let's go shopping! heres y' our step by step guide to get ... · let's go shopping!...

Advantage

NAVIGATING ADVANTAGE

cartersadvantage.co.nz

cartersadvantage.co.nz

Let's go shopping!Here's your step by step guide to get the most out of your online shopping experience.

If you need assistance at any time please phone 0800 POINTS (764 687)2

About CARTERS Advantage ................................................................................................3

Let's get started: Logging In .................................................................................................4

Rewards site .......................................................................................................................................5

Make a claim: Rewards site ...................................................................................................6

Calculators: Rewards site ........................................................................................................7

My Account: Green global menu ......................................................................................8

About Menu: About Advantage and How to Redeem ....................................9

About Menu Pt 2: Frequently Asked Questions (FAQs) ................................10

About Menu Pt 3: Contact us ..............................................................................................11

About Menu Pt 4: Terms and conditions ....................................................................12

Travel site ..............................................................................................................................................13

Travel site: Trips ...............................................................................................................................14

Travel site: Registration ..............................................................................................................15

Travel site: Personal travel .......................................................................................................16

Travel site: Make a claim ..........................................................................................................17

Travel: Gallery ....................................................................................................................................18

Advantage

NAVIGATING ADVANTAGE


Advantage

Welcome to CARTERS Advantage!Now that you're signed up to Advantage you can enjoy the benefits of being an Advantage member. You'll be earning points simply by doing business with CARTERS.

Every month you will receive a statement via email which shows your points balance and a few tempting products for you to consider for redemption. The Advantage website www.cartersadvantage.co.nz is a great place for you to • check your points balance anytime

• update your personal profile

• redeem from the wide selection of products available

• register for the group travel trips

User GuideFollow the enclosed step-by-step guide to logging in for the first time and a handy 'how to' guide for navigating the site. You will need to login to activate your membership.

RewardsYou'll find a tempting range of rewards online that will enhance your every day. Have a browse to see what's on offer!

TravelThe most exciting aspect of the Advantage loyalty programme is our group travel experiences. Every year we do an overseas excursion where members are treated to a week in an exciting destination, with all the details from flights to five star accommodation and special events taken care of.

Unlike other loyalty programmes that have little flexibility, with Advantage if there’s something you really want and you have the points we will do our best to help you get it. It can be anything from paying your children’s school fees or getting a new set of golf clubs to going on your dream holiday.

There are 5 simple steps to follow:1. Find the product you want to use your points on

2. IMPORTANT: Obtain an invoice from the store made out to 'The Extra Mile Company, PO Box 549 Auckland 1140'. The store will retain the goods until they receive payment.

3. Complete a Rewards Claim Form online and submit it or you can download a copy of the form from the Advantage website to mail or fax in.

4. Electronically submit or fax/ post the completed Rewards Claim Form and the invoice to the CARTERS Advantage Team on (09) 914 1047, or PO Box 549, Auckland 1140.

5. The CARTERS Team will process your request and send payment direct to the store who will then contact you to collect your goods.

So, why not log on to the website and take advantage of all the great things the website has to offer.

LET'S GO SHOPPING!


LET'S GET STARTED: LOGGING IN AND BROWSING/PURCHASING CARTERS ADVANTAGE REWARDS

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STEP 1 - Log onto www.cartersadvantage.co.nz The first page you will come to is the login page. You can get here via the Trade Portal, CARTERS website or go direct to www.cartersadvantage.co.nz.

STEP 2 – Enter your login and password To login use your email address or your CARTERS account number as a username and then enter your password.

If you missed your Welcome email, use your email address or account number and click ‘Reset Password’.

A link will then be sent to your nominated email address. Follow the link to enter a new password. If you have any problems at all phone 0800 POINTS during business hours for further help.

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STEP 3 - Home Page Once you have successfully logged in you will land on the Advantage home page. Simply click the tile of the site you'd like to visit. Alternatively you can access 'rewards' or 'travel' via the green global menu at the top of the page.

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REWARDS SITE1. Once you've logged on and clicked through

the 'Rewards' tile or dropdown menu, you will see a ‘welcome’ message, your points displayed and can start browsing by category.

2. You can select the rewards tab in the green global menu at any time to see an overview of the categories, make a claim or go to the points calculators.

3. You can use the search function at the top right of the page at any point to find a reward.

4. Clicking on a reward brings up a more detailed description of the product, a larger image, specifications and the ability to select quantity to order. Simply click 'Add to cart' to place an order.

5. Selecting the cart icon in the top right of any window will take you to the check out. Here you can review your order, adjust the quantities of each item, remove items and place an order. Once an order is submitted, a confirmation email will be sent to you.

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MAKE A CLAIM: REWARDS SITE1. You'll see a ‘welcome’ message on the left hand side, your

points displayed and you can start browsing by category.2. You can select the rewards tab in the green global menu at

any time to see an overview of the categories, make a claim or go to the points calculators. Select ‘Make a claim’.

3. A form with editable fields will appear. Simply type in your details following the prompts.

4. You can claim up to four invoices on this one form. If you have more you will need to fill in multiple forms. Just repeat the process outlined above until you’re done!

5. We do require an electronic version of the invoice in order to process. You can upload a digital photo of the invoice, a PDF or a jpeg.

6. IT’S IMPORTANT THAT THE INVOICE SUBMITTED IS MADE OUT TO ‘THE EXTRA MILE COMPANY, PO Box 549 Auckland 1140'.

7. Check the box after having read the terms and conditions and click submit. You will then receive a confirmation email.

MANUAL REDEMPTION

8. You can also download and print out a claims form and send it to us via mail or fax.

Fax to 09 914 1002 or post to: CARTERS Advantage, c/o PO Box 549, Auckland 1140

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CALCULATORS: REWARDS SITE1. You'll see a ‘welcome’ message on the left hand side,

your points displayed and you can start browsing by category.

2. You can select the rewards tab in the green global menu at any time to see an overview of the categories, make a claim or go to the points calculators. Select ‘Calculators’

3. A calculator with editable fields will appear. Simply type in the calculations you require by following the prompts.

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• PLEASE NOTE that points calculators ARE NOT applicable to CARTERS group travel events.

• The calculators CAN BE USED to calculate PERSONAL INDEPENDENT TRAVEL REDEMPTIONS.

• To find out more about Advantage Travel redemptions please phone 0800 POINTS (764 687).

• CALCULATION OF POINTS FOR CARTERS PRODUCTS: The points required for redemptions of CARTERS products via the Advantage programme may differ from the points calculated below. Please check the points required for redemptions of CARTERS products with your local branch.


MY ACCOUNT: TOP MENU BOTH THE TRAVEL AND REWARD SITES1. Choose ‘My Account’ from the green global menu at the top of the page.2. You will be able to ‘update your details’ - type these in following the prompts and click ‘save’.3. See your ‘rewards history’ - what you have you purchased and your current points balance.4. ‘Update photo’ - you can upload a photo to represent you on the site. Please note that you will need to

crop the photo within the area in order for the site to recognise the image.5. ‘Points expiry’ - you can see if any points are due to expire here.6. 'Advantage Communication' options - you can choose your preferences here.

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ABOUT MENU: 'ABOUT ADVANTAGE' AND 'HOW TO REDEEM'.1. Choose ‘About’ from the green global menu at the top of the page.2. You will be able to read up ‘About Advantage’ and the benefits3. There's a number of ways to redeem your points.

Read about those options here ‘How to redeem’

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ABOUT MENU - PT2: 'FAQ - FREQUENTLY ASKED QUESTIONS'. 1. Choose ‘About’ from the green global menu at the top of the page.2. If you have any questions regarding Advantage have a read through our 'Frequently Asked

Questions (FAQ)' section and see if one of these answers yours.

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ABOUT MENU - PT3: CONTACT US. 1. Choose ‘About’ from the green global menu at the top of the page. Click 'Contact us'.2. If you would like to get in touch via the website then you can do so here. Simply fill in the form

following the prompts and submit your query by clicking 'Send message'.3. You'll receive a message when your form has been successfully submitted.4. You'll also receive an email confirmation to the email address you nominated in the form field.

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ABOUT MENU - PT4: TERMS AND CONDITIONS.1. Choose ‘About’ from the green global menu at the top of the page. Click 'Terms and Conditions'.2. For all of the details here are the full Advantage terms and conditions for your reference.

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TRAVEL SITE1. Choose the ‘Travel’ option from the Advantage home page.2. You'll then land on the CARTERS Advantage travel site home page. You can choose from a number of options to explore3. To the left under your 'Welcome back' message are trips that CARTERS will be bringing you for the coming year(s). Click on any of these to find out more!4. CARTERS will host customers on some

fabulous group travel experiences in the near future. Click here to find out more. We'd love to have you join us!

5. Got a destination that you've always dreamed of visiting then the 'Personal Travel' option might be just what you're looking for.

6. Check out the gallery of images here to give you a flavour of what you can expect when you travel with CARTERS.

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TRAVEL SITE: TRIPS1. Choose the ‘Trips’ option from the Travel

home page. You can choose to explore all of the great experiences on offer by clicking on the trip that you're interested in.

2. The featured trip this year is India. To find out more simply click this button.

3. Click on this button to go through to the next page. To find out more, click 'Find out more'.

4. This page will give you a lot more detail on this experience. From here you can view the brochure or register.

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TRAVEL SITE: REGISTRATION1. For all group travel registration you can fill in the Registration form of the trip or trips that you

wish to join CARTERS on. 2. Follow the prompts on the form and click submit when you're done.3. Successful registration will be confirmed on-screen and via email.

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TRAVEL SITE: PERSONAL TRAVEL1. For your personal travel options go to the green global menu at the top of the page. Click on 'Travel' and

select 'Personal Travel' from the dropdown menu.

2. From here you'll be able to check out the online calculators to see how many dollars your points are worth in order to make a successful claim or click through to the online claims form (see highlighted below).

3. See next page for a step through of the 'Make a claim' form.

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MAKE A CLAIM: PERSONAL TRAVEL1. From the Personal Travel page you can click on this

link to ‘Make a claim’.2. A form with editable fields will appear. Simply type in

your details following the prompts.3. You can claim up to four invoices on this one form.

If you have more you will need to fill in multiple forms. Just repeat the process outlined above until you’re done!

4. We do required an electronic version of the invoice in order to process. You can upload a digital photo of the invoice, a PDF or a jpeg.

5. IT’S IMPORTANT THAT THE INVOICE SUBMITTED IS MADE OUT TO ‘THE EXTRA MILE COMPANY, PO Box 549 Auckland 1140'.

6. Check the box after having read the terms and conditions and click submit. You will then receive a confirmation email.

MANUAL REDEMPTION7. You can also download

and print out a claims form and send it to us via mail or fax.

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TRAVEL: GALLERY1. From the green global top menu you can select the

'Gallery'2. Click through the photos on display to get a feel for

what a great holiday with CARTERS looks like!

NOW LET'S GET STARTED.That's about it for now. We hope you enjoy navigating around the CARTERS Advantage website and taking advantage of the great rewards and experiences on offer. CARTERS, we're your building partner.

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Advantage

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