Sustaining Transformation in Government Agencies

Photo: Richard Freeman https://flic.kr/p/5ct9ur

Gerry Gaffney @gerrygaffneyJulian Huxham @entitydesignco

Gerry@gerrygaffney

Julian@entitydesignco

Projects

Enabling transformation:Environment

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o: R

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Enabling transformation:Culture

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o: L

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Enabling transformation:People

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o: G

erry

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Obstacles:Stockholm Syndrome

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o: L

uke

Dun

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Obstacles:Entropy

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o: G

erry

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Obstacles:Lack of Cohesion

Photo: Ralf Κλενγελ. https://flic.kr/p/rxCrkn

Strategy 1:Have a strategy!

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Strategy 2:Articulate a vision

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o: G

erry

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Strategy 3:Take a service view

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Strategy 4:Guardians & Champions

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Strategy 5:Continuous improvement

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Strategy 6:Be Citizen-Centered

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Gerry Julian@gerrygaffney @entitydesignco

Thank you!