liberty university campus card photo upload breakthrough
TRANSCRIPT
Ready, Aim, SubmitPhoto Upload Grand Slam
Deborah Nightingale, Director, Card Services
Kelly Mayhew, Project Manager, IT Development
Faith Maweu, Data Analyst, Business Intelligence
Tony Erskine, Senior Developer, IT Development
LIBERTY UNIVERSITYLiberty University | Training Champions for Christ since 1971
• 12,000 resident students
• 90,000 on-line students
– 11, 000 come to campus for Intensives each yr
• 5,000 faculty/staff
vs
• Card Services: 3 full time staff, 2 student
workers
FACING THE PROBLEMS
• Providing a secure delivery option
• Easing the strain on staff
• Reducing orientation lines
• Engaging the online population
A DREAM WAS BORN
• Requested changes to existing applications
• Storyboard requests
• Collaborate with IT Development
• Let the fun begin!
IT DEV PROJECT
• Planned Architecture & Technologies of new
application
• Began development
• Maintained communication & story backlog
with Card Office through daily scrum meetings
and bi-weekly backlog review meetings
• Deployed with phased functionality
• De-commissioned all old sites/links
THE DREAM REALIZED
START THE PROCESS - Requestor
TERMS & CONDITIONS - Requestor
‹#›
ACCEPTABLE PHOTO - Requestor
ACCEPTABLE PHOTO - Requestor
VERIFY YOUR IDENTITY - Requestor
‹#›
VERIFY YOUR IDENTITY - Requestor
DELIVERY OPTION - Requestor
‹#›
CARDHOLDER AGREEMENT
VERIFY & REQUEST - Requestor
‹#›
SUBMIT CONFIRMATION
PENDING REQUESTS – Card Office
SEARCH CAPABILITY – Card Office
REQUEST HISTORY – Card Office
APPROVE OR DENY – Card Office
ACTIVATION PROCESS - Requestor
CONFIRMATION NOTICE - Requestor
APPLICATION DATA
Fall 2012 Spring 2013 Fall 2013
Office Visits 6547 2311 6050
Online Requests 310 1494 2821
TRAFFIC REPORT
• Google Analytics
provides a
snapshot of visits
by date range
Q & A