Lilith BansheeAGP/PCIUser Guide

Technical Support Services

Phone Assistance: 1-800-859-9569 or 1-714-990-6889Monday - Friday: 9 am - 5 pm Pacific Standard Time

If you need additional information or help during installation or normal use of this product, please contact your retailer. If this is notpossible, call EONtronics Technical Support. Our customer support staff will attempt to solve your installation problem by phone orissue a service authorization number for repair or replacement of your product. Unauthorized returns will not be accepted.

On Line Services: http://www.eontronics.com

Email Support: tech@eontronics.com

Fax Support: 1-714-990-6960

For your convenience, please record your EONtronics Lilith Banshee serial number in the area below:

Lilith Banshee S/N:

i

FCC Compliance Statement

ii

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.These limits are designed to provide reasonable protection against harmful interference in residential installation. This equipmentgenerates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, maycause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particularinstallation. If this equipment does cause interference to radio or television, which can be determined by turning the equipment offand on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Table of Contents

iii

Technical Support Services iFCC Compliance Statement iiTable of Contents iii

Introduction 1-1Resolution and Color Depth Table 1-3

Hardware Installation 2-1Before You Start 2-2Card Layout for Lilith Banshee AGP 2-6Figure A - Lilith Banshee AGP Layout 2-7Card Layout for Lilith Banshee PCI 2-8Figure B - Lilith Banshee PCI Layout 2-9Installing the EONtronics Lilith Banshee 2-10System Setup 2-13

Software Installation 3-1Software Overview 3-2Windows 95 and 98 Driver Installation 3-3

Windows NT 4.0 Driver Installation 3-5Windows 2000 Notes 3-5

Appendices A-1

Appendix A - Systems With Built In Video A-2Appendix B - Microsoft Operating System Updates A-3Appendix C - Socket 7 AGP Motherboards A-7Appendix D - Hardware Specifications A-8Appendix E - Trouble Shooting A-9

Software License and Copyright Agreement B-1

Introduction

The EONtronics Lilith Banshee is apowerful 2D/3D video card that comes inboth AGP and PCI versions. Both cardssupport a full 128 bit 2D graphics engine,with every Windows GDI feature supportedin hardware, the Lilith Banshee is one ofthe fastest 2D accelerators for the PC thathas ever been made. This makes for thefastest and most powerful 2D windowsacceleration for many business,educational, and enter tainmentapplications.

The Lilith Banshee also supports one ofthe most powerful 3D feature sets in theindustry with its fully 3Dfx Voodoo2compatible 3Dfx Voodoo Banshee graphicschip.

The EONtronics Lilith Banshee is fullysupported in Windows 95, Windows 98,and Windows NT 4.0; and takes fulladvantage of the Microsoft Direct X setof APIs, the OpenGL API, and the famous3Dfx Glide API.

The Lilith Banshee�s features include:

• Ultra High Performance - The ×1 AGPand the PCI 2.1 Lilith Banshee provide forexcellent bus throughput, with eachcapable of operating at as high as 66 MHz.

• 16 MB of Memory - The 16 MB of fastmemory allows the card to run in highresolutions with excellent color depths.And its unified memory structure allows itto dynamically set frame buffer and texturememory as needed.

• Flicker-free Refresh Rates - With refreshrates as high as 110 MHz, you will beassured a clear, flicker free, non-interlacedimage.

• Photo-Realistic Images - Full True Colordisplays at resolutions up to 1280 × 1024means brilliant business presentations,CAD and graphics displays, and incrediblegaming.

• Impressive 3D Features-Integrated Voodoo2 pixel unit-High Precision 16 bit Z Buffer-Transparency Effects-Chroma-key with Color Mask-Source and Destination Alpha Blending-Fog and Haze Effects-Per Pixel MIP Mapping-Per Pixel Tri-Linear Filtering

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-Full Scene and Edge Anti Aliasing-Bump Mapping-Perspective Correction

• Full Driver Support - The EONtronicsLilith Banshee is fully suppor ted inWindows 95, Windows 98, and WindowsNT 4.0.

•Continuing Support - Upcoming supportfor Windows 2000

• Superior Customer Service

-Five Year Warranty

-Fast Response to Technical Issues

-World Wide Web and Email support forfast driver updates and technical bulletins

-Technical Support Hotline

Note: Please refer to the inside front coverfor the complete list of technical servicesavailable.

1-2

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1-3

Hardware Installation

2-1

Before You Start

Package Contents

Your EONtronics Lilith Banshee box shouldcontain the following:

•The Lilith Banshee AGP or PCI Card

•One EONtronics Driver Installation CD

•One User Manual

•One Product Registration Card

•Optional Bundled Software

Installation Overview

This section provides the followinginformation and instructions for installingyour EONtronics Lilith Banshee card.

• System Requirements

• Gather necessary supplies

• Identify your system and monitor

• Handling Procedures

• Locate important components on thevideo card

• Remove or disable existing videohardware

• Install the EONtronics Lilith Bansheevideo card

Note: Refer to the Software Installationsection for information on installing andconfiguring video drivers for the

EONtronics Lilith Banshee video card.

System Requirements

Before attempting to install yourEONtronics video card into a computer,make sure that there is an available AGPor PCI expansion slot, as appropriate, onthe motherboard. Additionally, it isrecommended that your computer meetthe following requirements:

-A Pentium II based system

-A minimum of 32 MB of Memory

-Microsoft Windows 95 or 98, MicrosoftWindows NT 4.0

-Microsoft Direct X 5 or later2-2

Note: If you are installing the EONtronicsLilith Banshee AGP video card on aWindows 95 based system, you need tohave the following items installed.

- Direct X 5.0 or later- USB Supplement for OSR2

Note: If you are installing the EONtronicsLilith Banshee video card on a WindowsNT 4 based system, you need to have thefollowing items installed.

- Service Pack 3 for Windows NT 4

Note: If you are installing the EONtronicsLilith Banshee AGP video card on a Socket-7 AGP motherboard you will need to makesure that you have the necessary AGPdrivers from your motherboard

manufacturer. For more informationplease contact your motherboardmanufacturer.

Gather Necessary Supplies

- No. 2 Phillips screwdriver

- User manuals for your computer

- User manuals for your monitor

- User manuals for Windows 9X or NT

Identify Your System & Monitor

Your system must be an AGP buscompatible system (Pentium II i440LX, ori440BX, or Socket-7 AGP) to use theEONtronics Lilith Banshee AGP video card.Any PCI 2.1 compatible expansion slot maybe used for the Lilith Banshee PCI.

Determine whether your analog VGAmonitor is an interlaced or non-interlacedmonitor. You will need to know its verticaland horizontal refresh frequencies. Thisinformation should be found in yourmonitor user guide.

Additionally, make sure that you have thelatest drivers for Windows 95/98.

For questions about your monitor

2-3

capabilities and other monitor relatedquestions, please contact your dealer oryour monitor manufacturer.

Handling Procedures

Static electricity can severely damage yourequipment. Handle the EONtronics PCI orAGP video card and any other device inyour system with care and avoid contactwith components on the card.

Handle the EONtronics PCI or AGP cardby its metal bracket and edges wherethere are no contacts.

Always work on an antistatic surface toavoid possible damage to the card fromstatic discharge. The packing materialplaced on a table top makes a good anti-

static work surface.

We assume no responsibility for anydamage to the EONtronics Lilith Bansheewhich results from failure to followinstallation instructions or failure toobserve safety precautions.

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CAUTIONThe enclosed device is electrostaticsensitive. Do not open or handlewithout following proper procedures.

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Card Layout for the EONtronics Lilith Banshee AGP

Figure 1 (on the next page) shows thefollowing significant components of theEONtronics Lilith Banshee AGP video card.

• Video Connector : The monitor isconnected to this 15 pin female connector.

• Video Feature Connector : Theseconnectors and their associated circuitsare for the video feature connectors thatare used for connecting video capturecards, DVD decoders, and other compliantdevices.

• AGP-bus Slot Connector : TheEONtronics Lilith Banshee AGP video cardcommunicates with the computer throughits AGP-bus connector that plugs into theAGP-bus expansion slot on your computermotherboard.

The EONtronics Lilith Banshee AGP MUSTbe installed in the AGP slot of themotherboard. It will not work or fit in aPCI slot.

• Memory: These memory chips providehigh speed 100 MHz SGRAM to the 3DfxBanshee chip.

• Bios: This Bios chip provides the basicinstructions for the operation of theEONtronics Lilith Banshee AGP video card.

• The 3Dfx Banshee Chip: This is thebrain of the video card. This highperformance graphics chip provides all ofthe powerful graphics processingcapabilities that make the EONtronics LilithBanshee such a high performance card.

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Figure 1 - EONtronics Lilith Banshee AGP Layout (Picture May Vary)

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Memory

Video Feature Connector

AGPConnector

3Dfx Banshee ChipBIOS

VideoConnector

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Card Layout for the EONtronics Lilith Banshee PCI

Figure 2 (on the next page) shows thefollowing significant components of theEONtronics Lilith Banshee PCI video card.

• Video Connector : The monitor isconnected to this 15 pin female connector.

• Video Feature Connector : Theseconnectors and their associated circuitsare for the video feature connectors thatare used for connecting video capturecards, DVD decoders, and other compliantdevices.

• PCI-bus Slot Connector: The EONtronicsLilith Banshee PCI video cardcommunicates with the computer throughits PCI-bus connector that plugs into thePCI-bus expansion slot on your computermotherboard

The EONtronics Lilith Banshee PCI MUSTbe installed in the PCI slot of themotherboard. It will not work or fit in anAGP slot.

• Memory: These memory chips providehigh speed 100 MHz SDRAM to the 3DfxBanshee chip.

• Bios: This Bios chip provides the basicinstructions for the operation of theEONtronics Lilith Banshee PCI video card.

• The 3Dfx Banshee Chip: This is thebrain of the video card. This highperformance graphics chip provides all ofthe powerful graphics processingcapabilities that make the EONtronics LilithBanshee such a high performance card.

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Figure 2 - EONtronics Lilith Banshee PCI Layout (Picture May Vary)

Video Feature Connector

Memory

3Dfx VoodooBanshee

PCIConnector

VideoConnector

BIOS

Installing the EONtronics Lilith Banshee

Installation Procedures

1. Turn off the system power. Werecommend that you also unplug thepower cord from the computer.

2. Remove the system cover according tothe manufacturer�s instructions.

3. Remove any other video card in thesystem or disable any video adapter thatis built into the motherboard. Please referto Appendix A for more information on builtin video adapters.

Step 3 Illustration

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4. If necessary, remove the expansion slotcover to gain access to the AGP slot. Dothis by removing its screw and lifting outthe slot cover. Retain the screw for lateruse in securing the EONtronics PCI or AGPvideo card.

5. Verify that any video switches for thecomputer are correctly set. Please referto your motherboard or system informationto determine if you need to do this.

6. Hold the EONtronics video card by itstop corners and slide it into the AGPexpansion slot (refer to your systemmanual). Line up the card so that it fitsinto the slot guides at either end. Theboard connector pins should line up thisthe expansion slot underneath. Pressdown on the card until it is firmly seated

in the expansion slot. The bracket shouldbe flush with the screw hole.

Step 6 Illustration2-11

7. Verify that the EONtronics video card(except for the connector and bracket)does not touch any components on themotherboard or adjacent to the card.Then, secure the card with the screw thatwas previously removed in step 4.

8. Replace and secure the system cover.

9. Plug the monitor connector into the 15-pin, D-shaped, analog video connector onthe EONtronics video card and secure itwith the mounting screws.

10. Place the monitor�s ON/OFF switch inthe ON position. This ensures that whenyou turn on your system it can properlyidentify the monitor type.

You are now ready to turn on your system.

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Identification NotesWhen installing your EONtronics videocard, it is useful to note the quantity andtype of expansion slots on yourmotherboard.

With the motherboard in front of you, andthe expansion slots running left to right,they typically are as follows:

Far left and black in color, the ISA slotsare 16 bit expansion slots used for olderlegacy devices like modems and soundcards.

To the right of the ISA slots, and typicallywhite in color, the PCI slots are 32 bitexpansion slots that are used for many oftoday�s modern expansion cards.

To the very right of PCI slots there is onesingle brown slot that is set off centerwhen compared to the other slots. This isthe AGP slot. Please note that if you donot have an AGP motherboard, that youwill not have this slot.

After physically installing the EONtronicsLilith Banshee video card in your computersystem, the computer must be set up torecognize and take advantage of the newcard.

The methods of setup vary from operatingsystem to operating system. In theSoftware Installation section, detailedinstructions are given for each of themajor operating systems that aresuppor ted by the EONtronics LilithBanshee.

Please read the section that correspondsto your operating system very carefully andfollow the instructions that are presentedthere.

System Setup

The EONtronics Lilith Banshee is currentlysuppor ted in Microsoft Windows 95,Windows 98, and Windows NT 4.0. If youhave an operating system other thanthese, then you will need to consult youroperating system literature for instructionsand driver availability.

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Software Installation

3-1

The Software Installation section is dividedinto installation procedures sections forthe following operating systems:

• Windows 95 and 98

• Windows NT 4.0

Please refer to the installation section thatmatches your operating system andcarefully follow the installation instructions.

Software Overview

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Windows 95 and Windows 98 Driver Installation

General Instructions

Turn the computer on and allow theoperating system to star t. MicrosoftWindows should automatically detect thepresence of the EONtronics PCI or AGPgraphics card and prompt you to installthe display driver for it.

Windows will prompt you to install the�Standard PCI Graphics Adapter (VGA)�driver. Click Next and Finish to install thestandard driver, and then restar t thesystem when asked.

After the computer restarts, insert yourEONtronics EASi driver CD.

The CD should now autorun and bring upthe EASi installation menu. Choose the

Install Drivers button by clicking on it.

The automatic installation program willthen install the new video drivers andconfigure your system to use theEONtronics Lilith Banshee video card.

You will then be prompted to restart yoursystem. This may take a few moments,especially if you are connected to anetwork.

After your computer restarts you shouldbe able to change your video settings tosuit your tastes by using the DisplayControl Panel. You can get to this controlpanel by choosing the Start button, theSettings, then Control Panel, then Display,then the Settings Tab.

Windows 95

When installing in Windows 95, you willwant to follow these steps when settingthe system to use the Standard PCIGraphics Adapter.

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Figure 1-1: This is the screen that you will see as soon as the card isdetected. Click next until you get to the screen shown in Figure 1-2.

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Installation Note

If you receive a message that says thatthe display adapter is not configuredcorrectly and you cannot get it to displayin anything greater than 640×480×16colors then you may need to install AGPdrivers for the motherboard. Please seeAppendix C for more information.

Figure 2-1: This is the display that you will see when the card is firstdetected. Click Next until you get to the screen in Figure 2-2.

Figure 2-2: Choose Display a List of Drivers and click Next until youget to the screen in Fig. 2-3.

Figure 2-3: Select and install the Standard PCI Graphics Adapter(VGA) and click next to complete installation.

Windows 98

When installing the Standard PCI VGAdrivers in the Windows 98 operatingsystem, please refer to the followingimages and information.

Figure 1-2: The system will now load the Standard VGA driver, clickFinish to complete the installation.

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Windows NT 4.0 Driver Installation

Start the computer in VGA mode. Afteryou have logged on, you will want to insertthe EONtronics EASi driver CD. The CDwill then autorun and display the EASiinstallation menu.

Select the Install NT Drivers button byclicking on it and then select theEONtronics Lilith Banshee from the menu.

The drivers will then automatically installinto your system.

After this reboot, start your computer inthe regular mode, not the VGA mode asbefore.

You should now be able to configure yourdisplay properties to suit your needs.

Installation Note

If Windows NT says that it cannotrecognize the drivers or that the driversare old and you need to update them, thenit is very likely that you do not have ServicePack 3 or 4 installed. Please seeAppendix B for more information ofinstalling this update to Windows NT.

Windows 2000 Note

Windows 2000, formerly Windows NT 5.0is scheduled to be released some time in1999. There will be many changes to theinstallation instructions for this newoperating system. In general however, youwill be able to use the instructions forWindows NT 4.0. Please note that anychanges to the drivers or the instructionsfor Windows 2000 will be found on ourweb site when the actual product isreleased. Please refer to our website(http://www.eontronics.com) for moreinformation.

Appendices

A-1

Appendix A - Systems With Built In Video

If your computer system has a built-invideo adapter, that is, one that is integralto the motherboard or system processor,you will need to take special care to disableit prior to installing another video card intothe system.

Many systems with built-in video have ahardware jumper or switch that can beused to disable the built-in video.

Other systems use a BIOS routine todisable the onboard video, if a new videocard is placed in the system.

In either case, you will need to refer toyour motherboard, or computer system,documentation to see what preparationsand procedures that you will need to followin order to disable the onboard video for

your system, as the different methodsused by various manufacturers are far tonumerous to detail here.

If you have any questions as to how toproceed or if you encounter any problemsin disabling the onboard video, pleasecontact your motherboard or systemmanufacturer for more detailedassistance.

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Appendix B - Microsoft Operating System Updates

Windows 95

Since its release in 1995, there have beennumerous and sometimes revolutionarychanges in the computer world. Microsofthas released updates and patches in aneffort to keep the operating system up todate and to work with as much of the newtechnology as possible.

The following are several of the mostcommon patches and updates, as well aswhat they do, and why they are so needed.

PIIX4 Patch

The newer Intel chipsets such as thei430TX, i440LX, and i440BX use a newcontroller chip called the PIIX4 (this stands

for PCI IDE ISA eXcellerator version 4).This chip is responsible for controlling thePCI and ISA slots as well as controlling theonboard IDE functions of themotherboard.

Because of how new these chipsets are,Windows 95 cannot recognize them, andrequires a patch to function correctly.Without this patch, any device (such as avideo card) that would rely on this PIIX4chip will not function correctly.

This patch is the responsibility of themotherboard manufacturer, and tends toshow up in a variety of forms frommanufacturer to manufacturer.

In general, it tends to be called PIIX4.EXEbut can come under a variety of names.

This patch should be included on a floppydisk or CD that comes with themotherboard.

If you did not receive it with themotherboard, or if you have questionsconcerning its installation or use, pleasecontact your motherboard or systemmanufacturer for more detailedinformation.

USB Support For OSR2

This is a patch that Microsoft included withnewer versions of OSR2 (the OEM ServiceRelease 2 of Windows 95). The patch islocated on the Windows 95 installation CDand must be installed to enable supportfor USB devices and AGP video cards.

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The primary reason for needing this patchto use AGP is the fact that it installs a newmemory manager that allows the AGPDIME (DIrect Memory Execute) functionsto work correctly.

DIME essentially enables the AGP videocard to take advantage of, and use, systemmemory to store bitmap textures andother graphics information.

Without this patch installed, the EONtronicsLilith Banshee will not be able to properlyinitialize and will not operate in AGP mode.

This patch is available on your MicrosoftWindows 95 OSR2 with USB Support CD,or on your Microsoft Windows 95 OSR/2.5CD.

For OSR2 with USB, it is located in theother/usb director y and is calledUSBSUPP.EXE.

For OSR/2.5 it is located in the other/updates/usb directory and comes in twoparts, USBSUPP.EXE and USBSUPP2.EXE.Both of these need to be run.

For more information on installing the USBSupplement please refer to your Microsoftdocumentation. If you encounter aproblem installing this patch, pleasecontact your system manufacturer forassistance.

Microsoft Direct X

Direct X is a standardized API (ApplicationProgramming Interface) for the Microsoft

Windows family. It is what allows theoperating system to translate itscommands to your hardware drivers.

The primary advantage of the Direct X APIis the fact that it allows programmers towrite a single program independent ofyour system devices and allow theoperating system to translate theprogram�s needs into the appropriatecommands to your hardware.

With the release of Direct X 5.0, Microsoftincluded support for AGP graphics cards.This is the primary reason that it isimportant to installing the EONtronics LilithBanshee.

Without Direct X 5.0, the drivers for yourLilith Banshee will not be correctly

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understood by the operating system, andthis can result in unsatisfactor yperformance as well as er rors andaberrant operation.

EONtronics has included the newestdristributable release of Microsoft DirectX 5.0 on the EONtronics EASi driver CD. Itcan be found in the DirectX directory.Simply double click the dxsetup.exe iconand your system will be updated.

Bus Master Drivers

With changes in technology, a form of IDEcontrol called Bus Mastering has come tobe developed.

Its most recent form is Ultra DMA/33.The primary point behind bus mastering

IDE is to lower the CPU processingrequirements that occur when an IDE harddrive or device is accessed. It is importantto remember that this method lowers theCPU overhead for drive operations, andthat in and of itself does not make thedrive access any faster than traditionalmethods. Bus master IDE finds its trueplace in multi tasking systems where CPUpower is at a premium.

While this has little to do with AGP graphicscards, it is included here because asignificant number of users experienceproblems with these drivers, namely theirCD ROM drive stops working after theyinstall them.

This can cause problems if you need toinstall drivers for the EONtronics PCI or

AGP graphics card from your installationCD.

Before you install any bus mastering driver,carefully read all of the attacheddocumentation to make sure that all ofyour system components are compatible.

If they are not, or you are not sure, DONOT install them.

If you have installed them and need toget rid of them, there are several waysthat are available, and much informationcan be found on the internet regardingthis subject.

The simplest and surest way is,unfortunately, to reinstall Windows 95.

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Windows NT

As with Windows 95, Windows NT 4 hasundergone changes in order to keep pacewith technology, as well as, to fix or refineparts of the operating systems.

Microsoft has released these fixes in theform of Service Packs that are used toupdate and add functionality to yourWindows NT 4 system.

Most users either have no Service Packsor just Service Pack 1 installed, as this ishow the operating system was shipped.

The most recent Service Pack, at the timethis manual was written, is Service Pack4.

The important change in Service Pack 3or 4, as far as it applies to AGP video cards,is that Service Pack 3 or 4 allows WindowsNT 4 to use Direct X 5 drivers (for moreinformation on Direct X 5 please see thepreceding section on Direct X 5).

Without Service Pack 3 or 4, Windows NTwill be unable to correctly use your displaydrivers, and you will be forced to use640×480×16 colors.

If this happens to you, you can downloadService Pack 3 or 4 from the Microsoftweb site and install it on your system.Then, reinstall the video drivers and yourcomputer should be working correctly.

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Appendix C - Socket 7 AGP Motherboards

The EONtronics Lilith Banshee AGP videocard is designed to work optimally with aPentium II processor. There are, however,several Socket-7 AGP solutions that areavailable in the market.

Because Intel chose not to make thedetails of AGP available to other chipsetmanufacturers, these other manufacturershave reverse engineered AGP with varyingdegrees of success.

The most important thing to rememberabout the non-Intel AGP implementationsis that you MUST load a special AGP driverthat is provided by the chipset ormotherboard manufacturer in order to getAGP to function correctly.

This driver is typically included on a CD or

floppy with the motherboard.

Another important point is that while youmay have this AGP driver installed, you maynot have a recent enough version of thedriver to support the AGP slot with yoursystem configuration.

Read your driver documentation carefullyto determine if your version supports the3Dfx Banshee chip correctly. If you haveany questions or are unsure, contact yourmotherboard manufacturer for moreinformation.

The most common Socket-7 AGP chipsetmakers and their internet web siteaddresses are listed to the right:

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VIA:

http://www.via.com.tw

ALI:

http://www.ali.com.tw

SiS:

http://www.sis.com.tw

Please contact your respective chipsetmanufacturer for more informationregarding AGP drivers for yourmotherboard and operating system.

Note: Windows 98 does not ship with orautomatically install these drivers!

Appendix D - Hardware Specifications

Generic Classification

Lilith Banshee (AGP DA911)Lilith Banshee (PCI DP913)

Bus Type

AGP (DA911)PCI (DP913)

Video Connectors

VGA standard 15-pin analog RGBVESA Feature Connector

Display Memory

8/16 MB of 100 MHz SGRAM (DA911)8/16 MB of 100 MHz SDRAM (DP913)

Graphics Chip

3Dfx Voodoo Banshee

RAMDAC

250 MHz

Maximum Resolution

1900 × 1440 × 16 bit colors @ 85 Hz

DCC Monitor Support

DDC-2B

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Appendix E- Trouble Shooting

Gathering Information

Troubleshooting starts with diagnosis andprogresses to solution. Before diagnosiscan begin, you will need to collect someinformation. This is especially importantif you don�t already know the contents ofyour computer and are planning to calltechnical support.

Some of the basic steps you need to takebefore making a call to technical supportare as follows:

• See if the monitor cable is securelyattached to the video card. Loose cablesare the most common cause of boardproblems. If it is loose, secure it now andsee if the graphics card is functioningcorrectly.

• See if the video card is seated correctlyon the motherboard. If the card is notseated correctly, remove it and reseat it,making sure that the entire connector isinside the slot.

• Check to make sure that you installedall of the necessary updates and patchesto your operating system. This can beespecially important when installing newhardware. Please refer to the installationsections of this user guide for moreinformation.

• Find out what other cards are in thecomputer. Cards can conflict with oneanother, and resolution of these conflictsvaries depending on what boards arepresent.

• Find out what versions of the drivers,operating systems, and related softwareare installed on your computer.

• Gather some history. Did the graphicscard ever work in this computer? If so,was anything changed or added to thecomputer just before it stopped working?Was the graphics card moved from adifferent computer where it was workingfine? Is the graphics card new?

The answers to these questions will speedup the diagnosis process dramatically andmay even enable you to correct a problemwithout resorting to technical support.

A-9

Solutions to Common Problems

Listed below are some of the mostcommon problems that are encounteredwith graphics cards, as well as solutionsfor them. Please refer to this sectionbefore calling technical support.

The graphics card stopped working whena software package was added to thecomputer.

Verify that the monitor cable is stillattached to the connector on the back ofthe video card.

Direct X 5 may not be installed, or an olderversion of Direct X may be installed. Mostprograms that use Direct X install it aspart of their installation, but some do not.

Also, some older programs may install anearlier version of Direct X, overwriting thelater version.

The graphics card stopped workingwithout apparent cause.

Verify that the monitor cable is stillattached to the connector on the back ofthe video card.

The graphics card stopped workingwhen another board was added to thecomputer.

Verify that the monitor cable is stillattached to the connector on the back ofthe video card.

Some computers may not properly detect

the addition or change of an internal PCIor AGP card. On start up, the computermay beep differently from normal toindicate this error. Reset your computer�sCMOS. This is usually done through aswitch or jumper on the motherboard ofyour computer. Check your system manualor contact your motherboard or systemmanufacturer for instructions on how todo this.

An application stopped working since thegraphics card was added.

There could be a conflict between theapplication and the card. Make sure thatyou have installed the latest drivers thatare available for your graphics card. Trydisabling Hardware Acceleration in theAdvanced Graphics Setting of the system

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application in the Windows Control Panelif the problem is specific to a singleapplication.

Direct X 5 may not be installed, or an olderversion of Direct X may be installed. Mostprograms that use Direct X install it aspart of their installation, but some do not.Also, some older programs may install anearlier version of Direct X, overwriting thelater version.

The computer will not boot after installingthe graphics card.

Verify that the monitor cable is stillattached to the connector on the back ofthe video card.

Some computers may not properly detect

the addition or change of an internal PCIor AGP card. On star t up, the computermay beep differently from normal toindicate this error. Reset your computer�sCMOS. This is usually done through aswitch or jumper on the motherboard ofyour computer. Check your system manualor contact your motherboard or systemmanufacturer for instructions on how todo this.

Your computer beeps during POST or theAGP card is detected incorrectly.

If another graphics card is plugged intoan expansion slot, remove it. If a graphicschip is built in to your motherboard, yoursystem may not have automaticallydisabled it. Check your system manualfor instructions on how to manually disable

it or contact your motherboard or systemmanufacturer.

The files containing the driver may havebecome corrupt. Reinstall the driver andtry again.

The monitor doesn�t display correctlyafter installing the graphics card.

The driver may be trying to use settingsthat your monitor doesn�t support. Thisoften happens with older monitors. Thiscould also happen if a monitor was neverselected in Windows and you changed theresolution to one that your monitor doesnot support correctly, or if you changedthe monitor connected to your computerwithout changing the monitor setting.

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The enclosed program(s) are proprietary products of EONtronics Cor-poration and are protected by copyright law. EONtronics Corporationretains title and ownership of the program(s).

The enclosed software program(s) is provided for retail and end-usercustomers only. Unauthorized duplication of the enclosed program(s)is prohibited.

Carefully read the following terms and conditions before opening thediskette or CD-ROM (media) package. Opening this media packageindicates your acceptance of these terms and conditions. If you do notagree with these terms, you should promptly return the unopenedproduct to the place of purchase for a full refund.

License

You may:

License and Copyright Agreement

Use the program(s) on a single machine.

Copy the program(s) into any machine readable form only for backupor modification purposes in the support of your authorized use of theprogram(s) on a single machine; and

Transfer all copies of the program(s) and this license to another partyif the other party agrees to accept the terms and conditions of thisagreement. If you make such a transfer, you must at the same timeeither transfer all the copies of the program(s) to the same party ordestroy any copies not transferred; this includes all modifications andportions of the program(s) contained or merged into other programs.Upon transfer of the program(s) and the license, your license underthis agreement is automatically terminated.

You Must Not:Copy the program(s) UNLESS you also reproduce and include allcopyright notices on your copy, modification or portion merged intoother programs;

Use, copy or transfer the program(s) EXCEPT as expressly provided inthis agreement;

Translate, reverse engineer, decompile or disassemble the program(s);

Rent, sublicense, assign or transfer this license or the program(s)EXCEPT as expressly provided in this agreement. Any attempt otherwiseto rent, sublisence, assign or transfer any of your rights, duties orobligations under this agreement is void; and

Ship or transmit (directly or indirectly) any copies of this program(s),or any technical data in the program(s) or its media, or any directproduct thereof, to any country or destination prohibited by the UnitedStates Government.

case where significant damage or injury to persons, property orbusiness may happen if an error occurs. You expressly assume all riskfor such use. Your license does not include any assumption of risk byEONtronics Corporation. The program(s) is licensed with all faults.EONtronics makes no warranties, either expressed or implied, withrespect to the program(s) or as to its quality, performance,merchantablility, or fitness for any particular purpose. The entire riskas to the quality and performance of the program(s) is on you. If theprogram(s) proves defective following its purchase, you (and notEONtronics Corporation or its distributors or dealers) assume theentire cost of all necessary corrections. In any event, any warrantiesrequired by law or implied under this agreement are extended only toyou.

In no event will EONtronics Corporation be liable to you for any damages,including any lost profits, lost savings or other incidental orconsequential damages arising out of your use or inability to use theprogram(s) even if a representative of EONtronics Corporation itselfhas been advised of the possibility of such damages, or for any claimby any other party. Some states do not allow limitations or exclusion ofliability for incidental or consequential damages in which case thislimitation may not apply to you.

Exclusions and Limitations of Liability

If media in this package is defective, EONtronics Corporation will replaceit at no charge, if the defective media is returned within 90 days of thedate of acquisition.

EONtronics Corporation does not warrant that the functions containedin the program(s) will meet your requirements, or will operate in thehardware or software combinations that you may select, or that theoperation of the program(s) will be uninterrupted or error free. Donot use the program(s) in any

Disclaimer of Warranties:

Warranty:

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