lettings & property management - portsmouth … · property management service across...

www.jeff ries.co.uk Tel: 023 9264 7171 Email: lettings@jeff ries.co.uk

For your peace of mind

Lettings & Property Management

Letting? Tenant or Landlord...

Ask Jeff ries

Tel: 023 9264 7171 Email: lettings@jeff ries.co.uk

Welcome to Jeff ries Lettings, we off er a complete letting and

property management service across Portsmouth and South

East Hampshire.

With the changing market and increasing legislation, we are able to

handle all the complexities of letting a property. Our comprehensive

property management service relieves you of the commitment of

being a full time landlord.

We have been a voluntary member of the key governing bodies for

many years including, ARLA - The Association of Residential letting

Agents and NAEA - The National Association of Estate Agents -

providing peace of mind to all our clients.

Our attention to detail and commitment to customer service has

enabled us to become the leading letting agent we are today.

Nadine Richmond Stuart Whiting Peter Keylock

Lettings Director Managing Director Managing Director

Your valuation...

LOW LEVELS £

£

HIGH LEVELS

Purchasers and tenants

Initial rental price:

Address:

For rent Currently let Offi cial rental price data

£

£

We off er the best of both worlds – eff ective marketing of your property through each of our

7 branches in South East Hampshire, thereafter handling the actual letting, accounting and

management from our specialist team in Portsmouth.

We strive to take away the hassle of letting your property, ensuring that it is rented for the full term

and in line with any specifi c tenant requirements you have. We pride ourselves on carrying out

regular visits to your property to ensure that we hand it back to you in a good order at the end of the

rental period.

We can also provide rent and legal insurance through Van Mildert, one of UK’s leading referencing

fi rms, to give you the added peace of mind that your property is in safe hands.

We have recently opened a new Safety department to accommodate all of the new legislation

required for the installation of smoke and carbon monoxide alarms, Legionnaires risk assessment,

gas and electrical reports.

www.jeff ries.co.uk


Our Initial Meeting

When we meet at your home or property, our

Lettings Consultants will provide free advice on key

areas including:

• Rental value – taking into account location,

size, condition and local demand

• Type of tenant suitable and any restrictions

(for example: pets, smokers, etc.)

• Furnishings and equipment required for letting

• Third parties you need to contact

(for example, your mortgage provider plus

free holder)

• Safety regulations (Smoke alarms, Legionella’s, fi re

risk assessment, pat testing, gas safety, electric

safety, carbon monoxide alarms

• Mandatory requirements

(gas safety certifi cate, tenancy deposit legislation)

• EPC - All properties require an EPC.

We can off er professional advice

As properties must be in good decorative order,

we are able to discuss any small works that may

be necessary to make the property even more

attractive to prospective tenants.

You are in safe hands...

www.jeff ries.co.uk

Who you need to contact before letting?Building Society/Mortgage Provider

You are obliged to inform your mortgage source that you intend to let your property. They may require

a copy of the Tenancy Agreement and insist a professional company is managing the property; we are

happy to provide a copy of the Tenancy Agreement if required. Letting agents are required to keep a

consent letter from your mortgage company (if applicable) on fi le.

Insurance Companies

It is essential that you tell your insurance companies of your intention to let, as any claims arising will be

invalidated if the full particulars of occupation are not disclosed. If required, our designated company

for buildings & contents insurance can provide a free competitive quote at your request.

Managing Agents

If your property is leasehold, it is probably a condition of the lease that you inform the Managing Agent

of your intention to let. Landlords are responsible for the ground rent and service charges on leasehold

properties.

Landlord arrangements

• Gas Safety Certifi cate – Gas Safety (Installation and use) Regulations 1998 mean all gas appliances,

including boilers, must have a valid gas safety certifi cate to be issued to the tenant when they move

in; this is a legal requirement, and a Gas Safe registered engineer must carry out the safety inspection

annually. Jeff ries Lettings will be happy to organise this for a minimal one-off administration fee, plus

the engineer’s own fee.

• The Electrical Equipment (Safety) Regulations 1994 – As a landlord there are duties to ensure that the

electrical installation at the property is adequate and safe for when a tenant moves in. Even though

this is not mandatory by law, acting in your best interest Jeff ries Lettings highly recommend this is

done prior to a tenant moving in.

• Smoke and carbon monoxide alarms - Regulations October 2015, a smoke alarm will need to be

fi tted to every fl oor and a carbon monoxide alarm in a room where a solid fuel is burnt.

• Mail redirection – we strongly advise that your mail is redirected by the Post Offi ce, as we cannot

accept any liability for post that goes missing.

• Keys – suffi cient keys must be issued to Jeff ries Lettings so we can issue them to the new tenants. We

always keep an access set in case of emergencies. For managed properties.


Traditional marketing...

Prime offi ce locations

• Portsmouth

• Waterlooville

• Drayton

• Havant & Hayling

• Southsea

• Portchester & Fareham

High Street branches for face to face help and support.

Open 9am-8pm weekdays | 9am-4pm Saturdays | 10am-2pm Sundays*

*New out of hours customer service team.

TelesalesPro-active telesales to thousands

of registered tenants

Portsmouth NewsAdvertising on the

Portsmouth News

website covering

Portsmouth and South

East Hampshire.

LED window displaysShowcasing your property in our High Street offi ces.

Social mediaOnline instant marketing through

facebook and twitter

Eye-catching boardsAdvertising the

letting of your home

24 hours a day.

LET

www.jeff ries.co.uk

...complimented by the latest technology...

EmailProviding instant alerts

and updates.

Tablet and mobile phoneYour property is circulated within minutes

of coming to market.

Jeff riesinstantalerts

Rightmove alerts


Safety fi rst!

EPCs

The government legislate that your home is a safe place for people to rent. There

has been a number of changes to this over recent years. Jeff ries provide exclusive

packages and individual solutions to protect our landlords from all of their legal

obligations. We have a dedicated team of qualifi ed assessors providing you with

all services required for compliant, safe rental.Hayley Harris DIP DEA

Safety and Legislation

Manager

Gas and electric safety reportsCertifying your boiler and gas appliances are safe and ready to use

Fire risk assessmentsProviding fi re risk assessments and organising recommended works

Carbon monoxideOur safety offi cers check the boilers and heaters are safe and in working

order

PAT testingIf your property has white goods you’ll need to provide assurance that the

electrical goods are safe.

Legionnaires Report Recently introduced legislation to make sure your water systems are free

from contamination.

EPCsEnergy performance certifi cates

www.jeff ries.co.uk

Advertising... Local, national and international advertising on the top property portals in the UK.

Our own website attracts thousands of visits every week with interactive facilities to book viewings and request further details.


Inventory...This essential step, for landlords choosing our Fully Managed or Rent

Collection service, is performed prior to a tenant moving in. The inventory

covers the condition of the property, including fi xtures, fi ttings and any

furniture included. Due to the tenancy deposit legislation, Jeff ries Lettings

source the inventories to an outside company so as not to appear biased.

Collection of rental payments...All rental payments are collected on a due date (subject to weekends and

bank holidays) stated in the Tenancy Agreement, and we insist the tenant

sets up a standing order. On payment we deduct our fees and transfer the

remaining amount into your designated account.

Property interim visit...If you chose our Fully Managed service, we check your property within the

fi rst 3 months and thereafter on a regular basis. This ensures the property

is being looked after appropriately, and that we can act quickly to resolve

problems that may arise.

Check out...This service is available for landlords choosing our Fully Managed or Rent

Collection services. After a tenant has vacated the property our Property

Clerk carries out a detailed check using the original Inventory. We also take

meter readings and advise all relevant utilities of changes in circumstances.

www.jeff ries.co.uk

We will make it happen...Utilities

When we prepare the detailed Inventory, we also take note of gas and electricity meter readings, and

water, if relevant. We then contact all relevant utility companies asking them to transfer accounts into

the new tenant’s name. Telephone companies will not accept third party instructions, so we would ask

landlords to fi nalise these accounts. If you choose the Fully Managed service, we can arrange for fi nal

bills to be sent to us for payment, or to be forwarded to your new address. Landlords are responsible for

all utilities if the property is vacant.

Tenancy Agreement

This carefully worded document complies with the 1988 Housing Act. Before letting, your solicitor or

building society/mortgage provider may ask to see a copy of the agreement to be used. Providing

you with peace of mind, our Assured Shorthold Tenancy Agreements are the product of extensive

experience and specialist legal advice.

Tenancy Deposit Legislation

Since 6th April 2007 all tenants deposits must be registered with either an insurance based deposit

scheme or custodial scheme. Jeff ries Lettings are registered with both the ‘Tenants Deposit Scheme’

and the ‘Deposit Protection Scheme’.

Income Tax

Tax is payable on the income received from letting. However, it is not diffi cult to assess what the liability

is likely to be.

If you are an overseas landlord you must receive an approval number from HMRC tax department,

which is sent to Jeff ries Lettings and, until approval is received Jeff ries Lettings will deduct tax at source.

Tax payable on rental income can be off set against personal allowance if you do not have any other

income, various expenses can be off set against the gross rent received to gain your net fi gure.

Items that could be off set include:

• All agent fees including set-up fees

• Any administration fees levied by your building society or mortgage provider

• Ground rent or maintenance charges

• Buildings, contents and legal insurance premiums

• Any accountant fees incurred

• Annual expenses (Safety Certifi cates, etc.)

The interest rates on your mortgage cannot be included if you receive Mortgage Interest Relief at

source (MIRAS). Interest payments paid gross are tax deductible.

Letting your property furnishedWe can provide you with advice to help you to meet your statutory requirements as a landlord. Typical

fi xtures and furnishings included in furnished properties include:

• Reception rooms – suite, coff ee table, dining room and chairs

• Bedrooms – bed, wardrobe, chest of drawers and bedside cabinet

• Kitchen – white goods (washing machine, fridge/freezer) saucepans, kettle, washing up bowl, toaster,

cutlery, crockery, ironing board, iron, vacuum cleaner, tin opener, glasses, salt & pepper pots

• Garden – lawn mower and suffi cient tools to maintain the garden

Soft furnishings

Any soft furnishings in a property must comply with the Fire & Furnishings (fi re safety) Regulations

1988, amended 1993. It is an off ence to install furniture in rental properties that do not comply with

this. If a room/loft is locked uncompliant furniture must not be kept in these areas.

This applies to all beds, mattresses, pillows, scatter cushions, headboards and anything else with a

similar fi lling. Upholstered furniture must have fi re resistant fi lling material and must pass

a cigarette resistance test. These regulations do not apply to antique furniture before 1st January 1960,

nor to duvets, pillowcases, curtains and carpets. Furniture added to a property after 1st March 1993

must comply with this regulation, whether second-hand or new.

If you have any questions, simply ask Jeff ries!

Letting yourproperty unfurnishedA popular, though unfounded,

misconception persists regarding the

lack of a landlord’s security of tenure if

a property is let unfurnished. However,

the 1988 Housing Act made the Tenancy

Agreements the same, whether a

property is let furnished or unfurnished.

With an unfurnished property, there

should be carpets, curtains,

light fi ttings and a cooker.


www.jeff ries.co.uk

Letting and Management Fees

Fully Managed Service

Deducted on a monthly basis. This service includes marketing, advertising, organising viewings,

referencing of applicants, visiting the property within the fi rst 3 months and thereafter on a regular

basis and managing the property throughout the duration of the tenancy.

Rent Collection Service

Deducted on a monthly basis. This service includes marketing, advertising, organising viewings and

referencing of applicants. Any maintenance enquiries would be dealt with directly between yourselves

and the tenants.

Administration Fee

This fee is payable with the two above services. This includes the Inventory, Tenancy Agreement and

registering the tenants deposit with the Tenancy Deposit Scheme.

Introduction Only Service

This service includes marketing, advertising, organising viewings, referencing applicants, and

production of the Tenancy Agreement. Once the tenants have moved into your property we will

transfer the remaining rent to the landlord and send the tenants deposit to the custodial scheme – the

Deposit Protection Scheme.

For our current fee structure please contact us.

Other Fees

Rent & Legal Protection Insurance

For your peace of mind and as an added benefi t, we are able to off er a rent and legal protection

insurance. This fee varies depending on the level of cover required.

Sale of Property to Tenant

Where a tenant purchases a property previously occupied within 6 months of the end of the tenancy,

our fee will be 1% of the purchase consideration.


Experience counts for EVERYTHING

We are proud of our team. All of our offi ces are staff ed by career estate agents who have

worked for Jeff ries for many years, enabling us to off er you unrivalled expertise and

experience. No other agency can off er you the continuity and skill we off er.

Claire WilsonProperty Clerk

10 years

Amy O’ConnorWeekend Assistant

Rachel Gunns Lettings Consultant

3 years

Rachel FroomProperty Clerk

Lisa O’ConnorSales Manager

19 years

Maxine SmithSenior Administrator

9 years

Abigail McDowellProperty Clerk

Kate Johnson Lettings Consultant

7 years

Lilly SeabrookLettings Consultant

3 years

Sharon McMahonProperty Manager

18 years

Charlotte JonesWeekend Lettings

Kasey Paff ettLettings Consultant

3 years

www.jeff ries.co.uk

Customer testimonials...

We are proud of the positive testimonials that we constantly receive. Our commitment is to provide a quality, friendly service and a stress free customer experience.

Don’t take our word for it!... Visit www.jeff ries.uk.com/testimonials.

I am writing to thank your sales Negotiator Tom for being really helpful. He has showed

myself and my other half around at least 4 properties and although we have found one

with another letting agent, it was a really wonderful experience having Tom show us

around. He was really helpful and went out of his way to answer questions we had and

even fi nding out the answers he didn’t have. Please thank him for us.

Miss Ashton Miller

Many thanks for your good and friendly service.

Pam Kennell

I just wanted to drop you a quick line to thank everyone at Jeff ries Lettings for their

eff orts over the past couple of years or so, without exception the service I have received

has been fi rst class and I would have no hesitation in recommending you to others in a

similar position to myself looking to rent a property via an agent. Whilst credit should

go to every member of your team, a very special mention to Derek, who has always

handled every query in a speedy and effi cient manner, and my only criticism would be

he was on the whole so effi cient he used to show up my own inadequacies – no bad

thing I guess.

Mr Hall - Drayton

www.jeff ries.co.uk

Land & New Homes

196 Havant Rd

Drayton

Hampshire

PO6 2EH

Email: des@jeff ries.uk.com

Tel: 023 9237 3341

Fax: 023 9238 4248

Lettings South East Hampshire

246 London Road

Waterlooville

Hampshire

PO7 7HG

Email: lettings@jeff ries.co.uk

Tel: 023 9223 1100

Fax: 023 9226 4351

Havant & Hayling Offi ce

13 North Street

Havant

Hampshire

PO9 1PW

Email: havant@jeff ries.co.uk

Tel: 023 9247 4737

Fax: 023 9247 9972

Lettings Southsea

1 Marmion Road

Southsea

Hampshire

PO5 2DT


Tel: 023 9236 1111

Fax: 023 9273 1676

Lettings Portsmouth

112/114 London Road

Portsmouth

Hampshire

PO2 0LZ


Tel: 023 9264 7171

Fax: 023 9269 7747

Portchester & Fareham Offi ce

78 West Street

Portchester

Hampshire

PO16 9UN

Email: portchester@jeff ries.co.uk

Tel: 023 9243 5000

Fax: 023 9238 2563

Ozone Energy Department

1 Marmion Road

Southsea

Hampshire

PO5 2DT

Email: [email protected]

Tel: 023 9277 6146

Customer Services

196 Havant Rd

Drayton

Hampshire

PO6 2EH

Email: csd@jeff ries.co.uk

Tel: 023 9231 5490

Fax: 023 9238 4248

Head Offi ce

196 Havant Rd

Drayton

Hampshire

PO6 2EH

Email: mjcadman@jeff ries.uk.com

Tel: 023 9223 7270

Fax: 023 9247 9972

For your peace of mind

Drayton Offi ce

196 Havant Rd

Drayton

Hampshire

PO6 2EH

Email: drayton@jeff ries.co.uk

Tel: 023 9237 3341

Fax: 023 9238 4248

Lettings & Property Management

lettings & property management - portsmouth … · property management service across...

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