life as a legend 5.5.15
TRANSCRIPT
The Cleveland Browns
welcomed in two
first round draft
picks Thursday
evening at the Pub-
lic Auditorium.
Danny Shelton and
Cameron Erving
are the two newest
additions to the
Dawg Pound for
the 2015 season.
The night was
filled with excite-
ment from hun-
dreds of the best
fans in the land. As
the doors opened a
sea of brown and
orange poured into
the Public Audito-
rium; some racing
to get to best seats,
others concerned
about getting their
hands on our newest merchandise.
The pop up shop for the evening
included; Draft hats, 2015 jerseys,
new logo tees, custom jerseys and
so much more.
The new 2015 jerseys were a top
selling item for the evening, hold-
ing 7 spots in the top 10 items
sold.
Here is the
full top 10
list of items
sold last
Thursday
based off
revenue.
1. Blank
Men Jerseys
2. Draft
59/50 Hat
3. Haden Limited Jersey
4. Ladies Blank Jersey
5. Mini Speed Helmet
6. Haden Replica Jersey
7. Draft 39-30 Hat
8. Crowell Replica Jersey
9. Youth Haden Jersey
10. Youth Blank Jersey
Draft Day 2015
What's Happen-
ing this Week in
Cleveland
2nd playoff series begin Monday May
4th as the Cavs take on the Bulls.
Friday May 8th is Dollar Dog night
at Progressive Field (Indians vs
Twins @ 7:10pm)
Strongsville’s Treetop Adventure had
it’s grad opening last weekend. Enjoy
outdoor zip lines, obstacles and
more!
Adventures of Robin Hood plays at
Playhouse Square Saturday May 9th
@ 12:00pm for only $10 a ticket
Life as a legend
You don’t have swagger like the pro shop
L e g e n d s H o s p i t a l i t y — C l e v e l a n d B r o w n s P r o S h o p
Customer Service Tip: Take Pride in Your Goodbye
Each and every day we have customers coming into our shop looking for something special. Maybe they found it and maybe they did not. However did you give them the best customer service that they could receive? A warm greet-ing, fast and friendly service, going above and beyond, and friendly goodbye? If you did these things then you should take pride in your goodbye, leaving the customer wanting to come back for more. At the end of the day, if you did your best to be a legendary employee any goodbye, should just be a “ see you next time”.
Volume 1, Issue 1 Tuesday May 5th 2015
Draft Day 1
Customer Service 1
Management 2
Returning Employ-
ees
3
New Hires 3
Birthday’s 4
2015 Game Sched-
ule
4
Special Thanks 4
Inside this issue:
Meet
the
Staff
Page 2
Managers and
Supervisors!
Bethany Davis
General Manager
Samantha Stepp
Office Manager
Kurt Ellis
Warehouse Manager
Derek England
Assistant Warehouse Manager
Mary Darmstadt
Store Manager Abby Stewart
Assistant Store Manager
Chandon Singleton
Register Supervisor
Shannelle Mosley
Back Stock Supervisor Lacey Mencl
Supervisor
Doug Paul
Supervisor
Dan Kurta
Assistant General Manager
Page 3 Returning Employees
Shannelle Pugh
Sales Associate
Diante Davis
Sales Associate
Zach Stepp
Sales Associate
Sharif Mashhour
Sales Associate
Nina Lipuma
Sales Associate
Dwayne Pugh
Warehouse Employee
Gerome Anderson
Warehouse Employee
Phillip Frank
Warehouse Employee
New 2015
Employees Aneesah Harris
Sales Associate
Amanda Smith Sales Associate
Stanley Wagner
Sales Associate
Avery Lewis
Sales Associate
Daniel Marko
Sales Associate
Danielle Stabler
Sales Associate
Darvell Dowldey
Sales Associate
Jake Yurik
Sales Associate
Kaylynn Walker
Sales Associate
Kentara Hambrick
Sales Associate
Labryant Abercrombie
Sales Associate
Michael Smith
Sales Associate
Raysean Dabney
Sales Associate
Sharo’Vente Greene
Sales Associate
Steven Luiere
Sales Associate
Taryan Michell
Sales Associate
Vanisha Jackson
Sales Associate
Zachary Douglas
Sales Associate Tam Harris
Sales Associate
Birthday’s and Special Events This Week!
Abby’s Birthday—May 4th
Cinco De Mayo—May 5th
Raysean’s Birthday—May 10th
Mothers Day—May 10th
Happy mothers day to all our wonderful Mothers!
100 Alfred Lerner
Way
Cleveland, Ohio
44114
LEGENDS HOSPITALITY– CLEVELAND BROWNS PRO SHOP
CONGRATULATIONS!
Chandon Singleton
Newsletter Name Contest
Winner!
Thank you to everyone and their hard
work over the month of April. We
appreciate each and everyone of you
and cannot wait to see how much we
accomplish this season!
If you noticed someone that has
went above and beyond for the
month of April, please let me know
so I can reward them with a special
thanks!
Special Thanks!
(440) 891-7533
Building a legacy of powerful results
with the leaders of global sports,
entertainment and business.
2015 Game Schedule Released: Mark your calendars for all home
games
Stay tuned for next
week’s issue
Home Games
August 13th 8pm vs Redskins
August 20th 8pm vs Bills
September 20th 1pm vs Titans
September 27th 1pm vs Raiders
October 18th 1pm vs Broncos
November 1st 1pm vs Cardinals
November 30th 8:30pm vs Ravens
December 6th 1pm vs Bengals
December 13th 1pm vs 49ers
January 3rd 1pm vs Steelers
Away Games
August 28th 7pm vs Buccaneers
September 3rd 8pm vs Bears
September 13th 1pm vs Jets
October 4th 4:05pm vs Chargers
October 11th 1pm vs Ravens
October 25th 1pm vs Rams
November 5th 8:25pm vs Bengals
November 15th 1pm vs Steelers
December 20th 4:05pm vs Seahawks
December 27th 1pm vs Chiefs
Announcements
1. What did you think of
the first newsletter? I
would love feedback
2. If you have any ideas/
stories you would like
to share email
3. Know of any nonprofit
groups? We will be
recruiting nonprofits
for game days shortly.
Talk to Samantha
about how to get in-
volved.
4. Don’t forget to point
out the Customer
Service Survey at the
bottom of every re-
ceipt
5. What do you think our
best selling item was
for the month of April?
Email me answers for
the chance to win a
prize!