lessons learned from designing award winning portals
TRANSCRIPT
Lessons Learned from Designing Award Winning PortalsPresented By: Kanwal Khipple
EXPERIENCES ARE THE NEW ECONOMY
Everything we do is to improve experiences and increase value
#1 REASON FOR FAILURE?
#1 reason for failed projects - investments typically stop at launch
ITERATE TO REAP MORE REWARDS
No one intends to build ugly portals. Involve users but iterate after launch
FINDING A BALANCE WITH GOVERNANCE IS HARD
Change Management is hard but so critical. #StartEarly
TRADITIONAL INTRANETS ARE DEAD
What worked before might not work now. Be open to change.
RESULTS ARE DRIVEN BY STRATEGIES
Proven strategies to help you design beautiful portals
KANWAL KHIPPLE
My twitter handle is @kkhipple, and I work at .
SPEAKER | AUTHOR | OFFICE 365 MVP
Get Executives Engaged
Effectively Capture Requirements
80%
Internal ESNs won’t achieve
intended benefits due to lack of
leadership
650m
Lost productivity due to in-
effective IT projects
Are they needed? How do you lead other leaders.
EXECUTIVE BUY-IN
Give executives an opportunity align their vision to specific goals
LEADERS DEFINE A VISION
Support Acquisitions
Provide Positive Work Culture
Highlight Exceptional People
Have Highly Effective Decision Making
Supporting Community
Customer Transparent Support
Leadership Personally Engaging w/ Customers
Internal Social Collaboration
User Profiles
Personal MySites
Internal Social Networking
Communities Of Interest
Communities Of Practice
External Social Authoring
Social CRM
Stakeholder Workshops• 2 day workshop • 5-12 Stakeholders• Discuss their biggest pain points• Alignment of their Strategic Goals• How to drive ROI
• Commitment and scheduled follow ups
Get Executives Engaged
Effectively Capture Requirements
Effective Requirement GatheringUX Strategies
EFFECTIVE REQUIREMENT GATHERING
How to effectively run requirement gathering workshops
Biggest Factors in Low Adoption?• Not letting your employees be a part of the journey• Asking for feedback too early• Executives are not part of the conversation
Diffusion of Innovation
Innovators Early Adopters Early Majority Late Majority Laggards
Show off late Exclusive Preview
Widespread communication – generate buzz
Make it easier(reduce features)
Refine based on earlier adoption lessons
Pilot Access Showcase employees
Executive’s Communication
Low-risk Give control over how & when
Let them experiment
Recruit Champions
Help & Support Talk to current adopters
No commitment trial
REAL WORLD ADOPTION ACTIVITIES & MORE…
Find great ideas for driving adoption in our latest book http://improveit.how/book
THE PLAYBOOK
Make your workshops engaging, exciting and non-traditional.
Risks?PRIORITIZE REQUIREMENTS
Make your workshops engaging, exciting and non-traditional.
ALIGN REQUIREMENTS TO BUDGETS
Capture, prioritize and categorize your requirements
Personae USER CENTERED DESIGN
Start any project with getting a better understanding of the target audience
UNDERSTAND THE AUDIENCE
What does your target audience think and feel, see, hear, say and do?
Reading and an-swering emails28%Search-
ing and gather-ing in-forma-
tion19%
Com-muni-cating
and col-labora-tivey in-ternally
14%
Role-specific tasks39%
FOCUS DRIVEN PORTALS
Does your portal need to be able to meet all requirements?
CREATIVE WORKSHOPS
Allow your stakeholders to visualize what they think is the end result
Get Executives Engaged
Effectively Capture Requirements
Build experiences that delight
EFFECTIVE UX STRATEGIES
Why Invest?• Deliver a user-centered design• Empower employees• Increases adoption• Improves team collaboration / productivity
Content is like Water
PERSONALIZE USING THE OFFICE GRAPH
Search based or machine learning based portals are the future
Results as you type – ability to get results immediately without going to the search results pageImages to classify type of result. People, documents, FAQs, etc.
Surface targeted content via #hashtagDynamically surface user generated content
How to start?
Look to the Offic365 NextGen portals for inspiration
LEVERAGE NEXTGEN PORTALS
Get Executives Engaged
Effectively Capture Requirements
SIMPLIFY CONTENT AUTHORING
Deliver solutions that enable others to submit content easily
The Spot
PROVIDE USERS A DEFAULT CONTEXT-AWARE EXPERIENCE
Give users the control on what they want to see.
Get Executives Engaged
Effectively Capture Requirements
DOWNLOAD THE WHEN TO USE WHAT IN OFFICE 365 ENTERPRISE USER GUIDANCE WHITEPAPER!
It goes into much greater depth and can be found at WhenToUseWhat.com
DOWNLOAD EXTERNAL SHARING IN OFFICE 365 WHITEPAPER!
It goes into much greater depth and can be found at Office365Extranets.com
43 | SharePoint Saturday Calgary – 23 APR 2016
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44 | SharePoint Saturday Calgary – 06 JUN 2015
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My twitter handle is @kkhipple, and I work at .
SPEAKER | AUTHOR | OFFICE 365 MVP
Thank You!Organizers, Sponsors and You for making this possible.25+ SharePoint Presentations At slideshare.net/kkhippleWhen To Use What WhitepaperWhenToUseWhat.com Improve It Book.. ImproveIT.How/BookOffice 365 Success Center.. Success.Office.Com
Message Me On LinkedIn or Email [email protected]
My twitter handle is @kkhipple, and I work at .
SPEAKER | AUTHOR | OFFICE 365 MVP
Thank You!Organizers, Sponsors and You for making this possible.25+ SharePoint Presentations At Slideshare.Net/kkhippleWhen To Use What WhitepaperWhenToUseWhat.com Improve It Book.. ImproveIT.How/BookOffice 365 Success Center.. Success.Office.Com
Message Me On LinkedIn or Email [email protected]