letter to u.s. senator bill nelson, complaint about u.s. postal service

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u.s. Senator Bill Nelson July 20, 2012 Landmark Two 225 East Robinson Street, Ste 410 Orlando, Florida 32801 Dear Senator Nelson: This is a complaint about postal services in Ocala, Florida. On June 19,2012 Robert Henriques, Acting Manager of the Paddock Branch, made an insulting telephone to me at home in response to my complaint about an incident at a contract postal unit, CPU Countryside. A recording of the call is on the enclosed CD in .wav format, along with two prior calls. Postal officials have not responded to my complaint about Mr. Henriques. I wrote to Tony Joy, the Postal Service Consumer & Industry Contact in Jacksonville, Florida, with copies to Postmaster General Patrick Donahoe and Chief Postal Inspector Guy Cottrell. Consumer advocate Ralph Nader called for the resignation of Postmaster General Donahoe in a letter dated April 26, 2012, copy enclosed. You can add me to the list of those calling for Donahoe's resignation. In the past I was a strong supporter of the U.S. Postal Service. No more. The problem is management, and contract postal units. Management has run the Postal Service into the ground. Acting Manager Henriques is an example of what is wrong with the Postal Service. Enclosed you will find copies of my correspondence in this matter. The problem began when I questioned an inaccurate receipt for postage provided by CPU Countryside. In response, the CPU operator Koni Updyke started a false rumor that caused one of her employees to interrupt my postal transaction at the CPU, verbally assault me in the store, and threaten litigation. As a result, I no longer feel safe at CPU Countryside or the Paddock Branch. There is a UPS Store nearby, and I sometimes use that instead, but it costs more. Some Postal Services are available online, but not first class mail. I can no longer go to the post office. Mr. Henriques is a bully and disrespectful as shown on the enclosed CD. As such, I requested that Henriques not call or speak to me, but to write by mail ifhe needs to communicate. Because of the foregoing, Acting Manager Henriques, Paddock Branch, and Koni Updyke, CPU Countryside, are not able to provide me with the basic and fundamental service of effective and regular postal services as required by law. It is time for dramatic change at the U.S. Postal Service. Postmaster General Donahoe must go, and incompetent managers like Henriques should be fired. As for CPUs, the website Save the Post Office published January 29, 2012 "Contract post offices, closing faster than they open", see the copy enclosed. In a lawsuit over practices at another CPU, Cooper v. U.S. Postal Service, 577 F.3d 479 (2009), the Court held "CPUs are regulated by these few guidelines, which are mainly words of encouragement. Classified post offices, on the other hand, are governed by exacting regulations." That is a big problem with CPUs, they have little or no oversight.

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Letter to U.S. Senator Bill Nelson, complaint about U.S. Postal Service

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Page 1: Letter to U.S. Senator Bill Nelson, Complaint About U.S. Postal Service

u.s. Senator Bill Nelson July 20, 2012 Landmark Two 225 East Robinson Street, Ste 410 Orlando, Florida 32801

Dear Senator Nelson:

This is a complaint about postal services in Ocala, Florida. On June 19,2012 Robert Henriques, Acting Manager of the Paddock Branch, made an insulting telephone to me at home in response to my complaint about an incident at a contract postal unit, CPU Countryside. A recording of the call is on the enclosed CD in .wav format, along with two prior calls.

Postal officials have not responded to my complaint about Mr. Henriques. I wrote to Tony Joy, the Postal Service Consumer & Industry Contact in Jacksonville, Florida, with copies to Postmaster General Patrick Donahoe and Chief Postal Inspector Guy Cottrell.

Consumer advocate Ralph Nader called for the resignation of Postmaster General Donahoe in a letter dated April 26, 2012, copy enclosed. You can add me to the list of those calling for Donahoe's resignation.

In the past I was a strong supporter of the U.S. Postal Service. No more. The problem is management, and contract postal units. Management has run the Postal Service into the ground. Acting Manager Henriques is an example ofwhat is wrong with the Postal Service.

Enclosed you will find copies of my correspondence in this matter. The problem began when I questioned an inaccurate receipt for postage provided by CPU Countryside. In response, the CPU operator Koni Updyke started a false rumor that caused one of her employees to interrupt my postal transaction at the CPU, verbally assault me in the store, and threaten litigation.

As a result, I no longer feel safe at CPU Countryside or the Paddock Branch. There is a UPS Store nearby, and I sometimes use that instead, but it costs more. Some Postal Services are available online, but not first class mail. I can no longer go to the post office. Mr. Henriques is a bully and disrespectful as shown on the enclosed CD. As such, I requested that Henriques not call or speak to me, but to write by mail ifhe needs to communicate.

Because of the foregoing, Acting Manager Henriques, Paddock Branch, and Koni Updyke, CPU Countryside, are not able to provide me with the basic and fundamental service of effective and regular postal services as required by law.

It is time for dramatic change at the U.S. Postal Service. Postmaster General Donahoe must go, and incompetent managers like Henriques should be fired. As for CPUs, the website Save the Post Office published January 29, 2012 "Contract post offices, closing faster than they open", see the copy enclosed. In a lawsuit over practices at another CPU, Cooper v. U.S. Postal Service, 577 F.3d 479 (2009), the Court held "CPUs are regulated by these few guidelines, which are mainly words ofencouragement. Classified post offices, on the other hand, are governed by exacting regulations." That is a big problem with CPUs, they have little or no oversight.

Page 2: Letter to U.S. Senator Bill Nelson, Complaint About U.S. Postal Service

u.s. Senator Bill Nelson Page - 2 July 20, 2012

It is also time to allow people to buy first class postage online. After all, Ebay sells first class postage online as a service to its users, and that works fine. More collection points in existing places like the UPS Store or Walmart would be an improvement too, as an alternative to mismanaged postal branches and CPUs.

I would appreciate if you can get a response from Postmaster General Donahoe or Tony Joy about the misconduct of Robert Henriques. The documents in this matter are enclosed, and can also be found on Scribd at http://www.scribd.com/CPUfaii

Thank you for your consideration of this important matter.

les e 8092 S 5th Loop

. Ocala, F .orida 34481 (352) 854-7807

Enclosures:

Ralph Nader Letter to Postmaster General Patrick R. Donahoe - It Is Time to Resign Save the Post Office, January 29, 2012 "Contract post offices, closing faster than they open"

Complaint to Robert Henriques, with exhibits, May 8, 2012 Letter to Robert Henriques, attempted delivery of certified mail, June 12, 2012 Letter from Tony Joy to Neil Gillespie, June 12, 2012 Letter to Robert Henriques, please respond to complaint, June 18, 2012 Letter to Robert Henriques, no more phone calls, June 25, 2012 Complaint about Robert Henriques to Tony Joy, June 25, 2012 Notice to Tony Joy, Robert Henriques refused delivery, June 30, 2012

cc: (letter only) Ralph Nader, Consumer Advocate Postmaster General Patrick R. Donahoe Chief Postal Inspector Guy Cottrell Tony Joy, North Florida Consumer & Industry Contact Ocala Postmaster Benjamin Carter Cliff Guffey, President, APWU

Page 3: Letter to U.S. Senator Bill Nelson, Complaint About U.S. Postal Service

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Page 6: Letter to U.S. Senator Bill Nelson, Complaint About U.S. Postal Service

COMMENTS ARE CLOSED.

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Page 7: Letter to U.S. Senator Bill Nelson, Complaint About U.S. Postal Service

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Page 8: Letter to U.S. Senator Bill Nelson, Complaint About U.S. Postal Service

Published on Save the Post Office (http://www.savethepostoffice.com)

Home > Printer-friendly

January 29, 2012

Contract post offices look like a cheap and easy way for the Postal Service to outsource its retailpostal business. Just put the post office in a private business or community center, and don'tworry about paying rent or postal employees. There's still a post office in town, the PostalService has met its universal service obligation, and a lot of money has been saved.

But contract post offices are not the panacea that postal management, big mailers, andadvocates of privatization would like to think they are. They have many problems, and theirnumbers just keep declining. During fiscal year 2011, the Postal Service opened 144 contractpostal units, but it closed 259 of them.

News of these additional openings and closings was revealed in materials submitted by thePostal Service to the Postal Regulatory Commission (PRC) for its annual compliance report. The document can be found on the PRC website (download the pdf here [1]), and a list of theoffices that have opened and closed is here [2].

A contract post office is an “approved postal provider” that’s operated by a private business or

Contract post offices, closing faster than they open http://www.savethepostoffice.com/print/9802

1 of 4 6/24/2012 5:35 PM

Page 9: Letter to U.S. Senator Bill Nelson, Complaint About U.S. Postal Service

community and not staffed by USPS workers. There are basically two types — a contract postalunit (CPU) and a community post office (CPO) — and then there's the closely related “villagepost office” (VPO).

According to the 2009 Postal Employees Guide toContract Postal Units [3], a CPU is “a supplier-ownedor supplier-leased site operated by the supplierunder contract to the Postal Service to provide postalservices to the public at postal prices.” A CPO issimilar — it's a contract postal unit in which a smallrural community, rather than a local business,assumes the responsibilities of providing postalservices.

Neither type of contract unit offers the full range of products and services available at a regularpost office, but for many communities, it’s better to have a CPU or CPO than no post office atall. You can get a sense of just how much people can value a CPO in this great story [4] onGoing Postal [5] about one that closed earlier this month in Alplaus, New York, and here'sanother [6] about a closing announced just a couple of days ago.

The Village Post Office [7] was the “concept” unveiled last summer along with plans to closing3,652 post offices under the Retail Access Optimization Initiative (RAOI). Though the VPO justsells stamps and flat-rate boxes, it was supposed to mitigate the loss of a post office forthousands of small towns across America. However, at this point, only about eight VPOs havebeen opened, and the Postmaster General, having discovered that many small towns don’t havea suitable place to locate a VPO, has backed off [8] the new concept.

News of so many contracted units closing in 2011 is somewhatsurprising, given that the Postal Service has been so intent onshifting from government post offices to "alternative retail outlets"like CPUs. After all, they cost very little to operate — basically justthe wages for the USPS personnel responsible for overseeing thecontract unit from an official USPS "host" post office.

Contract units also appeal to the big mailers, which see them as amoney-saving alternative to post offices, and money saved meanslower postal rates. In its brief [9] to the PRC on the RAOI AdvisoryOpinion, the direct mail company Val-Pak argued that contractunits were a valuable “method of outsourcing the provision of retailservices” because they reduce costs and “improve service tocustomers.”

But contract units have a number of problems, and their number has been steadily declining [10]

for a long time. In 1970, there were 7,241, and in 2010, there were 3,694. After the openingsand closings in 2011, there are 3,519 contract units remaining. That represents a total declineof over 50%, and an average of about 90 closings a year.

The Postal Service didn’t say why so many contract units had closed, but the reasons aren’t amystery. It's difficult for the USPS personnel in the host post office to do proper oversight sincethey aren’t there on the premises of the CPU It’s sometimes even a problem collecting all themoney that’s due to the Postal Service.

Contract post offices, closing faster than they open http://www.savethepostoffice.com/print/9802

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Page 10: Letter to U.S. Senator Bill Nelson, Complaint About U.S. Postal Service

As a USPS OIG report entitled “High-Risk Contract Postal Units [11]” notes, the host post officesoften did not collect all the cash the contract units had taken in on postal business, and theCPUs sometimes disbursed USPS funds in an unauthorized fashion. The OIG found nearly$100,000 in uncollected funds and unauthorized disbursements at eight of the CPUs itreviewed. As of December 31, 2008, says the OIG, there were over $200,000 in uncollectedstamp credit shortages at CPUs nationwide, and another $136,000 apparently uncollected fromCPUs that had closed. Asked about the problems, the personnel at the host post offices“attributed these issues to employee turnover, inadequate training, and other higher priorityduties” at the business operating the CPUs.

One of the contract units that closed this year was inLiebenthal, Kansas [12]. One day the post office wasopen, and the next, it was closed, just like that, noexplanation. Months later, word came out that theperson running the community post office hadallegedly embezzled some funds.

Sometimes the Postal Service decides a contractunit is more trouble than it’s worth, or it finds aneasier option — like striking a deal with a local CVSor bank to sell stamps. Sometimes the privatebusiness itself chooses to terminate its contract withthe Postal Service because the amount of postal revenue being generated wasn't worth theeffort required by all the USPS paperwork and regulations. There's also a clause in the APWUcontract requiring 20 CPUs to close, presumably as a way of protecting union jobs (more on thatin the Going Postal article [4]). Or maybe the store just goes out of business, and that’s the endof the CPU, which seems to be the case with many of the CPUs on the 2011 closing list.

Another problem with a CPU is that the Postal Service — or the business running it — canclose one without going through any of the formal discontinuance process required for a regularpost office. A contract post office can be closed without notice to the community and without apublic meeting, and there’s no appealing the decision to the PRC.

In any case, it doesn’t look like CPUs or VPOs are going to be the wave of the future. For everyunit that was added last year, almost two closed. If the Postal Service is going to develop itsnetwork of alternative retail outlets, they’re not going to CPUs or VPOs in small, independentlyowned businesses. They’re going to be Stamps-on-Consignment and Authorized Shippercounters located in the big chains, like Wal-Mart, Costco, and CVS, and the range of productsand services is going to be pretty limited.

The Postal Service is a long way from making the traditional post office obsolete, no matter whatthe leaders in L’Enfant Plaza would like to think.

UPDATE: A couple of readers wrote in with more about why CPUs haven’t become morewidespread. Basically, they say, it’s because there’s not enough money in running one to makeit worthwhile. In the past, most CPUs were paid a set annual amount, but now the PostalService is switching to a "performance based" system, i.e., the host business gets a percent ofthe sales. The Postal Service tries to keep the percentage as low as possible, but it ranges from6% to 10% of gross "walk-in" revenues (stamp sales, metered postage for packages, moneyorder fees, etc.).

The Postal Service provides basic equipment for the CPU, and the CPU provides the rest,

Contract post offices, closing faster than they open http://www.savethepostoffice.com/print/9802

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Page 11: Letter to U.S. Senator Bill Nelson, Complaint About U.S. Postal Service

including furniture, a counter, cash drawer or register, and a postage meter, which is an ongoingexpense of about $20 to $30 every month. So, if a CPU brings in $2,000 a month in postalrevenue, and it has a good 10% contract, that’s $200 a month. Out of that the business has topay for the time its employees spend helping to run the CPU, the postage meter, and otheroperating supplies. That’s just not enough money to make the CPU a popular idea amongsmall businesses. Plus, the Postal Service keeps expanding other types of alternative retailpoints, like stamps-on-consignment at supermarkets and pharmacies, which cuts into the CPU’sbusiness.

(Photo sources: Contract offices closed in FY 2011: CPU in Country Store [13], Garrattsville,NY; CPU in Coberly Drugs [14] in Hutchinson, Kansas; CPU in Ella’s Interiors [15] in Tomball,Texas; CPO in Liebenthal, Kansas [16].)

Garratssville NY-540x405.jpg [17]

“When the post office is closed, the flag comes down. When the human side ofgovernment closes its doors, we’re all in trouble.”

— Jennings Randolph, U.S. Senator from West Virginia, 1958-85

Source URL: http://www.savethepostoffice.com/contract-post-offices-closing-faster-they-open

Links:[1] http://www.prc.gov/Docs/80/80090/ChIR1.Q41-42.xls[2] http://www.savethepostoffice.com/contract-post-offices-opened-and-closed-fy-2011[3] http://www.apwu.org/news/webart/2009/09-076-consolidatingstations-090701-pub156.pdf[4] http://colossus-of-roads.blogspot.com/2012/01/round-of-alplaus.html[5] http://colossus-of-roads.blogspot.com/[6] http://austin.ynn.com/content/top_stories/282701/temple-residents-fight-to-keep-post-office-open[7] http://www.savethepostoffice.com/post-topics/village-post-office[8] http://www.reuters.com/article/2011/11/02/us-usa-postal-village-idUSTRE7A12GJ20111102[9] http://www.prc.gov/Docs/77/77416/VP%20N2011-1%20Initial%20Brief.pdf[10] http://www.fas.org/sgp/crs/misc/R41950.pdf[11] http://www.uspsoig.gov/foia_files/FF-MA-09-003.pdf[12] http://www.savethepostoffice.com/mystery-love-valley-emergency-suspension-liebenthal-ks[13] http://www.flickr.com/photos/juneny/4607596488/[14] http://www.hutchmarketplace.com/marketplace/businesses/coberly-drug-co/[15] http://activerain.com/blogsview/338410/ella-s-interiors-gifts-tomball-post-office-close-to-spring-tx-[16] http://www.legendsofkansas.com/liebenthal.html[17] http://www.savethepostoffice.com/sites/default/files/Garratssville NY-540x405.jpg

Contract post offices, closing faster than they open http://www.savethepostoffice.com/print/9802

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Page 12: Letter to U.S. Senator Bill Nelson, Complaint About U.S. Postal Service

Mr. Robert Henriques, Acting Manager May 8, 2012United States Postal Service, Paddock Branch4545 SW 60th AVEOcala, FL 34474-4301

COMPLAINT: Contract Postal Unit (CPU), CountrysideKoni D. Updyke, PTS, Yours Truly Cards & Gifts, Inc.8449 SW Highway 200, Suit 137, Ocala, FL 34481-9693

Dear Mr. Henriques:

This is a complaint against Koni D. Updyke and CPU Countryside. As a result ofUpdyke’s unprofessional behavior, I opened an account with United Parcel Service(UPS) as a trial to replace the substandard service provided by CPU Countryside. Thisletter to you is the first sent with my new UPS account.

On the morning of May 1, 2012, while buying postage and mailing a letter at CPUCountryside, my transaction was interrupted by another CPU employee named “Sue”.While I was standing at the counter, Sue interrupted my transaction, twice, stating thatshe needed to speak with me. It was apparent that Sue was angry about something.

After completing my business, while I was still inside the CPU, Sue made unfoundedaccusations against me, and threatened to bring a lawsuit against me. Apparently Sue wasangry and upset over statements that Koni Updyke falsely attributed to me about Sue.

Sue’s anger, and her threat of litigation against me, is apparently related to an earliertransaction at CPU Countryside. On March 13, 2012 I bought Priority Mail postage, withDelivery Confirmation, for an item mailed to Mary Alice Gwynn in Delray Beach, FL.(Exhibit 1). Sue processed the transaction and provided me a receipt. (Exhibit 2). I readthe receipt the next day while I scanned it to PDF. That is when I noticed the receiptshowed $0.65 for cash paid which is not accurate. The actual cost of Priority Mailpostage, with Delivery Conformation, was about $6.00. According to Track & Confirm,the item was delivered March 15, 2012. (Exhibit 3).

A few days later I asked Koni Updyke why my receipt showed $0.65 when the amount Ipaid was about $6.00. Updyke was defensive, and refused to provide me a correct receipt.

Please note the time of the transaction on the receipt: 10:29:48 AM. (Exhibit 2). Thiscorresponds to the acceptance time shown on Track & Confirm: 10:30 AM. (Exhibit 3).

Prior to this incident Sue provided me excellent service during every transaction at CPUCountryside. Over the years Sue had voluntarily disclosed to me details of her personallife. Sue told me that she had been a career postal employee since graduating high school,but became disabled and left the Post Office. Sue appears emaciated, and often complainsthat she is in pain, making her claim of disability believable. Still, I do not understand

Page 13: Letter to U.S. Senator Bill Nelson, Complaint About U.S. Postal Service

Mr. Robert Henriques, Acting ManagerUnited States Postal Service, Paddock Branch May 8, 2012

Page - 2

how Sue could work while disabled at CPU Countryside, since she left a job at the PostOffice over disability. My knowledge of Sue’s disability status is admittedly incomplete.

Concerned for Sue’s privacy and well-being, I asked Koni Updyke in confidence why myreceipt showed $0.65 when the amount I paid was $6.00. CPU Countryside has closequarters, and I thought it prudent to discuss this matter in private, to avoid inadvertenteavesdropping by others. Therefore I spoke with Updyke outside the front door of CPUCountryside. I stressed to Updyke that Sue always provided excellent service. Updyke’sexplanation about the inaccurate receipt was not credible. Updyke speculated that Suemistakenly provided a receipt for $0.65, rather than a receipt for $6.00, because thecorrect receipt somehow fell behind the counter. Updyke did not provide, or offer toprovide, a corrected receipt, and dismissively laughed about the matter.

It appears that Koni Updyke did not maintain my confidence, and instead maliciouslytold Sue that I accused her of stealing money from CPU Countryside. As a result ofUpdyke’s dishonesty, she has created a hostile environment at CPU Countryside betweenme, Sue, and other employees. This calls into question Updyke’s judgment and veracity.

Koni Updyke also showed negligent disregard for Sue’s welfare. Sue became quite upsetwhen Updyke falsely attributed comments to me about Sue. Updyke’s false statement,that Sue stole money from CPU Countryside, likely aggravated Sue’s disability andcaused her emotional distress.

When I tried to explain the truth to Sue on May 1st, she was too overcome with rage todiscuss the matter calmly. Koni Updyke behaved as though she had no role in the matter,and supported Sue’s incorrect assumptions. Updyke’s subsequent behavior added to thehostile environment at CPU Countryside between me, Sue, and other employees.

CPU Countryside is located in the back of a small card and gift store, Yours Truly Cards& Gifts, Inc.. Yours Truly also sells non-post office boxes and shipping supplies whichcompete with Post Office products. The website of the Florida Division of Corporationsshows Koni D. Updyke is PTS of Yours Truly Cards & Gifts, Inc., 8449 SW Highway200 Suit 137, Ocala, FL 34481-9693. (Exhibit 4). Yours Truly also sells lottery tickets.

Other problems and issues at CPU Countryside include:

• Koni Updyke complained to me about the cost of postage labels, and refused myrequest to use a postage label to establish the date of mailing on a letter I mailed atCPU Countryside. This is not an issue at the real Post Office.

• Koni Updyke has been evasive on departure or cut-off times for mail leaving CPUCountryside going to the real Post Office. This causes confusion in determining theactual mailing time of items mailed from CPU Countryside.

• Koni Updyke requires a $5 minimum charge for postal services paid using debit orcredit cards. This is inconvenient when I do not have extra cash on hand. In contrast,

Page 14: Letter to U.S. Senator Bill Nelson, Complaint About U.S. Postal Service

Mr. Robert Henriques, Acting ManagerUnited States Postal Service, Paddock Branch May 8, 2012

Page - 3

the real Post Office accepts cards for any amount, a fact I personally confirmed withcareer postal employee Terri at the Paddock Branch May 7, 2012.

• Employees at CPU Countryside are not as experienced1 as career Post Office unionemployees. There appears to be high employee turnover at CPU Countryside.

• Items scanned for tracking at CPU Countryside do not appear as quickly on the PostOffice Track & Confirm system as items scanned at the real Post Office. Since manyof my items mailed have tracking numbers, this was an issue that caused me toprimarily patronize the real Post Office, even though it was a 16+ mile round trip.

Because of the foregoing, some time ago I curtailed my use of CPU Countryside. Butnow that Koni Updyke has created a hostile environment for me, and Sue has threatenedlegal action against me, I can no longer use CPU Countryside, or remain silent.

Koni Updyke has wrongfully interfered with my use of the United States Mail. I have noconfidence in CPU Countryside or Koni Updyke to act as an agent of the U.S. PostalService. In my opinion Updyke is a dishonest and malicious person. As a result ofUpdyke’s mendacity, I have been threatened with a lawsuit. The threat of litigation putsme in fear, as it would any reasonable person. Even a baseless lawsuit can bankrupt aperson, and inflict significant emotional distress. In addition, as of today, Updyke has notprovided me an accurate receipt for my Priority Mail postage of March 13, 2012.

Because of the foregoing I can no longer patronize CPU Countryside. Proximity is theonly reason I patronized CPU Countryside, which is located closer to my home than thereal Post Office. But the UPS Store is closer than CPU Countryside, so yesterday Iopened an account with United Parcel Service. (UPS). I learned that all UPS Groundservice in Florida is automatically delivered next day without the cost of Next Day Air.This is due to the design of the UPS network. Priority Mail within Florida takes 2-3 days.

The UPS Store, 1.7 miles distance from home

CPU Countryside, 3.0 miles distance from home

U.S. Postal Service, Paddock Branch, 8.3 miles distance from home

The mileage savings alone is significant. At one point I went to the Paddock Branch PostOffice six days a week, which amounts to 100 miles in travel. Since 2005 I have mailedthousands of letters and parcels. I realize that the few thousand item I mail are trivial tothe Post Office. But this amount of business is significant, I believe, to the local UPSStore, which I have used occasionally since it opened in 2005.

On May 7, 2012 I spoke by telephone with Paddock Brach supervisor Terry about thismatter, and how to arrange pickup of undelivered items. When I am not home to acceptan item that requires signature, and a notice is left, I want to pick up the item from alocation other than CPU Countryside. Please advise how to arrange this accommodation.

1 Sue is the exception. Sue is knowledgeable, efficient, and friendly - at least she was in the past.

Page 15: Letter to U.S. Senator Bill Nelson, Complaint About U.S. Postal Service

Mr. Robert Henriques, Acting ManagerUnited States Postal Service, Paddock Branch May 8, 2012

Page - 4

As you know, the Post Office is authorized by the United States Constitution. BenjaminFranklin2 was the first Postmaster General, in Philadelphia, my home town. My cousin isa career postal employee. The Post Office helped America succeed from the beginning.In my view CPU’s are a threat to this great tradition. Privatization is not always the bestanswer to vital government services. The likes of Koni Updyke, a small-minded gossip,denigrate the Post Office. Ideally the U.S. Postal Service will eliminate CPU Countrysideand open a real Post Office at this end of SW200 Ocala. If not, the Countryside franchiseshould be awarded to a competent person.

Kindly investigate this complaint. Please advise me on the pickup of undelivered mail ata location other than Countryside. Thank you for your consideration of this matter.

Sincerely,

Neil J. Gillespie8092 SW 115th LoopOcala, Florida 34481Telephone: (352) 854-7807Email: [email protected]

Waiver of confidentiality. I hereby waive confidentiality and ask that this information beused freely to the benefit and improvement of the U.S. Postal Service.

Enclosures

cc: Mr. Patrick R. DonahoeUnited States Postmaster GeneralU.S. Postal Service475 L'Enfant Plaza S.W.Washington DC 20260

Mr. Guy Cottrell, Chief Postal InspectorU.S. Postal Service475 L'Enfant Plaza S.W.Washington DC 20260

Mr. Rob Strunk, Clerk Division DirectorAmerican Postal Workers Union, AFL-CIO1300 L Street, N.W.Washington, D.C. 20005

2 Ben Franklin also founded the University of Pennsylvania, my alma mater.

Page 16: Letter to U.S. Senator Bill Nelson, Complaint About U.S. Postal Service

u.s. Postal 5ervice"'Oelivery Confirmation'"Receipt Postage and Delivery COnfirmation fees must be paid before mailing. 11"'-'- ---' -- -- '-- - •.• •

Mary Alice Gwynn ~ 805 George Bush Boulevard

Delray Beach, FL 33483

POSTAL CUSTOMER: Keep this receipt. For Inquiries: Access internet web site at www.usps.com· or call1-8QO-222-1811

ONE (POSTAl. USE ONLY)

orlty MaU"5ervIce~First-Class Malfparcel

DPackage ServIces parcel PS Form 152. May 2002 (See Reverse)

1

Page 17: Letter to U.S. Senator Bill Nelson, Complaint About U.S. Postal Service

============================================

YOURS TRULY CARDS and GIFTS INC

8449 SW State Rd 200 Ste 137

Ocala. FL, 34481-9693

116602-B004

03/13/2012 10:29:48 AM

============================================

Sales Receipt

Product Sale Final

Description Qty Price

65c Dogs at Work 1 $0.65

Total $0.65

Cash $0.65

Thank youl

Blll#: 1-13168-1-2678797-2

Clerk: WINDOW1

All sales final on stamps and postage.

2

Page 18: Letter to U.S. Senator Bill Nelson, Complaint About U.S. Postal Service

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Label/Receipt Number: 0311 0240 0001 8153 1316Expected Delivery Date: March 15, 2012Class: Priority Mail®

Service(s): Delivery Confirmation™

Status: Delivered

Your item was delivered at 12:44 pm on March 15, 2012 in DELRAYBEACH, FL 33483.

Enter Label/Receipt Number.

Detailed Results:Delivered, March 15, 2012, 12:44 pm, DELRAY BEACH, FL 33483Out for Delivery, March 15, 2012, 9:25 am, DELRAY BEACH, FL 33444Sorting Complete, March 15, 2012, 9:15 am, DELRAY BEACH, FL 33444Arrival at Post Office, March 15, 2012, 8:46 am, DELRAY BEACH, FL 33444Processed at USPS Origin Sort Facility, March 13, 2012, 4:11 pm, GAINESVILLE, FL 32608Acceptance, March 13, 2012, 10:30 am, OCALA, FL 34481

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Page 19: Letter to U.S. Senator Bill Nelson, Complaint About U.S. Postal Service

Detail by Entity NameFlorida Profit CorporationYOURS TRULY CARDS & GIFTS, INC.

Filing Information

Document Number P97000028485FEI/EIN Number 593446891Date Filed 03/26/1997State FLStatus ACTIVE

Principal Address8449 SW SR 200135OCALA FL 34481

Changed 06/16/2009

Mailing Address8449 SW SR 200135OCALA FL 34481

Changed 06/16/2009

Registered Agent Name & AddressUPDYKE, KONI D8449 SW S.R. 200135OCALA FL 34481 US

Name Changed: 06/15/2007

Address Changed: 06/16/2009

Officer/Director DetailName & Address

Title PTS

UPDYKE, KONI D8449 SW SR 200OCALA FL 34481

Annual Reports

Previous on List Next on List Return To List

No Events No Name History

www.sunbiz.org - Department of State http://www.sunbiz.org/scripts/cordet.exe?action=DETFIL&inq_doc_num...

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Page 20: Letter to U.S. Senator Bill Nelson, Complaint About U.S. Postal Service

Previous on List Next on List Return To List

No Events No Name History

Report Year Filed Date2010 02/01/20102011 02/28/20112012 01/13/2012

Document Images

01/13/2012 -- ANNUAL REPORT

02/28/2011 -- ANNUAL REPORT

02/01/2010 -- ANNUAL REPORT

06/16/2009 -- ANNUAL REPORT

03/18/2008 -- ANNUAL REPORT

06/19/2007 -- ANNUAL REPORT

06/15/2007 -- ANNUAL REPORT

02/26/2007 -- ANNUAL REPORT

04/27/2006 -- ANNUAL REPORT

05/02/2005 -- ANNUAL REPORT

04/09/2004 -- ANNUAL REPORT

04/21/2003 -- ANNUAL REPORT

05/06/2002 -- ANNUAL REPORT

04/19/2001 -- ANNUAL REPORT

05/05/2000 -- ANNUAL REPORT

03/11/1999 -- ANNUAL REPORT

03/30/1998 -- ANNUAL REPORT

03/26/1997 -- Domestic Profit Articles

Note: This is not official record. See documents if question or conflict.

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Page 21: Letter to U.S. Senator Bill Nelson, Complaint About U.S. Postal Service

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State of Florida, Department of State

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Page 22: Letter to U.S. Senator Bill Nelson, Complaint About U.S. Postal Service

June 12, 2012

Mr. Robert Henriques, Acting ManagerUnited States Postal Service, Paddock Branch4545 SW 60th AVEOcala, FL 34474-4301

Dear Mr. Henriques:

Enclosed is a copy of a notice from the post office about an attempted delivery ofcertified mail, item no. 7196 9006 9296 0216 1259. I was not home at the time ofattempted delivery. The notice directs me to pick up the mail at CPU Countryside, YoursTruly Cards & Gifts.

As you know from my letter to you dated May 8, 2012, and our subsequent phone call, Ido not patronize CPU Countryside, Yours Truly Cards & Gifts.

Kindly advise how I can obtain this certified letter without going to CPU Countryside,Yours Truly Cards & Gifts. Thank you.

Sincerely,

Neil J. Gillespie8092 SW 115th LoopOcala, Florida 34481Telephone: (352) 854-7807Email: [email protected]

Enclosure

cc: local postal carrier, with enclosure

Page 23: Letter to U.S. Senator Bill Nelson, Complaint About U.S. Postal Service

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Page 24: Letter to U.S. Senator Bill Nelson, Complaint About U.S. Postal Service

MANAGER, CONSUMER & INDUSTRY CONTACT

NORTH FLORIDA DISTRICT

~ UNITED STIlTES I!a POSTIJL SERVICE

June 12, 2012

Neil J. Gillespie 8092 SW 115th Loop Ocala, FL 34481-3567

Dear Mr. Gillespie:

Your correspondence copied to the Postmaster General, regarding your concerns with the Countryside Contract Postal Unit and its employees, has been referred to this office for investigation and response.

Acting Manager Robert Henriques advises he spoke with you on May 10, 2012, and thoroughly discussed your concerns. He provided his personal contact information in the event you have further issues you would like to relay.

As with any service organization, quality customer service from professional, courteous, and friendly employees is vital. We are always concerned when a customer is not satisfied with the way we conduct a transaction or provide a service. Be assured this matter has received Mr. Henriques' prompt attention.

Mr. Gillespie, you are a valued customer, and we appreciate the opportunity to respond to your concerns. As a customer, you have many choices and we must provide the level of professional service our customers expect and deserve. We regret this experience, which does not re'Rect the service we want to prOVide.

Please accept my apology as well as my thanks for bringing this matter to our attention. It is our desire to provide the best possible service at all times, and every effort will be made to serve your future needs in a manner more consistent with your expectations and our service objectives.

Sincer.. e_.IYJ "~....

e-/;=/y( !-) Tony JOy

POST OFFICE Box 40005 JACKSONVILLE, FL 32203-0005 904/858-6522 FAX: 904/858-6521

Page 25: Letter to U.S. Senator Bill Nelson, Complaint About U.S. Postal Service

June 18, 2012

Mr. Robert Henriques, Acting ManagerUnited States Postal Service, Paddock Branch4545 SW 60th AVEOcala, FL 34474-4301

Dear Mr. Henriques:

When can I expect a response to my complaint made May 8, 2012 against Koni Updyke andCPU Countryside? When you initially called me May 14, 2012 at 1:32 p.m. you said you had notyet addressed the matter with Updyke. When we spoke again June 13, 2012 at 8:50 a.m. you didnot indicate whether you had addressed the matter with Updyke.

Have you competed your inquiry into my complaint? If so when can I expect a response?

Thank you.

Sincerely,

Neil J. Gillespie8092 SW 115th LoopOcala, Florida 34481Telephone: (352) 854-7807Email: [email protected]

Page 26: Letter to U.S. Senator Bill Nelson, Complaint About U.S. Postal Service

June 25, 2012

Mr. Robert Henriques, Acting ManagerUnited States Postal Service, Paddock Branch4545 SW 60th AVEOcala, FL 34474-4301

Dear Mr. Henriques:

You are hereby notified not to call me at home on the telephone, effective immediately.Furthermore, I do not want face to face communication with you, or email from you. This is inresponse to your inappropriate and insulting telephone call to me June 19, 2012. You maycommunicate with me by letter through the United States Postal Service mail.

Kindly provide me the following:

1. An accurate receipt for my postal transaction with CPU Countryside March 13, 2012.

2. A copy of any security or surveillance video from CPU Countryside that shows mytransactions on the following dates:

a. March 13, 2012, sent Priority Mail, Delivery Confirmation, no. 0311 0240 0001 8153 1316.

b. On or about March 15, 2012 when I spoke with Koni Updyke about the foregoing transaction.

c. May 1, 2012 when CPU Countryside employee Sue twice interrupted my postal transaction,directed me to another part of the store, verbally assaulted me, and threatened me with a lawsuit.

Sincerely,

Neil J. Gillespie8092 SW 115th LoopOcala, Florida 34481

Page 27: Letter to U.S. Senator Bill Nelson, Complaint About U.S. Postal Service

VIA United Parcel Service

June 25, 2012

Mr. Tony Joy, Manager, Consumer & Industry ContactNorth Florida District, U.S. Postal ServicePost Office Box 40005Jacksonville, FL 32203-0005

RE: Your letter dated June 12, 2012 and Acting Manager Robert Henriques

Dear Mr. Joy:

Thank you for your letter of June 12, 2012. (Exhibit 1). Unfortunately your letter is not accuratewith regard to the actions of acting manager Robert Henriques and my complaint against CPUCountryside and Koni Updyke. (the “complaint”). Please be advised that Mr. Henriques did notcall me on May 10, 2012, did not discuss my complaint, and did not provide his “personalcontact information in the event you have further issues you would like to relay.”

Mr. Henriques did not discuss my complaint during his initial call May 14, 2012. When Irequested a response to my complaint by follow-up letter, Henriques refused to discuss thecomplaint, and made offensive comments during his telephone call to me at home the followingday. Enclosed is a CD containing a recording of the call, along with two earlier calls. Henriquesis adamant that he has no obligation, nor intention, of ever discussing the complaint with me.Henriques then falsely accused me of “inappropriate behavior” and “hitting on” CPUCountryside employee Sue.

My complaint accused Koni Updyke of defamation, dishonesty, unprofessional behavior, failingto provide an accurate money receipt for postage, and creating a hostile environment thatwrongfully interferes with my use of the post office, and other issues. Statements by Henriquesto me on June 19th suggest that Ms. Updyke has continued to defame me in an effort calculatedto damage my reputation, intimidate me, and obstruct inquiry into her wrongdoing. Worse,Henriques is not objective, and has not made an honest effort to investigate my complaint.

The United States Postal Service is an independent part of the executive branch of theGovernment of the United States. (39 U.S.C. § 201). Mr. Henriques’ investigation of mycomplaint was made pursuant to that jurisdiction. Therefore Ms. Updyke’s false statements, ifsubstantiated, may violate 18 U.S.C. § 1001(a), making false statements, and show that she is notfit to operate a CPU.

In support of the above you will find voice recordings of telephone calls by Mr. Henriques to meat my home, in .wav format on the enclosed CD. You can play the CD on a computer usingWindows Media Player or similar program.

All calls made to my home office business telephone extension (352) 854-7807 are recorded forquality assurance purposes pursuant to the business use exemption of Florida Statutes chapter

Page 28: Letter to U.S. Senator Bill Nelson, Complaint About U.S. Postal Service

Mr. Tony Joy, Manager, Consumer & Industry Contact June 25, 2012North Florida District, U.S. Postal Service Page - 2

934, section 934.02(4)(a)(1) and the holding of Royal Health Care Servs., Inc. v. Jefferson-PilotLife Ins. Co., 924 F.2d 215 (11th Cir. 1991).

Mr. Henriques made the following three (3) telephone calls to me at home:

May 14, 2012, at 1:32 p.m. (length of call, 2 minutes, 21 seconds)June 13, 2012, at 8:50 a.m. (length of call, 2 minutes, 42 seconds)June 19, 2012, at 2.38 p.m. (length of call, 7 minutes, 39 seconds)

On the enclosed CD you can listen to Mr. Henriques’ speaking with me. This allows you to hearexactly what Henriques said during our conversations. The following is a brief summation ofeach call, as I have not yet ordered the transcripts.

Telephone call by Robert Henriques to Neil Gillespie, May 14, 2012, 1:32 p.m.

Mr. Henriques initially spoke with me regarding the complaint by telephone May 14, 2012 at1:32 p.m., not May 10, 2012 as stated in your letter. The call was 2 minutes, 21 seconds long. Asshown on the recording, Mr. Henriques began the call as follows:

“I haven’t addressed anything yet with Miss Koni at the post office out there by whereyou live, but, ah, one of the things that I did see on here was you were wondering if youcould make arrangements to pick up undelivered mail or something we attempteddelivery other than the Countryside post office, is that correct?”

Mr. Henriques went on to discuss delivery of my mail to the Paddock branch instead of CPUCountryside. Mr. Henriques concluded by stating “…and like I said, the other stuff I have notaddressed with the contract station out there, I’ll probably get with the postmaster and then, ah,we’ll, we’ll talk with Ms. Updyke about this stuff too”.

Telephone call by Robert Henriques to Neil Gillespie, June 13, 2012, 8:50 a.m.

On June 13, 2012 at 8:50 a.m. Mr. Henriques telephoned me at home in response to my letter ofJune 12, 2012 about an attempted delivery of certified mail. (Exhibit 2). The call was 2 minutes,42 seconds long. The letter stated:

“Dear Mr. Henriques:

Enclosed is a copy of a notice from the post office about an attempted delivery ofcertified mail, item no. 7196 9006 9296 0216 1259. I was not home at the time ofattempted delivery. The notice directs me to pick up the mail at CPU Countryside, YoursTruly Cards & Gifts.

As you know from my letter to you dated May 8, 2012, and our subsequent phone call, Ido not patronize CPU Countryside, Yours Truly Cards & Gifts.

Page 29: Letter to U.S. Senator Bill Nelson, Complaint About U.S. Postal Service

Mr. Tony Joy, Manager, Consumer & Industry Contact June 25, 2012North Florida District, U.S. Postal Service Page - 3

Kindly advise how I can obtain this certified letter without going to CPU Countryside,Yours Truly Cards & Gifts. Thank you.”

As shown by the recording, Mr. Henriques agreed to have the certified letter for pickup at thePaddock branch the next morning. (June 14, 2012). Henriques also said “I’ll instruct your lettercarrier too, for anytime we receive something for you, if you want, if we make a physical attemptand you’re unable to sign for something, cause you’re not home, we can hold it here at thePaddock Branch, I’ll, I’ll request she does that for you as well if you like”, to which I agreed.

However when I tried to get my mail at the Paddock branch June 14, 2012 at 3:48 p.m., thecertified letter was not there, it was at CPU Countryside according to Mr. Henriques. Once againI reiterated to Henriques that, under no circumstance, will I go to CPU Countryside to pick upmail. Henriques blamed the problem on another postal employee who mistakenly sent the letterback to CPU Countryside. Mr. Henriques said the certified letter would be back at the Paddockbranch June 15, 2012 by 9:00 a.m., and I agreed to make another trip to get my mail.

When I arrived at Paddock June 15th after noon, I did not have the certified mail notice, becauseMr. Henriques took it from me the day before. This caused further delay and confusion. Finallypostal employee Mike produced the certified letter at 12:23 p.m. During the transaction Mikedirected me to CPU Countryside next time. This in turn led to more questions by Mike when Itold him that I do not patronize CPU Countryside. Mike responded that the post office does notadequately check the background of CPU operators, or words to that effect.

Telephone call by Robert Henriques to Neil Gillespie, June 19, 2012, 2.38 p.m.

On June 19, 2012 at 2:38 p.m. Mr. Henriques telephoned me at home in response to my letter ofJune 19, 2012 wherein I inquired about the status of my complaint. (Exhibit 3). The call was 7minutes, 39 seconds long. The letter stated:

“Dear Mr. Henriques:

When can I expect a response to my complaint made May 8, 2012 against Koni Updykeand CPU Countryside? When you initially called me May 14, 2012 at 1:32 p.m. you saidyou had not yet addressed the matter with Updyke. When we spoke again June 13, 2012at 8:50 a.m. you did not indicate whether you had addressed the matter with Updyke.

Have you competed your inquiry into my complaint? If so when can I expect aresponse?”

Mr. Henriques was hostile and personally insulted me as shown by the recording. Henriquesrefused to discuss the substance of my complaint against Koni Updyke. When I asked aboutSue’s threat of litigation against me, Henriques said “that would be between you and her”.Henriques made false accusations against me, including, “And I heard that your behavior wasinappropriate as well”. When I asked Henriques to explain, he said “I had heard that you werehitting on her”. When I denied the accusation, Henriques said “That’s what I had heard”, and

Page 30: Letter to U.S. Senator Bill Nelson, Complaint About U.S. Postal Service

Mr. Tony Joy, Manager, Consumer & Industry Contact June 25, 2012North Florida District, U.S. Postal Service Page - 4

“I’m just telling you what I heard”. When I asked who told him, Henriques said “I was told byKoni”. When I asked for an explanation of what he meant by “hitting on”, Henriques said “WellI’m not gonna explain it because I don’t know much about it, that’s what I had heard, thatcomment was made to me, so I really don’t know the ins and outs, nor do I care to know the insand outs...”

I told Mr. Henriques I do not feel this matter is resolved, to which he responded “that’s fine”.When I suggest a further complaint, he said “that’s fine, you have every option to do so”.

We discussed the ongoing problem of getting my certified mail that is ordinarily handled byCPU Countryside, a problem created by Updyke’s unprofessional behavior. Updyke’smisconduct has disrupted the normal flow of mail internally, causing contagion at Paddock. Forexample, postal employee Mike wanted an explanation from me as to why I did not pick up mycertified mail at CPU Countryside. So this issue is not resolved, and continues to cause extremeaggravation. Mike also said the post office does not adequately check the background of CPUoperators. I would add that there does not appear to be any hiring standards for CPU employees,any of whom could have a criminal record, drug addiction, disability (like Sue) or other issues.

Because of the foregoing, I notified Mr. Henriques by letter dated June 25, 2012, not totelephone me anymore, but to communicate by letter. (Exhibit 4). The letter states in part:

“Dear Mr. Henriques:

You are hereby notified not to call me at home on the telephone, effective immediately.Furthermore, I do not want face to face communication with you, or email from you. Thisis in response to your inappropriate and insulting telephone call to me June 19, 2012.You may communicate with me by letter through the United States Postal Service mail.”

The letter also requests an accurate receipt for postal services, and copies of surveillance video.

Contract post offices, closing faster than they open

The website Save the Post Office published January 29, 2012 “Contract post offices, closingfaster than they open”, available at the link below, and herein as Exhibit 5.

http://www.savethepostoffice.com/contract-post-offices-closing-faster-they-open

The story noted the following about CPUs: “Contract post offices look like a cheap and easy wayfor the Postal Service to outsource its retail postal business.”

“But contract post offices are not the panacea that postal management, big mailers, andadvocates of privatization would like to think they are. They have many problems, and theirnumbers just keep declining. During fiscal year 2011, the Postal Service opened 144 contractpostal units, but it closed 259 of them.”

Page 31: Letter to U.S. Senator Bill Nelson, Complaint About U.S. Postal Service

Mr. Tony Joy, Manager, Consumer & Industry Contact June 25, 2012North Florida District, U.S. Postal Service Page - 5

“But contract units have a number of problems, and their number has been steadily declining fora long time. In 1970, there were 7,241, and in 2010, there were 3,694. After the openings andclosings in 2011, there are 3,519 contract units remaining. That represents a total decline of over50%, and an average of about 90 closings a year.”

“The Postal Service didn’t say why so many contract units had closed, but the reasons aren’t amystery. It's difficult for the USPS personnel in the host post office to do proper oversight sincethey aren’t there on the premises of the CPU It’s sometimes even a problem collecting all themoney that’s due to the Postal Service.”

“As a USPS OIG report entitled “High-Risk Contract Postal Units” notes, the host post officesoften did not collect all the cash the contract units had taken in on postal business, and the CPUssometimes disbursed USPS funds in an unauthorized fashion. The OIG found nearly $100,000in uncollected funds and unauthorized disbursements at eight of the CPUs it reviewed. As ofDecember 31, 2008, says the OIG, there were over $200,000 in uncollected stamp creditshortages at CPUs nationwide, and another $136,000 apparently uncollected from CPUs that hadclosed. Asked about the problems, the personnel at the host post offices “attributed these issuesto employee turnover, inadequate training, and other higher priority duties” at the businessoperating the CPUs.”

Bertram Cooper v. U.S. Postal Service, 577 F.3d 479 (2009)Argued March 20, 2009 - Decided August 20, 2009

http://scholar.google.com/scholar_case?case=8823295463556297133

In Cooper v. U.S. Postal Service, the Court found Cooper successfully raised an EstablishmentClause challenge to religious displays at a contract postal unit. I am not an attorney and did notattend law school, and this is not legal advice. But my layman’s reading of the case showsPlaintiff Bertram Cooper alleged discomfort with encountering religious materials displayed atthe Manchester CPU and sued the United States Postal Service, et al., for declaratory andinjunctive relief. The Court found that the CPU was a state actor under the Public Function Test.CPU Countryside and Updyke would also be state actors under the Public Function Test. AndMr. Henriques and the United States Postal Service, et al., are state actors.

The Cooper Court referenced the “Contract Postal Unit Operations Guide” and noted “CPUs areregulated by these few guidelines, which are mainly words of encouragement. Classified postoffices, on the other hand, are governed by exacting regulations.” The Court also found as afactual matter, “All money collected at the CPU is the property of the Postal Service,…”

As it applies to the behavior of Updyke and Henriques, the First Amendment prohibits themaking of any law abridging the freedom of speech, or prohibiting the petitioning for agovernmental redress of grievances. While Henriques did not define the term “hitting on”, innormal usage this is private speech. As a state actor, Mr. Henriques exceeded his authority inclassifying private speech as “inappropriate behavior” absent good reason. Although Henriques’allegation is false, he nonetheless passed judgment as though it was true.

Page 32: Letter to U.S. Senator Bill Nelson, Complaint About U.S. Postal Service

Mr. Tony Joy, Manager, Consumer & Industry Contact June 25, 2012North Florida District, U.S. Postal Service Page - 6

As for my complaint against CPU Countryside and Updyke, the complaint is my petition for agovernmental redress of grievances, to which Henriques, a state actor, has failed to properlyadjudicate. There may also be Fourteenth Amendment, and perhaps other Constitutional issues.There may be pendant jurisdiction for defamation, intentional infliction of emotional distress,and other claims against Ms. Updyke, CPU Countryside, Mr. Henriques, and the Post Office.

Cooper alleged discomfort with encountering religious materials displayed at the ManchesterCPU. My complaint against CPU Countryside and Updyke states in part:

“It appears that Koni Updyke did not maintain my confidence, and instead maliciouslytold Sue that I accused her of stealing money from CPU Countryside. As a result ofUpdyke’s dishonesty, she has created a hostile environment at CPU Countryside betweenme, Sue, and other employees. This calls into question Updyke’s judgment and veracity.”

“Koni Updyke has wrongfully interfered with my use of the United States Mail. I have noconfidence in CPU Countryside or Koni Updyke to act as an agent of the U.S. PostalService. In my opinion Updyke is a dishonest and malicious person. As a result ofUpdyke’s mendacity, I have been threatened with a lawsuit. The threat of litigation putsme in fear, as it would any reasonable person. Even a baseless lawsuit can bankrupt aperson, and inflict significant emotional distress. In addition, as of today, Updyke has notprovided me an accurate receipt for my Priority Mail postage of March 13, 2012.”

Given Mr. Henriques’ failure to properly investigate and discuss my complaint, I question hismotives in covering-up and excusing wrongdoing at CPU Countryside by Koni Updyke.

Request for Policy and Procedure Information

Mr. Joy, this is a request for the policy or procedure that the U.S. Postal Service would follow ina situation similar to mine, where CPU Countryside did not provide me an accurate receipt forpostal services when I brought the matter to the attention of Koni Updyke. Also, kindly explainhow this complaint process is supposed to work, with citation to policy and procedure.

Back on May 3, 2008 I was shortchanged $30 at the Paddock branch when clerk no. 14 failed toprovide me the cash-back on a debit card transaction. My notes show that I called Paddock andspoke with Daria when I noticed the money was missing. Daria said she would count the drawerat the end of the shift. Later that day Daria called and said the drawer was $30 over, and I cancome get my money. The incident was handled professionally, I believe, because the Post Officehas adequate training and procedures in place. From what I see at CPU Countryside, there is nosimilar training and procedures in place. Instead Updyke operates her CPU according to her ownpersonal tendencies that are immature and unprofessional.

Another policy matter concerns CPU employees and/or Post Office employees who makedisclosures to customers about their personal lives, or engage in excessive dialog unrelated topostal business. My purpose in going to the post office is to conduct postal business. CPU or

Page 33: Letter to U.S. Senator Bill Nelson, Complaint About U.S. Postal Service

Mr. Tony Joy, Manager, Consumer & Industry Contact June 25, 2012North Florida District, U.S. Postal Service Page - 7

postal employees should not make disclosures to customers about their personal life. I do notwant the burden of the details of someone’s illness or disability. I am not a doctor and cannotassist them with medical issues. Also, CPU or postal employees should not solicit customers formoney to support them, their animals, or any other cause. Please advise about any such policy.

Sue had a practice of making disclosures about her illness and disability. Sue also disclosed thatshe is an animal hoarder, and that she kept forty (40) or so cats, and was unable to afford theirveterinary care. “Animal hoarding involves keeping a higher-than-usual number of animals asdomestic pets without having the ability to properly house or care for them, while at the sametime denying this inability. Compulsive hoarding can be characterized as a symptom of mentaldisorder rather than deliberate cruelty towards animals.” - quoted from Wikipedia.http://en.wikipedia.org/wiki/Animal_hoarder

This was also problem with Post Office employee Brett at Paddock, although only with femalecustomers. While Brett no longer works at Paddock, he spent inordinate amounts of time talkingto female customers, and his work station displayed a number of personal photographs. Thiscaused delays for other customers, and could lead to misunderstanding about being “hit on”.

Suggested Resolution

CPU Countryside and Koni Updyke have failed to provide me the basic and fundamental serviceof effective and regular postal services required under 39 U.S.C. § 101, Postal policy. Updykebehaves like a high school bully and has impugned the good reputation of the Post Office. As setforth in my complaint, “Ideally the U.S. Postal Service will eliminate CPU Countryside and opena real Post Office at this end of SW200 Ocala. If not, the Countryside franchise should beawarded to a competent person.” This area has grown in recent years and needs a real PostOffice due to the volume of mail and need for postal services that cannot be met by a CPU.

Koni Updyke wrongfully interfered with, and obstructed, my use of the United States Mail.Updyke defamed me, harmed my reputation, and inflicted severe emotional distress upon me. Icannot return to CPU Countryside because Updyke is dishonest. I believe, like any reasonableperson would believe, that Updyke would lie again to serve her own purposes. The next timeUpdyke’s deceit may be more serious. For example, Updyke could falsely accuse me ofattempted robbery or some other crime. Updyke has shown callous disregard for the truth, anddisregard for the well-being of others, including me and CPU employee Sue.

I have no confidence in CPU Countryside or Updyke to provide me the basic and fundamentalservice of effective and regular postal services. Given Mr. Henriques’ mishandling of mycomplaint, and his hostile and insulting telephone call to me, I have no confidence in him either.Mr. Henriques’ incompetence has spread this problem to Paddock where I have successfullydone postal business for years. Google maps shows a distance of 13.7 miles from my home to themain Ocala Post Office at 400 SW 1st Ave. Ocala, requiring about a 30 minute drive dependingon traffic conditions. That is too far to travel. As a result I am now using United Parcel Servicefor ordinary mail that requires tracking, which is an extra expense that I cannot afford.

Page 34: Letter to U.S. Senator Bill Nelson, Complaint About U.S. Postal Service

Mr. Tony Joy, Manager, Consumer & Industry Contact June 25, 2012North Florida District, U.S. Postal Service Page - 8

A copy of this letter was provided to the American Postal Workers Union in furtherance ofestablishing a real Post Office in the area of SW200 Ocala, one with APWU employees.

Thank you again for your consideration of this important matter.

Sincerely,

Neil J. Gillespie8092 SW 115th LoopOcala, Florida 34481

cc: Mr. Patrick R. DonahoeUnited States Postmaster General, U.S. Postal Service

Mr. Guy Cottrell, Chief Postal InspectorU.S. Postal Service

Mr. Cliff Guffey, PresidentAmerican Postal Workers Union, AFL-CIO

Mr. Robert Henriques, Acting ManagerUnited States Postal Service, Paddock Branch

The complaint and related documents are posted on Scribd at http://www.scribd.com/CPUfail

Page 35: Letter to U.S. Senator Bill Nelson, Complaint About U.S. Postal Service

MANAGER, CONSUMER & INDUSTRY CONTACT

NORTH FLORIDA DISTRICT

~ UNITED STIlTES I!a POSTIJL SERVICE

June 12, 2012

Neil J. Gillespie 8092 SW 115th Loop Ocala, FL 34481-3567

Dear Mr. Gillespie:

Your correspondence copied to the Postmaster General, regarding your concerns with the Countryside Contract Postal Unit and its employees, has been referred to this office for investigation and response.

Acting Manager Robert Henriques advises he spoke with you on May 10, 2012, and thoroughly discussed your concerns. He provided his personal contact information in the event you have further issues you would like to relay.

As with any service organization, quality customer service from professional, courteous, and friendly employees is vital. We are always concerned when a customer is not satisfied with the way we conduct a transaction or provide a service. Be assured this matter has received Mr. Henriques' prompt attention.

Mr. Gillespie, you are a valued customer, and we appreciate the opportunity to respond to your concerns. As a customer, you have many choices and we must provide the level of professional service our customers expect and deserve. We regret this experience, which does not re'Rect the service we want to prOVide.

Please accept my apology as well as my thanks for bringing this matter to our attention. It is our desire to provide the best possible service at all times, and every effort will be made to serve your future needs in a manner more consistent with your expectations and our service objectives.

Sincer.. e_.IYJ "~....

e-/;=/y( !-) Tony JOy

POST OFFICE Box 40005 JACKSONVILLE, FL 32203-0005 904/858-6522 FAX: 904/858-6521

1

Page 36: Letter to U.S. Senator Bill Nelson, Complaint About U.S. Postal Service

June 12, 2012

Mr. Robert Henriques, Acting ManagerUnited States Postal Service, Paddock Branch4545 SW 60th AVEOcala, FL 34474-4301

Dear Mr. Henriques:

Enclosed is a copy of a notice from the post office about an attempted delivery ofcertified mail, item no. 7196 9006 9296 0216 1259. I was not home at the time ofattempted delivery. The notice directs me to pick up the mail at CPU Countryside, YoursTruly Cards & Gifts.

As you know from my letter to you dated May 8, 2012, and our subsequent phone call, Ido not patronize CPU Countryside, Yours Truly Cards & Gifts.

Kindly advise how I can obtain this certified letter without going to CPU Countryside,Yours Truly Cards & Gifts. Thank you.

Sincerely,

Neil J. Gillespie8092 SW 115th LoopOcala, Florida 34481Telephone: (352) 854-7807Email: [email protected]

Enclosure

cc: local postal carrier, with enclosure

2

Page 37: Letter to U.S. Senator Bill Nelson, Complaint About U.S. Postal Service

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Page 38: Letter to U.S. Senator Bill Nelson, Complaint About U.S. Postal Service

June 18, 2012

Mr. Robert Henriques, Acting ManagerUnited States Postal Service, Paddock Branch4545 SW 60th AVEOcala, FL 34474-4301

Dear Mr. Henriques:

When can I expect a response to my complaint made May 8, 2012 against Koni Updyke andCPU Countryside? When you initially called me May 14, 2012 at 1:32 p.m. you said you had notyet addressed the matter with Updyke. When we spoke again June 13, 2012 at 8:50 a.m. you didnot indicate whether you had addressed the matter with Updyke.

Have you competed your inquiry into my complaint? If so when can I expect a response?

Thank you.

Sincerely,

Neil J. Gillespie8092 SW 115th LoopOcala, Florida 34481Telephone: (352) 854-7807Email: [email protected]

3

Page 39: Letter to U.S. Senator Bill Nelson, Complaint About U.S. Postal Service

June 25, 2012

Mr. Robert Henriques, Acting ManagerUnited States Postal Service, Paddock Branch4545 SW 60th AVEOcala, FL 34474-4301

Dear Mr. Henriques:

You are hereby notified not to call me at home on the telephone, effective immediately.Furthermore, I do not want face to face communication with you, or email from you. This is inresponse to your inappropriate and insulting telephone call to me June 19, 2012. You maycommunicate with me by letter through the United States Postal Service mail.

Kindly provide me the following:

1. An accurate receipt for my postal transaction with CPU Countryside March 13, 2012.

2. A copy of any security or surveillance video from CPU Countryside that shows mytransactions on the following dates:

a. March 13, 2012, sent Priority Mail, Delivery Confirmation, no. 0311 0240 0001 8153 1316.

b. On or about March 15, 2012 when I spoke with Koni Updyke about the foregoing transaction.

c. May 1, 2012 when CPU Countryside employee Sue twice interrupted my postal transaction,directed me to another part of the store, verbally assaulted me, and threatened me with a lawsuit.

Sincerely,

Neil J. Gillespie8092 SW 115th LoopOcala, Florida 34481

4

Page 40: Letter to U.S. Senator Bill Nelson, Complaint About U.S. Postal Service

Published on Save the Post Office (http://www.savethepostoffice.com)

Home > Printer-friendly

January 29, 2012

Contract post offices look like a cheap and easy way for the Postal Service to outsource its retailpostal business. Just put the post office in a private business or community center, and don'tworry about paying rent or postal employees. There's still a post office in town, the PostalService has met its universal service obligation, and a lot of money has been saved.

But contract post offices are not the panacea that postal management, big mailers, andadvocates of privatization would like to think they are. They have many problems, and theirnumbers just keep declining. During fiscal year 2011, the Postal Service opened 144 contractpostal units, but it closed 259 of them.

News of these additional openings and closings was revealed in materials submitted by thePostal Service to the Postal Regulatory Commission (PRC) for its annual compliance report. The document can be found on the PRC website (download the pdf here [1]), and a list of theoffices that have opened and closed is here [2].

A contract post office is an “approved postal provider” that’s operated by a private business or

Contract post offices, closing faster than they open http://www.savethepostoffice.com/print/9802

1 of 4 6/24/2012 5:35 PM5

Page 41: Letter to U.S. Senator Bill Nelson, Complaint About U.S. Postal Service

community and not staffed by USPS workers. There are basically two types — a contract postalunit (CPU) and a community post office (CPO) — and then there's the closely related “villagepost office” (VPO).

According to the 2009 Postal Employees Guide toContract Postal Units [3], a CPU is “a supplier-ownedor supplier-leased site operated by the supplierunder contract to the Postal Service to provide postalservices to the public at postal prices.” A CPO issimilar — it's a contract postal unit in which a smallrural community, rather than a local business,assumes the responsibilities of providing postalservices.

Neither type of contract unit offers the full range of products and services available at a regularpost office, but for many communities, it’s better to have a CPU or CPO than no post office atall. You can get a sense of just how much people can value a CPO in this great story [4] onGoing Postal [5] about one that closed earlier this month in Alplaus, New York, and here'sanother [6] about a closing announced just a couple of days ago.

The Village Post Office [7] was the “concept” unveiled last summer along with plans to closing3,652 post offices under the Retail Access Optimization Initiative (RAOI). Though the VPO justsells stamps and flat-rate boxes, it was supposed to mitigate the loss of a post office forthousands of small towns across America. However, at this point, only about eight VPOs havebeen opened, and the Postmaster General, having discovered that many small towns don’t havea suitable place to locate a VPO, has backed off [8] the new concept.

News of so many contracted units closing in 2011 is somewhatsurprising, given that the Postal Service has been so intent onshifting from government post offices to "alternative retail outlets"like CPUs. After all, they cost very little to operate — basically justthe wages for the USPS personnel responsible for overseeing thecontract unit from an official USPS "host" post office.

Contract units also appeal to the big mailers, which see them as amoney-saving alternative to post offices, and money saved meanslower postal rates. In its brief [9] to the PRC on the RAOI AdvisoryOpinion, the direct mail company Val-Pak argued that contractunits were a valuable “method of outsourcing the provision of retailservices” because they reduce costs and “improve service tocustomers.”

But contract units have a number of problems, and their number has been steadily declining [10]

for a long time. In 1970, there were 7,241, and in 2010, there were 3,694. After the openingsand closings in 2011, there are 3,519 contract units remaining. That represents a total declineof over 50%, and an average of about 90 closings a year.

The Postal Service didn’t say why so many contract units had closed, but the reasons aren’t amystery. It's difficult for the USPS personnel in the host post office to do proper oversight sincethey aren’t there on the premises of the CPU It’s sometimes even a problem collecting all themoney that’s due to the Postal Service.

Contract post offices, closing faster than they open http://www.savethepostoffice.com/print/9802

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Page 42: Letter to U.S. Senator Bill Nelson, Complaint About U.S. Postal Service

As a USPS OIG report entitled “High-Risk Contract Postal Units [11]” notes, the host post officesoften did not collect all the cash the contract units had taken in on postal business, and theCPUs sometimes disbursed USPS funds in an unauthorized fashion. The OIG found nearly$100,000 in uncollected funds and unauthorized disbursements at eight of the CPUs itreviewed. As of December 31, 2008, says the OIG, there were over $200,000 in uncollectedstamp credit shortages at CPUs nationwide, and another $136,000 apparently uncollected fromCPUs that had closed. Asked about the problems, the personnel at the host post offices“attributed these issues to employee turnover, inadequate training, and other higher priorityduties” at the business operating the CPUs.

One of the contract units that closed this year was inLiebenthal, Kansas [12]. One day the post office wasopen, and the next, it was closed, just like that, noexplanation. Months later, word came out that theperson running the community post office hadallegedly embezzled some funds.

Sometimes the Postal Service decides a contractunit is more trouble than it’s worth, or it finds aneasier option — like striking a deal with a local CVSor bank to sell stamps. Sometimes the privatebusiness itself chooses to terminate its contract withthe Postal Service because the amount of postal revenue being generated wasn't worth theeffort required by all the USPS paperwork and regulations. There's also a clause in the APWUcontract requiring 20 CPUs to close, presumably as a way of protecting union jobs (more on thatin the Going Postal article [4]). Or maybe the store just goes out of business, and that’s the endof the CPU, which seems to be the case with many of the CPUs on the 2011 closing list.

Another problem with a CPU is that the Postal Service — or the business running it — canclose one without going through any of the formal discontinuance process required for a regularpost office. A contract post office can be closed without notice to the community and without apublic meeting, and there’s no appealing the decision to the PRC.

In any case, it doesn’t look like CPUs or VPOs are going to be the wave of the future. For everyunit that was added last year, almost two closed. If the Postal Service is going to develop itsnetwork of alternative retail outlets, they’re not going to CPUs or VPOs in small, independentlyowned businesses. They’re going to be Stamps-on-Consignment and Authorized Shippercounters located in the big chains, like Wal-Mart, Costco, and CVS, and the range of productsand services is going to be pretty limited.

The Postal Service is a long way from making the traditional post office obsolete, no matter whatthe leaders in L’Enfant Plaza would like to think.

UPDATE: A couple of readers wrote in with more about why CPUs haven’t become morewidespread. Basically, they say, it’s because there’s not enough money in running one to makeit worthwhile. In the past, most CPUs were paid a set annual amount, but now the PostalService is switching to a "performance based" system, i.e., the host business gets a percent ofthe sales. The Postal Service tries to keep the percentage as low as possible, but it ranges from6% to 10% of gross "walk-in" revenues (stamp sales, metered postage for packages, moneyorder fees, etc.).

The Postal Service provides basic equipment for the CPU, and the CPU provides the rest,

Contract post offices, closing faster than they open http://www.savethepostoffice.com/print/9802

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Page 43: Letter to U.S. Senator Bill Nelson, Complaint About U.S. Postal Service

including furniture, a counter, cash drawer or register, and a postage meter, which is an ongoingexpense of about $20 to $30 every month. So, if a CPU brings in $2,000 a month in postalrevenue, and it has a good 10% contract, that’s $200 a month. Out of that the business has topay for the time its employees spend helping to run the CPU, the postage meter, and otheroperating supplies. That’s just not enough money to make the CPU a popular idea amongsmall businesses. Plus, the Postal Service keeps expanding other types of alternative retailpoints, like stamps-on-consignment at supermarkets and pharmacies, which cuts into the CPU’sbusiness.

(Photo sources: Contract offices closed in FY 2011: CPU in Country Store [13], Garrattsville,NY; CPU in Coberly Drugs [14] in Hutchinson, Kansas; CPU in Ella’s Interiors [15] in Tomball,Texas; CPO in Liebenthal, Kansas [16].)

Garratssville NY-540x405.jpg [17]

“When the post office is closed, the flag comes down. When the human side ofgovernment closes its doors, we’re all in trouble.”

— Jennings Randolph, U.S. Senator from West Virginia, 1958-85

Source URL: http://www.savethepostoffice.com/contract-post-offices-closing-faster-they-open

Links:[1] http://www.prc.gov/Docs/80/80090/ChIR1.Q41-42.xls[2] http://www.savethepostoffice.com/contract-post-offices-opened-and-closed-fy-2011[3] http://www.apwu.org/news/webart/2009/09-076-consolidatingstations-090701-pub156.pdf[4] http://colossus-of-roads.blogspot.com/2012/01/round-of-alplaus.html[5] http://colossus-of-roads.blogspot.com/[6] http://austin.ynn.com/content/top_stories/282701/temple-residents-fight-to-keep-post-office-open[7] http://www.savethepostoffice.com/post-topics/village-post-office[8] http://www.reuters.com/article/2011/11/02/us-usa-postal-village-idUSTRE7A12GJ20111102[9] http://www.prc.gov/Docs/77/77416/VP%20N2011-1%20Initial%20Brief.pdf[10] http://www.fas.org/sgp/crs/misc/R41950.pdf[11] http://www.uspsoig.gov/foia_files/FF-MA-09-003.pdf[12] http://www.savethepostoffice.com/mystery-love-valley-emergency-suspension-liebenthal-ks[13] http://www.flickr.com/photos/juneny/4607596488/[14] http://www.hutchmarketplace.com/marketplace/businesses/coberly-drug-co/[15] http://activerain.com/blogsview/338410/ella-s-interiors-gifts-tomball-post-office-close-to-spring-tx-[16] http://www.legendsofkansas.com/liebenthal.html[17] http://www.savethepostoffice.com/sites/default/files/Garratssville NY-540x405.jpg

Contract post offices, closing faster than they open http://www.savethepostoffice.com/print/9802

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Page 44: Letter to U.S. Senator Bill Nelson, Complaint About U.S. Postal Service

June 30, 2012

Mr. Tony Joy, Manager, Consumer & Industry ContactNorth Florida District, U.S. Postal ServicePost Office Box 40005Jacksonville, FL 32203-0005

RE: Robert Henriques, Complaint/CPU Countryside/Koni Updyke, Ocala Post Office not able toprovide basic and fundamental service of effective and regular postal services (39 U.S.C. § 101)

Dear Mr. Joy:

Mr. Henriques refused delivery of a copy of my letter and enclosures to you dated June 25, 2012.I take that to mean Mr. Henriques does not want further communication with me. Therefore Iwill not contact him again, or provide him courtesy copies of communication in this matter.

Enclosed is a copy of the front of the UPS Ground letter returned by Mr. Henriques, tracking no.1Z64589FP298384067. As shown on the enclosed copy, the word “Refused” is handwritten inthe upper right-hand corner. A return label affixed by UPS states “Return to Shipper 28/Jun/201218:53 3261”. The UPS label also states “Reason for Return: Receiver Did Not Want, RefusedDelivery” and “Original Receiver: U.S. Postal Service, Paddock Branch.”

Also enclosed is a UPS email tracking notification for item no. 1Z64589FP298384067. Thenotification shows the item was delivered on June 26, 2012 at 11:35 a.m. Another entry on June28, 2012 at 6:53 p.m. shows “The receiver did not want the order and refused this delivery. /Returned to shipper.”.

When Mr. Henriques initially telephoned me May 14, 2012, he said he would confer with theOcala Postmaster* on my complaint. Therefore I take this latest action by Mr. Henriques asfurther evidence that the Ocala Post Office/Paddock Branch/CPU Countryside is not able toprovide basic and fundamental service of effective and regular postal services. (39 U.S.C. § 101)

The Contract Postal Unit Operations Guide, Publication 116, August 2002, Special Services, 4-7Postal Money Orders, suggests that CPUs sell postal money orders. However CPU Countrysidedoes not sell postal money orders. Has the policy changed? I use postal money orders but wasnot able to buy any at CPU Countryside.

When can I expect a reply to my letter to you of June 25, 2012? Thank you.

Sincerely,

Neil J. Gillespie8092 SW 115th LoopOcala, Florida 34481*Please identify the name of the Ocala Postmaster.

Page 45: Letter to U.S. Senator Bill Nelson, Complaint About U.S. Postal Service

Mr. Tony Joy, Manager, Consumer & Industry ContactNorth Florida District, U.S. Postal Service June 30, 2012

Page - 2

cc: Mr. Patrick R. DonahoeUnited States Postmaster General, U.S. Postal Service

Mr. Guy Cottrell, Chief Postal InspectorU.S. Postal Service

Mr. Cliff Guffey, PresidentAmerican Postal Workers Union, AFL-CIO

Enclosures

Page 46: Letter to U.S. Senator Bill Nelson, Complaint About U.S. Postal Service

.....

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1~~ .NI!IL J. GlU..l!SPIE 1 LBS 352-854-7807 1 OF 1

NEIL J. GIU..I!SPIE DWT: 13,10,1 8092 SW 115TH LOOP OCALA PL 34481

SHIP TO: ROBERT HENRIQUES U.S. POSTAL SERVICE, PADDOCK BRANCH A CO A I:" C'1AT LIVT"T T A' TT:'

RETURN 281Jun/2812 18: 53 3261 NEIL J. GILLESPIETO ,

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FL 326 1-02 In 1111/ 111111

1Z64589FP298384867

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UPSGROUND TRACKING #: lZ 645 89F P2 9838 4067

Page 47: Letter to U.S. Senator Bill Nelson, Complaint About U.S. Postal Service

Neil Gillespie

From: "UPS Quantum View" <[email protected]>To: <[email protected]>Sent: Friday, June 29, 2012 2:17 PMSubject: UPS Tracking Notification, Tracking Number 1Z64589FP298384067

Page 1 of 2

6/29/2012

At the request of Neil Gillespie, this notice alerts you of the status of the shipment listed below. Tracking DetailYour package has been delivered.

Tracking Number: 1Z64589FP298384067Type: PackageStatus: Returned to SenderRescheduled Delivery: 06/29/2012Signed By: ZAISLocation: DockDelivered To: OCALA,FL,USShipped/Billed On: 06/25/2012Service: UPS GroundWeight: 1.00 Lb

Shipment ProgressLocation Date Local Time ActivityOcala, FL, United States

06/29/2012 7:37 A.M. Out For Delivery

Ocala, FL, United States

06/28/2012 6:53 P.M.

The receiver did not want the order and refused this delivery. / Returned to shipper.

Ocala, FL, United States

06/26/2012 11:35 A.M. Delivered

06/26/2012 7:47 A.M. Out For DeliveryOcala, FL, United States

06/25/2012 9:06 P.M. Destination Scan

06/25/2012 6:18 P.M. Pickup Scan06/25/2012 4:48 P.M. The shipment has been dropped off

and is now at The UPS Store®.United States 06/25/2012 4:23 P.M. Order Processed: Ready for UPS Tracking results provided by UPS: 06/29/2012 2:17 P.M. Eastern Time

Discover more about UPS: Visit www.ups.com

Page 48: Letter to U.S. Senator Bill Nelson, Complaint About U.S. Postal Service

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