

ervic

e *

Custom Imaging * Custom Delivery & Deployment * Depot W

arranty Service * Financial Services * Operating System & Data Recovery S

ervice *

Im

age P

rovis

ioni

ng &

Ana

lysi

s *

Loca

lizat

ion

& Pe

rson

aliza

tion *

ImageOne *

Asset Refurbishment * Custom Packaging * SMC Infrastucture Planning &

Design * Application Installation * Parental Controls Set Up * Printer & Peri

ph

eral

Set U

p *

Pack

age/

Dunn

age

Rem

oval

* F

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Prin

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ha

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ervice * SmartImage *

[1] TheserviceisonlysupportedonThinkPadTandXmodels. Allproductsandoffersaresubjecttoavailability.Lenovoreservestherighttoalterproductofferingsandspecificationsatanytime,withoutnotice.Lenovomakeseveryefforttoensureaccuracyofallinformationbutisnotliableorresponsibleforanyeditorial,photographicortypographicerrors.Allimagesareforillustrationpurposesonly.ForfullLenovoproduct,serviceandwarrantyspecificationsvisitwww.lenovo.com.ThefollowingaretrademarksorregisteredtrademarksofLenovo:Lenovo,theLenovologo,ThinkPad,ForThoseWhoDoandThinkPlus.Othercompany,productandservicenamemaybetrademarksorservicemarksofothers.©2015Lenovo.Allrightsreserved.

Lenovo’sTransitionServicesarepartofacomprehensiveportfolioofLenovoServicesthatsupporttheentirelifecycleofyourPCs.Formoreinformationonthese,orotherservices,pleasecallyourLenovoServicesSalesRepresentativeorvisitwww.lenovo.com/services

Depl

oym

ent

Auto

mat

ion

Factory Integration

Managed Services

• First Boot Service

• Advanced Deployment • Smart Image

• Connect To Network

• Image Load

• Encryption/Security

• Drop-in-the-Box

• BIOS/vPro Customization

• Asset Tagging

• Laser Etching

• Asset Recovery

• Service Account Managers • Technical Account Managers

MANAGED SERVICESSimplifycompleximplementationswithourexperienceandexpertise.AssetRecoveyServicesoutlinethedevelopmentandexecutionofsustainablecorporatedispositionstrategy.Forprojectswithbroadrequirements,youcandependonLenovo’stechnicalandserviceknowledgetodriveresolutiontoyourbusinessissues.

DEPLOYMENT AUTOMATION SERVICESLenovo’sDeploymentAutomationServivcestakesthecomplexityoutoflargedeployments.Ourscalableservicesstreamlineandmaximizetheefficiencyofyourdeploymentsbyautomatingmundaneandtimeintensivedesk-sidetasks.

Smart Image Service

Lenovo’sSmartImageServiceensurescompatibilityacrossmultipleLenovo-basedhardwareplatforms,enablinghardwareindependenceandeliminatingtheneedtomanagemultipleimages.ThisenablesyoutobuildasingleimagewithoutneedingtofocusonLenovodrivers.

Smart Image Service:• CombinesLenovohardwareandcustomer`sWindows®7imagein

asingledynamicimagingsolution• UtilizesLenovo`sEnhancedExperienceContent• SmartImagecanbeaddedinamatterofdays,it`squick,easyand

effective

Advanced Deployment ServicesLenovo’sAdvancedDeploymentServicesprovideautomateddesk-sideconfigurationanddatamigrationcustomizedtoyourend-userneeds.Improvetheefficiencyofyourdeploymentwhileimprovingproductivityandemployeesatisfaction.

Advanced Deployment Services provides:• Customizationsonapersystembasis• End-userbased• Applicationsandpersonalpreferencesdeploymentautomatically• Userimplementation/self-service

First Boot ServiceFirstbootdoneonthemanufacturingline,savingvaluabletime,resourcesandcost.First Boot Service provides:• Microsoft®Sysprepprocess• Devicedriverinstallation• CommonapplicationsthatmustbeinstalledperPC/user:

Antivirus,LANDesk,SCCM• Harddriveencryption

Image LoadLenovo’sImageLoadServicereducestechniciananddeploymenttimebyloadingyourcustomizedimageinproduction.

EncryptionEncryptandsecurecompanysensitivedata.Currently supported encryption solutions:• Sophos©UltimacoSGE/SGN• MicrosoftBitlocker©• WinMagic©

Asset TaggingPhysical,uniquecustomizedlabelingofPCdevices,designedtomeetyourspecificorganizationinventorymanagementrequirements.ItensuresthePCsareprotectedandtraceablerightoutofthebox.

BIOS/vPro CustomizationCustomBIOSsettingupofsettingslikepassowords,disablinginput-outputdevices,definingbootdevicesetc.vProprovisioningAMTdatainthefirmwaresettings.

Drop-In-The-Box Delivercustomizedmessagingtoend-usersassoonastheyopenthebox.

Asset Recovery ServiceDevelopmentandexecutionofsustainablecorporatedispositionstrategy,includingdocumentationandcertificationofdatadestructionandenvironmentalprocessing.

Service Account Managers/Technical Account ManagersSAMs: Problemresolution,pervasiveproblemmanagement,reporting,teammeetings,customervisits.

TAMs: Productsupport,developandmaintainconsistentcommunication,worktosupportLenovoandcustomerKPIs.

FACTORY INTEGRATIONFactoryIntegrationServicesenableaccurateconfigurationandencryptionofyourPCsbeforeshipment.You’llhaveassetreadinessandsecurityfromdayone.

Laser Etching1

SecureyourPCswhileprovidingauniquemeansofpromotingyourorganization.

Connect To Network1

Completeinstallationofyourimages,applicationsandotherdeploymenttasksdoneinfactorysignificantlyreducesyourtimeandcost.

Connect To Network benefits:• Reductionintimeassociatedinsystemdeployment• Reductioninengineeringcost• Reductioninshippingcost