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Licensing and Standards Committee January 21, 2015 Deputy City Manager Cluster B John Livey

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Page 1: Licensing and Standards Committee - Toronto · Committee Overview Mandate and scope of the Committee The Licensing and Standards Committee's primary focus is consumer safety and protection,

Licensing and Standards Committee

January 21, 2015

Deputy City Manager Cluster B

John Livey

Page 2: Licensing and Standards Committee - Toronto · Committee Overview Mandate and scope of the Committee The Licensing and Standards Committee's primary focus is consumer safety and protection,

Presentation Outline

• Committee Overview

• Division Overview

• Major Initiatives

• Other Key Committee Reports

• Questions and Answers

Licensing and Standards Committee

2

Page 3: Licensing and Standards Committee - Toronto · Committee Overview Mandate and scope of the Committee The Licensing and Standards Committee's primary focus is consumer safety and protection,

Committee Overview

Mandate and scope of the Committee

The Licensing and Standards Committee's primary focus is consumer safety and protection, with a mandate to monitor, and make recommendations on the licensing of businesses and enforcement of property standards.

Licensing and Standards Committee

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Page 4: Licensing and Standards Committee - Toronto · Committee Overview Mandate and scope of the Committee The Licensing and Standards Committee's primary focus is consumer safety and protection,

Committee Overview

Last term of Council L&S Committee: • Held 30 meetings

• Tabled and discussed 153 items

• Heard from a total of 514 individual deputants

Achievements: • Graffiti Management Plan - new

• Personal Service Settings Licence - new

• Animals By-law - updated

• Adult Entertainment Club By-law - updated

• Taxi Industry Review

• Street Food Vending - new

Licensing and Standards Committee

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Page 5: Licensing and Standards Committee - Toronto · Committee Overview Mandate and scope of the Committee The Licensing and Standards Committee's primary focus is consumer safety and protection,

Committee Overview

• Committee is primarily supported by the Municipal Licensing and Standards division

• ML&S consults with many divisions including Legal Services, Toronto Public Health, Toronto Building, City Planning, etc.

• Transportation Services reports StreetART grant component of the Graffiti Management Plan

Licensing and Standards Committee

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Page 6: Licensing and Standards Committee - Toronto · Committee Overview Mandate and scope of the Committee The Licensing and Standards Committee's primary focus is consumer safety and protection,

Licensing and Standards Committee

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Page 7: Licensing and Standards Committee - Toronto · Committee Overview Mandate and scope of the Committee The Licensing and Standards Committee's primary focus is consumer safety and protection,

Divisional Overview Municipal Licensing and Standards

Tracey Cook

Executive Director

Licensing and Standards Committee

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Page 8: Licensing and Standards Committee - Toronto · Committee Overview Mandate and scope of the Committee The Licensing and Standards Committee's primary focus is consumer safety and protection,

Management Staff

Licensing and Standards Committee

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John DeCourcy Director By-law Enforcement

Wayne Mattless Director Business Licensing & Regulatory Services

Mark Sraga Director Investigation Services

Elizabeth Glibbery Manager Animal Services

Carleton Grant Director Policy and Strategic Support

Page 9: Licensing and Standards Committee - Toronto · Committee Overview Mandate and scope of the Committee The Licensing and Standards Committee's primary focus is consumer safety and protection,

By-law Enforcement

John DeCourcy, Director Distributed geographically: East, West and Central

Responsible for: • Enforcement of by-laws governing licensed businesses

– Mobile: Taxi, Tow Truck, Limousine

– Stationary: Night Clubs, Personal Service Settings, Holistics

– Adult: Adult Entertainment Clubs and Body Rub Parlours

• Enforcement of by-laws governing community standards:

– Waste (Residential and Commercial)

– Parks

– Signs, Postering and Clothing Drop Boxes

• Centralized processing of Provincial Court by-law matters

Licensing and Standards Committee

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Page 10: Licensing and Standards Committee - Toronto · Committee Overview Mandate and scope of the Committee The Licensing and Standards Committee's primary focus is consumer safety and protection,

Business Licensing & Regulatory

Services Wayne Mattless, Director Located at East York CC (issuance), 1530 Markham Road (training) and 843

Eastern Avenue (inspection)

Responsible for: • Issuance of business licences to all municipally regulated businesses

• Issuance of permits for the commercial use of the right-of-way, i.e. - café/marketing boulevard permits, street vending permits

• Training of taxi and limousine drivers

• Inspection of mobile businesses, including taxi, limo, tow truck and mobile refreshment vehicles/carts

• Oversight and administration of matters appearing before the Toronto Licensing Tribunal

Licensing and Standards Committee

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Page 11: Licensing and Standards Committee - Toronto · Committee Overview Mandate and scope of the Committee The Licensing and Standards Committee's primary focus is consumer safety and protection,

Investigation Services

Mark Sraga, Director Distributed geographically in 4 Districts (aligned with Community Councils)

Responsible for: • Enforcement of by-laws governing private property and community standards:

– Property standards, including responding to issues of hoarding, vital services

– Long grass and weeds, Fencing, Graffiti

– Noise

• Inspection and investigation of contraventions of Zoning by-laws

• Inspections of housing standards through the Multi-Residential Apartment Building (MRAB) Audit program

• Member of the SPIDER initiative

Licensing and Standards Committee

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Page 12: Licensing and Standards Committee - Toronto · Committee Overview Mandate and scope of the Committee The Licensing and Standards Committee's primary focus is consumer safety and protection,

Animal Services

Elizabeth Glibbery, Manager Four Animal Shelters – East, West, North and South

Responsible for: • Shelter, care and emergency response for domestic animal issues

• Adoption and licensing programs

• Trap, Neuter and Release program for managing feral cat populations

• Veterinarian care of stray animals, spay/neuter clinics, directing medical care for in care/custody animals

• Investigation of dog bite complaints

• Enforcement of the Animals by-law and Dog Owner’s Liability Act

• Developing educational materials for dealing with wildlife issues

Licensing and Standards Committee

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Page 13: Licensing and Standards Committee - Toronto · Committee Overview Mandate and scope of the Committee The Licensing and Standards Committee's primary focus is consumer safety and protection,

Policy and Strategic Support

Carleton Grant, Director

Responsible for: • Management of the L&S Committee agenda forecast

• Policy research, development and report preparation

• Ensuring comprehensive public and stakeholder consultations are conducted

• Communications and public education

• Divisional service and strategic planning

• Development and implementation of performance management

• Divisional information technology and management

• Divisional Training

Licensing and Standards Committee

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Page 14: Licensing and Standards Committee - Toronto · Committee Overview Mandate and scope of the Committee The Licensing and Standards Committee's primary focus is consumer safety and protection,

Major Initiatives

Licensing and Standards Committee

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Page 15: Licensing and Standards Committee - Toronto · Committee Overview Mandate and scope of the Committee The Licensing and Standards Committee's primary focus is consumer safety and protection,

Improving Processes

Licensing and Standards Committee

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Municipal Interests in Liquor Licensing • Goal: to identify opportunities to enhance/strengthen the City’s role in the

issuance of liquor licences and the necessary tools to address community impacts

• Steering Committee and working groups to review and develop policy and procedural improvements

• Strengthening the City’s partnership with Toronto Police Service and the Alcohol and Gaming Commission of Ontario

Page 16: Licensing and Standards Committee - Toronto · Committee Overview Mandate and scope of the Committee The Licensing and Standards Committee's primary focus is consumer safety and protection,

Transforming our Business

Licensing and Standards Committee

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Business Transformation initiative – Business Licensing • Goal: to streamline the licensing process to improve efficiency and customer

service

• Divisional initiative – integrated with amendments to the Licensing by-law

CURRENT STATE •Centralized service location •High volume of in-person transactions •Lengthy wait times •Limited online and self service tools •Paper intensive •Outdated regulations and procedures

FUTURE STATE •Multi-channel service delivery •Online transactions are the majority •Governmental integration •Electronic record submission & retention

Input and Design: 2014 to 2015 Implementation – short term : 2015- 2017

Implementation – transformation: 2017 onward

Page 17: Licensing and Standards Committee - Toronto · Committee Overview Mandate and scope of the Committee The Licensing and Standards Committee's primary focus is consumer safety and protection,

Modernizing Licensing Regulations

Licensing and Standards Committee

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Comprehensive review of the Licensing bylaw, Chapter 545 to ensure it is relevant and enables business transformation

This will be undertaken in phases, which include: – Review of administrative requirements and general provisions

– Review of regime – opportunity to implement risk-based approach

– Review of licensing categories

– Prioritized article reviews:

• Restaurants / Night Clubs

• Body Rub Parlours

• Holistics

• Private Parking Enforcement Agencies

• Public Garages

Page 18: Licensing and Standards Committee - Toronto · Committee Overview Mandate and scope of the Committee The Licensing and Standards Committee's primary focus is consumer safety and protection,

Updating Bylaws

Licensing and Standards Committee

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Comprehensive reviews of bylaws to ensure they are current and relevant.

Prioritized bylaws for review include:

– Property Standards, Chapter 629

– Noise, Chapter 591

– Signs, Chapter 693

Page 19: Licensing and Standards Committee - Toronto · Committee Overview Mandate and scope of the Committee The Licensing and Standards Committee's primary focus is consumer safety and protection,

Other Key Committee Items Items outstanding from previous term • Vacant/Derelict Properties

• Harmonization of Boulevard Cafés and Marketing By-laws

• Animal By-law: Prohibited Animals, Vicious Dogs

• Mitigating Negative Impacts of Wildlife

• Limousine industry review

• Tow Truck Industry review

Update reports • Street Food Vending – one year review

• Taxi – 12 outstanding directives

Licensing and Standards Committee

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Page 20: Licensing and Standards Committee - Toronto · Committee Overview Mandate and scope of the Committee The Licensing and Standards Committee's primary focus is consumer safety and protection,

Rooming Houses

Licensing and Standards Committee

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• Reporting to Executive Committee – discussion paper - June 2015

• Co-leading with City Planning

• Participation of numerous Divisions on a working group

• Comprehensive community consultation to be conducted

Page 21: Licensing and Standards Committee - Toronto · Committee Overview Mandate and scope of the Committee The Licensing and Standards Committee's primary focus is consumer safety and protection,

Our Approach

Licensing and Standards Committee

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Research

• Historical

• Jurisdictional Scan/ Municipal Comparisons

• Literature Review

• Legal and Policy Review

Consultation

• Planning/ Framing

• Public , Industry, Other City Divisions

• Surveys • Communications

• Working Groups

Analysis

• Statistics/ Quantitative Data

• What we heard through consultations

• Operational impact and feasibility

Report Writing

•Briefing Notes

• Inter divisional reviews

•Presentations

Implementation

• Operational Planning

• Communications

• Measure and Monitor

Comprehensive - Transparent – Engaged – Impartial

Enable informed decision making

Page 22: Licensing and Standards Committee - Toronto · Committee Overview Mandate and scope of the Committee The Licensing and Standards Committee's primary focus is consumer safety and protection,

Questions and Answers

?

Licensing and Standards Committee

22


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