liebherr global after sales service for maritime cranes 15467-0
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Maritime CranesGlobal After Sales Service
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2 Global After Sales Service
Service Excellence
Liebherr’s reputation for high quality after sales support across its entire range of
maritime products is well-earned. The establishment of "Service Excellence", as a key
competence throughout the entire service life of a crane, provides service solutions
and added value focusing on enhanced profitability and performance for our customers.
In order to guarantee "Service Excellence" Liebherr commences its after sales programme
before hand-over of the crane to the customer.
3Assembly
1Testing
Transport
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Page 6 - 7
Page 8 - 9
Page 10 - 11
Page 12 - 13
4Training
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6Spare Parts
7Upgrades
8Second-hand
5Maintenance
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4 Global After Sales Service
Global After Sales Service Network
America
727
Middle East
398 Africa
280
Asia/Oceania
1223
CIS
215
Europe
2486
Population of units
= Port Equipment
= Ship Cranes
= Offshore Cranes
= Customer Service Centres
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Global After Sales Service 5
In addition to maintenance work carried out by customer personnel trained by Liebherr,
over 5,000 maritime cranes are also serviced directly by Liebherr through a worldwide
network of service centres.
Liebherr service is based on shortest response time, reliability and extensive technical
knowledge. Reducing downtime and restoring the productivity of customer machinesis the primary concern of our engineers.
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6 Global After Sales Service
Testing
All maritime cranes go through an extensive factory testing programme. Depending
on their size the cranes are either tested fully assembled or crucial components such as
drives and motors undergo extensive testing prior to delivery.
This quality management system ensures extraordinarily quick commissioning on-site,
trouble-free operation and high availability right from the outset.
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Liebherr-MCCtec Rostock GmbH, Germany
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Transport
Offering direct access to the sea, Liebherr production facilities are very well situated
in terms of worldwide sales logistics, especially when shipping large equipment.
Generally cranes for intercontinental shipment are transported semi-assembled.
However large cranes such as STS, RMG or RTG are shipped in large pre-assembled
pieces and assembled on site. This avoids any excessive stresses in the structures as
a result of shipping fully assembled.
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Assembly3Where fully assembled shipment does not occur, the combination of extensive testing
before shipment and Liebherr’s leading pre-assembly concept significantly saves costs
while reducing risks and ensuring faster installation on-site.
Crane parts are assembled and commissioned by a team of experienced engineers. In
addition to training at Liebherr facilities prior to erection, Liebherr offers comprehensive
on-site training covering all technical aspects of the crane, during and after installation.
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Training4
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Liebherr offers a range of flexible, high quality training solutions to fulfil
specific customer training needs. Thereby, the main focus lies on creating
a sustainable awareness for efficient and safe crane operations.
In addition, it has always been Liebherr’s philosophy to train customers’
engineers in all aspects of crane maintenance, repair and operation.
Where necessary, customer personnel are then able to ensure that crane
downtime is reduced to a minimum.
Customised Training
nCrane operator training
nMaintenance staff training
nTechnical training
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14 Global After Sales Service
Technical Service & Maintenance
A team of more than 600 experienced, multi-skilled and factory-trained service engineers
is based in more than 50 service centres around the globe. They are available ad hoc or on
a contractual basis. The continuous expansion of our worldwide sales and service network
is part of Liebherr’s commitment to offer the maritime industry the best possible support.
Liebherr maritime cranes benefit from extensive in-house expertise in structural,
mechanical, electrical and electronic engineering guaranteeing high product quality,
long-term performance and reduced lifetime costs. Liebherr combines its know-how
with customers’ experience in order to continuously optimise products and services.
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GPRS Satellite
Technical Service & Maintenance
Real Time Service
Based on state-of-the-art data transmission technology,
the on-board monitoring system provides information
on the operation of equipment enabling efficient ma-
nagement, optimal operation, maintenance scheduling
and remote supervision.
The permanent availability of Liebherr cranes is an im-
portant prerequisite for smooth and efficient operation.
Using Teleservice a Liebherr service engineer can log
directly on the crane for instant support in order to
analyse data and carry out ad hoc troubleshooting
online.
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Reman Program
Liebherr offers repair services for all installed com-
ponents (hydraulic components, pumps, motors,
gearboxes, drive systems etc.). Depending on t ype,
age or market value customers can choose from three
solutions:
nBuying an exchange component
nReturn for repair
nReturn for overhaul
Testing after assembly according to the latest factory
specifications has confirmed that exchange compo-
nents operate just as well as identical newly produced
parts and therefore come with a same-as-new warranty.
Standard Logo Full - Color
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Spare Parts Logistics6Every operational hour is vital if cranes are to function effectively. Liebherr original
spare parts (OEM) and service staff are at our customers’ disposal 24/7. Availability of
components over the whole service life of the crane is guaranteed.
The standardised Liebherr overnight distribution service guarantees fast and safe
delivery of the original parts to their destination.
Liebherr also recommends a steady supply of critical spare parts on-site. In combination
with Liebherr training on technical specifics, this allows for minimal downtime of cranes.
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Upgrades & Retrofits7
Retrofit Packages
nExtended service life through next generation components
n Installation of additional safety features
n Retrofitting of drive systems
n Structural inspections
nSoftware & mechatronic updates
(downward compatibility due to
Liebherr’s Crane Management System)
It might be required to upgrade cranes due to changes of the installation layout,
changes of rules and regulations, operational requirements or just to extend the service
life of an older crane.
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Refurbishment & Second-hand
In consideration of the ever-growing second-
hand crane market Liebherr offers complete
refurbishment programmes including a re-location service of equipment.
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Liebherr-Werk Nenzing GmbH Liebherr Container Cranes Ltd. Liebherr-MCCtec Rostock GmbH
Liebherr-Werk Nenzing GmbH, Austria
Liebherr Container Cranes Ltd., Killarney, Co. Kerry, Republic of Ireland
Liebherr-MCCtec Rostock GmbH, Germany
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