limewood spa naza

8/13/2019 Limewood Spa Naza

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Case Study Presentation


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PRESENTED BY:-

NAZA GROUP CONSULT

NADIA AINI BINTI HASHIM

NAZIRAH BINTI AHMAD SHUKRI

NOR ZUHAIRAH BINTI REDHOUAN

NUR AIZA SHUHADA BINTI KAMARUDIN


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Our Customer


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OBJECTIVE OF THECONSULTATION

TO IDENTIFY PROBLEM FACED BY LIME WHOTEL

TO PROVIDED SUITABLE SOLUTION TOWAPROBLEM IDENTIFIED.


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imewood Boutique country house hotel small but luxury l

The only 5 star luxury country hotel in the New

National Park. Lime Wood has its own bar which is known as Ma

They produce the best Martinis in Hampsh

1.5 miles from small town of Lyndhurst and just

and a half drive from London.

Architectural part designed by Charles Morris a

Pentreath. Interiors added by David Collins and

chef Luke Holder and Angela Harnett.

The main house offers 9 rooms and 7 suite Three attractive new buildings contain an additi

suites.

Herb House Spa, with assorted 8 treatment room

include mud house, sauna, steam house, indoo

outdoor pool, sun deck with herb garden and a


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ORGANIZATION CHART

Limewood GroupChairman

Robin Hutson

Bar Manager Duty ManagerRestaurantManager

Sales,Marketing &

Brand ManagerHR Manager

Hotel Director

Kenneth Speirs


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Care and Comfort of our Gu


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We pledge to provide the finest personal

and facilities for our guests who will

enjoy a warm and relaxed moment.

Limewood Spa fulfils event the unexp

wishes and needs of our guests.


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Renovafresh a

revivingarchite

grou

keepinand c

Renovated fromhunting lodge in

the 13thcentury toa luxurious

Regency stylecountry house hotel

David Collins

Redesigned fromEnglish country

style tocontemporary

Nov 2009

The opening ofLimewood Hotel

in the heart ofNew Forest


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Herb House Spa

Kitchen Table

Private Dining

Pool table, Snooker, Billiards

Wireless reception/Study area

Jogging, walking and cycling

area

Smoke house

Live Music

Corporate facilities and servicesExclusive Use Wedding and

Events

Exercise Classes and

TrainerForest forgin

Car valet serv

Dry-cleanin

Baby sitting

Helipad

Dog friendly

Library

Mountain bikes and

SERVICES


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ACCOMONDATIONFEATURES

Individual air-conditioning control in some rooms

Great views from the bathroom Plasma TV screen

CD/DVD/iPod docking station Internet/Wifi/Email access Safety box Iron


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LOW FOOD

QUALITY

PRICE OF

FOOD IS NOT

WORTH OF

MONEY

UNFRIENDLY

STAFF

P

R

O

B

L

E

M

S

I

M

P

L

I

C

A

T

I

O

N

S

- CUSTOME

TO DINE

RESTAU

- CUSTOMUNFAVORABL

- CUSTOMERSTO HAVE

- GIVE BAD IMINC

- CUSTOM

DISATISFY &

FEED


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INTRODUCE THE ANNUAL CHEFS

COMPETITION

INVITE 2 CHEFS TO PARTICIPATE EACH YEAR.

EACH CHEF HAVE THEIR OWN TEAM.

CUSTOMERS VOTE FOR WINNER.

CRITERIA TO WIN THE COMPETITION RANGE FROM

FOOD TASTE, VARIETY, FOOD PRESENTATION, PRICE

AND QUALITY

WINNING TEAM HIRE BY 1 YEAR CONTRACT.

CONTRACT IS NOT RENEWABLE


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PROS AND CONS OF CHEFS COMPET

PROS CUSTOMERS WOULD FEEL HONOURABLE SINCE CHEF CHOSEN BY THE

VOTES.

HENCE THEY WILL SPENT THEIR MONEY AT LIMEWOOD HOTEL MORE O

QUALITY FOODS SERVED ASSURED SINCE THE CHEF NEED TO COMPET

WIN.

COMPETITION DONE YEARLY TO ENSURE CHEF AND THE TEAM KEEP A

LEVEL OF FOOD STANDARD + QUALITY.

CONS COSTLY BECAUSE HOTEL NEED TO SPEND MONEY ON COMPETITION AN

PREPARATION OF CONTRACT.

CHANGE IN CHEF ANNUALY MAY CAUSE TEAM MEMBER FEEL

UNCOMFORTABLE.


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SEND ALL STAFF TO VARIOUSTYPES OF COURSES

MANAGEMENT AND CUSTOMER

SERVICE PERSONNEL GO TO

COURSES TOGETHER TO BUILD

TEAMWORK AMONG THEM.

EXAMPLE OF COURSE IS 7 HABITS.

PROS

RAISE AWARENESS &

EDUCATE STAFF ABOUT

CUSTOMER NEEDS AND

TO TREAT CUSTOMERS

PLEASENTLY.

CONS

HOTEL NEED TO SPEND

MONEY TO SEND STAFF

COURSES


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REWARDS THE STAFF

REWARDS STAFF WITH HOLIDAY AND

VACATION TO MAKE THEM ENJOY

THEIR JOB.

COMMITTED STAFF ENTITLED FOR

MONTHLY INCENTIVE.

CUSTOMERS CHOICE WILL GET

INCENTIVE TOO.

PROS

STAFF WILL ENTHUS

DO THEIR TASK IN OR

THE REWARDS.

STAFF WILL KEEP UP

WORK QUALITY.

CONS USE A LOT OF MONEY

VACATION AND INCE


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SOLUTIONS

COLLABORATE WITH OTHER HOTELS & SPAS

ONLY FOR MANAGEMENT PURPOSES.

TOP MANAGEMENT PERSONNELS WILL BE SEND TO

OTHER HOTEL TO MAKE OBSERVATION.

PROS

TOP MANAGEMENT STAFF CAN ADOPT BETTER CUSTOMER SERVICEMANAGEMENT AT LIMEWOOD HOTEL TO IMPROVE QUALITY.

CONS

CHALLENGE TO GET OTHER HOTELS PARTICIPATE IN THE

COLLABORATION PROGRAM.

RAISE HOTELS EXPENDITURE


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STAFF TO SET UP LIMEWOOD CREWS COMMITTEE

AS A PLATFORM WHERE STAFF CAN BE HEARD AND DISCUSS ABOUT

THE PROBLEM THEY ENCOUNTER

PROS

- CREATE BONDING AMONG STAFF.- WILL IMPROVE THE CREWS PRODUCTIVITY

CONS

- IF POORLY MANAGE CAN LEAD TO MANY DISAGREEMENT BETWEEN

CREWS

- TIME CONSUMING


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CONCLUSION

3 OUT OF 4 SOLUTIONS WILL CAUSE LIMEWOOD TO SPEND MORE

MONEY

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