library guides:
DESCRIPTION
Library Guides:. Content Creation to Content Management. Kim Vassiliadis, Head, User Experience. University of North Carolina at Chapel Hill. A Little History . Late 1990s: begin creating guides Early 2000s: Database to track and make the guides more findable. Mid-2000s: - PowerPoint PPT PresentationTRANSCRIPT
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Library Guides:
Kim Vassiliadis, Head, User ExperienceUniversity of North Carolina at Chapel Hill
Content Creation to Content Management
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A Little History • Late 1990s:
o begin creating guides
• Early 2000s: o Database to track and make the guides more findable.
• Mid-2000s: o Coursepages pulled into Blackboard (now Sakai)o Subject guides were everywhere
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By 2011...
350 subject guides
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UNC planned to move to LibGuides
Libguides
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LibGuides are "Easy"
• Technical knowledge isn't necessary
• Create and update pages quickly via a browser
• Hosted externally
• Easily sharable content
• Responsive tech support
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Herding our CatsHow do we sustain them?Are they being used?
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Guides are like Kittens
http://www.flickr.com/photos/marleysmama/2930198345/
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Management is Hard
http://www.flickr.com/photos/marleysmama/2930198345/
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Consider the guide lifecycle
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Infancy
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Middle Age
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Old Age
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Undead
http://farm2.staticflickr.com/1273/4662811565_9c55eb11af.jpg
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Why this is bad
• Website goal: Users view the Libraries as reliable
• It's easy to just ignore out-of-date content.
• If our content is wrong or inaccurate, our users lose faith.
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Didn't want to move our old guides to a new CMS
Move to LibGuides
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What did we do?
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• Defined purpose
• Consistent style (look and feel)
• Planned life cycle
• Long term commitment
Management Plan
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• Make a commitment
• Weigh their time commitment against the use of the guide
• Use consistent content and style
Subject Librarian Goals
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• Defined a subject guide
• Identified all the subject guides in our system
• Deleted inactive and outdated guides
Phase One: Zombie Guides
http://farm2.staticflickr.com/1273/4662811565_9c55eb11af.jpg
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Phase Two: Care and Feeding
• Created usage reports for active guides
• Created a policy for updating active guides
• Created a workflow for deleting guides
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• 20 minutes to review each page in the guide
• 3 minutes to look at each individual resource
• 7 minutes to add a new resource
• 15 minutes to update a broken link
Analyzing a Guide
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Usage Report
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Analyzing a Guide
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Analyzing a Guide
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Phase Three: Now and the Future
• Completed migration to Libguides
• Yearly Usage Report
• Tighter controls over what it means to be "up-to-date"
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There are now 89 Subject Guides
Current Status
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We don't want all these guides
Going Forward
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We want guides that our staff feel good about and our patrons can love.Questions?