leveraging business architecture models for agile transformation … · 2019-12-10 · scaled agile...
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6810 © Prime Therapeutics | Confidential
David Walters
Reese Puckett
Leveraging Business Architecture Models for Agile TransformationPrime Therapeutics
6810 © Prime Therapeutics | Confidential 2
The need to respond quickly to market and consumer demands is driving many
organizations to adopt Agile delivery models across their IT and operations
areas.
This shift can also drive changes to how resources are aligned, moving from a
capability-centric organization model focused on delivery via projects, to a
product-centric model focused on continuous and rapid delivery of value.
This presentation will review how business architects can use models like Value
Streams and Capability Maps to help identify the impacts of the project-to-
product changes and the Scaled Agile Framework to support the transition to a
Agile-based organization.
Session overview
6810 © Prime Therapeutics | Confidential 3
Our story for today
Introduction
to Prime
Prime
At a Glance
What is a
PBM
Our Brand
Platform and
Story
Operating
Model
Phase to
Flow
Portfolio
Management
Grounded in
Value
Value
Proposition
Business
Architecture
@ Prime
2018➔2019
Transform!
Product
Model
SAFe
Example
Value Stream
Bridge
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18 Blue Plan owners
23 Blue Plan clients
28 million members
351 million annualclaim volume (2018)
$29 billion drugspend managed (2018)
3,300+ employees
Prime is the fifth largest pharmacy benefit manager in the nation*
Prime at a glance
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the essence of business architecture
Source: Business Architecture Guild (Business Architecture Overview)
Source: Accelare (S2E Guide R3.1)
What it is
What it is
used for
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What is our value proposition?
Business Architecture Product Box
with apologies to Marvel Studios…
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Our closing slide last year…Our closing slide last year……signaled our 2019 focus
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Prime’s transformation has two key aspects
Project to
Product
Waterfall to
Agile
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Where does business architecture fit?
Business Planning
Information Technology
Program Management Office
Product Development
Business
Architecture
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Scaling Agile with a product emphasis
ProductManagement
BusinessArchitecture
Scaled Agile Framework
OperatingModel
ProductModel
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Scaled Agile - SAFe
Scaled Agile is a freely revealed
knowledge base of integrated,
proven patterns for scaling
agile development and lean
practices in large enterprises.
Scaled Agile synchronizes
alignment, collaboration, and
delivery for large numbers of
teams.
6810 © Prime Therapeutics | Confidential
Enabling SAFe builds on the value streams
Source: www.scaledagileframework.com
18
6810 © Prime Therapeutics | Confidential 19
Operational value streams example
Source: www.scaledagileframework.com
6810 © Prime Therapeutics | Confidential 20
Development value stream example
Source: www.scaledagileframework.com
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How we organized our products from a value stream point of view
Bridges from value streams to portfolios
Product Portfolio
Product Portfolio
Product Portfolio
Product Portfolio
Product Portfolio
Product Portfolio
Product Portfolio
6810 © Prime Therapeutics | Confidential
What is a SAFe slice?
Product Portfolio #5
Product Portfolio
Product Portfolio
Product Portfolio
Product Portfolio
Product Portfolio
Product Portfolio
22
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A set of Product Portfolios
For each Product Portfolio
• Operational Value Streams that operationalize the products
• Strategy to Execution Operating Model based on SAFe
For each Operational Value Stream
• Business Capabilities orchestrated by the Operational Value Stream, mapped to functional areas
• Applications enabling those Business Capabilities
• Development Value Streams, designed with lean principles
• Programs (Agile Release Trains), comprising a set of Product Development Teams
What is a product model?
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Anatomy of a product portfolio
Products
Value Streams
Business Capabilities
Operational Teams
Solutions
Customers
Solution Delivery Teams
Product
Value Stream
Business
CapabilityBusiness
CapabilityBusiness
Capability
SolutionSolution
Value Stream
Solution
Product
Business
CapabilityBusiness
CapabilityBusiness
Capability
Value Stream
Product
Business
CapabilityBusiness
CapabilityBusiness
Capability
Solution
(supported by Business Service Teams
and Technology Service Teams)
Valu
e C
rea
tion
6810 © Prime Therapeutics | Confidential
Value stream map for …..
25
Manage
Customer
Request
Prototype
ProgramMarket Program Execute Program
Intervene
Opportunity
Support
Program
Opportunities
identified from
retro-data
analysis
Help Clients
manage high
pharmacy and
medical costs
through
improved
health
outcomes
RDUR Product
Management
Clinical Analytics
& Health Outcomes
Primary
Business
Capabilities
Client Relationship
Management
Report on
Performance &
Outcomes
Request Intake
Management
RDUR Product
Management
Data Analysis
Quality
Assurance
RDUR Product
Management
Collateral
Management
Program Reporting
Program Pricing
RDUR Product
Management
Service
Agreements
Operations
RDUR Program Dev
&Maintenance
Program
Attributes
Management
Program Reporting
Clinical Care Case
Management
Clinical Case
Documentation
Campaign
Communication
RDUR Product
Management
Collateral
Management
RDUR Product
Management
Program Billing
Program Feedback
Campaign Support
Documentation
RDUR Product
Management
Program Reporting
Service Now Alteryx/Tableau Clinical Portal GH dsrfw Agadia Clinical Portal
SAS Clinical Portal Quickbase PAO
Primary
Applications
Adobe Campaign
Alteryx/Tableau
QB Campaign Support
Quickbase PCA
In Portfolio
Not in Portfolio
Key
L2 Business Capability
L3 Business Capability
Solutions
GHkmnp
• Scrum Master
• Product Owner
• Dev Team
• Product Architect
GH Care
• Scrum Master
• Product Owner
• Dev Team
• Product Architect
6810 © Prime Therapeutics | Confidential 27
Evolving from phases to flow
Prime Investment Lifecycle InvestmentRequests
ValueStreams
BusinessCapabilities
Applications
Investment
Planning
Investment
Delivery
Prime Investment Flow
Scaled Agile Framework
(SAFe)Prime Product Model
(in today’s vocabulary)
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From project portfolios to product portfolios
Pivot from planning project portfolios to planning product portfolios
• Avoid treating every request as an independent project
• Collate requests into a product plan using ‘portfolio epics’
Portfolio
Epics
Product 1
Product 2
Product 3
Product Portfolio Roadmap
ProductPortfolioPlanning
ProductPortfolio
Refinement
ProductPortfolio
Governance
Product Portfolio Process Overview
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From funding projects to funding product portfolios
Product Portfolio Operating Budget
Product Portfolio
Maintenance
& Support
Product
Implementations
Operational
Improvements
New Product
Features Strategic
ChangeCompliance
Requirements
Client
Requests
Quality
Improvements
Technology
Infrastructure
Steady State
‘value maintenance budget’ Target State
‘value creation budget’
Pivot from funding projects to funding product portfolios
• Avoid fragmenting work by project by business driver
• Flow work into cohesive teams with allocation by business driver
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Prime’s version of lean portfolio management.
Portfolio
Epics
Product 1
Product 2
Product 3
Product Portfolio Process Overview
Portfolio Planning
Portfolio Refinement
Portfolio Governance
Output
Refined Portfolio Roadmap
Bi-Weekly
There may be different views of the portfolio roadmap that contains different time horizon (e.g. 3 year vs. 3 Program Increments).
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Conclusion
Business Transformation NEEDS business architecture
Agile does NOT remove the need for business architecture
The Blueprints of Business Architecture transcend planning and delivery methodologies