leo appleton internet librarian international october 2015
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Leo Appleton, Associate Director of Library Services, University of the Arts London
PhD Student, Centre for Social Informatics, Edinburgh Napier University
Cilip Multimedia, Information and Technology Group
@leoappleton
Presentation for Internet Librarian International, 21st October 2015Knowledge, Access and Inclusion the Power of the Public Library
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Background to the research project
Approach to the research
Pilot study overview
Analysis and results of pilot study
Next steps
Overview
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Professional interest in performance measurementMixed methods for different scenarios
Background to the research project
What do we need to measure?How do we do that?What are you talking about?UsageSatisfactionImpactValueOutcomesCount stuffPerceptionsOutputsDevelopments (social, personal, academic)AchievementsStatistics, metrics, analyticsSurveysCause and effectTalking to our library users!
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Why public libraries?CharacteristicsExchange of capitalInformation society studiesCitizenship / Digital citizenship agendas
Political agendas / lobbyingFocus on the qualitative!
Background to the research project
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To what extent is an individuals position advantaged as a result of using public libraries?
What is the impact of using a public library service on individual and community citizenship?
Method:Focus group methodologyLongitudinal cohort approach to focus groupsInterviews with senior library staffReflections on the focus group discussion
Scope of projectRepresentative of UK library users
Approach to the research
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Pilot studyQuestions on:Feelings and attitudes?Who are libraries for?Citizenship?What do you like about your library?
Results categories:KnowledgeInclusionAccess
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Pilot focus group analysis
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Focus group analysisWhen I come in, I have a dead positive vibe, when I walk through the doors straight away, cos I know that I only need to spend fifteen minutes in here, and Ill have lost myself in a book. You dont care whats going on!
I could be quite dramatic and say that reading saved my life!
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Focus group - Knowledge
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handling all those really old manuscripts and books,.its knowledge, just a body of knowledge. And knowledge is power I believe. Knowledge is power!
Focus group - Knowledge
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Focus group Integration and Inclusion
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The library is a place of great safety and security.
Its inclusive. It makes you feel part of the group. I think that society consists of groups doesnt it? But I see the library more as a coherent group and its very inclusive of people from different backgrounds, different ethnic backgrounds and cultures.
It is the one place where everyone is equal
When youre on the streets no one cares about you. Its like every man for himself. When you come in here you can just communicate with anyone, you can discuss things with people. Theres loads of things that you can do.
Focus group - Integration
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Focus group - Access
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Its the total safety of being in an environment where you can study. Its a place of peace. Every book is open to you.
As a teenager, I was always aware that the library, when you walked through it, nobody stopped you reaching for a book on anything.. as a child and a young teenager, it does empower you. You dont have to understand whats inside it. Youre just able to hold it.
Focus group - Access
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Digital Citizenship
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General conclusion
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Focus on access, integration and knowledgeLinked to social capital and Information Society
Acknowledgement of benefit and development of longitudinal periodDiscussion and reflection at each stage
Understanding of citizenship development through public library use
Compelling evidence of the value and impact of public libraries
Anticipated findings
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Demonstrating impact
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Thank you for listening!
Contact:[email protected]@leoappleton
Questions?
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http://static.guim.co.uk/sys-images/Guardian/Pix/pictures/2014/7/31/1406814108886/Public-Library-006.jpghttp://researchdesignreview.com/tag/focus-group-discussions/http://theintrovertadvocate.com/can-an-introvert-survive-a-sales-career/http://proof.nationalgeographic.com/2015/04/24/public-library-portraits-californias-homeless-connect-in-a-quiet-place/http://www.barnabys.org.uk/childrens-storytime-barnabys/http://midlifexpress.com/software-laptop-children/http://www.dailymail.co.uk/news/article-2573756/Suffering-art-Photographer-creates-unique-series-self-portraits-hit-face-ball-shoes-pumpkin.html
Picture credits
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