lexmark c925/x925 service...

Lexmark Confidential 1

Lexmark C925/X925 Service Training

POTENTIAL FIELD CONCERNS


Fuser Grade Issues when Printing on Heavy Media

• Fuser grade concerns when printing on cotton or rough heavy papers when paper type is set to “Plain Paper”

• Make sure that customer is printing with correct paper type settings


Cardstock Must be Fed Through Tray 1 or MPF

• Cardstock only supported in Tray 1 and MPF• Instruct customer to only use these inputs when using

cardstock


Waste Toner Bottle Issues

• Counter must be reset when replacing the waste toner bottle


Overloaded Trays Cause Skews and Jams

• It is possible for customer to fill tray above fill line, which will cause skews and jams.

Instruct customer not to fill past this line


Persistent Jam Errors Reported

• Printer may continue to post paper jam after removing paper from drawer and/or right side door; check for paper still jammed in the areas below

Tray pass thru areas Duplex area


eSF Apps are Lost When the RIP Board is Replaced

• Settings should be backed up from Embedded Web Server before replacing the RIP Board

Full procedure is detailed in the

product study guide


Issues Related to Tray Size Sensing

• Tray 1 DOES NOT have auto size sensing• Tray 1 sizes are determined by settings on the wheel as

shown below


Issues Related to Tray Size Sensing (Cont.)

• Trays 2-5 DO have auto-size sensing• These trays are set for either US or Metric sizes• Other than tray 1, customer cannot print both letter and A4


PQ Defect Due to Transfer Belt Damage/Wear

• Band in process direction in same location across colors• Two frequent causes of this issue:

• Transfer belt at the end of its life • Damaged transfer belt


Ghosting Due to Transfer Belt

• Ghost of image from one page showing up 3-4 pages later; instruct customer to try different paper


Printed Colors Do Not Match Monitor

• Customer may complain that colors on prints do not match colors on monitor

• If the file is a PDF and customer has Acrobat 9, instruct the customer to select the option “Use printer to select colors”when they go to print; this should provide a better match to monitor colors

• See the following slide for more information.


Printed Colors Do Not Match Monitor

• While in Acrobat, select “Print” as if you were going to print the document,

• Select “Advanced” at the bottom of the “Print” dialogue box,• Put a checkmark in “Let printer determine colors”,• Click “OK”.


900.30 Error After Pressing “Cancel Jobs” Button

• A 900.30 Firmware Error is caused by pressing the “Cancel Jobs” button after receiving a fax with a blank Remote Station ID.

• This error can also occur if a fax with a blank Remote Station ID is held in the Fax Job Queue.

• Try power cycling the printer to resolve the error.• If the fax with the blank Remote Station ID is still in the Fax

Job Queue, however, this is stored on the Hard Drive so the Fax Job Queue will need to be cleared in Diagnostic Mode.

• Updating the printer to the latest level of code should resolve the issue.

X925 MFP only


61 Defective Disk Error When Exiting Some Menus

• This is a false message that may occur if you exit Configuration Menu, the MFP Setup Wizard or other menus too quickly.

• The error can be fixed by updating the printer to the latest version of code.

X925 MFP only


842.02 Scanner Communication Failure Error

• This error indicates a communication problem when scanning from the Automatic Document Feeder (ADF).

• The error occurs when the ADF is trying to initiate a second scan job when there is no second scan; it doesn’t know how to handle the copy request so it posts the error.

• Loading custom-size media in the ADF when the size of the media copied is different from that which is selected may cause this error.

• Also, this error may occur when the wrong paper size value is selected as “Copy From” compared to what is actually being scanned in the ADF.

• The error can be cleared by setting the correct paper size settings.

• If the error persists, update the printer code to the latest level.

X925 MFP only


956.01 System Board Error

• Under certain heavy load and/or hot operating conditions, the printer may post a 956.01 System Board Error.

• This issue can be resolved by updating the printer to the latest level of code (LHS1.HK.P136b or later).

X925 MFP only


Wireless Card Not Recognized

• After installing a supported wireless card, the printer does not recognize the card.

• The minimum base code level to support wireless connectivity is LSH1.HV.P129.

• Update the code to the latest level.

lexmark c925/x925 service...

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