Life insurance online:

It’s not rocket science

Year of the Goat

Frankfurt am Main, 19.11.2015

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A change resistent industry

What is blocking the life insurance industry?

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Wave of regulation since financial crisis

Old World

Offline sales culture

Re-invent for the digital customer

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Verständliche Produkte

Online convenience end to end

No advisor on my couch

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Customer in the driver‘s seat

I manage my own file

A new online insurance community

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Co-operative purchasing power

Focus to optimise the customer outcome

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Cap

ital

Capital and risk management

Regulatory reporting

Prod

ucts

Product risk manage-ment

Product development C

usto

mer S

ervic

e

Self-service

Personal assistance

Support beyond claims payment

New

Bu

sin

ess

Dividing up the value chain in a new way

Community Life:

Customer Relationship

User-friendly Internet purchase

Right products through customer participation

Insurer:

Risk Management

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The Hurdles

Change – culture, technology, skill set

Trust – in a digital environment

Legal requirements – ID, consents, etc.

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Change

Culture

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Technology

Change

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Resource skill set

Change

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Trust

Brand endorsements Certification

Website quality

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Legal requirements

Sensible commercial risks

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You‘ll be rewarded if you do it right