library 2.0 2009
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Library 2.0 model for library services in academic librariesTRANSCRIPT
Library 2.0: A New Model for
Library Services
Heidi CardULS Librarian,
Assistant to the Director on Research & Special ProjectsUniversity of Pittsburgh
Outline
Web 2.0 How Web 2.0
translates to libraries
Library 2.0 tools “Catalog 2.0” Conclusion
Web 2.0 Concepts, Practices, & Technologies
Continually updated software Improves as more people use it Collects & combines data from
multiple sources Individuals create data that can be
shared, collected, and combined by other users
Communities &
Collaboration
Millenial Generation: Realities
Media & gadgets part of everyday life Media more prevalent Internet is key factor of everyday life Multitasking is a way of life Anyone can be a
publisher/artist/creator
Web 2.0 Tools
Social networking Blogs Creating multi-media content Collaborative writing Folksonomies (tagging) Mashups
Library 2.0
“. . . a model for library service that encourages constant and purposeful change, inviting user participation in the creation of both the physical and the virtual services they want, supported by consistently evaluating services. It also attempts to reach new users and better serve current ones though improved customer-driven offerings.”
(Casey & Savastinuk, 2006)
Library 2.0 Principles
The library:
is user-centeredis “everywhere”socially richinvites participationprovides multi-media experiences
Library 2.0 is “Communally Innovative”
“Resting on the foundation of libraries as a community service, but understands that as communities change, libraries must not only change with them, but must also allow users to change the library. It seeks to continually change its services, to find new ways to allow communities, not just individuals to seek, find, and utilize information.”
-- Jack M. Maness
Why use Library 2.0?
Marketing purposes Keep up with
user/patrons Increase resources Professional
collaboration
Library 2.0 Tools
FacebookIM ReferenceLibrary blogsWikisWebcastsCatalog 2.0
Social Networking
Profile Based Facebook, MySpace
Content Based Flickr, LibraryThing
Virtual Societies WOW, SecondLife
Resource Sharing WebX, GoogleDocs
Libraries on
Facebook in the Library
Better relate to patrons New marketing tool (photos, videos) Assessment (get feedback) Repackaging Education
Advise students of deadlinesService issuesHiringClass/workshop announcementsLinks
The New Reference Desk
Text A Librarian
Library Blogs
Library Blogs Colorado State University Oberlin College University of California, Berkeley
Librarian Blogs Academic Librarian The Kept Up Librarian Librarian By Design Librarian in Black
Duke University (4!)
Biddle BeatLibrary HacksDigital CollectionsScholarly Communication
Wikis & Collaborative Tools
Internal communication
Institutional collaboration
Research guides
Wikki as Intranet
ULS recently acquired LibGuides
WebX
Multi-media Instruction
new platform for audio course reserves
uses iTunes software “portalized” – student info is
updated daily from records internal & external sites
iTunes University
Next Generation OPAC: “Catalog 2.0”
Legacy Catalog Problems have complex search interfaces that might not be
sufficiently intuitive are not consistent with well-established user
interface conventions are unable to rank results according to relevancy
or interest are tied to print materials and are less able to
address electronic content are unable to deliver online content to the user lack social network features to engage library
users
Next Generation OPAC Group
Mission:
To improve the public library catalog to reflect current Web standards for interface, usability and functionality, including simplified search and retrieval, sorting, display, and manipulation.
To request through the next-generation OPAC, direct handling for article level content and deep digital content in addition to content represented in the current OPAC.
Desired Functionality
Incorporate federated search and digital content Single search box…non Boolean default Relevance ranking “Did you mean…?” Spell check Item details (book jackets, professional reviews, TOCs) Author search….name inversion not required RSS feeds Ability to search by:
Geographic location: Latin America, Hillman Library Format (Sound, visual) Call number searching Longer timeout/no timeout
AquaBrowser
Search: relevance-ranked results
Discover: word cloud
Refine: facets
More “Tools”
Podcasts Virtual worlds Gaming Mashups
Gaming Skills
Pattern recognition System thinking Analytical thinking Problem solving Thinking
divergently Strategic thinking
“Libraries today have the opportunity to reconceptualize themselves as a type of game world, wherein library users are the players and developing information seeking and critical thinking skills is part of the play”
--David Ward, “Up,up, down,down,left,right,left,right,A,B,select,start: Learning from games and gamers in Library 2.0”
Mashup
Examples: woozer = google maps + weather.com trackthis = shipping sites +
twitter/facebook/email
Conclusion
Libraries are no longer about just searching and finding information, but sharing information – and libraries must keep up with new methods of sharing
Libraries must embrace and keep up with new technologies to remain relevant
ReferencesAlexander, Bryan. (2006). “Web 2.0: A new wave of innovation for teaching and
learning?” EDUCAUSE Review, 41, no. 2: 32–44.
Courtney, N. (Ed.). (2007). Library 2.0 and beyond: Innovative technologies and tomorrow’s user. Westport, CT: Libraries Unlimited.
Maness, J. M. (2006). Library 2.0 theory: Web 2.0 and its implications for libraries. Webology, 3, no. 2, June, 2006. Retrieved August 21, 2009 from http://www.webology.ir/2006/v3n2/a25.html
Miller, P. (2006). Coming together around library 2.0: a focus for discussion and a call to arms. D-Lib Magazine, 12, (4), 2006. Retrieved September 3, 2009, from http://www.dlib.org/dlib/april06/miller/04miller.html
Milstein, S. (2008). Twitter for Libraries (and Librarians). Information Today, Inc. May 2008. Retrieved September 3, 2009 from http://www.infotoday.com/cilmag/may09/Milstein.shtml
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