leveraging kinetic task management unus gaffoor & michael poole kinetic data
TRANSCRIPT
Leveraging Kinetic Task Management
Unus Gaffoor &Michael PooleKinetic Data
22
Welcome From the Top of the World
33
Topics
Your Business. Your Process.
Overview of Kinetic Task
Benefits of Kinetic Task
Handling the handlers
Usages
Q & A
44
Your Business. Your Process.
Implementing your processes
Applying current (ITSM) tools. Incident / Change / Tasks
Do it their way Applying Kinetic
Configure you own interfaces
Do it your way
55
Overview of Kinetic Task
Task Engine
Java application
Deployed on 1 or more servers
An instance can be configured to be dedicated to specific Tasks (types)Eg Windows specific code
Controls execution of Tasks
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Overview of Kinetic Task
Task Management Consoles
Administration
Configuration
Management
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Overview of a Kinetic Task
Task Handlers
Input
Functional, Executable code snippet
Output
Deployed
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Overview of Kinetic Task
Task Builder
Graphical workflow designer
Defines task execution
99
Overview of a Kinetic Task
Task Details
Provide Input valuesHard coded or based on
Service Item or other Tasks
1010
Overview of a Kinetic Task
Task Connectors
Control flow between Tasks
Conditional/Qualification
Responds to states:CreateUpdateComplete
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Benefits of Kinetic Task
Integration to any Enterprise Application
Remove dependency on ITSM workflow engine
Eg no filters (ARS)
Complete control over workflow process
Re-use of workflow trees
Maintenance
Versioning, Deployment, Monitoring
1212
Handling the handlers
Understanding your process
Integration requirements
Business logic
What Task handlers are required?
KTC (Kinetic Task Community)
Develop
1313
Handling the Handlers
KTC
Kinetic Data deployable handlersRegister and Download
Growing range of CategoriesActive DirectoryAmazon EC2BMC ITSM7VMWare Vsphere …
1414
Handling the Handlers
Develop
Clone an existing handler
Develop/customize
Develop test suite
Deploy
Share with Community?
1515
Usages
Phone and Accessories
Service Item
Requires approval
Allocation of Phone Number
Notification to Billing
1616
Usages
Phone and Accessories Service Item
Task Tree
1717
Usages
Phone and Accessories
Service Item
Approval
1818
Usages
Phone and Accessories Service Item
Approval
On Create
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Usages Phone and Accessories Service Item
Approval
On Complete
2020
Usages
Phone and Accessories Service Item
Call Scripting
2121
Usages
Phone and Accessories Service Item
Call Scripting Task tree
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Usages Phone and Accessories Service Item
Number assigned
2323
Q & A