LFP PRO/TX/TM Service Tool

Manual

For Ver.1.0.1.3

Revision History Version Rev. Date Revised pages Description 1.0.1.0 2016.07.27 First edition 1.0.1.2 2017.11.01 P1 Addition Models:PRO-6000/560,TX Serise 1.0.1.3 2018.10.10 Inserted Revision History page. P1 Added model : TM series. P6 Changed status message. P8 Changed status message.

Contents 1. Objective ......................................................................................................................................1

2. Supported Model .......................................................................................................................1

2-1. Canon Model .......................................................................................................................1

3. Operation Condition ................................................................................................................2

3-1.Host PC Hardware Specifications ..............................................................................2

3-2.Host PC Software Specifications ...............................................................................2

3-3. Connection Configuration .............................................................................................2

3-4.Printer .....................................................................................................................................3

4. Supported Language ...............................................................................................................3

5. How to start up .........................................................................................................................3

6. Functions .....................................................................................................................................4

6-1. Basic Screen Component .............................................................................................4

6-2. [Information] Screen .......................................................................................................4

6-2-1. Preparation of Printer ............................................................................................4

6-2-2. Operation Procedure ..............................................................................................4

6-3. [Firmware] Screen ...........................................................................................................6

6-3-1. Preparation of Printer ............................................................................................6

6-3-2. Operation Procedure ..............................................................................................7

6-3-3. Firmware Forced Download Mode .....................................................................8

6-4. [File] Screen .......................................................................................................................8

6-4-1. How to Use .................................................................................................................9

6-4-2. Control Function ......................................................................................................9

6-5. Other Functions ............................................................................................................. 10

6-5-1. Message saving dialog ......................................................................................... 10

6-5-2. Specify Search Range dialog ............................................................................ 11

6-5-3. [About] dialog ......................................................................................................... 12

6-5-4. Addition of printers .............................................................................................. 12

6-6. Menu List .......................................................................................................................... 14

1

1. Objective

This iPF PRO Service Tool Manual is the software designed for use in service devisions in each sales company for

services.

The purpose of this manual is as follows.

1) Printer firmware update function

2) Collecting function of printer information (PRINT INF and Status print).

2. Supported Model 2-1. Canon Model

Canon PRO-2000

Canon PRO-4000

Canon PRO-4000S

Canon PRO-6000S

Canon PRO-6000

Canon TX-2000

Canon TX-3000

Canon TX-4000

Canon TM-200

Canon TM-205

Canon TM-300

Canon TM-305

2

3. Operation Condition 3-1.Host PC Hardware Specifications

CPU

OS Recommended Memory or Faster

Microsoft WindowsVista 1GHz or faster

Microsoft Windows 7 1GHz or faster

Microsoft Windows 8 1GHz or faster

Microsoft Windows 8.1 1GHz or faster

Microsoft Windows 10 1GHz or faster

Memory OS Recommended Memory or larger

Screen Size 800×600 or larger

Color 256 colors or more

The amount

of capacities required for

installation

Approx. 2.5MB

Local Interface USB (necessary)

Network Interface 10 Bsase-T / 100 Base-TX /1000Base-TX / Wi-Fi (option)

3-2.Host PC Software Specifications

OS

32Bit

Microsoft Windows Vista

Microsoft Windows 7

Microsoft Windows 8

Microsoft Windows 8.1

Microsoft Windows 10

64bit

Microsoft Windows 7

Microsoft Windows 8

Microsoft Windows Vista

Microsoft Windows 7

Microsoft Windows 8

Microsoft Windows 8.1

Microsoft Windows 10

Network Protocol TCP / IP (IPv4, IPv6)

3-3. Connection Configuration

Local connection printer* USB

Network connection printer* The printer directly connected to network

*A printer and a host computer should be connected directly with a cross cable.

*The printer connected through server PC (shared printer) is not supported.

3

3-4.Printer This tool is available in user mode only.

4. Supported Language

Japanese / English

Shift the display from [Pull Down Menu] > [Help] > [Version Information]

5. How to start up

Double click [cnwistp.exe] in cnwist.exe in [cnwist folder]

4

6. Functions

6-1. Basic Screen Component

Jump to each category by main menu buttons.

6-2. [Information] Screen

Acquire printer information from [Information] screen. The information printed in PRINT INF (service mode)

and status print (normal mode) is described in text by acquiring printer information.

6-2-1. Preparation of Printer

Press the printer power button and turn the status to online.

* When error or warning is indicated on the printer panel, printer information can be acquired via LAN connection only.

6-2-2. Operation Procedure

1) Click [Information] button.

2) Click [Refresh] button.

3) Select the printer that you want to acquire information from the printer list.

4) Click either [Display PRINT INF] or [Display Status Print] according to your necessity.

Pull-down Menu

Main Menu Buttons

Contents by categories

Message area

Progress

5

5) The User Information setting dialog is opened, and arbitrary information (such as printer serial no.)

is asked to input.

6) Press the [OK] button to display [Service Print] or [Status Print].

1)

3)

4) 2) 4)

5)

6)

6

Open the acquired information from the specified application in [Open with] of [Setup]

dialog. At the same time, data is stored in the folder specified in the log control directory.

The application : NotePad or WordPad

◆Explanation of printer list items

Items Contents

Printer Name Display information acquired from the printer.

Status Status information acquired from the printer.

Online/Offline/Printing/Error or Processing/Unknown, Sleep

Mode

Product Name Display information acquired from the printer.

Firmware version Display information acquired from the printer.

Port Display connection information with the printer.

USB / Network address (IPv4, IPv6)

Location Display information acquired from the printer.

Administrator Display information acquired from the printer.

6-3. [Firmware] Screen

Upload the firmware.

Type of file : fdl file

6-3-1. Preparation of Printer

Press the printer power button and turn the status to online.

* Make sure that error or warning is not indicated on the printer panel.

7

6-3-2. Operation Procedure

1) Press the [Firmware] button.

2) Press the [Refresh] button.

3) Select the printer that you want to acquire information from the printer list.

4) Specify the file of the firmware to be uploaded.

5) Specify the file of the firmware to be uploaded.

When specifying the folder, the applicable firmware in the folder is retrieved and [Update Ver.] column has been updated as shown in (6).When specifying the file, the selected file is displayed as shown in (7).

6) Press the [Transfer Firmware] button to start uploading.

*After firmware is transferred, rewriting the firmware and restarting is performed on the printer

side automatically.

5)

1)

3)

2) 4)

6) 7)

8

Note: The “Status” ([1] in the picture below) displays “Error or Processing” since a printer

does not respond during rewriting firmware in the printer after firmware transportation. In this case, error is not actually occurring. Check the message box at the lower of the screen ([2]

in the picture below) and the operation panel, and proceed the firmware updating. When updating the firmware is finished, the printer will restart automatically.

6-3-3. Firmware Forced Download Mode

[Firmware]⇒Select [Force Transfer Mode] to switch to force transfer mode.

It is possible to transfer an arbitrary file regardless of the printer status.

When the [Transfer Firmware] button is displayed in red, it means the firmware is in the Force Transfer Mode.

Note) When transferring an incorrect file, as it may destroy the printer firmware, please take extra care when

using this mode.

6-4. [File] Screen

Display the printer information acquired in [Information] screen and control its history.

[2] [1]

9

6-4-1. How to Use

1) Press the [Files] button.

2) Select the log file which is desired to be displayed.

3) Press the [Display] button to display the log file.

6-4-2. Control Function

Items Contents

[Display] button Display the selected log file.

[Input User Information] button Input the user information.

by Date/by Month/by Year

switching box

Set the reference when displaying the log list on a page basis

Date/month/year shifting button

Shift the reference date by date/month/year to be displayed.

It is also possible to input manually.

Page shifting button

Shift the pages to be displayed.

File Lock Switch Editable/Not editable from the following menu:

Pull-down>File>Set File Editiable

1)

2)

3)

10

6-5. Other Functions 6-5-1. Message saving dialog

In the message saving dialog, the history of messages which is displayed in the message area is saved. Max. of 2000

messages are saved in the text form and it is deleted in the order of old ones.

Pull-down>File>Set File Locked

Type Service: Display PRINT INF of Service Mode

Status: Display the Status Print of normal mode

User Information Display information input from Input User Information

dialog. If it is not input, [unset] is displayed and it

is possible to input from the [Input User Information] button.

Date Time when completing to acquire information

Printer Name Display information acquired from the printer.

Product Name Display information acquired from the printer.

Location Display information acquired from the printer.

Administrator Display information acquired from the printer.

11

6-5-2. Specify Search Range dialog Set search criteria when searching the printer.

Items

Printer Search Range Auto Including USB, IPv4, and IPv6

IPv4 Printer with TCP/IP

connection

IPv6 Printer with TCP/IP

connection

USB Printer with USB connection

Specify IP Address to Search

Check box

Effective only when [Auto], [IPv4], or

[IPv6] is selected at

Printer Search Range

12

6-5-3. [About] dialog

a) L Printer Service Tool Version, b) related module version, c) language setting are displayed.

6-5-4. Addition of printers 1. Select [Add Printers] from the menu.

a)

b)

c)

13

2. Press the [Add] button. Add Printers dialog is displayed.

3. When the printer is added, it is displayed on the Printers List.

4. If you don’t have any modify, Press [OK] button. If you want to change Product Name, Press [Cancel]

button. And return to No.1.

3)

14

6-6. Menu List

Service(S) View (D) Information (I) Firmware(F) Files (L) Help (H)

Service (S) Information (I)

Firmware(F)

Files (L)

Save Message (S)

Add Printers (P)

Setup (E)

Close (X)

View (D) Refresh (U)

Specify Search Range（S）

Information (I) Display Service Print (S)

Display Status Print (T)

Firmware (F) Transfer Firmware (D)

Specify Firmware (C)

Force Transfer Mode (O)

Files (L) Display (P)

Input User Information (I)

Storing Data（S）

by Date (D)

by Month (M)

by Year (Y)

Previous Year (R)/ Previous Month (R)/ Previous Date (R)

First Page (F)

Previous Page (V)

Next Page (T)

Last Page (A)

Set File Locked (L)

Set File Editable（U）

First Page (F)

Help (H) About (A)