libqual @ the university of bath
DESCRIPTION
LibQual @ the University of Bath. What have we done?. 2003 2005 2007. It’s easy Depth of information Robust information/statistical validity Comparability with other SCONUL institutions. Longitudinal trend analysis Graphic presentation is very clear Useful ‘politically’. - PowerPoint PPT PresentationTRANSCRIPT
LibQual @ the University of Bath
What have we done?
2003
2005
2007
Why do we (keep) doing it?
It’s easy
Depth of information
Robust information/statistical validity
Comparability with other SCONUL institutions
Longitudinal trend analysis
Graphic presentation is very clear
Useful ‘politically’
What does it tell us?
What is important to our users
Confirms what we know about our services’ strengths and weaknesses
It is encouraging to see others facing the same issues
Allows us to track progression/development of services and their impact on our users
“Gives the Chief an enormous knowledge-base from which to argue selectively and politically in University governance”
What does the Librarian use it for?
“Wave the radar screen around at senior committees and show how we have a sophisticated tool for customer satisfaction feedback”
“Blind them with science”
“Has more firepower than anything else I have seen from the outside”
How does it effect Library operations?
Ensures our priorities & service developments remain user-focussed
Provides reassurance
Provides ammunition
Gives a focus for our ‘smaller’ surveys
Allows us to respond with confidence to ‘queries’ about service provision
Why do we keep doing this? - REALLY?
So we can pass ourselves off as ‘super-librarians’.