light the way. (preview)
TRANSCRIPT
a Studio Hyperset expression studiohyperset.com
v.1.1 | August 2016
Light the way.
Studio Hyperset’s project management handbook.
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Fundamentally, the character of the hero is nothing more than an image of light projected on a dark wall.
- Friedrich Nietzsche, The Birth of Tragedy
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section 1
Project Management Best Practices
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We use minimum constructive dialogue to achieve maximum results. We want to be responsive and
action-oriented without fatiguing clients with too much dialogue or over-sharing. This is true in the best
of times, but it’s most important in the worst.
When a client project becomes ultra-chaotic or ultra-dysfunctional, we generally decrease SH’s
outbound, client-facing chatter to a minimum. (Internal, teammate chatter may increase quite a bit, of
course.) No matter how chaotic the incoming communications flow becomes, we:
• use lean, direct language to reassure clients we're in control of the situation
• receive all information and organize it behind the scenes
• quietly and effectively execute whatever can be executed without client involvement
• document and organize all client-facing questions and issues (which we’ll revisit with
the client once the chaos dies down)
In these situations, we strive to become tranquil receptors of information rather than broadcasters of it.
Instead of making a dysfunctional situation worse, our goal is to absorb the chaos, control and organize
the dialogue, and help successfully resolve the situation so the larger project can proceed.
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Client-facing quiet
Teammate chatter
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Turn funnels into pipes.
studiohyperset.com
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sample pipeline workflow
Here’s a sample operations pipeline workflow. We use this tempo every day for a diverse array of clients
and tasks, and it works well for both team- and client-facing action items. At a high level, the process
can be summarized as initiate > dialogue > complete.
!9studiohyperset.com
Initiate a conversation via discussion message or post an issue, bug, or feature request using a logical to do list. If such a list doesn’t exist, feel free to create one.
If you post a to do — vs. a discussion message — give it a logical title and due date and assign it to whomever needs to see it. (In this case, that’s John Doe.)
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section 2
SH’s Project Management Stack
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