lib 5020 information sources and services. lib 5020 information sources and services agenda where...

LIB 5020LIB 5020Information Sources and Information Sources and

ServicesServices

LIB 5020 LIB 5020 Information Sources and ServicesInformation Sources and Services

AgendaAgenda Where are we? (Reflections)Where are we? (Reflections) Sharing our observations and interviewsSharing our observations and interviews What did we learn? (Reflections on observations and What did we learn? (Reflections on observations and

interviews)interviews) Zeroing in on the reference interview (simulation and role Zeroing in on the reference interview (simulation and role

play)play) We’re going to present? (Resource presentations)We’re going to present? (Resource presentations) What’s next? (Search & Discuss Guides)What’s next? (Search & Discuss Guides)

Using the AET Zone to planUsing the AET Zone to plan BlogBlog ChatsChats Sharing documentsSharing documents

Where are we now? (Class assessment)Where are we now? (Class assessment)

Where are we - reflectionWhere are we - reflectionSelect a card that best describes how you feel

right now in relationship to the LIB 5020 class?

Sharing Our Observations & Sharing Our Observations & InterviewsInterviews

Work in groupsWork in groups Share responses to the questions on the Share responses to the questions on the

next slidenext slide Record the responsesRecord the responses Report out to the whole groupReport out to the whole group


What was one aspect of the observation What was one aspect of the observation that you would like to share?that you would like to share?

What was one interview What was one interview question/response that you feel is question/response that you feel is important to share?important to share?

“ That’s a very good point that

you make. Can you

expand on that thought?”


What was similar between the groups?What was similar between the groups?


What was different between the groups?What was different between the groups?

“I think it is time to take a moment

to reflect about our work so far.”

Reflection on the ProjectReflection on the Project Record on index cardRecord on index card

What did you learn from doing the What did you learn from doing the observations and interviews?observations and interviews?

What was difficult?What was difficult? How might you be able to use what you have How might you be able to use what you have

learned?learned? If you could change this activity, what would If you could change this activity, what would

you change, if anything?you change, if anything? Discuss in groupsDiscuss in groups

Record on chart paperRecord on chart paper

The Reference InterviewThe Reference Interview

Standards for measuring effective Standards for measuring effective reference transactionsreference transactions Reference and User Services Association Reference and User Services Association

(RUSA)(RUSA) ““Guidelines for Behavioral Performance of Guidelines for Behavioral Performance of

Reference and Information Service Providers”Reference and Information Service Providers” http://www.ala.org/ala/rusa/rusaprotools/http://www.ala.org/ala/rusa/rusaprotools/

referenceguide/guidelinesbehavioral.htmreferenceguide/guidelinesbehavioral.htm

The Reference InterviewThe Reference Interview Parts of a reference interview - textbookParts of a reference interview - textbook

Establish rapportEstablish rapport Negotiate the questionNegotiate the question Develop a search strategy and communicate Develop a search strategy and communicate

it to the userit to the user Locate and evaluate the informationLocate and evaluate the information Provide follow-up to ensure the question is Provide follow-up to ensure the question is

fully answeredfully answered Close the interviewClose the interview

Cassell, K. & Hiremath, U. (2006). Reference and Information Services in the 21st Century: An Introduction. London: Neal-Schuman Publishers, Inc. p. 17.

The Reference InterviewThe Reference Interview Parts of a reference interview - videoParts of a reference interview - video

Set the toneSet the tone Get the factsGet the facts Give informationGive information Provide follow-upProvide follow-up

The Reference InterviewThe Reference InterviewTextbook Video

Establish rapport Set the toneNegotiate the question

Get the factsDevelop a search strategy and communicate it to the user

Locate and evaluate the information

Give information

Provide follow-up to ensure the question is fully answered Provide follow-up

Close the interview

The Feature Presentation!The Feature Presentation!

The Reference InterviewThe Reference Interview Each person creates a reference Each person creates a reference

question/scenario for a type of questionquestion/scenario for a type of question Pair up and role playPair up and role play

One person acts out the scenario/asking the One person acts out the scenario/asking the questionquestion

The other person takes on the role of the The other person takes on the role of the reference librarianreference librarian

The Reference InterviewThe Reference Interview At the end of each role play scenario At the end of each role play scenario

discuss and record the following on a note discuss and record the following on a note card:card: What worked?What worked? What didn’t?What didn’t? What would you do differently?What would you do differently?

Person who created the scenario shares Person who created the scenario shares the type of reference question scenario the type of reference question scenario she was trying to role playshe was trying to role play

“Perhaps it is time to take a quick break before continuing.”

“Do you think it’s time to talk about our next

task?”

Resource PresentationsResource Presentations What are good instructional strategies?What are good instructional strategies? KWL KWL Activate prior knowledgeActivate prior knowledge Hands-onHands-on Visual aidsVisual aids ScaffoldingScaffolding Handouts are niceHandouts are nice Different learning stylesDifferent learning styles Working in Groups – pair share, collaborative learningWorking in Groups – pair share, collaborative learning

Resource PresentationsResource Presentations What should be included?What should be included? Introduce the sourceIntroduce the source Give examples – different types of the Give examples – different types of the

resourcesresources How to evaluate the resource typeHow to evaluate the resource type When would you use this resource? And When would you use this resource? And

for what?for what?

Search and Discuss GuidesSearch and Discuss Guides What are your questions?What are your questions?

Search and Discuss GuidesSearch and Discuss Guides(AET Zone)(AET Zone)

Set up BlogSet up Blog Go to Blogger.comGo to Blogger.com Click on Click on Create Your Blog NowCreate Your Blog Now button (Orange Arrow button (Orange Arrow

near bottom of page)near bottom of page) Follow Steps to create blogFollow Steps to create blog Blog Title: Blog Title:

Last Name LIB 5020 ReflectionsLast Name LIB 5020 Reflections Blog Location : Blog Location :

LastNameLIB5020LastNameLIB5020 Post something to your blogPost something to your blog Email me the URL Email me the URL

[email protected]@appstate.edu

Search and Discuss GuidesSearch and Discuss Guides(AET Zone)(AET Zone)

Try Something NewTry Something New Planning documents can be found in Planning documents can be found in

SpectaclesSpectacles Audio Chats can be found in the Chit Chat Audio Chats can be found in the Chit Chat

lounge (click on blue sofas - upstairs and lounge (click on blue sofas - upstairs and downstairs)downstairs)

NameName Password: appedtechPassword: appedtech

Google Docs link can be found in Wiki WorldGoogle Docs link can be found in Wiki World Wiki Spaces can be found in Wiki WorldWiki Spaces can be found in Wiki World

HomeworkHomework Meet with your team and start planningMeet with your team and start planning Set up time to meet with Dr. Matzen in the Set up time to meet with Dr. Matzen in the

AET ZoneAET Zone Post to Discussion Board – RUSAPost to Discussion Board – RUSA Blog reflections on work on Resource Blog reflections on work on Resource

presentations/Search and discuss guidespresentations/Search and discuss guides

Where are we now?Where are we now? On an index cardOn an index card

I noticedI noticed I learnedI learned I feltI felt I wonderI wonder

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