library operations : innovations · library@orchard: innovations in operations - design centred...
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� library@orchard – innovating design process of
library, using design thinking
� library@chinatown – innovating management
of libraries, by using library volunteers to run
whole library, and use of private sector funding
Library operations : innovations
whole library, and use of private sector funding
to set up library
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library@orchard : innovations in operations - design centred around users, using design thinking process
- first fully self-service library, with no service counter
- operation is supported by volunteers
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library@orchardAn interactive space within library suggested by library
users
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library@orchard : a reading cocoon
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library@orchard : users prefer magazine covers facing out
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XX
library@chinatownFully funded by the
community and run by
volunteers
XX
62 30
Platinum
FY 201131
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�Digitising Singapore content – improving
access through handheld devices
�OneSearch– enabling search across all library
resources, including commercial databases
�eReads – digital arrangement of library
Digital Library innovations
�eReads – digital arrangement of library
materials
�Text analytics – using text analytics to push
related content to library users (ReadNext and
QuickReads)
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Singapore Infopedia : Online
encyclopedia on Singapore’s history,
culture, people and events, curated
by librarians
http://eresources.nlb.gov.sg/infopedia/
Digital library services : Bringing NLB resources
to users in a more intuitive manner
Search Engine Optimisation
Pageviews increased from 400 to 200,000 per month
Mobile Access
Accessible on all devices, including mobile phones
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Last 5 years : concerted efforts in digitising
Singapore content for digital access
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Mobile Population Penetration Rate: 152%
Household Broadband Penetration Rate: 105%
> 60% of population are Facebook members
In Singapore
NLB made its content accessible from users’
search, social and mobile spaces, 24 by 7
> 60% of population are Facebook members
78 % of people in Singapore now have
one smartphone, up from 74 per cent
last year. 2 in 5 own a tablet computer,
compared with one in three a year ago.
(18 Jun 2013)
Source: IDC
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An online encyclopedia
on Singapore’s history,
culture, people and
events
Multi-screen support: responsive web design
events
An online collection of
photographs or artworks
about Singapore
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OneSearch : Launch of enhanced
integrated search experience in Aug 2014
�Responsive web
and flat design to
cater to all
devices
�Find resources
across institutions• National Library
• National Archives
• Public Libraries
� ‘Bento-style’ search
result display• Resources are not
‘hidden’ in one long
list of search results
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OneSearch Content Coverage
Subscribed
Resources
NLB ResourcesNLB
Resources
National Library
(Digitised Singapore
Content)
- Infopedia
- BookSG
- PictureSG
- NewspaperSG
- Singapore Memories
- Web Archives
- MusicSG
National Archives
- Posters
- Oral History Interviews
- Government Records
- Audiovisual Recordings
- Photographs
- Maps & Building Plans
- Straits Settlements,
Overseas & Private Records
- Speeches & Press Releases
Books,
Magazines,
CDeBooks
eJournals/
Databases
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eReadsa digital bookshop style arrangement of books
One stop portal for all e-resources
( books, magazines, newspapers, NLB digitised materials)
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eBooks
• aggregates over
3.5 million eBooks
into one simple
interface
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interface
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Display of titles by themes• Titles curated by librarians
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eMagazines• Features Current Magazines
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Innovation process chart
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Features current NewspapersDiscover over 2,000 online newspapers in 54 languages
eNewspapers
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NLB users retrieved tens of millions
of e-content every year
It would be really nice if we could convert every single e-retrieval
instance into an enriching discovery experience for every single user experience for every single user
every time..
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Using text analytics to automatically
identify related content
Create mahout
sequence files
Clustering
Related
content
sequence files
Create weighted
vectors: tokenize,
stop words
Calculate vector
similarity
Archives Online
NLB content
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ReadNext Quick ReadsQuick Reads
Book Drop
ReadNext - Location
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ReadNext : an interactive platform
What?
Promote new but less popular library materials
Where?
Bookdrop area, Pasir Ris Public Library
How?
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How?
Users interested in the title can scan the QR code or take
note of the Call Number and retrieve the title from the
book shelves
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• Recommends
eBooks by topics
• Allows patrons scan
the QR code for
browsing on the go,
QuickReads
browsing on the go,
anytime
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Increased use of content
Referrals
from
Infopedia
Pageviews
per year
0.14%
10.65%(after 6 months)
0.45 m
1 mil
Pageviews
per visit
0.45 m
3.64
6.41
Infopedia
PictureSG
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Searching the ‘unsearchable’ – images
without meta-data description
What else is
going on?
Example:
Images without meta-
data descriptionA 1982 photograph shows a
single-story house built in Malay
architectural style at no. 33
Scotts Road (property of Tan Yeok
Nee family, now acquired).
Similar images via content analytics:
A 1982 photograph depicting house no. 33 A 1982 photograph depicting house no. 33
Scotts Road (property of Tan Yeok Nee
family, now acquired). The road mentioned
is located in the Orchard Road area.
This 1982 photograph shows
house no. 40 Scotts Road. The
road mentioned is located in the
Orchard Road area.
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Searching the ‘unsearchable’ : other
possibilities
What else is
going on?
Facial recognition of
key personalities
Audio/video (text
and time-stamps)Translation of words
welcome 欢迎欢迎欢迎欢迎
selamat datang
ந�வர�
Voice-to-text
OCR of text on video
Image processing
Machine translation
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Automatic extraction of time-based and
location-related information such as street
and building names
What else is
going on?
Users navigate through old images of Singapore buildings,
streets, satellite images and events via augmented reality apps
Resources can be mapped for
contextual discovery
� Time and location are two of the most fundamental ways we organise things
� The automatic extraction of geo- and time-based references from full-text content
can yield more data than through manual tagging
12 Aug 1956
07 Sep 1971
30 Mar 1988
26 Jul 1992
16 Aug 2002
11 Feb 2009
Resources are time-stamped for discovery
on a time-line
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