Leveraging Water Utility Solutions During Hurricane Matthew

in St. Johns County, Florida

St Johns County established mobile applications to Improve workflows for main breaks, customer notice,

asset management and operations. Information solutions are built on AG4LG Water, ArcGIS Online and Cityworks platforms.

This presentation will demonstrate the use of these applications and how St. Johns County leveraged the Esri and

Cityworks Platforms during Hurricane Mathew for response and recovery to manage and report work orders, water outages, boil water advisories, sanitary overflows and damage assessments.

St. Johns County Utility DepartmentTom Tibbitts, ttibbitts@sjcfl.us http://sjcutilities.maps.arcgis.com www.sjcfl.us/utilities April 2017

St. Johns County Utilities2

Agency Values:

Water Quality

Cost Effectiveness

Customer Satisfaction

Operational Impacts:

High Growth Rate

Expansion

Consolidation

New Regulations

Aging Infrastructure

St. Johns County Utilities3

Water, Sewer and Reclaim Services

42,000 Accounts & 100,000 Customers

8 Water and 11 Sewer Treatment Facilities

13 Storage Tanks & 346 Pump Stations

1,350 miles of Distribution & Collection Mains

Hurricane Matthew Impacts St. Johns County

Utility Work Order Management

Utility Work Order Management

Utility Work Order Management

Utility Work Order FEMA Reporting

Cityworks stored work activity, including costs for labor, equipment and material.

Initial Damage Assessment required at hour 72 to support statewide coordinated effort and resource allocation.

Further reports required during following two weeks.

Formal submittal required in December and January for FEMA and St. Johns County application process.

Utility Facilities Damage Assessment

Severity of impact required a countywide comprehensive damage assessment.

Damage Assessment was directed mid-day on Monday.

Utility teams went out Tuesday with tablets and Collector app.

Utility Damage Assessment of 400 Lift Stations, and major facility sites.

Insurance Adjustor used app to view sites, review damage and summarize.

Water Main Breaks, Outages and Boil Water Advisories

http://sjcutilities.maps.arcgis.com

Sanitary Sewer Pumping, Overflows and Water Sampling

http://sjcutilities.maps.arcgis.com

Sanitary Sewer OverflowWater Sampling Editor

Time Replay of Utility Department’sResponse and Recovery

Each Incident is a Lesson for the Next

Build on existing success. Improve procedures, develop staff and expand use of technology to share information and reduce noise.

Provide Cityworks and AGOL mobile applications for Management and Supervisors to expand operational awareness and immediacy of information.

Emergency Plans involving technology should be reviewed more frequently.

Hurricane Exercise should include field operations walk-through so procedures are tested and rolls are clear.

Improve SOP for Call Center for Service Requests and Work Order Entry.

Identify critical information, and build into map services, including power outages, fleet locations, closures, shelters, critical facilities, etc.

Identify needs from Administration including Contracts, and FEMA requirements

Build on methods for providing information to the public.

Asset Management Cycle23

Design

Construct

Compliance &

Commission

Maintenance Strategy

Operate & Monitor

Preventative Maintenance

Reactive Repair

Criticality Risk

Assessment

Condition & Performance

Renew, Replace or Retire

Model Demand and Capacity

Capital Planning

Finance & Procure

Build

Utilize

Plan

ConditionInspections

Compliance Inspections

Work Orders

Service Requests, Work Orders

& Reports

Work OrdersInsights &

Custom Tools

GIS, Cityworks& InfoWater

GIS, Documents & Images

O&M ManualWork Orders

Reduce Downtime

Extend Lifespan

Reduce Costs

Improve Budgeting

Customer Service

Compliance

Water Quality

Informed Decisions

Cityworks Asset Management System

Implementation:

GIS Centric Intuitive, Single Source, Scalable, Efficient

Department Wide Lift Stations, Lines & Taps, Compliance,

SCADA, W/WW Facilities, Administration

Asset Management Functions: Customer calls managed by Service Requests

Maintenance tasks managed by Work Orders

Asset conditions managed by Inspections

Resources by Labor, Equipment & Material

Administration through Reports, Charts & KPIs

Related-Assets

Asset FeaturesAsset Activities

& AttributesRelated-Events,

Actions & Details

One Data Model & Application

Asset Management - Service Requests

Customer call is turned into a request task

Field crews receive notice and live updates

Task is assigned and updated for easy tracking and awareness

Examples:

Water Leak, Odor, etc Lift Station Alarm Relocate Meter

Asset Management - Work Orders

Scheduling Preventative Maintenance

Track Reactive Repairs

Improves Response

Records Costs

Labor and Equipment Time Material from purchase to

installation by budget fund Inventory match to 10%

Examples:

Lift Station History Costs and Performance by

Zone, Service Unit, Age…

Asset Management - Inspections

Customizable Forms

Scored Results

Manage and Schedule

Easily Share Results

Manhole Rehabilitation

NASSCO MACP Coding

Pretreatment Permit

Permit Compliance

Prevention of Fats, Oil & Grease into Sewer

Manhole Rehabilitation Program

Identified Revenue for Capital Rehabilitation

Identified At Risk Manholes for Inspections. Asset’s Criticality Scores reviewed and prioritized for Find It – Fix It.

Developed Manhole Inspection Form and Scoring based on need and Manhole Assessment and Certification Program (MACP)

28

Asset Management - Mobility

Field use with Toughbooks/Tablets & WiFi

Facility & Office use through PC & network

Creates an approach of awareness and responsiveness

Enables Collaboration and Cross-Divisional Workflows

Asset Management – Operational Awareness

30

Comprehensive View

Operational and Financial Awareness

Asset, Staff and Costs Activities and Summaries

Standard and Flexible Data Driven Reports

Easily Export to Spreadsheet for Custom Analysis

31

Mobility - ArcGIS Online Platform

Objective:

Increase Response Time

Enable Collaboration

Respond to Immediate Needs

Expand Customer Service

Improve Field Collection

Implementation:

ArcGIS Online Tools & Platform

ArcGIS Server Direct Integration

32

ArcGIS Online - Applications

33

ArcGIS Online – Emergency Response

Objective:

Improve Line Break Response

Improve Customer Advisories

Field Response. Reduce Steps

Improve Capability and Service

Implementation:

Line Break Identification

Network, Valve & Meter Tracing

Public & FD Advisory Publishing

Reverse 911 Integration

Leveraging Water Utility Solutions During Hurricane Matthew

in St. Johns County, Florida

St Johns County established mobile applications to Improve workflows for main breaks, customer notice,

asset management and operations. Information solutions are built on AG4LG Water, ArcGIS Online and Cityworks platforms.

This presentation will demonstrate the use of these applications and how St. Johns County leveraged the Esri and

Cityworks Platforms during Hurricane Mathew for response and recovery to manage and report work orders, water outages, boil water advisories, sanitary overflows and damage assessments.

St. Johns County Utility DepartmentTom Tibbitts, ttibbitts@sjcfl.us http://sjcutilities.maps.arcgis.com www.sjcfl.us/utilities April 2017