les clefs d'or national powerpoint presentation
TRANSCRIPT
Les Clefs d’Or Canada“In Service Through Friendship, In Service Through
Excellence”
Les Clefs d’Or Concierges annually assist 127 million*
guests worldwide.
*study in Toronto 2011
Who we are Characteristics Origins Les Clefs d’Or Canada Les Clefs d’Or International Membership: Benefits & Requirements Concierge Services EducationContacts and Questions
Agenda
Who We Are
An association of professional Concierges
Recognized for exceptional service Trusted by the international luxury
traveller
1919 Three friends from Switzerland leave their mountain village (Vissoie) to work in the grand hotels of London. Two make it to London, Mr. Ferdinand Gillet choses to stay in Paris . They vowed to stay in contact and help each other and their guests “in Friendship”. The Concierge Network begins.
1929 Les Clefs d’Or is created.
1952 First International Congress of the EUPGH (European Union des Portieres des Grandes Hotels) In attendance: France, Germany, Great Britain, Ireland, Italy and Switzerland.
Our Origins
1976 Canada is the first country outside of Europe to join EUPGH
1998 Change of name to UICH (Union Internationale des Concierges d'Hôtels) – Les Clefs d’Or
2011 Virginia Casale from Montreal, Canada becomes UICH President
Canadian Origins
Canadian President
Carolina AvariaChef Concierge
InterContinental Toronto Yorkville
Atlantic Quebec City Montreal Ontario Niagara Alberta British Columbia
Canadian Regions
To establish and implement consistent professional and firm ethical standards
To coordinate, promote, educate, and assist the activities and interests of Concierges
Our Mission
To foster friendships and communication among Concierges of hotels in Canada and around the world
To foster the development of the hotel industry and tourism in general
Our Mission
Our Values The Guest First and
Before All Solidarity and Mutual
Help Respect Quest for Excellence Discretion Leadership by Example
The Characteristics of a
Clefs d’Or Concierge Adaptable Thorough Detail oriented Discrete Intuitive Empathetic Leader Patient
Self driven Precise Prudent Self-Confident Welcoming Quick Connected Worldly
Steps:
1. Five Years hotel experience two as full time Concierge
2. Invited by a full Member3. Attend eight meetings in one year4. Mystery screenings5. National Exam6. Presentation to the Members7. Accepted by the Region8. Passed by the National Board
How to Become a Member
Les Clefs d’Or Concierges Have the necessary back-up A never-ending network of
acquaintances, friends, and colleagues from around the world
Benefits of Becoming a MemberWe open doors inside and outside of the hotel for
our guests
Attending monthly meetings Taking part in educational
opportunities Participating in social events Contributing in fundraising and
charities Experiencing National, Pan-
American and International Congresses
Regional Engagement
Provide the opportunity to: Enhance our knowledge Exchange savvy industry
ideas Network and strengthen
friendships Showcase current and
potential partners and suppliers
Monthly Regional Meetings
Charities and FundraisingLCDC supports local charities in our individual
communities as well as on a national level
Les Clefs d’Or Foundation of the
Americas
International President
Colin Toomey Chief Concierge
Shangri-La Hotel, Sydney
Americas, 11.11%
Asia, 24.44%
Central Europe, 15.56%
Mediterranean, 20.00%
Oceania, 4.44%
Scandinavia, 8.89%
Western Europe, 15.56%
International Zones
A competitive advantage within the industry A key advertising tool that many upscale hotel
brands are insisting on as part of their brand standards
Authenticates and promotes the quality of service which luxury hotels offer
The Hotel’s Benefit from having a
Les Clefs d’Or Concierge
Continue to develop and educate current and budding Concierge
Develop Brand Recognition
Encourage awareness and membership through School Outreach
Future Initiatives
A One-Year Ontario College Post-Graduate Certificate Program
Building on the credentials of previous hospitality education
An Award Winning Program Partnered with Les Clefs d’Or Canada
Fanshawe Concierge Services Program
Graduates exhibit outstanding critical thinking, multi-tasking and problem solving
Heightened degrees of global knowledge, sophistication and confidence
These attributes are prized by all tourism and hospitality employers
The Goal of the Program
Contact: Rob McGregor – Program Coordinator
[email protected]/tourism
Max Freeman, Julien Sable-Alvarado &
Lyubomir Shcherbakov
Fanshawe Concierge Students
Presentation Created by:
Contact Information
/lesclefsdorintl
@LesClefsdOrIntl
International
National
@LesClefsd'OrCan
Lesclefsdorcanada.com
/lesclefsdOrcanada
www.lesclefsdorcanada.org
www.uichlesclefsdor.org
Lesclefsdor.wordpress.com
Les Clefs d’Or Canada“In Service Through Friendship, In Service Through
Excellence”
We Thank You and encourage Questions
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