leveraging cloud to deliver business benefits (ted suen) · mtr corporation 29/05/2013 page 3 a...

29/05/2013 MTR Corporation

Leveraging Cloud Computing to Deliver Business Benefit

Ted SuenHead of Information Technology

MTR Corporation Limited


Filtering through the noise surrounding Cloud

Cloud Cloud Readiness Readiness

AssessmentAssessment

Organization Cloud Readiness (i.e., Portfolio Analysis, Workload Analysis)

Maturity of the Cloud Technology (i.e., IaaS, PaaS, SaaS)

Operational, Cultural Impact, IT capability of the Organization

Deployment Options & Market Offers (i.e, Public vs Private, Hybrid)

Capabilities of Services Providers

- Understand the adoption Paths- Identify and seize the best cloud opportunities

Initial Cloud Candidates &

To-be Cloud Model


A model for enabling convenient, on-demand network access to a shared pool of configurable computing resources (e.g., networks, servers, storage, applications, and services) that can be rapidly provisioned and released with minimal management effort

Cloud Computing

PrivateOn Premises

IaaSInfrastructure as a Service

PaaSPlatform as a

Service

SaaSSoftware as a

Service

Application

Platform

Infrastructure

Savings

Savings

Savings

Self Managed Vendor Managed


Transition from In-House Legacy Systems to Cloud-based Infrastructure

Virtualization

Server

Storage

Network

O/S

Middleware

Runtime

Application

Data


Capitalize on the benefits of increase flexibility and agility

Flexibility & Agility - IT


Anytime and Anywhere

Quick, Seamless and Real-Time Collaboration among Stakeholders

Speed to Market - New IT Services Delivered in Hours, NOT Months

Advanced, Real-Time Analytics to Drive Business Decisions

Business Focus – Shift from traditional IT operation to create more values for the business

Capitalize on the benefits of increase flexibility and agility

Flexibility & Agility - Business


Refine transition and technology integration strategies

People – Skill transition

IT Leader to• Foster collaboration to bridge the silos • Create incentives to business-centric, backed by extensive training for new

job opportunities

Traditional Silos of architecture & technical

expertise Keep technology available and

operational Focus on project delivery of

customized technology components

Cloud Converge and cross-functional

team Focus on automation of

infrastructure management and service delivery

Shift toward business outcomes & delivery of business services


Refine transition and technology integration strategiesProcess

IT Managed Services IT Help Desk

IT Services

Support

System Architecture

Win

s

Uni

x

Linu

x

Oth

ers

Storage

SAN

NAS

BUR

A

support

Network

Net

wor

k

Tele

com

support

Data Center

Jobs

Dat

a C

ente

r O

pera

tion

support

Transform to standard operating practices & processes

Traditional IT services & processes

Cloud IT services & processes

Infrastructure Silos

Process & Operation Silos

Virtualization Consolidation

Standardized IT service operations across all the technology platforms

Automation of infrastructure management & service delivery


Refine transition and technology integration strategies

Technology & Strategy

Technologies and Standards Architecture Design

Service Delivery Model Commercial

• Hardware environment:» Server hardware» Storage (SAN, NAS etc.)» Network (Router, Switch, Load Balancer etc.)» Security (Firewall, IPS etc.)

• Software environment:» Virtualization» OS Platform» Database

• Logical and physical architecture• Sizing and capacity • Facility requirements • Network requirement & connectivity• SLA, HA, Failover, load-balancing• Manageability• Data backup

• The process and time required for provisioning• The management processes,

e.g. incident, problem, configuration, change, etc.• The required expertise and human resources• SLA and its flexibility

• Asset ownerships / Software Licensing» Subscription» Perpetual with warranty and annual maintenance

• Termination» Conditions for termination» Notification period» Responsibilities» Services charging» Exit Migration Plan and Process


Challenges – Security, regulation and perception

Operational Challenges- Infrastructure shared with other customers =>

Data segregation concerns

- Data hosted from another country (user not aware) => regulation / statutory issues

- Data moves over internet to/from Cloud => Data Loss and Leakage concerns

- Data Withdrawal issue => whether data is deleted or only inaccessible

Security & Regulation Risk

- Data owner is NOT responsible for compliance & regulation

- Losing significant control over data

- Lack of transparency of cloud providers on security control

- Cloud security standard Not enforced

- Costly to move from in-house to the Cloud

Perception


Address the Challenges – Security, regulation and perception Governance:

Establishment and promotion of cloud security standards and best practices by

referencing industry guidelines (i.e, Cloud Security Alliance (CSA) security guidance )

Compliance & Audit:

Due diligence on the cloud provider to ensure the security standard, statutory

requirements and contractual obligations are met

Regular audit on the cloud provider to ensure security or privacy breaches in the cloud

deployment are correctly addressed & managed

Legal & Regulation:

Appropriate contract terms in place to protect corporate data

Acceptable service level agreement (commitment to protect the data) is set

Sequence the migration to the Cloud

Start from small, low risk / non-critical applications, implementation by phases

implementation


“Cloudification” of MTR applications for MTR(SZ), BJMTR & MTR(HZ) for dev/test environment for china subsidiaries

MTR Cloud Experience & Benefits – Shared Services

Cloudification

SZL4 BJMTR HZL1

MTR(SZ) +BJMTR+ MTR(HZ)

Test

SZL4

A new application instance may be cloned from image library

New Apps


Pilot cloud for dev/test for china subsidiaries

Cloud ServiceMTR product applications

Central System Implementation & Support ServiceSystem Implementation serviceProduct & System support service

MTR(SZ)

Internet

New Clients

MTR Products

BJMTR

New Clients


MTR(HZ)


BJMTR

MTR(SZ)

A VM will be shared by multiple application

instances for all subsidiaries

New Apps

Fast system setup A new application is generated from image library Unlimited expansion, given enough hardware capacity


Allow dynamic resource sharing Subsidiaries are no longer required to setup physical server; configure OS / App

Server / Database; and install application. Shared resources for all subsidiaries

Test –


Public / Private cloud

MTR Cloud Experience & Benefits – Public / Private Cloud

Public - Customer Facing Web / Mobile Apps New and innovative user interface for added convenience Friendly sharing with Community Accurate journey planning with point-to-point search for landmarks around MTR stations

Customer Facing Web/ Mobile AppsReal-time, latest news/ announcement to passengers

Private - Learning Organization Initiatives / Development & Test Consolidation & Optimization on Hardware / infrastructure utilization Elastic Capacity (Resources dynamically-allocated ) for bursty and dynamic loads Speed of Deployment

Testing & Development Environments Support Learning

Organization Initiatives such as raiOvation, Knowledge Management


MTR Cloud Journey

Maturity Level & Benefit

IT Silos

Here we are !

Optimization

Cloud

- Virtualization - Consolidation - Automation

- Shared Service- Cloud Computing

- Rationalization

- Saving- Better IT governance- Better Procurement Policy

- Saving+- Higher Productivities- Lower Risk

- Saving++- Agility- Feasibility


MTR Cloud Journey


IT Silos

Optimization

Cloud



- Rationalization




- A Pilot Cloud for Dev/Test forChina Subsidiaries

- Public Cloud for Customer Facing Web Apps -- Cloud for Mobile apps-- Learning Organization Initiatives-- Cloud for Development & Testing


MTR Cloud Journey


IT Silos

Optimization



- Rationalization




Cloud (IaaS -> PaaS->SaaS)- A Pilot Cloud for Dev/Test for

China Subsidiaries- Public Cloud for Customer Facing Web Apps -- Cloud for Mobile apps-- Learning Organization Initiatives-- Cloud for Development & Testing

More Cloud Initiatives in 2013-14

Thank you


leveraging cloud to deliver business benefits (ted suen) · mtr corporation 29/05/2013 page 3 a...

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