life after google web-based library e-services at the london borough of hillingdon
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Life after Google Web-based Library e-services at the London borough of Hillingdon. Derrick Fernandes. - PowerPoint PPT PresentationTRANSCRIPT
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Life after Google Web-based Library e-services at the London
borough of Hillingdon
Derrick Fernandes
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"People are sick of wasting their time when about 50% of web searches turn up unsatisfactory results and that's not me talking, that's the analysts. People are now willing to pay for quality information."
Clare Hart, CEO news retrieval service Factiva
"The free internet model - back to the idea of the egalitarian, hippy web - is gone. It's a business environment now. If you want high-value services, you pay for them”
Mike Davis, senior research analyst at Butler Group
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UkOnline Centres
Learning Centres ICT coursesFriendly Staff
with ICT
skills
e-Government
e-Information
PC Self booking
e-Learning
e-Books
Taster sessions
Power point
180 PCs & Broadband
Wordprocessing
Publisher
DatabasesSpreadsheets
CD-RW
Vide
o Co
nfer
enci
ngScanners
Web portal
Printing
Digitisation
ECDL Adaptive Technology - wheel chair friendly
workstations, text to speech software & screen magnification
Hillingdon People’s Network
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Why? Better service – library and remote Complements existing resources Quality of information Functionality Convenience – I want it now - 24/7 Attract new users Content for 180 People’s network PCs Raising levels of information provision at all 17 sites
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e-Information at Hillingdon
xreferplus
KnowUK
InfoTrac Newspaper database
Times Digital Archive
Britannica Online
Oxford Dictionary of NationalBiography (Sept 2004)
Grove Art Online
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125 key referencetitles– facts– words – concepts – people – places – sayings
xreferplus
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KnowUK online
library of UK informationover 100publications– advice – what’s what– who’s who – leisure
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Gale InfoTrac newspapers
8 newspapers 3 million articlesupdated daily
– job interviews– film,book,video &
theatre reviews– homework– company info.– holiday planning– research
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Gale – Times Digital Archive 1785 -1985
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Britannica Online
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Oxford Dictionary of National Biography (Sept 2004)
50,000
biographies
60 volumes
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Grove Art Online
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e-Learning
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Hillingdon’s e-Learning website
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e-Learning with NETg Modules
Features Very flexible – online learning, anytime, anywhere, 24/7 access Pre- learning exercises & revision exercises Creates personalised ‘Learning Plan’ Allows for different styles of learning
Hearing – audio Visual - reading off the screen Practising – exercises throughout
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ECDL Testing
Partnership with Corporate Training Dept
Application to BCS 3 Approved ECDL
Testing Centres Uxbridge Library LC Harlington Library LC
Online Testing using Enlight TestStation
1 Testing session per month at each Learning Centre
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Enlight TestStation
Performer / Non Performer banks of Test Questions
Types of questions: multiple choice multiple response fill in blanks true / false drag and drop hotspot selection / ranking
Example of an online demo test
Results within minutes
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Implementation to date
Staff training on registering learners & assigning modules ICT Learning Facilitator Post Offering regular FREE ECDL Taster sessions
across borough libraries Over 400 ECDL Modules sold Learner Support
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e-Books
web based
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.NET
XML
Java
420 titles for the expert IT user
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….and the novice user
DesktopApplications
Graphics
Business
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Searching Safari eBooks
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Safari – not only ICT…..
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Supplier - Checklist Free Trial User licences – unlimited? Pricing policy – population /sites How is remote access being provided? What technical support? What ongoing marketing help? What level of training? What sort of statistics? MARC records?
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Access
within the Library sites at Hillingdon by IP address
REMOTE
library members at home or elsewhere by barcode validation and/or referral URL
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Barcode validation
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Referral URL
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Referral URL
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Staff Survey – knowledge of services
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Staff use made of services
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Staff comments about the service
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Staff challenges
integral part of the service involvement & ownership champions all staff – “think electronic” training
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Staff Training
learning centre powerpoint live Internet feed interactive whiteboard data projector web-based tour customised handouts
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Marketing Virtual Services
working with suppliers new members - password printed publicity website
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Users – marketing on the website
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Website & PC – Help Notes
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2002/3 2003/04 2004/05
KnowUk 9,996£ 9,996£ 9,996£ Safari 5,678£ 5,678£ Infotrac 3,297£ 3,297£ Times Digital Archive 5,298£ Xreferplus 3,425£ 3,425£ Grove Art Online 2,750£ Ency Britannica Online 3,184£ 3,184£ Oxford Dictionary of National Biography 6,500£
9,996£ 25,580£ 40,128£
Funding
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Funding streams
e-Learning budget national funding - IEG2 capital budget general stock budget reviewing monograph / electronic mix
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Hillingdon’s People’s Network User Survey Nov 2003
www.hillingdon.gov.uk/libraries
Evaluation
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Electronic Information services – user survey
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Product usage information
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http://proquest.safaribooksonline.com/
http://www.knowuk.co.uk/jsp/marketing/nonsub.jsp
http://www.xrefer.com/libraries/index.jsp
www.groveart.com/
http://www.oup.com/oxforddnb/info/
http://www.eb.com/
http://www.ecdl.co.uk - ECDL website
http://www.netg.co.uk - Thomson NETg website - Account Manager
Adam Chicktong ([email protected])
http://www.enlight.net - Enlight TestStation - Tony Hanwell (MD)
http://libraries.hillingdongrid.org - Hillingdon Libraries People's Network site
http://www.hillingdon.gov.uk/libraries - Hillingdon Libraries website
