library security: the basics and beyond
DESCRIPTION
Library Security: The Basics and Beyond. Sydney McCoy Branch Administrator C.Burr Artz Public Library Frederick County Public Libraries. Preventing Escalation. Assess situation Be calm and non-threatening Non-judgmental stance Listen Use their name Clarify messages. - PowerPoint PPT PresentationTRANSCRIPT
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SYDNEY MCCOYBRANCH ADMINISTRATOR
C.BURR ARTZ PUBLIC LIBRARYFREDERICK COUNTY PUBLIC LIBRARIES
Library Security: The Basics and Beyond
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Preventing Escalation
Assess situation Be calm and non-threatening Non-judgmental stance Listen Use their name Clarify messages
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Keep em’ happy
Hear the customer outDon’t argueShow you are sorryWin them over with empathyStart your investigationFind out what the customer wantsExplain what you can and cannot do Set up a planTake actionCheck back with the customer
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Behavior Policy
Behavior Policy What should it include? What should it not include? How much is too much? Do I need a separate Internet Policy? Is it enforceable?
FCPL's Policy
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Importance of Consistency in Enforcement
All patrons should be treated equally Patrons travel from branch to branchTreat teens with same standards as adultsIf it violates policy don’t ignore it
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Incident Report
A formal way to document safety and security issues
A formal tool to pass issues up the line to administration
In some situations a way to pass on situations to risk management and Police Departments
FCPL Form
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Each branch in the system has a blog. Blogs are used to track security issues and communicate all potential issues. It is also used to announce bannings.
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Consistent Banning Procedure
Librarian in Charge is only one authorized to ban a patron
FCPL Banning ProcedureOnly offenses outlined in Behavior or Internet
Policy are grounds for banningCommunication happens instantlySample LetterHow we enforce banning (the cold hard
truth)
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Banned Patron Log
Updated as needed on system-wide intranet.
When a patron is banned from one branch they are banned from the entire system.
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Examples of Behaviors:
Public intoxicationIllegal substancesLewd behaviorWeaponsPublic outbursts, due to patrons with mental
health issuesTheftTampering with equipmentDomestic situations that occur inside the library.
Abuse, divorce, custody issues, distraught (sometimes suicidal) patrons
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Benefits
Continue to learnCommunicationNetworkingSafety Staff MoralAwarenessSupportEmergency Preparedness
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Questions