Let Your Non-verbal Communication Speak for You!

Susan Schoenfeld

Things to remember about Non-verbal Communication

You can’t not communicateIt is rule-governedIt is motivatedIt is hard to hide your feelings

“Beware of the man whose belly doesn’t shake when he laughs”

Things to remember about Non-verbal Communication

We must be consistentNon-verbal communication holds more weight than verbal communication

There are some non-verbals we can’t control

BlushingSweatingNervousnessOther people’s opinions of us because of physical attributes

Body types give us stereotyped impressions

Person is dominant, confident, adventurous, competitive…….Person is dependent, contented, sluggish, soft-hearted …..Person is tense, anxious, withdrawn…

The problem with Non-verbalCommunication

It is ambiguous

We communicate in many ways

AppearanceThe way we enter a roomHandshakeWalkSitEating habits

We communicate in many ways

Eye contactTouchTerritorialityDistanceTensionSpace

We communicate in many ways

ColorTimeSilenceHands

Knowing about Non-verbal Communication is helpful

When someone is relaxed they receive information easilyHold a difficult meeting in your officeGain control by sitting at the head of the table Person who stands behind his/her desk has control

How to spot a liar

Tighten lipsMicro-expressionsSmile that doesn’t use eye musclesCrooked expressionFacial expression lasts too longRubs nose

Face reddensArms folded

Thank you